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Discovery app

The new content curation system that leverages OHC Search.

Dee Beck, Peter LaQuerre, Susan Snipes

Information Development�Information Architecture and Design

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Discussion Points

  • A little context
  • The team
  • Demos
    • Customer-facing pages
    • Authoring workflow
  • Advantages
  • Differences
  • How metadata is used
  • Before and after comparison
  • What can I do now?
  • FAQ
  • Roadmaps
    • Discovery
    • Personalization

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A little context

  • Discovery App replaces the V3 Interface App
  • It will help writers create and maintain landing pages and product pages integrated into an overall vision for Oracle Help Center
  • Discovery App is one component in a series of existing and future OHC improvements.
  • It will leverage content metadata and OHC Search to automate many tasks

​

​

    • OHC Search
    • Oracle Architecture Center
    • OHC Learn
    • A new modular OHC Home page and updated publication designs
    • Personalization (for a customized experience)
    • A new Taxonomy Application (to replace SSOT)
    • Article-based authoring and publishing

​

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The Discovery team

Dee Beck, Information Architect

Susan Snipes, UX Manager

Mark Lindros, Enterprise Architecture

Susan Koehler, Product Manager

Peter LaQuerre, Project Owner

Teresa Gelerter, Project Manager

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Demo�Customer-facing Discovery Pages

With fresh Redwood styling, Discovery pages take advantage of powerful Redwood components like Smart Filters & Search.

Susan Snipes

Senior Manager

UX Design and Strategy

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Customer-facing Discovery pages

Examples

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Demo�Authoring with the Discovery app

Discovery leverages OHC Search to automate and simplify the authoring workflow.

Susan Snipes

Senior Manager

UX Design and Strategy

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Authoring with the Discovery app

Example

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Advantages of Discovery

How Discovery delights our customers and makes your job easier.

Discover

Users can easily find content on the site

•

Users encounter new content they didn’t know existed.

Style

Redwood templates�bring consistency and engaging page designs.

•

Redwood components take the �customer experience �to the next level.

Search

OHC Search �powers Discovery and frees you from �tedious data entry.

•

Unifies customers �search experience �within Discovery pages.

Simple

By leveraging search, �over 80% of �Discovery pages �are built automatically.

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With plug-and-play components �you can quickly choose the right presentation for your product.

SEO

Gives you time to focus on your content and make it easier to find.

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Differences Between Current Interface Pages and Discovery Pages

Metadata

Metadata lets you to take full advantage of the filtering and search features in Discovery.

Adding metadata to your content makes it more discoverable.

Metadata improves search results across the board: OHC, search integrations within Oracle, and other places that use metadata, such as OHC Learn and Architecture Center.

Consistent, yet flexible

Choose from a common, standard set of product page components.

Each page component presents users with specific asset types or role-based content.

Some components are automatically populated based on content metadata; others are manually curated, so you can still customize specific components for your product.

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How metadata is used in Discovery

Most of the metadata is standard metadata you use now; for example:

  • Product metadata
  • Content type metadata

Some metadata will require updating your content when it is supported:

  • Audience or role

Other metadata is specific to content types:

  • Tutorial metadata for OHC Learn
  • Architecture Center metadata for Solution Playbooks and Reference Architectures
  • Article metadata

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Before and After�A Comparison of Interface & Discovery Pages

See how the Analytics Cloud Interface page content�fits into a Discovery page.

Dee Beck

Senior Information Architect�Information Architecture and Design

​

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Interface pages

Before

<PLACEHOLDER FOR COMPARISON SCREEN SHOT>

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Discovery pages

After

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What can I do now to prepare for Discovery?

Ask the following questions:

  • What new features of my product do I want to highlight?
  • What getting started content do I want to appear?
  • Are there any content assets I want to recommend?
  • What product tasks do I want to highlight?
  • What external resources (communities, training, GitHub, blogs, forums, other) am I referencing?
  • For post-MVP: What roles are important to my product?

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Answers to common questions about the Discovery App

When can I move to Discovery?

  • We’ll go through the roadmap next.

Do I have to move to Discovery?

  • Yes, once the app is available, transition v3 pages to v4 pages as products are released.
  • Move product and release pages for a product all at once.
  • Move category and suites pages next.
  • It’s okay to have a mix of pages during this transition.

Why can’t I keep using the v2 or v3 app?

  • The v2 app is part of the decommissioning effort for these tools:
    1. DARBkit
    2. APLG
    3. Website publishing
    4. Interface page v2 app
    5. Docarch
  • The v3 app will be retired once the v4 transition is done.
  • Once retired, these older versions will no longer be available.

What tools are available to help me get there?

  • Since Discovery uses metadata and OHC Search to return results for content like Guides and Videos, there is no need to migrate book lists and other automatically generated content.
  • For the remaining content, the team is looking at ways to transfer selected content from v3 to v4.

What if I’m not using self-publishing to generate my HTML?

  • If you generate your own HTML, then you’ll need to be sure your HTML generation tools include the required metadata
  • We can help you determine how your content might be presented in the Discovery app pages

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Discovery Roadmap

M1

Create Product Welcome Pages with Initial Capabilities

    • Focus on Product Welcome pages.
    • Create Product pages with one format of available components.
    • Enter content links manually.
    • Preview pages (Tentative).

M2

Create Landing Welcome Pages and Additional Components

    • Focus on Landing Welcome pages.
    • Create Landing pages with available components.
    • Create additional components for Product pages.
    • Enter content links manually.
    • Preview pages.

M3

Publish via Jarvis��

    • Integrate with product hierarchy (SSOT or Tax App).
    • Publish via Jarvis.

M4

Integrate with OHC Search��

    • Return filtered views of content types on Landing and Product pages via content metadata.
    • Automate lookup of content when creating page components.

M5

MVP with �Select Products��

    • Communicate to stakeholders.
    • Create rollout plan.
    • Select initial products to prototype.

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Personalization Roadmap

M1 �Basic product �operations

2021Q2-Q3

Log in and account creation prompts

Add and remove products to profile configuration

Use product data to influence search results

Personalized products on OHC home page

M2 �Recent activities��

Recently viewed content

Recent searches

M3 �Favorites��

All basic Favorites features

Allow user to set or override default language in profile

Default to profile-driven search filters

M4 �Advanced �product �operations

Most features dependent on Discovery

What's new �(per product)

What's popular� (at variety of levels)

Section state persistence on product Discovery pages

Add products to profile through �OHC UI

See visual indicator of tracked products

M5 �Role support��

Add role support to profile

Add role to product mapping support

Use role data to influence search results

M6 �Recommendations �and �preferences

Prompt user if content is available in their preferred language

User-driven organization in Favorites

Personalized recommendations on suite, product, etc. pages

Related content recommendations

M7 �User activities �and access�

Prompt user to add products to profile based on activity

Prompt user to add roles to profile based on activity

Mark new items as "seen"

Restricted access for certain content

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Thank you

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