PHASE 1
PHASE 3
PHASE 2
PHASE 7
PHASE 5
PHASE 4
PHASE 6
| CLIENT RESPONSE | COACH ACTION |
Phase 1 | SHOCK “Covid19 pandemic - they are closing our business. this can't be true ...” | SECURITY & SOCIAL SUPPORT "In our current business model, I feel more secure ...” “I ask… for help” |
Phase 2 | REJECTION “Digitization can't help us here ...” | PRESENCE & SELF-RESPONSIBILITY "I am considering the following possibilities in the digital change ...“ “I now make the decision that…” |
Phase 3 | FRUSTRATION “Maybe digital technologies are a possibility after all ...” | COMPARISON & SELF-EFFICIENCY "Digital transformation is it a �big challenge for me ...“ “I know I am able to do it…” |
Phase 4 | DESPERATION “Technical ones could really help us ...” | MINDFULNESS "I notice a desperation when it comes to digitization ...“ “It’s hard, but the situation is what it is…” |
Phase 5 | TRY & LEARN “I'll try the technical means ...” | SOLUTION & FUTURE ORIENTATION "I can take steps to find a solution to digital transformation ...“ “I know my options and prioritize them as follows…” |
Phase 6 | REALIZATION “Digital media actually works ...” | OPTIMISM "I will find a good solution strategy to digital transformation ...“ “It will be alright...” |
Phase 7 | INTEGRATION “We take digitization for granted ...“ | GRATITUDE �"I value what I and others have contributed to our digital change ...“ “I have the goal…” |
RESILIENCE IN TIMES OF CRISES�how to activate mental resources of your coachee
Identify the emotional reaction and level of self-efficacy
Address mental barriers and build on mental resources