CHILD SUPPORT ENFORCEMENT

CARES WORKER WEB TO KIDS

PRESENTERS:

KELLY MADAY – ASHLAND COUNTY

TORI BABCOCK – ADAMS COUNTY

DAVE WHITE – BCS

OBJECTIVES:

System built cases that come on nightly processing

• Understand how referrals from CWW come to kids. (some crazy cases)
• Why did CWW send that to me? (worklists)
• What information can I find in CWW and where do I look for it?

Learn how to understand and process this information!!

MOST COMMON WORKLISTS

• INI1 – new case referral
• INI2 – updated assistance level
• CPAD – updated address for primary person
• DGUP – updated participant information
• PADR – update of absent parent’s address
• TRAN – when a iv-a case was transferred to another county
• GCCL – good cause claim filed
• GCGR – good cause granted
• GCDN – good cause denied
• GCPG – good cause pending
• GCWD – good cause withdrawn

INI1 – NEW CASE REFERRALS�

• Cases on CWW go through end of the month processing or updates based on changes that would be made throughout the month.
• Referrals may come while the case is pending for approval of benefits.
• Generally if a parent is still on their parent’s case, watch for cases with incorrect participants.

INI1 WORKLIST

• Start your day with the INI1 worklist.
• My biggest worklist is at the beginning of the month.
• Work the cases in whatever order works best for you.
• Older numbers, may just be a case reopening, review for next steps – remain open or reclose.

Stalk the children on cases to see if active elsewhere

Where Stalking is a good thing…..

Cases don’t always build right! Look for clues on how to fix the case or where to send the case to! CARES worker web can give you clues also.

FIND THE COURT CASE FOR THE CHILD

Case #5 IVD #: 0007071599

CASE TYPE FPSC

LAST NAME FIRST NAME MI PIN RELN ROLE ST SX DOB

WI FOSTER CARE 0000000030 OTHR CP A

TWIST THYME M 0004797517 CHLD CHLD A F 01/30/2007

TWIST OLIVER 0007071598 POTF NCP A M

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Case #6 IVD #: 0007071597

CASE TYPE FPSC

LAST NAME FIRST NAME MI PIN RELN ROLE ST SX DOB

WI FOSTER CARE 0000000030 OTHR CP A

TWIST THYME M 0004797517 CHLD CHLD A F 01/30/2007

TWIST MERRY 0004797516 MOTH NCP A F 10/02/1976

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Case #7 IVD #: 0004797518

CASE TYPE MAOF

LAST NAME FIRST NAME MI PIN RELN ROLE ST SX DOB

TWIST OLIVER L 0000421121 FATH NCP A F 02/21/1978

TWIST TIMBER R 0004797515 CHLD CHLD A M 03/20/2005

TWIST THYME M 0004797517 CHLD CHLD A F 01/30/2007

TWIST MERRY 0004797516 MOTH CP A F 10/02/1976

COURT CASE: 0112FA000099

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What errors do you spot on the FosterCare cases:

1. For child Thyme, case built with Oliver as POTF and a new pin, but per the original case he is FATH to both children with correct pin.

2. In additions, our county policy is to have both parents listed on these type of cases, I would add the other parent with a role as OTHR

COMMON ERRORS

Case #1

IVD #: 0006001044

CASE TYPE MAOF

LAST NAME FIRST NAME MI PIN RELN ROLE ST SX DOB

VIAU TERRY L 0000421121 MOTH CP A F 02/21/1978

OWENSBY GORDAN R 0000766843 FATH NCP A M 03/20/1984

KOMATZ AUTUMN M 0004797517 CHLD CHLD A F 01/30/2007

COURT CASE: 0112PA000012

Case #2

IVD #: 7001044

CASE TYPE MAOF

LAST NAME FIRST NAME MI PIN RELN ROLE ST SX DOB

VIAU TERRY L 0000421121 MOTH CP A F 02/21/1978

KOMATZ AUTUMN M 0004797517 CHLD CHLD A F 01/30/2007

OWENSBY GORDAN 0007001043 POTF NCP A M

1. Most common error is CWW building new cases with adjudicated father as a POTF still, this goes back to IM worker not updating the APGI screen to read paternity established.

Create a relationship with your IM workers. Email is the preferred method in our county. Send them what needs to be updated.

YOU JUST KNOW…………

Case #3

IVD #: 0006991299

CASE TYPE MAOF

LAST NAME FIRST NAME MI PIN RELN ROLE ST SX DOB

LARSON HEATHER O 0005847220 MOTH CP A F 08/12/1993

GHURBER RAYMOND 0006991297 POTF NCP A M

UNBORN CHILD 0006991298 CHLD CHLD A U

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• Misspelled Names – Nicknames – Shortened Names – POTF vs. FATH – Birthdates *
• In this example, a common last name in our county is Thurber, a little search on Facebook confirmed that Heather was in a relationship with Raymond Thurber.

