Management Plan: Rebuilding and Empowering Our Team

Nathan Milkins

Foster a positive and productive culture that aligns with the mission and goals of the SNHU Pet Supply Company

Team Management: Participative and servant leadership approach

Leadership and Management Practices

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Mission: Our mission is to provide "high-quality pet food, treats, and toys” By empowering our "creative and capable" team members, we can leverage their underutilized skills to innovate and enhance product quality.

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Culture: Participative style aligns with the company's culture statement of being a "passionate, friendly group of people”

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Goals: Directly supports the organizational goal to "Increase employee satisfaction ratings by 4%"

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Team Management: Participative and servant leadership approach

• Improving Team Culture: 

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• By giving them a voice and trusting them with responsibility, we can rebuild morale and create an environment where they feel empowered to take initiative.

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Followership: Strengthening Team Effectiveness and Culture�

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• Understand their unique skills, career aspirations, and challenges

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• Collaborate with other departments

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• All team members are valued

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Decision-Making Models

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• Provide managers with more autonomy and supports the goal of improving employee satisfaction.

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• Consultative approach: Team input before making a final choice

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Emotional Intelligence

• Practices and Alignment:

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• Empathy: Understand the diverse needs of the team

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• Self-Regulation: Constructive communication and remain open to feedback

• Inclusivity: Fostering the "friendly" culture the company

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Communication and Collaboration Across Functions

Forms and Functions

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• How the Organization Impacts the Team: Take down company silos

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• How the Team Impacts the Organization: Re-engaging our team and encouraging cross-functional collaboration

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Communication Practices

• Strengths and Weaknesses:

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• Strengths: Modern communication tools

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• Weaknesses: There is no standardization, as "each co-located division also has its own preferred communication tools”.

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Recommendations

• Team-Level Standardization: Establish clear communication protocols

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• Proactive Information Sharing: All relevant organizational announcements are shared

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• Encourage Cross-Functional Dialogue: Actively encourage team members to connect with colleagues

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Organizational Mission, Vision, and Goals

• A mission defines a company's purpose.
• A culture statement describes its values and desired work environment. 
• Goals are the measurable objectives it seeks to achieve.

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What They Say About SNHU Pet Supply Co.:

• Mission to provide "high-quality" products requires an operational focus on excellence and innovation.

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• Emphasis on a "diverse," "passionate," and "friendly" workforce demands an inclusive, people-first management approach.

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• Organizational goals to "increase workplace efficiencies" and "increase employee satisfaction" signal that leadership recognizes the failure of the old, rigid management system and is committed to a new approach .

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References

• Goleman, D. (2004). What makes a leader? Harvard Business Review, 82(1), 82–91.
• Robbins, S. P., & Judge, T. A. (2018). Organizational behavior (18th ed.). Pearson.
• Somech, A. (2006). The effects of leadership style and team process on performance and innovation in functionally heterogeneous teams. Journal of Management, 32(1), 132-157.
• Southern New Hampshire University. (n.d.). BUS 210 Project One Management Brief.
• Spears, L. C. (2010). Character and servant leadership: Ten characteristics of effective, caring leaders. The Journal of Virtues & Leadership, 1(1), 25-30.

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