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CRIME PREVENTION YOUR INTENTION !

Emergency Dial: 911 / Non-Emergency Dial: (416)808-2222 / Toronto Police Online Reporting: www.torontopolice.on.ca/core

CRIME PREVENTION

FOR BUSINESSES

@TPS51DIV

www.TorontoPolice.on.ca

@TPS51DIV

• Break & enter is one of the most common and significant property offences in Canada

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• Most frequently stolen items were audio/video equipment, jewellery and money

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• Victims of break & enters are more likely than victims of any other crime to report their incident to the police, because they feel a duty to notify the police, but also express a wish for the offender(s) to be caught.

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Commercial Crime Prevention

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Business Crime Prevention

BUSINESS PREMISES

CRIME PREVENTION

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WHAT CAN YOU DO ?

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• These principles can assist you in reducing the opportunity for crime to occur at your place of work or your business. 

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• They can be considered for development and implementation by individuals, communities, partners or businesses and act as a check-list to see what steps you may be able to take for your own particular circumstances. 

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• It’s not a case of having to use all of the 10 Principles at once, you may find using just one of them could help you or it may be a combination of several of them.

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• When you are looking at using the principles of crime prevention to improve security around your business, the best way to approach it is to look at your premises as if you were the offender. 

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• Identify the weak spots, vulnerable areas and concealment points and prioritise the areas for improvement.  Contact our divisional Neighbourhood Community Officers before you undertake any improvements and they will work with you to ensure that you are taking the best approach possible for your respective circumstances.

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10 Crime Prevention Principles

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Business Crime Prevention

This basically refers to making something harder for an offender to access and making it more resistant to approaches made by offenders.

Examples of target hardening. 

• Use of heavy-duty deadbolt lock on doors
• Upgrading interior or exterior lighting
• Storing valuables in an out of sight durable safe
• Ensuring that sheds or other buildings attached to business are secure
• Filming glass windows

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1. Target Hardening

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Business Crime Prevention

This principle can be cost free in most cases and is all about ensuring that a potential target for an offender is out of view, so as not to attract their attention in the first place.  This could be:

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• Not leaving items in an unoccupied business vehicle
• Putting your vehicle in a garage if you have one
• Ensuring that you don’t leave attractive items in view through your front windows – i.e. laptops, cash in closed cash registers etc.
• Not leaving high value company objects such as expensive electronics, alcohol, cigarettes, antiques etc. in full view through windows

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2. Target Removal

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As with Target Removal, this principle can also be relatively cost free and relates to ensuring that items are not accessible to offenders that may help them commit an offence.  This could be:

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• Don’t leave unused palettes of wood lying around
• Ensuring that ladders or any other items that can be used as climbing aids are not left in an accessible location
• Making sure that bricks or rubble are cleared up (used to break windows)

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3. Removing The Means To Commit Crime

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Business Crime Prevention

An offender will want to maximise the amount gained from taking the risk of committing an offence and there are ways to reduce their potential pay-off.  This could be:

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• The use of a safe to secure valuable or items
• Using non functional display units in shop windows
• Ensuring that you don’t leave vehicle keys in an obvious place

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4. Reducing The Pay-Off

Residential Crime Prevention

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Business Crime Prevention

As the principle suggests, this is simply looking at measures that will control access to a location, a person or an objective.  This could be:

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• Locking your doors and windows and removing the keys from the lock once you have done it
• Making sure that car doors are locked
• Ensuring that fencing, hedges, walls and other boundary treatments are in a good state of repair and provide no unintentional access points
• Putting a security system in place at a commercial site – i.e. entrance/exit barriers, a security guard, ID Card systems

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5. Access Control

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Business Crime Prevention

Offenders obviously do not want to be seen and look for concealment opportunities to assist them commit their crimes.  Improving surveillance around businesses or public places is very important.  This could be:

• Adding CCTV to a commercial site
• Establishing a Neighbourhood Watch between local businesses (ie. WhatsApp group)
• Encouraging employees to be more alert in their day to day business – i.e. while taking their lunch break around places of work

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6. Surveillance

Business Crime Prevention

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Offenders like familiarity with an area, they like knowing routes in and out of an area and knowing that they can leave with ease if required.  Environments should also not look like they have been forgotten about and that no one cares for.  This could be:

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• Working with the police and local authority to close a footpath
• Ensuring that graffiti and domestic/commercial waste is cleared up
• Reporting issues with illegal dumping or broken street lights to the relevant authority
• Organising or taking part in environmental action days

