COMMUNICATION SKILL

Presentation by:

PROF.DEEPANJALI K. BORSE

ASSIT. PROF. IN ENGLISH M.A.SET

Communication skill reveals your personality.

�Why we communicate each other?

People exchange news,views,feelings & thoughts in a friendly manner. It is the activity of speaking.

How can we achieve communication skill?

1-To be a self-confident

2-To speak as much as in English

3-To be a good reader

4To have a sufficient vocabulary

Principles of Communication Skill

1. Make your dialogue as informative as necessary

2. Be Truthful

3. Make your contribution relevant

4. Make your contribution transparent, unambiguous & clear

5. Make the listener feel cheerful & comfortable

6. Do not impose things on your listener

7. Whenever possible encourage &praise your listener

8. Speak in a natural manner

9. Use colloquial expressions, short forms &clichés etc

10. Use plain, simple, straightforward English

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1.GREETING & RESPONDING TO GREETINGS

1. Suresh : Good Morning, Vinay. Good to see you again!

Vinay : Good Morning, Suresh. It’s nice to see you!

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2. Nisha :Hello! How nice to see you, Rani!

Rani :Nice to see you too!

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2.Introducing Yourself

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1. Archit : Hello! My name is Archit. I’m from Nashik. What’s your name, please?

Atharva : I’m Atharva Nikam. How do you do?

Archit : I’m fine thank you.

3. Introducing Others

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1. Neeta : Suman, I don’t think you know Radha

Suman : How do you do Radha?

Radha : Hellow, How do you do ?

Neeta : This is Anita and this is Suman Kulkarni.

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Requesting…

• Customer : Excuse me. The menu please?
• Waiter : Certainly sir. Here you are
• Customer : Thank you. Could you tell me the

time please?

• Waiter : Sorry, sir. I haven't got a watch.
• Customer : Oh, I’m sorry. Could I have a tomato

soup, please?

• Waiter : Of course sir
• Customer : By the way, in the mean while could I use your phone please?

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Inviting, Accepting & Declining Invitations…

• Leena : Good Morning, Merry. How are You?
• Merry : Good Morning Leena. I’m fine, thanks. How are you?
• Leena : I’m fine too, thanks. How’s everything?
• Sulekha : Morning Leena.
• Merry : Leena, are you free on Friday its my son’s birth day and I

would like you to come and have a lunch with us.

• Leena : I would like to come thank you
• Merry : Sulekha, I would like you too to lunch with us
• Sulekha : that’s very kind of you, Merry. But I am sorry. I’m going to

Mumbai for a week. Thank you for asking me, any way.

And many happy returns of the day to your son.

• Merry : thank you.

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Asking, Giving & Refusing Permission…

• Clerk : God morning, sir
• Boss : Good morning how are you
• Clerk : I am fine, thank you. Sir, I want to make a

request may I leave early today? I have to

go and pick up my son from his school.

• Boss : Yes of course, you can
• Clerk : one more thing, sir tomorrow is my wife's

birth day. Can I apply for a day’s leave?

• Boss : I’m afraid that’s not possible.
• Clerk : All Wright sir

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Complimenting

• Neekita : Anjali, you look enchanting today!
• Anjali : thank you it’s very nice of you to say

so.

• Neekita : And your dress is really gorgeous!
• Anjail : Thank’s its nothing special actually.

And you look terrific, too.

• Neekita : thank you very much for saying so.

Complaining & Apologizing …

• First neighbour : Well Mr. Joshi, I want to complaint about your

dog. He barks the whole night and doesn't let us

sleep

• Mr. Joshi : I am extremely sorry about that. I’ll see to it that

he doesn't disturb you any more.

• Second neighbour : I’m sorry to say this , but what your son does

isn’t fair. His music is too loud. You know my

kids are studying for an examination.

• Mr. Jishi : Oh! I am awfully sorry for that. I will instruct my

son not to play his music too loudly.

• Third neighbour : I’m afraid I too have got a complaint. But it’s about

your wife. She throws all the rubbish in to my

courtyard

• Mr. Joshi : I’m terribly sorry for behavoiur. I will ask her to dump the

rubbish into the dust bean over there.

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Leaving conversation …

• Seema : Grand Party, isn’t it?
• Reema : simply great! Wonderful people!
• Teena : it’s a big gathering, isn’t it? Just fantastic! Seema why don’t you have another Ice cream?
• Seema: No thank’s. I a’m afraid I really must go now.
• Reema: Teena, I hope you don’t mind, but I too have to be going. Bye bye . Good night Seema
• Teena : Bye. See you again. Bye Seema . Nice talking to you.
• Seema : Bye bye Teena. Nice meting you. See you next week .

��������Thank You