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DESIGNING A THOUGHTFUL ONBOARDING JOURNEY

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THE NEW EMPLOYEE EXPERIENCE

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THE NEW EMPLOYEE EXPERIENCE

How do I know who to delegate tasks to?

How can I put faces to names when we work in different offices?

Who are the people I am meeting with today?

Who reports to who in this organization?

How can I work best with my manager and teammates?

What unique traits do I bring to the team?

What skills can I learn from my teammates?

Who would be a good mentor for me here?

How do other roles relate to mine?

Who will I be working with here?

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Employees are engaged when they feel like someone at work cares about them

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CURRENT BRIDGE ONBOARDING...

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FOCUS ON CONNECTION

+

UNDERSTAND BEHAVIOR

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FOGG BEHAVIOR MODEL

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Motivation

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Ability

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Prompts

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Motivation

Ability

Prompt

Behavior

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BEHAVIOR CHAINS

Motivation

Ability

Prompt

Behavior

(with positive result)

Motivation

Ability

Prompt

Behavior

(with positive result)

Motivation

Ability

Prompt

Behavior

(with positive result)

Motivation

Ability

Prompt

Behavior

(with positive result)

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BEHAVIOR CHAINS

Adoption!

Fulfilled Employees!

Motivation

Ability

Prompt

Behavior

(with positive result)

Motivation

Ability

Prompt

Behavior

(with positive result)

Motivation

Ability

Prompt

Behavior

(with positive result)

Motivation

Ability

Prompt

Behavior

(with positive result)

Motivation

Ability

Prompt

Behavior

(with positive result)

Motivation

Ability

Prompt

Behavior

(with positive result)

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AN ONBOARDING STORY

with a focus on connection

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THE NEW EMPLOYEE JOURNEY

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WELCOME EMAIL

Delighted

Frustrated

Neutral

Time

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TEAM OVERVIEW

Delighted

Frustrated

Neutral

Time

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TEAMMATE’S PAGE

Complete your own profile to see how you and Jane compare.

Delighted

Frustrated

Neutral

Time

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TEAMMATE’S PAGE

Delighted

Frustrated

Neutral

Time

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EMAIL CAMPAIGN

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SET A FEW GOALS FOR YOURSELF...

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EXAMPLE: SETTING GOALS

Motivation

Ability

Prompt

Behavior

Performance conversation with manager is 2 weeks from today.

I already have my career plan set up and have identified a driver to focus on.

I receive an email reminding me of upcoming performance conversations and can see that my manager expects me to set a few goals for the next quarter. The email also includes an overview of my career plan and my drivers.

I access Bridge through a CTA in the email and set some goals. I am ready for my 1 on 1.

?

Engagement with goal setting tools.

We need to map behaviors within Bridge using the Fogg Behavior Model. I’m gonna show you an example of the types of behavior models we want to create. Let’s say the desired behavior is engaging with the goal setting tools within Bridge. Because we identified the users motivations for setting goals we were able to determine when their motivation would be at a high point. [CLICK] We also know that starting from a blank slate when trying to set a goal is very difficult. But because they have already taken incremental steps of setting up their career plan and identifying drivers, a lot of the work is already done for them. [CLICK] Therefor, by sending them a well-timed prompt with a quick view to their career plan and drivers we utilize the work they have already done to make this task more approachable. [CLICK] As a result they complete the desired behavior. [CLICK] [PAUSE]

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THANK YOU!