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7. Environmental Change

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Business Crime Prevention

Changing our habits may require the setting of rules and informing people of rules may require the positioning of signage in appropriate locations.  This could be:

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• Informing visitors to commercial sites that they must report to reception on arrival
• Making sure employees wear ID cards at all times
• Informing users that a particular site is closed between certain times and should not be accessed between them

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8. Rule Setting

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Business Crime Prevention

As previously mentioned, offenders do not want to be seen and they look for concealment points around the site where they are looking to commit an offence.  There are ways that we can increase the chances of an offender being seen.  This could be:

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• Making sure that security lighting is in place and in working order
• The use of good quality CCTV, especially on commercial sites and around public places in working order
• Use of tracking software or devices
• Improving boundary protection or upgrading security to delay an offender, meaning they would have to spend more time in/at a location

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9. Increase Chances of Being Caught

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Business Crime Prevention

Deterring an offender or deflecting their intentions can be done in a number of ways.  Some approaches will be done in partnership with specific agencies/organisations.  Others can be done around the home. 

This could be:

• The use of timer switches to make your business look occupied if vacant after the hours of darkness
• Parking restrictions
• Informing Neighbourhood Community Officers of issues
• Downtown Yonge BIA- TPS sticker program
• Taking every opportunity to implement crime prevention measures around your business

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10. Deflecting Offenders

Business Crime Prevention

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If you're shopping for a new deadbolt lock for your door, you may think all locks are created equally and just go for the one that matches your business. After all, curb appeal is important, right?��Well, so is security, and there are differences from one lock to the next. Let's break it down a bit so you can see how deadbolts work and how thieves defeat them.

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This will help you make a smart choice when it's time to install a new lock.

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Understanding Deadbolt Locks

*Consult with a security professional or contact your divisional Crime Prevention Unit for assistance

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Business Crime Prevention

If you're wondering how a burglar might pick or destroy your lock to break in, here are some of the methods you need to be aware of. Knowing how they might attack your deadbolt will help you make a better choice when you're in the home improvement store looking to purchase door hardware.

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Sawing -- Bolts made from brass or other soft metals can be sawn off with a hacksaw blade. Choose a lock with a steel bolt or with a hardened steel insert.

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Jimmying -- This is when a thief inserts a pry bar between the door and the frame near the extended bolt. They wiggle it back and forth until the bolt is freed from the strike plate. Choose a longer bolt to make your lock harder to “jimmy”. Also, ensure your deadbolt has at least a 1-inch throw (1 inch of the bolt extends past the edge of the door into the strike plate). ( Next Slide explains what a strike plate is )

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Lock Picking -- This is probably the least of your worries when choosing a door lock. Lock picking is a tricky skill to learn, there may be professional lock pickers out there, to have your best shot at thwarting them, choose high-security cylinders for all your exterior door locks.

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Understanding Deadbolt Locks (Continued)

*Consult with a security professional or contact your divisional NCO for assistance

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Business Crime Prevention

Pick a deadbolt lock that rates excellent against drilling, withstands kick-ins very well, and is designed in a way that makes it very difficult to pick.

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Deadbolt & Smart Locks

*Consult with a security professional for more assistance

Pick a smart lock that receives a Very Good rating for its resistance to drilling. This type of lock is nearly impossible to pick, because it's keyless, and it's very resistant to kick-ins.

If you want a door lock with a keypad but don't want it to connect to the internet or your smartphone, consider one with a touch Keyless electronic deadbolt. Pick one with an Excellent rating for its resistance to picking, and proves difficult to drill and kick-in

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A Strike Plate Defined

The cause of failure with door entries is more often than not the short screws used to attach the strike plate to the door frame. When this is the cause, replacing the strike plate with a reinforced strike plate, which costs as little as $10, improves the locks' resistance to kicking by magnitudes.

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A quality strike plate is made of heavy duty metal and attached to a doorjamb. It has a hole or holes to allow for the door’s bolt(s).

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The doorjamb, or doorpost, is the vertical section of your doorframe that secures the door. Once the door is closed shut, the door’s bolt extends into the strike plate hole(s) and keeps it locked tight.

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With the right strike plate, you get to strengthen your door thus protecting it against kick-ins. You also need to have a strong deadbolt, one that works in harmony with the strike plate, so be sure to check that.

