Printing instructions for the game cards

1. Click File ▸ Print Preview.
2. Set the layout to Handout– 4 slides per page, and then click Print.
3. In the printer dialog box, select the following settings:
1. Print on both sides.
2. Flip on the short edge (sometimes referred to as "short edge binding").
3. Scale: 100% (or Actual Size).

Following these settings ensures that the cards are properly aligned for double-sided printing.

Note on preparing the game cards: Don't be surprised by the order or numbering of the cards; this is to ensure that, when printed, the two sides match correctly (side A of card 1 with side B of card 1, etc.).

Instructions:

Challenge 1

Competency: Effective Communication

Time: 30 seconds

Explain to the other participants what "effective communication" means to you in 30 seconds. You must use the words "listen," "clear," and "respect."

Instructions:

Time: 2 minutes

Read the following confusing message from a colleague about a meeting: "Re mtg, ok? Stuff missing but w/e. Imp topic."

You need to rephrase this message to say it in a much clearer and more professional way, as if you were communicating it to someone else.

Challenge 2

Competency: Effective Communication

Instructions:

Challenge 3

Competency: Effective Communication

Time: 1 minute

Convince other people that your favourite colour (choose one) is the best colour in the world.

Assessment

Challenge 1

1. Did you use the three required words ("listen", "clear", "respect")? Yes/No
2. Did the explanation make general sense? Yes/No

Two "Yes" answers are needed to complete the challenge

Assessment

Challenge 3

1. Have you used arguments or examples (even subjective ones) to defend your colour? Yes/No
2. Did the participant show conviction? Yes/No

Two "Yes" answers are needed to complete the challenge

Assessment

Challenge 2

1. Is the reformulation significantly clearer than the original message? Yes/No
2. Does the reformulation maintain the main idea of the original message (confirm meeting, details missing, important topic)? Yes/No
3. Does the rephrased message use professional language? Yes/No

Three "Yes" answers are needed to complete the challenge

​

​

Instructions:

Time: 30 seconds

The lift in your office is broken and you have an important meeting on the 10th floor. Propose three possible solutions.

Challenge 4

Competency: Problem Solving

Instructions:

Challenge 5

Competency: Problem Solving

Time: 1 minute

You have to organise an event, but the budget has been cut in half at the last minute. Describe three adjustments you would make to adapt to the new situation.

Instructions:

Challenge 6

Competency: Problem Solving

Time: 1 minute

A customer is very angry because the product they bought arrived defective. Describe, step by step, how you would handle the situation to resolve the problem and leave the customer satisfied.

Instructions:

Challenge 7

Competency: Teamwork

Time: 2 minutes

A major client has changed a key project requirement at the last minute. Describe how you would communicate this change to the rest of your team (3 people) urgently and clearly, and what you would do to ensure the whole team is aligned with the change.

Assessment

Challenge 5

1. Have you described three specific adjustments? Yes/No
2. Do the adjustments seem logical to significantly reduce the budget? Yes/No
3. Do the adjustments allow the main event to still take place (albeit in a more modest form)? Yes/No

Three "Yes" answers are needed to complete the challenge

Assessment

Challenge 4

1. Have you proposed three different solutions? Yes/No
2. Do the solutions seem realistic or feasible (e.g., use the stairs, find another lift, notify and reschedule)? Yes/No

Two "Yes" answers are needed to complete the challenge

Assessment

Challenge 7

1. Did they describe a clear and appropriate communication method for the urgency (e.g., direct and concise message, lightning meeting)? Yes/No
2. Did they communicate the key information (the specific change)? Yes/No
3. Did they describe at least one action to ensure team coordination in the face of change (e.g., confirm understanding, update work plan, review affected tasks)? Yes/No

Three "Yes" answers are needed to complete the challenge

​

Assessment

Challenge 6

1. Have you described the steps to follow? Yes/No
2. Do the steps include listening to the customer (or asking what happened)? Yes/No
3. Do the steps include apologising or showing empathy? Yes/No
4. Do the steps include offering a concrete solution (e.g., replacement, refund)? Yes/No

Four "Yes" answers are needed to complete the challenge

Instructions:

Time: 2 minutes

Your team has an important task to complete together. Think of something specific that you're good at (e.g., organising tasks, writing summaries, drawing, public speaking, researching information). Now, say out loud how you would offer that skill to help the team with this task.

