Escambia County Board of County Commissioners
Escambia County
Your County
at Work
2022
1
County
Highlights
2
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Animal Welfare
3
Department Highlights
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Building Services
Department Highlights
4
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Community and Media Relations
Department Highlights
5
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Corrections
Department Highlights
6
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Development Services
Department Highlights
7
Development Services managed:
2022-2023 Fiscal Year to date:
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Engineering
Department Highlights
8
Funding for Active Projects:
Total: $91,046,307 |
Engineering
Department Highlights
9
Recent Projects:
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Engineering – Transportation and Traffic Operations
Division Highlights
10
2022 Statistics:
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2022 Statistics:
Extension Services
Department Highlights
11
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Extension Services
Department Highlights
12
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Facilities Management
Department Highlights
13
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Grants and Special Projects
American Rescue Plan
14
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Grants and Special Projects
HOME-ARP Program
15
Escambia County has $4.1 million to spend on homelessness through the HOME-ARP Program, a special round of funding through the HOME Investment Partnership Program and the U.S. Department of Housing and Urban Development. The Escambia County BCC approved the allocation of:
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Grants and Special Projects
FEMA Updates
16
Hurricane Sally:�
COVID-19:�
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Human Resources
Department Highlights
17
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Human Resources – Risk Management
Division Highlights
18
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Information Technology Scorecard
19
Website Accessibility | Level A Goal | Level A Actual | Level AA Goal | Level AA Actual |
MyEscambia.com | 90.0 | 92.7 | 85 | 82.3 |
GoECAT.com | 90.0 | 100 | 85 | 96.3 |
MyWFPL.com | 90.0 | 99 | 85 | 91.9 |
EscambiaVotes.Gov | 90.0 | 99.4 | 85 | 85.3 |
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Infrastructure | Goal | Actual | |
Network Availability | 99.5% | 99.5% | |
Server Availability | 99.5% | 99.8% | |
Hours of Unplanned Outage | | < 100 | In Progress |
Projects | Goal | Actual | |
Percent of Projects completed on time | 95% | 96% | |
Percent of Projects completed on budget | 95% | 100% | |
Project Success Score | 4.2 | In Progress | |
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Savings | Actual |
Eliminate Mgr Positions | $30,000 |
Product Catalog Standardization | $73,000 |
Cell Phone Consolidation and Audit | $84,000 |
Network Circuit Audits | $54,000 |
POT to VOIP Conversion | $270,000 |
EMS/Fire MDT: Laptop to iPad | $100,000 |
Service Delivery
Goal
Actual
Customer Satisfaction
90%
96%
Service Level Expectation
72%
85%
First Call Resolution
80%
85%
Number of Incidents Resolved
-
6,588
Security
Goal
Actual
Average Vulnerability Remediation Time
< 2 hrs
35
minutes
Percent of Vulnerable Machines on Network
< 1%
In Progress
Percent of Projects with Security Oversight
100%
In Progress
Percent of CIS Controls Implemented
20%
In Progress
Information Technology Portfolio
20
Workforce | | |
24 Employees | | |
Application Support | ||
Support approximately 200 applications (Approximately 21 business critical applications) | ||
ImageTrend | CivicClerk | SmartCop |
Telestaff | Kronos – HRIS | Correctek |
First Due | OpenGov | SAGE |
EnRoute CAD | ArcGIS | GenFare |
WebEOC | Lucity | PowerDMS |
EnRoute CAD | Sitefinity-Web | MSBU |
Pulse Point | | |
Help Desk | | |
195,000 Calls Per Year 6,588 Tickets Worked Per Year | | |
Workstations | | |
1,364 Total Devices
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Printers |
119 Personal Printers 105 Networked Printers |
Storage |
274 Terabytes Total 85 Terabytes: Server Storage 189 Terabytes: Backup Storage |
Servers |
187 Windows VM 43 Unix |
Databases |
238 SQL DBs |
Mobile Devices |
996 Supported Devices
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Teams Web / Audio Conferencing |
692,980 Minutes used (audio only) 1,250,516 Minutes used (audio / web) |
Desktop Communications |
1,985 Telephones (Legacy Voice & VoIP) 970 Voice Mailbox Users |
Networks |
280 Network Routers / Layer 3 Switches 198 Local Area Networks 81 Wide Area Networks 53 Firewalls |
Employee Wireless |
688 Escambia County registered users 104 Locations 517 Wireless Access Points |
Security |
3,120,000 web threats blocked per day 31,000 email threats blocked per day 76% of all email is blocked 99.7% of email containing URLs, Attachments & Imposter Threats are blocked 00:35:00 Median Response Times to Incidents 4.13% Escambia phishing susceptibility – 4.5% Industry |
Library Services
Department Highlights
21
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Library Services
22
The Bellview Library opened September 16, 2022
Office of Management and Budget
2022 Department Highlights
23
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Mass Transit
Department Highlights
24
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Mass Transit
Department Highlights
25
Mass Transit kicked off 2023 strong with the “STEP Into Transit” event. The event promoted free bus passes for youths through the Student Transit Empowerment Pass (STEP), showcased new building upgrades, and unveiled three new 2022 buses. The buses are the first to be added to ECAT’s fleet since 2014. |
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Natural Resources Management
Department Highlights
26
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Natural Resources Management
27
Department Highlights
Neighborhood & Human Services
Department Highlights
28
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Neighborhood & Human Services
Department Highlights
29
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Parks and Recreation
Department Highlights
30
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Parks and Recreation
Department Highlights
31
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Parks and Recreation
Department Highlights
32
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Public Safety
Department Highlights
33
Escambia County Fire Rescue:
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Public Safety
Department Highlights
34
Fire (cont.)
Emergency Medical Services:
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Public Safety
Department Highlights
35
Emergency Management:
Water Safety:
Communications:
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Public Works
Department Highlights
36
Roads:
Fleet Maintenance:
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Purchasing
Department Highlights
37
2022:
2023:
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Waste Services
Department Highlights
38
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