Building a secure path towards financial planning using e-wallet
PayWallet / Group 2
Team members
Luna Ong Sze Teng
Ng Hui Wen
Stella Sew Mei Shan
Agenda / Process
Interview Process
Belicia
Jenny
Affinity Map
Persona
Name: Marie
Age: 33
Occupation: Accountant
Marital Status: Married
Highest Education: Degree
Empathy map
Problem statement
Current e-wallet users has a problem that they find it hard to track their monetary flow (expenses & savings) when they are using an e-wallet application. Our solution would deliver a convenient, easy-to-use and smooth procedure application for users to track their expenses and set savings goals.
HMW statement
Target audience: e-wallet users (Any age)
We hope to solve our problem statement for all users to effectively and efficiently track their monetary flow through the e-wallet:
Ideation
Solution
Uniqueness:
Value Proposition:
Why this way?
User Flow- Scenario #1
User Flow- Scenario #2
User Flow- Scenario #3
User Flow- Scenario #4
User Flow- Scenario #5
User Flow- Scenario #6
User Flow- Scenario #7
Feature 1 - Sort transaction history by month
Tracking Monthly expenses
Feature 2 - Sort transaction history categorically
Tracking expenses categorically to identify spending habits
Feature 3 - Outstanding payable request
Paying request owed to others
Feature 4 - Setting spending limit goal
Setting a spending limit for users financing purposes
Demo
Create account for new user
Click to create an account
Fill up the necessary regions (*) and click “Create account” to create an account successfully
Successfully created the account! Click to go to main menu page
Login into the App
1.User will key in the login details and click “login” at the login page
2.Biometric recognition depends on the user’s phone setting
3. Alternatively, user can choose to key in their lock screen passcode to verify their identity
Set spending limit in e-wallet app
Click to log out of the app
Click to view spending limit
Click to change spending limit
Click to return to main menu
Set spending limit in e-wallet app
Click here to update the new spending limit amount
Click save so the spending limit will be updated to the new amount
Return back to main menu
Track your monthly expenses
Click to log out of the app
Click to view past transaction history
Click to view all transaction records of the month
Click to change the displayed month
Track your monthly expenses
Scroll to see the other transaction records
Click to return back to previous screen
This page displays all completed transactions in the month
Identify where you spend most of your money
Click to log out of the app
Click to view past transaction history
Click the different categories to view all transaction records of the month based on different categories
Click to change the displayed month
Identify where you spend most of your money
Click to return back to previous screen
This page displays all transactions that are related to dining in the month
Identify where you spend most of your money
Click to return back to previous screen
This page displays all transactions that are related to shopping in the month
Identify where you spend most of your money
Click to return back to previous screen
This page displays all transactions that are related to transportation in the month
Pay all outstanding payments & transaction history
Click to track who requested payment from the user
Click to make payment to the friend
Click to return back to Main Menu
Repeat for the rest of the outstanding requests
Track outstanding payments & transaction history
Click to confirm the payment to the recipient
Click to return back to the main menu
Click to cancel transaction and return back to the previous page
Track outstanding payments & transaction history
Click to view past transaction history
Click the paid requests to check transaction history of previous paid request transaction
Click to change the displayed month
Click to log out of the app
Track outstanding payments & transaction history
Click to return back to previous screen
This page displays all transactions that are related to payment request from friends in the month
Profile - Changing password
Click to log out of the app
Click to view your profile
Click to return back to main menu
Key in to change account name
Click to deactivate/activate the biometric recognition function
Key in your old and new password if you would like to update your password
Click to save the changes being made
Making payment to store
Click to log out of the app
Click to make payment to stores
Click to return back to previous page
Click to change to another credit/debit card
Click to scan store’s QR code and make payment
Click to let staff scan your personal QR code for payment
Making payment to store ( Change default card )
Making payment to store ( Add in new card )
Click to add in a new credit/debit card
Click to link the card to your e-wallet
Making payment to store ( Scan store QR Code )
Click to return back to previous page
Scan store’s QR code
Click to return back to previous page
Key in the amount required to be paid and click pay to pay the merchant
Making payment to store ( Scan store QR Code )
Click to return back to previous page
Scan store’s QR code
Click to return back to previous page
Key in the amount required to be paid and click pay to pay the merchant
Making payment to store ( Personal QR Code )
Click to return back to previous page
Let the merchant scan your personal QR code and the amount will be automatically deducted
Return back to main menu page
Once transaction is completed either using Personal QR code or by scanning merchant’s QR code, it will lead users to the “Transaction completed” page
Transfer/Request
Click to transfer payment to friends or request payment from friends
Click to log out of the app
Click to transfer payments to friend
Click to request payment from friends in situations such as having paid the lunch/gift first
Transfer Money to friends
Return back to main menu page
Click to return back to previous page
Select a recipient, input the payable amount and click “Transfer” to transfer to the recipient
Request payment from friends
Return back to main menu page
Click to return back to previous page
Select a recipient and input the payable amount. Input personalised message (if needed) and click “Request” to send the request to the recipient
Usability Testing
Belicia
Jenny
Key Improvement #1
#1: Users only being able to pay individually to recipients
Problem: 3 out of 4 users mentioned it being troublesome to click multiple times to clear all outstanding payment requests individually.