Challenge 8

Competency: Teamwork

Instructions:

Time: 2 minutes

A new person starts working on your team tomorrow. Mention two specific actions you would take on their first day to help them integrate into the team's tasks and operations (not just to make them feel generally welcome).

Challenge 9

Competency: Teamwork

Instructions:

Time: 1 minute

You are the leader of a team and you need to motivate your team to finish a difficult project on time. Give a short motivational speech.

Challenge 10

Competency: Leadership

Instructions:

Time: 1 minute

You need to delegate the following tasks: write a report, prepare a presentation, contact clients, and organise a meeting. Assign each task to a fictional team member (you can invent their names and skills) and justify your choice.

Challenge 11

Competency: Leadership

Assessment

Challenge 9

1. Have you mentioned two specific and distinct actions? Yes/No
2. Are the actions focused on workplace integration (e.g., explaining a basic team task, showing them where important information is located, introducing them to someone key to their job, explaining how the team is organised)? Yes/No

Two "Yes" answers are needed to complete the challenge

Assessment

Challenge 8

1. Have you mentioned a specific skill that you are good at? Yes/No
2. Have you clearly offered that skill to help the team with their work? Yes/No
3. Does the offer sound useful and collaborative? Yes/No

Three "Yes" answers are needed to complete the challenge

Assessment

Challenge 11

1. Have you assigned all four tasks? Yes/No
2. Have you justified the assignment of each task based on assumed skills or logical reasons? Yes/No
3. Does the allocation seem reasonable based on the justification given? Yes/No

Three "Yes" answers are needed to complete the challenge

Assessment

Challenge 10

1. Did they convey confidence or enthusiasm in their speech? Yes/No
2. Have they acknowledged the team's effort (even briefly)? Yes/No
3. Did the observers find it motivating? Yes/No

Three "Yes" answers are needed to complete the challenge

Instructions:

Time: 1 minute

Someone in your team has made a serious mistake (e.g., sent incorrect information to a client). Describe how you would give them constructive and motivating feedback.

Challenge 12

Competency: Leadership

Instructions:

Time: 1 minute

Imagine you are transferred to a different department at work and now have to perform tasks that are completely new to you. Describe three specific actions you would take to adapt quickly to the new situation.

Challenge 13

Competency: Adaptability

Instructions:

Time: 2 minutes

Your supervisor has asked you to learn how to use a new computer program that you are unfamiliar with. List the first two things you would do to begin learning it.

Challenge 14

Competency: Adaptability

Instructions:

Time: 2 minutes

Imagine you are told today that, starting tomorrow, your work schedule will change completely (for example, you're switching from mornings to afternoons). Mention one emotion you would likely feel and one first positive action you would take to cope with this change.

Challenge 15

Competency: Adaptability

Assessment

Challenge 13

1. Have you described three specific and distinct actions? Yes/No
2. Do the actions seem realistic and demonstrate proactivity (e.g., asking for help, seeking information, introducing oneself to the team)? Yes/No
3. Would the activities help in learning and integrating new tasks? Yes/No

Three "Yes" answers are needed to complete the challenge

Assessment

Challenge 12

1. Does the description focus on the mistake or behaviour (and not on attacking the person)? Yes/No
2. Does this include offering any suggestions, solutions, or support to prevent it from happening again? Yes/No
3. Does it describe a supportive or constructive tone (and not purely critical or accusatory)? Yes/No

Three "Yes" answers are needed to complete the challenge

Assessment

Challenge 15

1. Did they mention a plausible emotion (e.g., surprise, concern, anger, curiosity, acceptance)? Yes/No
2. Have they mentioned a first positive or constructive action (e.g., asking for details, reviewing the new schedule, talking to family/colleagues to get organised, looking for the bright side, asking for clarification)? Yes/No

