CBSS OVER FIBER
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AGENDA
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PRODUCT OVERVIEW
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STRATEGIC FIT – PHASE I
The CBSS over Fiber project is an effort to extend the CBSS service to customers that are served by CFI Active-E and GPON transport. This effort will be a key factor in Cox Business service interoperability efforts and assist with CB Sales Transformation in the future.
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ARCHITECTURE
CBSS over Active-E
7210
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FEATURES AND BENEFITS – PHASE I
Customer Base Expansion
Future State
Operational Efficiency/Cost Savings
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TARGET CUSTOMERS
Phase I Rules of Engagement
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PRICING STRATEGY
CBSS BSCs will not be authorized nor required to sell Active-E or GPON. Transport method determines transport, and the need for the additional switch CPE.
No Pricing Changes
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TRIAL PARAMETERS
Market Testing
Alpha Lab and Phase I Customer Parameters
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OPERATIONS
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CB FORCE/OPTIX – STRATEGY
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ICOMS - SERVICE CODE STRATEGY
Product Name | Optix Product Code | ICOMS Service Code | Purpose |
COE Validate Existing CFI Service Codes and ICOMS Address Serviceability | |||
Cox Fiber Internet – Active-E (Standard) | 140915 | 10008 | CFI Base Code for active CFI |
CFI Active Service Tier | 187XXX - 189XXX | 187XXX – 189XXX | CFI Service Speed Tiers |
CFI Installation Code | 18938 | 18938 | Existing for active CFI |
Phase I - CBSS Over Fiber Service Codes | |||
Internet Gateway eWAN Base | 140609 | 18000 | Service Codes 18000 and 18EWAN (zero rated EWAN GW) will be used on a second occurrence to add the CBSS 4131 Gateway in EWAN mode. |
IPTV eWAN Gateway | 141218 | 18EWAN | Support CBSS dedicated 4131 in eWAN mode |
3 Additional IP Addresses | 7520 | 50003 | Max CPE > 4 on the ONT to cover all installation scenarios - ICOMS Service Code 50003 will be included in all CBSS over PON Work Orders to set Max CPE > 4 on the ONT to cover all installation scenarios. |
TP-Link 5-port switch TP-SG105 | | 11630 | Switch installation - Service Code 11630 will be used for the TP-Link model TP-SG105 5-port switch installation. |
CBSS Fiber Installation - Required
Existing on Service Account
CBSS COE will validate:
CBSS COE will apply the following Phase I -CBSS Over Fiber Service Codes
in addition to the CBSS Detection and Surveillance services:
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END-TO-END SUPPORT MODEL
Solutions Center
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BOUNDARY PARTNER IMPACT ANALYSIS
Team | Impact H, M, L, N/A | Deliverables/Output |
CBSS BSCs – Outside Sales | H |
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Inside Sales | H |
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Product Marketing Manager | H |
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Product Implementation Manager | M |
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CBSS Ops Managers | L |
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Order Management/ CBSS COE | H |
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CB Care Support | H |
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Field Services | H |
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Supply Chain | L |
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Customer Education Specialists | M |
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LAUNCH ACTIVITIES
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TRAINING STRATEGY
Team | Sales | Order Mgmt/COE | CARE Tier I | Product Mgmt | CBSS Ops Managers | Field Services | Customer Ed Specialist |
Sales Job Aid (CB Force Playbook/ Job Aid Update) | X | X | | X | X | | X |
ICOMS Guide for OM/PM (M&P) | | X | X | | | | |
CBSS Over Fiber eWan Configuration (Job Aid) | | | | | | X | |
X | | | | | | | |
X | | | | | | |
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DEPLOYMENT SCHEDULE
April
May
June
July
August
September
October
November
December
PIM Engagement
Q2
Q3
Q4
Trial Start
Market GA
June 29th
Engagement
Trial Markets
Training
Market Kickoff - Training
Sept 12
Sept 30th
General Availability
July 15th
Market Training
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QUESTIONS?
