«Level of Satisfaction with Infrastructural and Social Conditions of Students»
(march 2025)
REPORT ON THE RESULTS OF THE SURVEY
Almaty 2025
2
Распределение респондентов по курсам:
STATISTICS
1144 OF THEM COMPLETE ANSWERS - 995
Year | Number of respondents | % of the total number |
1st year | 356 | 18,6 % |
2nd year | 313 | 20,9 % |
3rd year | 220 | 18, 6 % |
4th year | 102 | 14 % |
Master | 2 | 0,5% |
PhD | 2 | 2,4% |
Faculty | Number of respondents | % of the total number |
«Digital technologies and Arts» | 476 (2024 - 371) | 58, 5 % |
Economics | 257 (2024 - 366) | 14, 2 % |
Humanities and Law
| 243 (2024 - 478) | 9 % |
Survey language
Language | Number | % |
Russian | 718 | 72 % |
Kazakh | 277 | 28 % |
TOTAL respondents | 995 | 18 % |
1 | 2 | 3 | 4 | 5 |
Completely dissatisfied | Rather dissatisfied | 50% satisfied | Rather satisfied | Completely satisfied |
"The level of satisfaction was assessed using a satisfaction scale,
where the rating options included:"
How satisfied are you with the work of the canteen and buffet?
How satisfied are you with the work of the medical and wellness center?
How satisfied are you with the system of grants, discounts, and benefits provided by the university for academic achievements, sports competitions, and active participation in community work?
How satisfied are you with the equipment of classrooms and laboratories with modern technical facilities?
How satisfied are you with the social and living infrastructure of the university, including sports facilities, campus grounds (alleys, pathways, etc.), and common areas (hallways, restrooms, staircases, etc.)?
Are you satisfied with the living conditions in the 'Student House' (condition of the kitchen, showers, restrooms, rooms, etc.)?
If you do not live in the 'Student House,' you may have an impression based on visits or feedback from your groupmates.
Are you satisfied with the work of the administration and student leadership of the 'Student House'?
If you do not live in the 'Student House,' you may have an impression based on visits or feedback from your groupmates."
Who do you turn to for help when problems arise, or if you want to leave recommendations and suggestions?
Conclusions:
Students rated the infrastructure and social conditions of the university as "satisfactory" - (average value for all items) from 71% to 78%.
Students rated the infrastructure and social conditions of the dormitory as "satisfactory" - (average value for all items) from 65% to 76%.
The survey allows us to record the main points of dissatisfaction of students and identify areas for further improvement.
General conclusions:
The survey revealed a number of problems related to the infrastructure and social conditions at the university.
• Measures must be taken to improve the work of the canteen/buffet, the health and wellness center and the "House of Students".
• The system of grants, discounts and benefits should be reviewed, making it more transparent and accessible.
• It is necessary to improve the condition of the toilets and create comfortable conditions for students to relax.
• It is important to establish a system of feedback and support for students so that they can receive help in a timely manner.