Solution: Implemented a button, "Pay ALL outstanding requests" for users to either pay all recipients at once or selectively.
Low fidelity
High fidelity
Key Improvement #2
#2: Users mentioned overall view of monthly expenses are not shown
Problem: 2 out of 4 users mentioned the app only generating transaction history but did not display an overall viewing of the monthly total spendings.
Solution: Implemented a “Bar chart display” for easier viewing of user’s monthly expenses for the past 5 months.
Low fidelity
High fidelity
Key Improvement #3
#3: Users mentioned going back and forth to check the different month’s transaction history tedious
Problem: 2 out of 4 users mentioned it being troublesome to bounce between the pages to check different month’s transaction history
Solution: Implemented the “Months drop-down list” into all the other transaction history pages for easier access.
Low fidelity
High fidelity
Other High fidelity
Key Improvement #4
#4: Users mentioned that overall view of categorical expenses not being shown
Problem: 3 out of 4 users mentioned the app only generating the expenses individually but not also displaying an overall view of the total categorical spendings.
Solution: Implemented a “Pie chart display” in the overall expenses that shows the percentages of where the user normally spend their money.
Low fidelity
High fidelity
Future Enhancements
Improve customer journey based on new profiles that might arise
Budgeting for long-term goals
Improve display of expenditure and transactions
Future Plans
Current
UX research on other features
Further development on said features
Completed basic UI and solution for problem statement
Explore other features like long term budget planning and smoother transaction checking
Creation of prototype and preparation for pushing of product changes
Testing with new profiles of users
Testing & Implementation
Reflections- What we learnt
: Conduct additional research and survey a broader range of users to gain better credibility and opinions to improve on our solution
: Create a more ideal solution to our problem statement
Group’s Overall Reflection
We believe that our prototype is a critical step that can be further improved. We had difficulty creating our prototype due to the limited time allotted and the lack of a consistent time to hold quality discussions and planning. So, our prototype is definitely one of the things that we hope to improve so that time will be on our side.
Appendix
Interview transcripts and sessions: https://docs.google.com/spreadsheets/d/1V66pAPMfmc7I5mSvo4y3ICQQdN-6NG71/edit?usp=sharing&ouid=108983127145044673134&rtpof=true&sd=true\
Usability testing research:
Whimsical Workflow link:
https://whimsical.com/application-workflow-2Vy4Yvc7VvKrqRPvgnRPSp
Figma Prototype Link:
https://www.figma.com/file/FufIdlXwLQQU213LCnEpzp/Application-Prototype?node-id=0%3A1
Potential Questions #1
Potential questions to expect
How high are the feasibility of these improvements that are suggested?
Answer
We believe that the available advanced technology will bring our vision a reality. Furthermore, the features we implement are already in use in other applications such as banking applications and other e-wallet applications where we incorporated the various key features that will be beneficial into our prototype.
Potential Questions #2
Potential questions to expect
Will implementing these improvements attracts/ encourage new users to use the e-wallet?
Answer
Definitely, the features and improvements we made are based on the results analyzed from our user testing as well as according to a real world concern of financial planning for all ages. Therefore, with these focus, we believe that it will encourage users to use our e-wallet application.
THANK YOU!
Hope you enjoyed our presentation and demo!