Sekai • Retail Shop
Buying shoes with Sekai
Third party Google Assistant App
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Introduction & content
This document presents a canonical example of a third-party retail store (a fictional third party called Sekai) using facilitated payments with the Google Assistant.
This deck presents a workflow for ordering and checking out with Google-facilitated payments.
This example flow shows unique details for:
Samuel is passing time glancing at his phone and decides to buy some shoes…
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<Alright, here’s Sekai>
TIP: Greet your visitors and get them engaged. Ask what they need and offer a few chips to get them started.
<<Hi, welcome to Sekai. You're looking for sneakers. is that right?>>
Spoken response (TTS)
Hi, welcome to Sekai. You're looking for sneakers, is that right?
TIP: Chat bubbles can be a slightly shorter version of the dialog, without cutting out anything essential.
<<Alright, let me see what I have for you.>>
Building a cart
<<Okay, I found 5 pairs. The most popular ones are from Garson. Would you like me to check your size in any of these?>>
<<OK, what size?>>
TIP: Be prepared to respond to common issues in a conversational manner.
For example, be prepared to offer a suggestion when you're out of a certain size or color, or invite users to sign up to be notified when the item is back in stock.
<<Size 10, got it. Anything else, or are you ready to check out?>>
<<Sure. To do that, I’ll just need the address. Can I get that from Google?>>
Request delivery address
TIP: When requesting user info, like their address, let them know why you are asking and how it will benefit them.
Prefix added by Sekai retail store:
To calculate your total with shipping,
Text from the API template:
I’ll just need the address. Which one can I get from Google?
Request delivery address
Place order
<<Here’s your order summary. Your total is $75. Are you ready to place the order?>>
Prefix added by Sekai retail store:
Got it.
Text from the API template:
Here’s your order summary. The total is $86.25. Are you ready to place the order?
Place order
TIP: Google handles purchase authorization based on the user's settings (if needed, our risk assessment could kick off an additional step like a CVV request).
<<OK, you're all set. Your receipt is on the way.>>
TIP: After the payment is complete, be sure to email a receipt and an order confirmation. It's important that users understand that you are the merchant of record, and will follow up with all details about the order, not Google.
TIP: This receipt card serves as a condensed record of the recently placed order.
APPENDIX
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Change payment method
Change payment method
Change payment method
TIP: Note that the order summary is built with the data you pass via the API. The "Pay with Google" label helps users understand that Google facilitated the payment.
Change payment method
<<Alright, which payment method do you want to use?>>
Change payment method
Change payment method
Change payment method
<<Your Visa ending in 2 3 4 5, got it. Are you ready to place the order?>>
Change payment method
Change payment method
Change payment method
Change payment method • Place order