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Business Crime Prevention

Purchase At Local Hardware Store

Improve Door Security

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Business Crime Prevention

Proper Strike Plate installed with 2 ½ Inch Screws

Quality Strike Plate Installed

Use 2 ½ Inch Screws into the door frame for security

Improper Strike Plate on frame

Door Pried & Smashed Open

Door Frame Was Damaged/ No Quality Strike Plate Installed

Improper Screws Not 2 ½ Inch

Improve Window Security

Here are some methods of adding security to window sets:

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• Any window that is not to be used as a fire exit can simply be secured by nailing or screwing it permanently closed or adding security bars.
• Windows can be blocked closed with a piece of wood fit snugly into the bottom track to prevent sliding
• Another method of adding security to the glazing (glass area) of a window is to apply a shatter resistant film which strengthens the glass area should it be attacked.
• Glass areas can also be covered or even replaced with Lucite (high impact acrylic sheeting) which can survive attack without being broken unless very extreme force is used which will usually take too much time and cause too much noise.

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Business Crime Prevention

• A healthy and vibrant neighbourhood can be so much more than a collection of businesses on the same street within the same area

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• A neighbourhood can foster both personal and property related safety, as well as helping to keep everyone safe and healthy
• Do you know at least 5 businesses on either side of yours? Do they know you?

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NEIGHBOURHOOD SAFETY DEPENDS ON NEIGHBOURS

DO YOU KNOW YOUR NEIGHBOURS?

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Business Crime Prevention

CPTED- Crime Prevention Through Environmental Design

CPTED is an approach to problem solving that considers environmental conditions and the opportunities they offer for crime or other unintended and undesirable behaviours.

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CPTED attempts to reduce or eliminate those opportunities by using elements of the environment to:

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1. Control Access
2. Provide opportunities to see and be seen
3. Define ownership and encourage the maintenance of territory

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Crime decreases if the opportunity to commit the crime is reduced or eliminated. CPTED concepts work by eliminating criminal opportunities in and around your property. This can result in your property being a less appealing target. 

Toronto Police Service Neighbourhood Community Officers Assist With CPTED Assessments

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Business Crime Prevention

Planning

• Photograph high end items (keep stored on a USB stick in a safe place)
• Consider a hold up bundle
• Keep detailed list of all serial numbers for valuables in your inventory
• Make sure the street number for your property is visible

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Business Crime Prevention

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When A Break And Enter Occurs

• Call 911 and report
• Do not enter
• Do not touch or move anything
• Officers may take fingerprints if appropriate
• Wait for police to arrive and obtain all particulars
• Advise officers of anything that has been moved or disturbed
• Officer will file a report and you will be provided with a report number that you can follow up with

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Contact your local Neighbourhood Community Officer for a (CPTED) Crime Prevention Through Environmental Design audit.

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Business Crime Prevention

Divisional Crime Prevention Units

• The Toronto Police Service has Neighbourhood Community Officers available in each division as a resource for business owners.

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• Contact your divisional NCOs to understand what resources are available.

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Business Crime Prevention

• Auto Crime
• Frauds & Scams Against Seniors
• Bicycle Safety & Theft Prevention
• Business Security & Robbery Prevention
• Senior Safety
• Distraction Theft
• Social Networking Safety
• Crime Prevention Through Environmental Design(CPTED)
• Identity Theft
• Babysitting Safety
• Cyclist Safety Guide
• Break & Enter Prevention
• Personal Safety
• Apartment Security
• Break & Enter Prevention

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Crime Prevention Resources

All police services provide Crime Prevention Resources. Ours can be found on the Toronto Police Service website. Resources can also be obtained by contacting divisional Crime Prevention Officers. Crime Prevention pamphlets can be downloaded from our website or picked up at police divisions throughout the city.

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• Identity Theft
• Babysitting Safety
• Cyclist Safety Guide
• Personal Safety
• Apartment Security
• Home Security
• Transit Safety
• Bullying

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Business Crime Prevention

Social Media

The Toronto Police Service continues to leverage the use of technology as we move forward. All Police divisions throughout the city have a presence on social media, including our main Toronto Police Service social media handle @torontopolice. Follow your local division for crime bulletins, crime analysis, crime prevention material and much more.