Two "Yes" answers are needed to complete the challenge

Assessment

Challenge 14

1. Did you mention two different actions? Yes/No
2. Are the actions logical and realistic steps to begin learning a program (e.g., find a tutorial/video, ask a knowledgeable colleague for help, open the program and explore it, find the manual/internal help)? Yes/No

Two "Yes" answers are needed to complete the challenge

Instructions:

Time: 1 minute

You are presented with two very different job offers. List three key questions you would ask (the people responsible for the interview or yourself) to evaluate each offer and make an informed decision.

Challenge 16

Competency: Critical Thinking

Instructions:

Time: 1 minute

Read this statement: "All young people are addicted to social media." Identify at least two problems with this statement from a critical point of view.

Challenge 17

Competency: Critical Thinking

Instructions:

Time: 1 minute

You are asked to evaluate the quality of a website you found for information. List three criteria you would use to determine if the information it offers is reliable.

Challenge 18

Competency: Critical Thinking

Challenges

Assessment

Challenge 17

1. Have you identified at least two distinct problems with the statement? Yes/No
2. Are the identified problems valid from a critical point of view (e.g., overgeneralisation with "everyone", lack of definition of "addiction", lack of evidence)? Yes/No

Two "Yes" answers are needed to complete the challenge

Assessment

Challenge 16

1. Have you listed three different questions? Yes/No
2. Are the questions relevant for comparing important aspects of a job (e.g., salary, hours, tasks, culture, growth)? Yes/No

Two "Yes" answers are needed to complete the challenge

Assessment

Challenge 18

1. Have you mentioned three different criteria? Yes/No
2. Are the criteria relevant for assessing the reliability of a website (e.g., who is the organisation behind it, when was it last updated, does it cite sources, is it objective)? Yes/No

Two "Yes" answers are needed to complete the challenge

To read aloud:

Scenario: Your colleague (Role-player) explains a problem they have encountered with a task they are working on.

Participant's role and objective: Your challenge is to actively listen to your colleague's explanation and then respond in a way that first demonstrates that you have understood their problem (e.g., by briefly summarising or asking a relevant clarifying question) before launching into your own opinions or solutions.

Role-playing game 1

Competency: Effective Communication

To read aloud:

Scenario: You have noticed a mistake made by your colleague (Role-player) in a shared work (e.g., a calculation error, a typo in a draft email).

Participant's role and objective: Your challenge is to point out the mistake and give your colleague brief, constructive feedback on the specific error. Focus on the work itself, not the person, and maintain a helpful tone.

Role-playing game 2

Competency: Effective Communication

To read aloud:

Scenario: You are working on a task with an upcoming deadline and urgently need specific information (e.g., a statistic, a contact detail) from your colleague (Role-player), who seems busy.

Participant's role and objective: Your challenge is to approach your colleague and clearly and concisely ask for the specific information you need. Be sure to briefly explain why you need it (linking it to your task/deadline).

Role-playing game 3

Competency: Effective Communication

Key assessment question

Role-playing game 1

Read to yourself:

Role - Role-player: Explain to the participant a work-related problem or challenge you face (real or imagined). Take about 20-30 seconds to describe the problem.

Key Assessment Question (For Observers) : Before offering advice or their own point of view, did the Participant first make an effort to confirm their understanding of the Role-player's problem (e.g., by paraphrasing or asking a direct clarifying question)? Yes/No

​

Key assessment question

Role-playing game 3

Read to yourself:

Role - Role-player: Act like a busy colleague working on your own tasks when the Participant approaches you asking for information.

Key Assessment Question (For Observers) : Did the Participant clearly explain both what specific information they needed and why they needed it (mentioning the purpose or urgency)? Yes/No

​

Key assessment question

Role-playing game 2

Read to yourself:

Role - Role-player: Act like a colleague who has recently completed some collaborative work. Be open to receiving feedback when the participant approaches you.