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APPENDIX
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LAUNCH PROCESSES – PARTNER ORGANIZATIONS (1 OF 2)
Accessibility Team | Cox Accessibility Guide for Web Presence and Software -Applies to designers, developers, and purchasers of Web/software experiences for Cox customers and employees -Aligns with Cox Core Values -Good for the business -Helps address regulatory requirements |
Accounts Payable | Monique Josey (CAI) new Enterprise AP leader for all divisions. This team works with vendors to get them set up in our invoice processing systems, ensures proper invoice routing, payment, reconciliation (to some extent), etc. Evaluates vendors need for non-standard or new invoicing needs. |
CB Force and OPTIX Intake | The CB Force Intake Request Form will allow Cox Business leaders (manager level and above) to submit requests for CB Force changes via an easy to use CoxOne site. |
Compensation | This is related to how Sales is compensated |
Cox Business Care | The organization responsible for the Tier1 technical support and billing support of Cox Business customers. |
Cox Business Care - DIgital Assist (Oliver chatbot) | |
Cox Business Digital Work Intake | Complete the Aha Intake form to kick off the project scoping from Digital MyAccount team and Technology |
CSBI | Any reporting requirements used by product - sales, churn, connects, revenue, truck rolls, calls, dispositions, tickets, etc. |
Customer Education (Quick Reference Guides, Manuals, customer facing documentation) | Customer education in the form of Quick Reference Guides, Manuals, customer facing documentation� |
Customer Education (Videos, web based training, face-to-face training) | Customer education delivered via Videos, web based training, face-to-face training� |
FE&O | Field Engineering and Operations - representing the field teams that perform engineering and operational functions for Cox Business customers and products� |
Field Service (point assignments and Q-Codes | |
Finance Business Case | The business case is updated regularlary during the development process based on new information, assumptions, forecast and pricing. |
Finance’s IRR Model | Two type of IRR models, one is related to the viability of a project for a new product in the form of the business case. The business case is updated regularlary during the development process based on new information, assumptions, forecast and pricing. The second type of IRR model is updated less often but it is a calculation used by the local markets for each opportunity to determine the viability of a order for an individual customer. |
ICOMS Intake Process (Formerly known as RMS Process) | The ICOMS intake process is a request process primarily for ICOMS code adds, changes, deletes, etc. the output of an RMS request involves input from multiple teams but that output is inherent to the process of the request. |
Indirect Sales | Indirect Sales is another sales channel involving the |
Launch Materials (posters, signage) MARCOM | The marketing communications team is engaged for internal or customer facing assest or updates to assests, for example - battle cards, flyers, posters, job aids, power points, and product briefs. The outputs are generally made available on the Sales Resource Center site. |
Learning and Workforce Capability (Training) | This team develops and delivers training to all types of functional teams, they are most likely involved in every project, the audience they create training for includes - care, field service, sales, sales engineers, order management, etc.� |
Legal | Legal review and input as it relates to product evaluations, T&C’s, marketing review, licensing, research, regulatory, customer agreements for new and existing products |
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LAUNCH PROCESSES – PARTNER ORGANIZATIONS (2 OF 2)
Marketing Communications MARCOM | The marketing communications team is engaged for internal or customer facing assest or updates to assests, for example - battle cards, flyers, posters, job aids, power points, and product briefs. The outputs are generally made available on the Sales Resource Center site.� |
Outside Plant Construction | Engagement as it relates to processes and functions in the area of outside plant construction and engineering |
Pricing | Pricing for products and services� |
Product Hierarchy and P&L | Product Hierarchy and P&L to ensure accurate category revenue reporting & cost assignment |
Product Implementation Managers - PIMs | The PIMs will focus on a specific market/region's deployments, as they need to keep a strong relationship with the stakeholders in the local market/region. They are responsible for supporting the launch of new products and product enhancements for Cox Business in their region.They conduct regional kick-offs for new initiatives and exercise project management best practices. The PIMs manage project plans and hold boundary partners accountable to commitments. � |
Product Insights | Product reporting to support the Monthly Ops Review and other Product reporting |
Product Launch Fulfillment team | The Product Launch Fulfillment (PLF) Team was formed to help define business requirements, workflow, process guidelines, and provide critical input on development of M&Ps to help drive standardization in product launches across markets. This team performs the role of Order Management/Fulfilment through all launch activities and provides feedback to both ATL and Local market counterparts. |
Public Affairs - External | This process area is related product media coverage and positive company sentiment |
Public Affairs - Internal | This process area is used for internal communications about product launches, mass communications Cox Business and/or company wide about Product or CBintitiatives. |
Regulatory | Regulatory to ensure compliance to laws & regulations and determine needed revenue attributions across Cox entities |
Regulatory/Licensing (CBSS) | Legal review and input as it relates to product evaluations, T&C’s, marketing review, licensing, research, regulatory, customer agreements for new and existing productsthat have govenment and regulatory constraints |
Sales | Related to Inside Sales teams |
Sales Engineer | Anything related to the function and role of a sales engineer in the local market |
SERV Tool | The SERV tool used to determine what the serviceablity status is at a prospective customer's location. |
Service Assurance (NOC) | The Service Assurance team ensures the products and services we deliver meet business expectations and provide an optimal customer experience by reviewing and approving quality standards, monitoring requirements, and support guidelines. |
Serviceability | House Record Data Points and Configuration including Transport Method Coding, Flagging, and Status Enablement |
SOAKR / IP Management | SOAKR is an updated version of the legacy Cox application Source Of All Knowledge (SOAK). From a business perspective, SOAKR is used to manage the allocation of individual IP static addresses and CIDR blocks to Cox business customer accounts. These static IP addresses are allocated through SOAKR by Cox CSRs during a customer care workflow initiated by the creation or update of customer accounts in ICOMS. SOAKR accesses IP address block ranges that are designated for SOAKR use by the Corporate IP Management team using IP Control. IP Control is a 3rd party application used by the Corporate IP Management team to manage all IP space for Cox. In the spring of 2020, SOAK was replaced by SOAKR. SOAKR leverages a newer more intuitive web interface and a new database architecture. Through the use of a RESTful API middle tier, SOAKR now works more closely with IP Control. |
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