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Business Crime Prevention

People Entering Business Premise

• Take time to greet everyone who enters the premises. Acknowledge them and make eye contact (Hi can I help you.)
• Conduct yourself with purpose and confidence
• Always try to be professional and not escalate a confrontational situation
• Where possible valuables (electronic office equipment, money, purses and important documents should be out of sight and locked away.
• As a general rule, the smaller and more valuable an item is, the more attractive it is to a criminal
• Where possible arrange work schedules so that no one is working alone
• Have multiple employees visible from the street whenever possible

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Business Crime Prevention

Visibility

• There should be a clear view into the premises, particularly of the customer service area through windows and doors which should be free of all obstructions including signs, posters, displays or plants, and advertising
• Keep shelves and displays low and aisles clear to increase visibility
• The front counter area should be located so as to allow a clear view for passing motorists, pedestrians and police patrols
• Regularly clean the front counter area to assist the police in obtaining fingerprints from a clean surface should a crime occur
• Notify the police if suspicious persons hang around your place of business. Be especially alert at opening and closing times
• The interior, exterior, front and rear of the business premise should be well illuminated to deter potential robbers from hiding in shadows or poorly lit areas
• Use muted interior back lighting to illuminate the store’s interior so intruders can be seen by-passers

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Business Crime Prevention

Control Access Within The Business

• Lock side and back doors to the business allowing access to customers only through the main entrance
• Where possible- lock storage rooms to prevent people from hiding inside
• Hide a key inside the storage room if the door cannot be opened from the inside to assist should employees be locked inside the room during a robbery
• Lock doors that allow access to other parts of the premises (eg. basement, upstairs living quarters)

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• If your business is equipped with a video camera ensure the system is working. Regularly clean and inspect the video equipment and make sure the recording drive is working. Ensure proper camera alignment of the counter area and or doorway area.

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Video Equipment

Business Crime Prevention

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Business Crime Prevention

Business Closure Tips

1. Ensure locks, alarms, CCTV Cameras operational
2. Leave lights on inside & out
3. Remove high value items from window view
4. Back up all business documentation
5. Display empty cashdrawer by the window/door
6. Post signage, protected by alarm and cameras
7. Track inventory & update insurance
8. Post emergency contact key holder info inside
9. Check business location if you are closed for a long period of time
10. Get to know business neighbours
11. Report suspicious activity call police
12. Remove High Value items from window view

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Toronto Police Business Closure Tips

Alert, Aware & Visible

• Make sure the interior of your business is visible from the outside and vice versa
• Police and others should be able to see the interior and employees should be able to see the outside for suspicious persons
• Make sure the interior is well-lit and windows are not covered by posters or bushes

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Business Crime Prevention

Cash

• Consider investing in a safe that requires two keys or a code that only management can open.
• If not, find a good inconspicuous place to hide money until you can bring it to the bank – don’t hide large bills under the cash drawer
• Keep small amounts in your register and make regular deposits to your safe or the bank

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Business Opening & Closings

• Always try having two employees at hand when opening and closing
• Two employees should be working at night
• When opening, check to see if things seem to have been disturbed
• Check all rooms, offices and bathrooms before closing to ensure no one is hiding
• Be cautious when taking garbage out at night, have another employee nearby or keeping watch
• Leave the cash register drawer on the floor by the front door displaying no money on hand

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Business Crime Prevention

During A Crime / Incident

• Remember your personal safety is most important
• Remain Calm
• Obey the suspect's commands and do not antagonize them
• Don’t be confrontational
• Take note of the weapon. Consider all firearms to be loaded
• Look at the suspect – Try noticing details to aid you in describing them and their mannerisms. Note age, weight, height, clothing, tattoos or scars
• Watch the direction the robbers take - if they use a vehicle, try to note the licence plate number

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Business Crime Prevention

After A Business Crime

• Call the police immediately! Dial 911
• Give your name, telephone number and the address of the hold-up
• Give a description of the suspect(s), direction of travel, and a licence number if a vehicle was used
• Advise whether or not weapons were used
• Protect the crime scene. Keep customers or other employees away from the area of the store where the robbery occurred
• Ask witnesses to wait until the police arrive
• Lock the door until the police arrive
• Do not touch anything
• Protect /Save any items used by the suspect - do not handle or let others handle it

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Business Crime Prevention

Clear Zone Initiative

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Business Crime Prevention

The Toronto Police Service has implemented the Clear Zone Program. Our Crime Prevention Officers at each division assist business owners with the implementation of the program at no cost.

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Clear Zone is designed to reduce the incidents of robberies by increasing knowledge on strategies and increase security among retail businesses.��The Clear Zone program is designed to strip away the offenders’ anonymity through strategic placement. It is accomplished by identifying a prominent window that strategically overlooks the cash handling area and ensures that promotional materials do not obstruct the view into and out of the store.  The stickers remind business owners – nothing placed within the Clear Zone��The majority of transactions, including robberies, take place at the sales counter. Removing signs from the window eliminates the cover it provides for an offender.