Key Assessment Question (For Observers) : Did the Participant's feedback clearly identify the specific error and focus objectively on the work, rather than being vague or making it personal against the Role-player? Yes/No

​

To read aloud:

Scenario: Your colleague (Role-player) is complaining about the regular team update meetings.

Participant's role and objective: Your challenge is to respond by trying to understand why your colleague finds meetings unhelpful. Avoid immediately agreeing or disagreeing with the cancellation; instead, dig deeper to identify the specific underlying problem(s).

​

Role-playing game 4

Competency: Problem Solving

Role-playing game 5

Competency: Problem Solving

To read aloud:

Scenario: You and your colleague (Role-player) are discussing the team's shared online folder, which has become very disorganised. Your colleague proposes a solution.

Participant's role and objective: Your challenge is to acknowledge your colleague's suggestion but then encourage reflection on other possible ways to approach the disorganised shared folder, with the goal of generating multiple options before deciding on one.

​

To read aloud:

Scenario: Your team is constantly running out of coffee capsules. Your colleague (Role-player) suggests a solution.

Participant's role and objective: Your challenge is to respond to the solution proposed by your colleague by encouraging them to consider the possible consequences or practical aspects of their idea (such as storage, expiration dates, cost), without immediately dismissing it.

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Role-playing game 6

Competency: Problem Solving

To read aloud:

Scenario: You notice your colleague (Role-player) looking stressed.

Participant's role and objective: Your challenge is to approach your colleague and offer your help or support in a constructive and encouraging way, showing consideration for their workload and the team's goals.

​

Role-playing game 7

Competency: Teamwork

Key assessment question

Role-playing game 5

Read to yourself:

Role - Role-player: After agreeing that the drive is messy, you propose a drastic solution: "Let's just delete all the files older than six months!"

Key Assessment Question (For Observers) : Did the Participant make an effort to broaden the discussion by suggesting or requesting additional potential solutions beyond the first one offered by the Role-player? Yes/No

​

Key assessment question

Role-playing game 4

Read to yourself:

Role - Role-player: You are going to talk to the Participant to complain about the team meetings: you think they are a complete waste of time and you insist on cancelling them all as the only solution .

Key Assessment Question (For Observers) : Did the Participant ask questions aimed at discovering the specific reasons for the Role-player's frustration with the meetings, rather than simply reacting to the suggestion to cancel them? Yes/No

​

Key assessment question

Role-playing game 7

Read to yourself:

Role - Role-player: You are struggling to finish a task before today's deadline. Act visibly overwhelmed. Be receptive when the Participant approaches and explain your difficulties in meeting your deadline.

Key Assessment Question (For Observers) : Did the Participant proactively offer specific help or support to their colleague (the Role-player)? (Yes/No)

​

​

Key assessment question

Role-playing game 6

Read to yourself:

Role - Role-player: Bring up the topic of coffee capsules and propose an exaggerated solution: "To make sure this never happens again, we should buy 50 boxes right now!"

Key Assessment Question (For Observers) : Did the Participant ask any questions exploring the potential feasibility, drawbacks, or practical implications of the Role-player's specific solution? Yes/No

​

To read aloud:

Scenario: You have just discovered something (e.g., new software, a useful resource) that could be really helpful for a task your colleague (Role-player) is working on.

Participant's role and objective: Your challenge is to approach your colleague and proactively share this information clearly, briefly explaining why you think it might be relevant or useful to this person.

Role-playing game 8

Competency: Teamwork

To read aloud:

Scenario: You and your colleague (Role-player) are brainstorming a small team improvement. Your colleague suggests an initial idea.

Participant's role and objective: Your challenge is to respond to your colleague's idea collaboratively. You have a slightly different perspective and respectfully offer an alternative, making sure to acknowledge their contribution rather than simply dismissing it.

Role-playing game 9

Competency: Teamwork

To read aloud:

Scenario: As the team leader, you need to assign a new, moderately complex task to a team member (Role-player). The task requires several steps and has a clear deadline.

