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Supporting Multilingual Employees

Storyboard

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Overview
Course Title:	Supporting Multilingual Employees
Learning objectives:	Define what multilingual means and why it is important to know if any new employees are multilingual. Identify new multilingual employees by utilizing a language preference questionnaire. Utilize the language preference questionnaire to modify communications in the office to best suit individual employees.
Description Text	To work effectively with people from different language backgrounds, it is important to know how to best communicate in the workspace. In this course, we'll take a look at some of the language supports to better communicate with multilingual employees.
Units	Overview Defining Multilingual Identifying Multilingual Employees Accessible Communication Conclusion
Client:
Instructional Designer:	Ashley Ortiz-DePolo

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Units
Nr	Name	Content
1	Introduction	Course Objectives
2	Identifying Multilingual Employees	What Does Multilingual Mean? What is the Goal of Improving our Communication with Multilingual Employees? Why do we need added Language Supports in the Workplace?
3	Identifying Multilingual Employees	How can we best identify multilingual employees The purpose of a language preference questionnaire Frequently asked questions about the language preference questionnaire
4	Accessible Communication	Why is accessible communication important? What does formal and informal communication look like for multilingual employees?
5	Conclusion	Key Takeaways

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Style Guide
Logo	N/A
Cover Photo	Globe
Custom colours	Accent Color: #7837a8
Fonts	Heading: Lato Body: Merriweather
Additional Notes	Free Navigation
Templates	N/A

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1. Overview

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Lesson		Overview
BLOCK ID	1.1	BLOCK TYPE	Header
NOTES		CONTENT
		Heading: Course Objectives

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Lesson		Overview
BLOCK ID	1.1	BLOCK TYPE	Subheading
NOTES		CONTENT
		Heading: By the end of this course you will be able to…

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Lesson		Overview
BLOCK ID	1.2	BLOCK TYPE	List > Numbered List
NOTES		CONTENT
		Define what "multilingual" means and why it is important to know if any new employees are multilingual. Identify new multilingual employees by using a language preference questionnaire. Utilize the language preference questionnaire to modify communications in the office to best suit individual employees based on a formal or informal setting.

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Lesson		Overview
BLOCK ID	1.3	BLOCK TYPE	Divider > Continue
NOTES		CONTENT
		Continue Button

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2. Defining Multilingual

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Lesson		Defining Multilingual
BLOCK ID	2.1	BLOCK TYPE	Paragraph with heading
NOTES		CONTENT
		Heading: What does “multilingual” mean? Text: "Multilingual" is a term used to describe when people are fluent in more than one language. The amount of multilingual employees is steadily on the rise in all workplaces.

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Lesson		Defining Multilingual
BLOCK ID	2.2	BLOCK TYPE	Image
NOTES		CONTENT
		Image: Two people wearing headphones, their mouths are open to speak and there are flags from different countries in between them

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Lesson		Defining Multilingual
BLOCK ID	2.3	BLOCK TYPE	Paragraph with heading
NOTES		CONTENT
		Heading: What's the goal of improving our communications with multilingual employees? Text: The goal of improving communications with multilingual employees is to make the workplace more accessible for all parties and for all employees to feel a sense of belonging in the workplace.

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Lesson		Defining Multilingual
BLOCK ID	2.4	BLOCK TYPE	Paragraph
NOTES		CONTENT
		Text: Flip the cards below to see a definition of accessibility and belonging.

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Lesson		Defining Multilingual
BLOCK ID	2.5	BLOCK TYPE	Interactive > Flashcard Grid
NOTES		CONTENT
		Front of card 1: Accessibility Back of card 1: Accessibility supports inclusion for people who come from all different backgrounds. This includes people who speak different languages. Front of card 2: Belonging Back of card 2: Belonging is the feeling of support when there is a sense of acceptance and inclusion for a member of a certain group.

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Lesson		Defining Multilingual
BLOCK ID	2.6	BLOCK TYPE	Image with text
NOTES		CONTENT
		Image: Diverse staff sitting at a conference table Text: Keep in mind that each person has their own personal preferences and beliefs, regardless of their cultural origins. That’s why leaders should get to know each of their team members personally.

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Lesson		Defining Multilingual
BLOCK ID	2.7	BLOCK TYPE	Paragraph with heading
NOTES		CONTENT
		Heading: Why do we need added language supports in the workplace? Text: Having language supports for multilingual employees in place will make the workplace more accessible for employees from all backgrounds, as well as cultivating an environment where all employees feel accepted. Here are some language supports that can have a positive impact on multilingual employees.

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Lesson		Defining Multilingual
BLOCK ID	2.8	BLOCK TYPE	Subheading
NOTES		CONTENT
		Heading: Here are some language supports that can have a positive impact on multilingual employees.

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Lesson		Defining Multilingual
BLOCK ID	2.9	BLOCK TYPE	Bulleted List
NOTES		CONTENT
		Language Preference Questionnaires Translated emails and technical documents Inclusive Verbiage in the workplace

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Lesson		Defining Multilingual
BLOCK ID	2.10	BLOCK TYPE	Statement
NOTES		CONTENT
		Text: By adding language supports and improving communication you can allow for an inclusive and accepting environment.

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3. Identifying Multilingual Employees

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Lesson		Language Preference Questionnaire
BLOCK ID	3.1	BLOCK TYPE	Paragraph with heading
NOTES		CONTENT
		Heading: How can we best identify multilingual employees? Text: When hiring new employees it is important to understand their preferred methods of communication. One way to get a full picture of someone's language preferences is by having them fill out a language preference questionnaire upon hiring. A language preference questionnaire is a quick way to have employees give more information about their preferred ways of communication in the workplace.