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The Clear Zone decals generate conversations between staff and customers, as well as drawing potential witness by getting people both inside and outside of the store paying attention.�

Operation Clear Zone- Case Study

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Business Crime Prevention

Numerous Amounts of Material Covering Window & View Of Employee At Cash Register

Police Or Witnesses Walking By May Not See A Crime In Progress

Does Not Provide A Clear View Of The Inside Of The Store In The Event Of A Robbery

Does Not Provide Interior View

Clear Zone Successful Implemented In 11 Division

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Business Crime Prevention

Clear Interior View Of Store

All Marketing Material Removed From Windows

Clear View Of Employee At Register From Exterior

Clear Zone Stickers Applied Around Windows

General Contact Information

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• 9-1-1 Should be used for: Crime in progress, situations in which the safety of people or property are at risk, medical emergencies

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• (416) 808-2222 Should be used for non emergency situations

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• 416-222-TIPS (8477) - Crime Stoppers - Report anonymously to police any information regarding a crime by calling (or online at www.222tips.com)

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• Visit www.torontopolice.on.ca for more information about the Toronto Police Service

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Business Crime Prevention

Useful Information

• To see crime statistics for your neighbourhood and to sign up for a community alert.

Visit http://www.torontopolice.on.ca/statistics/

• To securely register your bicycle online visit

https://webapp1.torontopolice.on.ca/BicycleRegistry/Submit

• For more crime prevention information visit http://www.torontopolice.on.ca/crimeprevention/

• To take part in online surveys concerning various policing issues please visit http://www.torontopolice.on.ca/surveys/

• For more information regarding the Toronto Police Service.

http://www.torontopolice.on.ca/

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Business Crime Prevention

Crime Stoppers Toronto

What is Crime Stoppers?

• Crime Stoppers is a civilian, non profit, charitable organization
• Brings together the police services of a community, the media in the fight against crime.

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How is the Crime Stoppers program funded?

• Crime Stoppers is a Community Project supported by donations of money, goods or services.
• Contributions from individuals, corporations, clubs, professional associations, retailers.
• All donations to a Crime Stoppers Society are tax deductible.

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How does Crime Stoppers work?

• The Crime Stoppers tip line is staffed by trained personnel who process, and pass on tips to investigating officers.
• Callers are given a code number which is used in all subsequent calls and callers do not have to identify themselves, never testify or attend court.
• A reward of up to $2,000 is offered to anyone providing information which leads to an arrest for a crime. Rewards may also be made for information leading to the recovery of stolen property, the seizure of illegal drugs or an arrest on an outstanding warrant.

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Business Crime Prevention

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If you are reporting one of the following incidents, you may submit a report online by visiting: https://www.torontopolice.on.ca/core/

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Citizen Online Report Entry

• Lost Property Over $500
• Damage to property Under $5000
• Damage To Vehicle Under $5000
• Driving Complaint
• Fraud Under $5000
• Graffiti

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• Immediate Parking Complaint
• Supplemental Report
• Theft From Vehicle Under $5000
• Theft Of Gas (From Gas Station)
• Theft Under $5000
• Vulnerable Persons Registry

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If Your Incident:

• Requires IMMEDIATE police attendance or a lengthy on-scene investigation
• Is related to Domestic Violence
• Involves an Emotional Disturbed Person
• Involves the reporting of Theft of E-Bike
• Is motivated by hate bias
• Call the Toronto Police at 416-808-2222 and DO NOT submit your report Online

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Business Crime Prevention

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Community Police Academy

Business Crime Prevention

The Toronto Police Service recognizes that public expectations of its police service have changed with priority being placed on transparency, accountability, and collaborative, respectful engagements.  We want this too and we believe that a Community Police Academy can have a positive impact on how the public views the police.

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The academy is offered on Saturdays for nine-weeks and will teach you all about policing in Toronto.  From our rich history, to neighbourhood policing, to crime scene management, to how we investigate violent crimes, the lessons will give you deeper knowledge into how, and why, we do the things we do.

The Community Police Academy is free to anyone 16 years of age and older who lives, works, or volunteers in the city of Toronto. 

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The Toronto Police Service has partnered with Humber College to offer credits upon successful completion of the Community Police Academy. Graduates will be recognized by Chief Mark Saunders and will be eligible for exemption from one course (3 credits) in Humber’s Police Foundations Diploma.

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Our Academy will be a place where the public can learn about the police, community safety and crime prevention.  We want our communities to be informed so they can be empowered to positively impact community safety and well-being.

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Please check our website for course availability at www.torontopolice.on.ca

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THANK YOU

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@Tps51Div

@Tps51Div

www.TorontoPolice.on.ca