Participant's role and objective: Your challenge is to clearly explain the new task to the team member. Cover the main objective, the expected outcome, and the deadline. Also, check if they understand and if they have any questions.

Role-playing game 10

Competency: Leadership

To read aloud:

Scenario: As the team leader, you are aware that a team member (Role-player) recently put in a lot of extra effort or performed exceptionally well on a challenging part of a project.

Participant's role and objective: Your challenge is to approach the team member and acknowledge their specific contribution or extra effort. Express appreciation for their hard work to provide positive reinforcement and motivation.

Role-playing game 11

Competency: Leadership

Key assessment question

Role-playing game 9

Read to yourself:

Role - Role-player: Suggest an initial idea during a quick brainstorming chat with the Participant and be receptive to the alternatives proposed by your colleague.

Key Assessment Question (For Observers) : Did the Participant respond to the Role-player's idea in a collaborative and respectful manner (e.g., by acknowledging it, building on it, or constructively disagreeing)? Yes/No

​

Key assessment question

Role-playing game 8

Read to yourself:

Role - Role-player: Stay focused on your own task when the Participant approaches you with potentially useful information.

Key Assessment Question (For Observers) : Did the Participant clearly explain how the information could be useful to their colleague (Role-player)? Yes/No

​

Key assessment question

Role-playing game 11

Read to yourself:

Role - Role-player: You are a team member who recently tackled a difficult task successfully or worked overtime to meet a goal. Be receptive to feedback from the Participant.

Key Assessment Question (For Observers) : Did the Participant specifically mention the Role-player's recent hard work or achievement and express genuine appreciation for it? Yes/No

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Key assessment question

Role-playing game 10

Read to yourself:

Role - Role-player: You are a team member receiving instructions for a new task from the Participant, your team leader for this scenario. Listen carefully.

Key Assessment Question (For Observers) : Did the Participant clearly communicate the objective and deadline of the task, and also invite the Role-player to ask questions? Yes/No

​

To read aloud:

Scenario: As the team leader, there is a task that needs to be done.

Participant's role and objective: Your challenge is to delegate effectively. Clearly explain what needs to be achieved (the outcome) and the deadline, but give the team member the autonomy to figure out the best way to accomplish it, while offering support if needed.

Role-playing game 12

Competency: Leadership

To read aloud:

Scenario: You are focused on Task A when your team leader (Role-player) informs you that priorities have unexpectedly changed, requiring you to immediately stop Task A and shift your focus to a new and urgent Task B.

Participant's role and objective: Your challenge is to react to this sudden change of direction calmly and professionally. Acknowledge the new priority and show a willingness to adapt by asking a brief clarifying question about Task B.

Role-playing game 13

Competency: Adaptability

To read aloud:

Scenario: You need specific information or access to a tool from your colleague (Role-player) to complete your task as planned. You are informed that the information is unavailable or the tool is out of service.

Participant's role and objective: Your challenge is to respond to this obstacle without getting stuck. Quickly shift your thinking to finding an alternative solution or a different approach, perhaps by asking the Role-player for suggestions or proposing a different way forward yourself.

Role-playing game 14

Competency: Adaptability

To read aloud:

Scenario: Your supervisor (Role-player) assigns you a new task, but the instructions given are somewhat confusing, leaving certain aspects open to interpretation.

Participant's role and objective: Your challenge is to handle this ambiguity productively: either ask specific questions to clarify key uncertainties or propose a sensible first step based on your understanding, showing initiative despite the vagueness.

Role-playing game 15

Competency: Adaptability

Key assessment question

Role-playing game 13

Read to yourself:

Role - Role-player: Inform the Participant that there has been an urgent change of plans and they need to immediately pause Task A and start working on Task B instead.

Key Assessment Question (For Observers) : Did the Participant respond to the unexpected change calmly and constructively, indicating a willingness to adjust their approach? Yes/No

​

Key assessment question

Role-playing game 12

Read to yourself:

Role - Role-player: You are a capable team member who receives a task delegated by the Participant, your team leader.

