CREATING A POSITIVE ENVIRONMENT THROUGH COMMUNICATION
“Don’t Worry, Be Happy.”
Presented by:
KEITH KASHIWADA
Proof of the saying:
“Those who can, do; those who can’t, teach.”
-George Bernard Shaw, Man and Superman, 1905
COMMUNICATION
“The process of creating meaning through symbolic interaction.”
-Understanding Human Communication, 14th edition
The goal of communication is UNDERSTANDING
4
—Robert McCloskey, Make Way for Ducklings, 1941
“I know that you believe you understand what you think I said. But I’m not sure you realize, that what you heard is not what I meant.”
?
PERCEPTION
“The process of gathering sensory information and assigning meaning to it.”
-Understanding Human Communication,
12th edition
3 STEPS IN THE PROCESS
The goal of perception is ACCURACY
3 STEPS OF A PERCEPTION CHECK:
BEHAVIOR
Describe the behavior or repeat what was said.
Think of and offer at least two interpretations.
Ask for clarification.
INTERPRETATION
CLARIFICATION