INSTRUCTIONS ON WESTERN ACCOUNT

1. Where to find my Stage 2 ID number? => Slide 2
2. How to activate my student account? => Slide 3
3. How to change my password? => Slide 10
4. Frequently asked questions on account => Slide 17

1. Where to find my Stage 2 Student ID?

You will receive an email from Western Sydney University Australia which includes an Offer Letter like the picture on your left.

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2. How to activate my Stage 2 Student Account?

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Go on westernsydney.edu.au > Click on STUDENTS

Scroll down and Click on SIGN INTO

Click on Password Management

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This site is where you can:

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1. Activate your Western Account
2. Change your Western password
3. Check your account status
4. Update your secret question and answer

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Note that if you forget both the current password and secret answer, to change the password, you must call the IT Team (+61 2 9852 5111) from 7AM-12PM (Vietnam time).

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Enter your Stage 2 Student ID > Continue

Read the TERMS AND CONDITIONS

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> Tick on the box > Click on I Accept.

Enter your Date of birth

(Ex: 01 - JAN - 2001)

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Read the Requirements to set your password.

** It is crucial to carefully note your password, as well as your secret question and answer, for future usage.

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Click Activate.

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**This password will be used to log in to all sections of the resources of westernsydney.edu.au

Finally, once you have successfully activated your account, a survey may appear on the screen, as shown in the picture below. However, you have the option to skip this survey. Afterward, please navigate back to westernsydney.edu.au to proceed with registering for subjects on the new system.

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3. How to change my password

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Go on westernsydney.edu.au > Click on STUDENTS

Scroll down and Click on SIGN INTO

Click on Password Management

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This site is where you can:

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• Activate your Western Account
• Change your Western password
• Check your account status
• Update your secret question and answer

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Note that if you forget both the current password and secret answer, to change the password, you must call the IT Team (+61 2 9852 5111) from 7AM-12PM (Vietnam time).

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Enter your Stage 2 Student ID > Continue

Click “Get Code” => Check your mailbox

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Check your mailbox to find One-time password. Remember to refresh your email. If you do not get that email in the inbox, make sure you find it in the junk and spam folders as well.

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Enter the One-time Password in your email and click Verify

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Here you can select the action you want to take:

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1. Change your password: Used when your password is expired or you want to change the new pass
2. Forgot your password: Used to change new password by answering secret question
3. Change your secret question and answer
4. Check your account status

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FREQUENTLY ASKED QUESTIONS ON WESTERN ACCOUNT

Q: When will my password expire?

Your password expires every 90 days but you can change it at any time.

You will receive an automated email prompt to change your password at 30 days, 15 days, and 5 days before your password is due to expire. Please reset your password before it expires.

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Q: What should I do if my password is expired?

If your password has expired, you will be prompted to reset your password when you attempt to logon to a Western Sydney University IT service. Once you have changed your password, please log off and then log back on using your new password.

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Q: Forgot your password?

If you have forgotten your password, go to Forgot your password, answer your secret question and you will be given access to change your password.

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FREQUENTLY ASKED QUESTIONS ON WESTERN ACCOUNT

Q: Forgotten the answer to your secret question?

If you can't remember the answer to your secret question, you'll need to contact ITDS Service Desk on (02) 9852 5111 for help.

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Q: How can I check the status of my account?

Check the status of your account including when your password is due to expire at WesternAccount status

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FREQUENTLY ASKED QUESTIONS ON WESTERN ACCOUNT

Q: How do I create an acceptable password?

To create an acceptable password, make sure it:

• has a minimum of 14 characters
• contains characters from at least three of the four groups below:
• upper case letters e.g. A,B,C....
• lower case letters e.g. a,b,c....
• numbers eg 0,1,2,3....
• special characters e.g.!@#$%^*()_+-=[]{}? (Do not use ' " & \ < >)
• does not contain any part of your name i.e. your first, middle or surname
• does not contain your staff or student number
• is not a password you have already used recently

Note that passwords are case sensitive.

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Following are some examples that meet all the above rules:

Au5traliaSydney - this contains upper case, lower case, a number and is 15 characters

au5tr@liasydney - this contains lower case, a number, a special character and is 15 characters

ENGLaND$london - this contains upper case, lower case, a special character and is 14 characters

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FREQUENTLY ASKED QUESTIONS ON WESTERN ACCOUNT

Q: What is a secret question and answer?

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A secret question and answer helps you if you forget your password. When you first activate your WesternAccount, you will be asked to create a secret question and answer. You can change these at any time.

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When creating a secret question and answer, keep the following tips in mind:

• Do use a question and answer that generally only you will know
• Do use a question that is enduring (e.g. mother's maiden name, the name of your first pet, etc.)
• Do not use a question and answer that may change over time (e.g. name of your best friend, your favorite song, etc.)
• Do not use the following characters: ' ` " & < >

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If you forget your password, click on the 'Forgot your password' link from WesternAccount page:

• this will prompt you to enter your staff or student number
• you will then be prompted to answer your secret question

You will then be able to change your password without entering your old password.

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