Key Assessment Question (For Observers) : When delegating, did the Participant focus on explaining the desired outcome and timeframe, giving the Role-player freedom in the process (instead of dictating the exact steps)? Yes/No

​

Key assessment question

Role-playing game 15

Read to yourself:

Role - Role-player: Assign a task to the Participant using instructions that cover the basics but are deliberately a little vague or incomplete in certain details.

Key Assessment Question (For Observers) : Did the participant respond proactively to vague instructions, either by seeking specific clarification or proposing a reasonable way to begin? Yes/No

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Key assessment question

Role-playing game 14

Read to yourself:

Role - Role-player: Inform the Participant that the specific information or tool they were counting on is not available or is inaccessible at this time.

Key Assessment Question (For Observers) : Upon learning of the obstacle, did the Participant quickly attempt to find or suggest an alternative approach or a temporary solution? Yes/No

​

To read aloud:

Scenario: Your colleague (the Role-player) enthusiastically tells you about their plan to implement a customer suggestion on the company website next week, convinced it's simple. You suspect there might be complications.

Participant's role and objective: Your challenge is to respond to your colleague's optimistic plan by prompting them to think more deeply about the possible steps and challenges (such as tests, approvals), without immediately dismissing their idea.

Role-playing game 16

Competency: Critical thinking

To read aloud:

Scenario: Your colleague (Role-player) is excitedly telling you about a 'miracle' productivity technique from an obscure blog, insisting that the team should adopt it immediately.

Participant's role and objective: Your challenge is to respond by prompting them to consider the reliability of the information source or the evidence that supports the claims of the technique, before agreeing to adopt it.

​

Role-playing game 17

Competency: Critical thinking

To read aloud:

Scenario: During a conversation, your colleague (Role-player) says something, presenting it as a fact.

Participant's role and objective: Your challenge is to respond to this general, opinion-based statement by seeking clarification or evidence, gently questioning the generalisation without being dismissive or starting an argument.

Role-playing game 18

Competency: Critical thinking

General

Key assessment question

Role-playing Game 17

Read to yourself:

Role - Role-player: Describe with enthusiasm this amazing 'miracle' productivity technique you found online and strongly suggest that the Participant agree to implement it with the whole team immediately.

Key Assessment Question (For Observers) : Did the participant ask any questions related to the source of the information or the evidence supporting the effectiveness of the technique? Yes/No

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Key assessment question

Role-playing game 16

Read to yourself:

Role - Role-player: Briefly explain to the Participant your 'quick and easy' plan to implement the client's suggestion next week.

Key Assessment Question (For Observers) : Did the Participant ask at least one specific question that encouraged the Role-player to think about potential difficulties or necessary checks involved in the plan? Yes/No

​

Key assessment question

Role-playing game 18

Read to yourself:

Role - Role-player: They state confidently, "Well, everyone knows that communication platform X is too complicated for most people to use effectively," as if it were common knowledge or an indisputable fact.

Key Assessment Question (For Observers) : Did the Participant seek clarification, question the generalisation ("everyone knows"), or politely inquire about the basis for the Role-player's firm assertion? Yes/No

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Competency: Effective Communication

Question 1

You're in a team meeting and a colleague keeps interrupting other people .

What do you do?

a) You interrupt them back to cut them off.

b) You politely ask them to wait their turn to speak.

c) You stay silent and wait for the meeting to end.

Answer

b) You explain the specific points that need improvement, offering suggestions and support.

Option (b) is correct because constructive feedback focuses on specific behaviours, not the person. Offering suggestions and support shows empathy and helps the colleague improve. Option (c) is destructive, and (a) avoids the problem.

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Question 2

Competency: Effective Communication

Question 3

Which of these is NOT a good practice when speaking in public?

a) Read directly from your notes without looking up.

b) Use a clear and varied tone of voice.

c) Look into the eyes of different people in the audience.