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Lesson		Language Preference Questionnaire
BLOCK ID	3.2	BLOCK TYPE	Interactive > Labelled Graphic
NOTES		CONTENT
		Graphic: Image of a Language Preference Questionnaire Labels: Label 1 on title: Why should this be used? Allowing new employees to fill out a language preference questionnaire will give them the ability to tell their employers their preferred way of receiving communications. Label 2 on question 3 (In what language so you prefer all work notices and email?): Informal Communication Some employees may feel comfortable reading informal communication in more than one language. It is important to ask which language they would prefer to receive these communications in so there will be no gaps in communication. Label 3 on question 4 (In what language do you prefer all technical work document?): Formal Communication Just like with informal communication, some employees may feel more comfortable reading technical documents in a specific language. This is an important question to ask so employees are not misunderstanding important information.

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Lesson		Language Preference Questionnaire
BLOCK ID	3.3	BLOCK TYPE	Heading
NOTES		CONTENT
		Heading: The purposes of a language preference questionnaire

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Lesson		Language Preference Questionnaire
BLOCK ID	3.4	BLOCK TYPE	List > Bulleted List
NOTES		CONTENT
		To inform supervisors of the best ways to communicate with multilingual employees. To inform supervisors of employees preferred communication language for emails as well as technical documents. To allow for supervisors to best prepare for work meetings to make sure the correct information is received by all employees.

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Lesson		Frequently Asked Questions
BLOCK ID	3.5	BLOCK TYPE	Heading
NOTES		CONTENT
		Heading: Frequently asked questions about the language preference questionnaire

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Lesson		Frequently Asked Questions
BLOCK ID	3.6	BLOCK TYPE	List > Numbered List
NOTES		CONTENT
		How long will the questionnaire take? The questionnaire could take up to five minutes based on how much information new employees are sharing. What happens after the questionnaire is completed? Once the questionnaire is completed the information can be added to the employee's profile and stored for later use. What happens with the results? The results of the questionnaire will be given to the employee's direct supervisor. The supervisor will then be able to distribute the information in a way they see fit. How can supervisors use this information? Supervisors can use this information to better understand how their employees like to communicate. They can then use this information to create accessible communication of all employees in formal and informal work settings.

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4. Accessible Communication

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Lesson		Informal Vs. Formal Communication
BLOCK ID	4.1	BLOCK TYPE	Paragraph with heading
NOTES		CONTENT
		Heading: Why is accessible communication important? Text: Accessible communication benefits all audiences by making information clear, direct and easy to understand. It takes into consideration the various barriers to accessing information, and provides opportunities where the communication can be adapted or adjusted to fit the individual's needs.

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Lesson		Informal Vs. Formal Communication
BLOCK ID	4.2	BLOCK TYPE	Image with text
NOTES		CONTENT
		Image: Two women sitting across from each other having a conversation Text: “Communication – the human connection – is the key to personal and career success.” Paul J. Meyer

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Lesson		Communication for Multilingual Employees
BLOCK ID	4.3	BLOCK TYPE	Paragraph with heading
NOTES		CONTENT
		Heading: What does formal and informal communication look like for multilingual employees? Text: Understanding when formal or informal communication needs to be used can help multilingual employees understand the setting and allow for the right accessible communication to be available.

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Lesson		Communication for Multilingual Employees
BLOCK ID	4.4	BLOCK TYPE	Interactive > Tabs
NOTES		CONTENT
		Tab 1: Formal Communication Text: Formal communications could be anything from legal documents to job aids seen around the office. Translating these documents into an employee’s preferred language can eliminate miscommunications in the workplace. Due to the vocabulary that can be present in formal communication, it can be more easily comprehendible for employees if it is presented in the language they feel most comfortable reading. Image: Man sitting in front of his computer in a meeting Tab 2: Informal Communication Text: Informal communication is casual communication between coworkers in the workplace. It is unofficial in nature and is based in the informal, social relationships that are formed in a workplace outside of the normal business structure. When speaking or reading informal communications multilingual employees may feel more comfortable receiving these communications in more than one language due to the relaxed tone and setting. It is important to use a language questionnaire to determine the right fit for them. Image: Four people having coffee together

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Lesson		Communication for Multilingual Employees
BLOCK ID	4.5	BLOCK TYPE	Divider > Continue
NOTES		CONTENT
		Continue Button

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5. Conclusion

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Lesson		Conclusion
BLOCK ID	5.1	BLOCK TYPE	Paragraph with heading
NOTES		CONTENT
		Heading: Key Takeaways Text: Throughout this course these has been many topics covered about how to support multilingual employees in the workplace. Here are some of the key takeaways from the course:

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Lesson		Conclusion
BLOCK ID	5.2	BLOCK TYPE	List > Bulleted List
NOTES		CONTENT
		"Multilingual" is a term used to describe when people are fluent in more than one language. One way to start to understand multilingual employees is to have them complete a language preference questionnaire to get a good picture of their language background. It is important to think about the tone of the communication given to employees to best determine how to utilize the language preference questionnaire to make communication accessible for all employees. When multilingual employees are receiving formal and informal communication, it may need to be presented to them differently based on their language preferences. Making communication accessible to all employees can improve gaps in communication and allow for all stakeholders to fully understand the information given.

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Lesson		Conclusion
BLOCK ID	5.3	BLOCK TYPE	Image with text
NOTES		CONTENT
		Image: People holding highlighters and writing on a chart Text: “When we listen and celebrate what is both common and different, we become a wiser, more inclusive, and better organization.” –Pat Wadors

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Lesson		Conclusion
BLOCK ID	5.4	BLOCK TYPE	Statement
NOTES		CONTENT
		Text: Thank you for completing this course!