Answer

b) You politely ask them to wait their turn to speak.

Option (b) is correct because it demonstrates assertiveness and respect. Interrupting (a) is impolite and aggravates the problem. Remaining silent (c) solves nothing and can lead to frustration. Politely asking for your turn to speak allows you to express your opinion without being disrespectful.

Question 1

Answer

a) Read directly from your notes without looking up.

Option (a) is incorrect (and therefore the correct answer to the question). Reading directly from notes without eye contact with the audience disconnects the audience and makes the presentation boring. Options (c) and (b) are good practices.

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Question 3

Competency: Effective Communication

Question 2

You have to give negative feedback to a colleague about their work. How do you do it constructively?

a) You avoid giving them feedback so as not to hurt their feelings.

b) You explain the specific points that need improvement, offering suggestions and support.

c) You tell them directly that their work is a mess.

Competency: Problem Solving

Question 4

You encounter an unexpected problem at work. What's the first thing you should do?

a) Ignore the problem and wait for it to solve itself.

b) Analyse the situation and define the problem clearly.

c) Panic and not know what to do.

Competency: Problem Solving

Question 5

What is "brainstorming"?

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a) A technique for generating many ideas in a group without initially judging them.

b) A way to avoid making decisions.

c) A heated discussion about a problem.

Competency: Problem Solving

Question 6

After implementing a solution to a problem, what should you do?

a) Celebrate regardless of whether the solution worked or not.

b) Forget about the problem and move on to something else.

c) Evaluate whether the solution has been effective and learn from the experience.

Competency: Teamwork

Question 7

In a group project, one member isn't doing their part. What do you do?

a) You publicly accuse them of doing nothing.

b) You do their work yourself to avoid problems.

c) You speak to this person privately to understand the situation and offer help.

Answer

a) A technique for generating many ideas in a group without initially judging them.

Option (a) is correct. Brainstorming is a group technique for generating many ideas without initially judging them. Discussion (c) can be part of the process, but after the brainstorming. Option (b) is incorrect.

Question 5

Answer

b) Analyse the situation and define the problem clearly.

Option (b) is correct. Before attempting to solve a problem, it is crucial to fully understand it. Panic (c) prevents clear thinking, and ignoring the problem (a) only makes it worse.

Question 4

Answer

c) You speak to this person privately to understand the situation and offer help.

Option (c) is correct because it addresses the problem directly, but with empathy. Speaking privately allows you to understand the reasons for the poor performance and offer help. Doing the colleague's work (b) doesn't solve the underlying problem, and public accusation (a) creates conflict.

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Question 7

Answer

c) Evaluate whether the solution has been effective and learn from the experience.

Option (c) is correct. Problem-solving is a cycle. It's important to evaluate whether the solution was effective and learn from the experience to improve in the future. Options (b) and (a) ignore this crucial step.

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Question 6

Competency: Teamwork

Question 8

What is the most important thing for a team to function well?

a) That there is open communication and mutual respect.

b) That everyone in the team have the same skills.

c) That everyone in the team are friends.

Competency: Teamwork

Question 9

Your team has different ideas about how to approach a project. How should the final decision be made?

a) The team leader decides unilaterally.

b) By voting and letting the majority win.

c) Discussing the options until a consensus is reached.

Competency: Leadership

Question 10

Which of these is NOT typical of a good leader?

a) Actively listening to your team.

b) Imposing their ideas without taking into account the opinions of others.

c) Inspiring and motivating your team.

Competency: Leadership

Question 11

A good leader should...

a) give orders constantly.

b) Delegate tasks and responsibilities.

c) Do all the work personally.

Answer

c) Discussing the options until a consensus is reached.

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Option (c) is correct. Consensus seeks a solution that satisfies everyone on the team, not just the majority (b). The leader's unilateral decision (a) can generate resentment.

Question 9

Answer

a) That there is open communication and mutual respect.

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Option (a) is correct because open communication and mutual respect are fundamental for effective collaboration. Friendship (c) is not necessary, and homogeneity of skills (b) can even be counterproductive.

Question 8

Answer

b) Delegate tasks and responsibilities.

Option (b) is correct. Delegating tasks allows you to leverage the strengths of each team member and fosters accountability. Constantly giving orders (a) is counterproductive, and doing everything yourself (c) is inefficient.

Question 11

Answer

b) Imposing their ideas without taking into account the opinions of others.

Option (b) is incorrect (and therefore the correct answer to the question). A good leader listens to and values the opinions of their team. Imposition (b) leads to demotivation. Options (a) and (c) are positive characteristics of a leader.

Question 10

Competency: Leadership

Question 12

How does a good leader react to a mistake made by a member of their team?

a) Publicly blame them and punish them.

b) Help them understand the mistake and learn from it.

c) Ignore the mistake so as not to demotivate the team.

Competency: Adaptability

Question 13

Your company is changing the computer system you use every day. What do you do?

a) You complain to your colleagues, but you do nothing to solve it.

b) You refuse to use the new system.

c) You find out about the new system and ask for help if you need it.

Competency: Adaptability

Question 14

You're assigned a task you've never done before. What's the best approach?

a) See it as an opportunity to learn something new.

b) Do it reluctantly and without effort.

c) Say you don't know how to do it and reject it.

Competency: Adaptability

Question 15

Why is it important to be adaptable in today's job market?

a) Because it's not important, things are always done the same way.

b) Because it is only important to the people in charge.

c) Because changes are becoming more frequent and rapid.

Answer

c) You find out about the new system and ask for help if you need it.

Option (c) is correct because it demonstrates a proactive and learning attitude towards change. Refusing to use the new system (b) or simply complaining (a) are negative attitudes that hinder adaptation.

Question 13

Answer

b) Help them understand the mistake and learn from it.

Option (b) is correct. A good leader sees mistakes as learning opportunities. Public blame (a) is destructive, and ignoring the mistake (c) hinders growth.

Question 12

Answer

c) Because changes are becoming more frequent and rapid.

Option (c) is correct. The world of work is constantly changing, so the ability to adapt is crucial for success. Options (a) and (b) are incorrect.

Question 15

Answer

a) See it as an opportunity to learn something new.

Option (a) is correct. Viewing a new task as an opportunity demonstrates a growth mindset and a positive attitude toward learning. Rejecting it (c) or doing it half-heartedly (b) limits professional development.

Question 14

Competency: Critical Thinking

Question 16

What does "thinking critically" mean?

a)Criticising everything other people do.

b) Believing everything you are told without questioning it.

c) Analysing the information objectively and forming your own opinion.

Competency: Critical Thinking

Question 17

You receive an email offering you an amazing prize. What do you do?

a) You ignore it because it's probably a scam.

b) You forward it to all your contacts.

c) You click on the link and provide your personal data.

Competency: Critical Thinking

Question 18

You're reading a news article online. What should you consider to determine if it's reliable?

a) If the headline is shocking and attention-grabbing.

b) If it has many "likes" and positive comments.

c) Whether the source is well-known and has a good reputation, and whether it cites its sources.

Answer

a) You ignore it because it's probably a scam.

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Option (a) is correct. Offers of incredible prizes via email are usually scams. You should never provide personal information (c) without verifying the sender's authenticity. Forwarding it (b) only spreads the potential scam.

Question 17

Answer

c) Analysing the information objectively and forming your own opinion.

Option (c) is correct. Critical thinking involves analyzing information objectively, considering different perspectives, and forming one's own opinion. It is not about blindly believing (b) or criticizing for the sake of criticizing (a).

Question 16

Answer

c) Whether the source is well-known and has a good reputation, and whether it cites its sources.

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Option (c) is correct. The reliability of a source is based on its reputation, credibility, and the presentation of evidence or citations from verifiable sources. "Likes" (b) do not guarantee truthfulness, and a sensational headline (a) can be a sign of sensationalism.

Question 18