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IS THERE REALLY AN UNKNOWN FATHER

Case #15

IVD #: 0007073996

CASE TYPE MAOF

LAST NAME FIRST NAME MI PIN RELN ROLE ST SX DOB

COLLINS TRINITY L 0003394225 MOTH CP A F 05/14/1992

UNKNOWN FATHER 0007073994 POTF NCP A M

UNBORN CHILD 0007073995 CHLD CHLD A U

Check the current participants on the case, parties may be living together

• CWW workers do not put them as the POTF unless they are specifically told this.
• This is the case even if they have other children together on the case

Adams County will also regularly check on Facebook for who the mother may be in a relationship with.

WHY DID A CASE NOT BUILD?

Some assistance types will not build a case for an automatic referral

• Foodshare only cases – not eligible
• Participants may believe it should’ve built
• FPW – family planning cases – not eligible
• If participant does not update case when they are pregnant, case will not build
• Certain levels of medical assistance

Other reasons for a non-referral

• Participants report absent parent in household and worker sets referral to “n” even when paternity has not been established
• Absent parent screen not updated when a parent leaves the household

Not all public assistance is eligible!!

A FEW CLICKS OF THE MOUSE……

IVD #: 0007074956

CASE TYPE MAOF

LAST NAME FIRST NAME MI PIN RELN ROLE ST SX DOB

BUCK CORTNEY L 0000421121 MOTH CP A F 02/21/1984

BUCK MATTHEW R 0000421122 CHLD CHLD A M 03/20/2000

FROST LANE M 0007074955 FATH FATH A M 04/07/1980

COURT CASE FOR CHILD: 0100PA000006 in which paternity was established with father KEIFER CROSS.

And you find that……….

CORTNEY BUCK married LANE FROST and he adopted the child MATTHEW BUCK – Both CORTNEY AND MATTHEW’S last names are now FROST.

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CORTNEY FROST and LANE FROST have now separated, and a case has been referred.

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Make the necessary corrections to the names before you confirm this case.

WHY A NEW CASE?

Case #8

IVD #: 0007065864

CASE TYPE MAOF

LAST NAME FIRST NAME MI PIN RELN ROLE ST SX DOB

LARSON CARRIE L 0000421121 MOTH CP A F 02/21/1978

FERGUSON MASSEY W 0000421122 FATH NCP A M 03/20/1974

FERGUSON HARRIS R 0000421123 CHLD CHLD A M 11/22/1997

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Case #9

IVD #: 0000421125

CASE TYPE MAOF

LAST NAME FIRST NAME MI PIN RELN ROLE ST SX DOB

LARSON CARRIE L 0000421121 MOTH CP A F 02/21/1978

FERGUSON MASSEY W 0000421122 FATH NCP A M 03/20/1974

FERGUSON HARRIS R 0000421123 CHLD CHLD I M 11/22/1997

FERGUSON HEIDI B 0000421124 CHLD CHLD A F 07/15/1999

COURT CASE: 2110FA000112

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* New case built for child and parents as child was inactivated on the original case, my guess would be that this child had been on public assistance with the father at one time. Adams County only inactivates when a child emancipates.

IS SHE PREGNANT AGAIN!!!

Case #13

IVD #: 0007074581

CASE TYPE MAOF

LAST NAME FIRST NAME MI PIN RELN ROLE ST SX DOB

DEANE ALLISON L 0003394225 MOTH CP A F 02/14/1989

REDFORD ROLAND M 0007074579 CHLD CHLD A M 09/15/2025

REDFORD RODGER R 0007074580 FATH NCP A M 03/20/1984

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Case #14

IVD #: 0007090585

CASE TYPE MAOF

LAST NAME FIRST NAME MI PIN RELN ROLE ST SX DOB

DEANE ALLISON L 0003394225 MOTH CP A F 02/14/1989

REDFORD RODGER R 0007074580 POTF NCP A M 03/20/1984

UNBORN CHILD 0007090584 CHLD CHLD A U

What happens if the CARES case is not updated correctly………This happens when the pregnancy for the unmarried mother is not ended when they add the new child to the APGI screen.

INI2 – ASSESS EXISTING ORDER

When a KIDS case is changed from a non-assistance case type to a non-arrears, assistance case type, and the case has a court order in effect but there is no open/effective child or family current support order and subaccount present, the system will generate the following worklist.

Worker Action:

Asses the current order on the case:

• When case goes from CONT to MAOF – do you have a health insurance order in place?
• When a case goes from MAOF to WWIQ or other form of W2 – check your order

CPAD – UPDATED ADDRESS FOR PRIMARY PERSON

• This will come as an “OTHR” or a “RES” address on 04, 04.
• Worker needs to review and see if the update is correct as a new “MAIL” or “RES” address and update.
• Worker needs to work these to ensure the correct address is on file for the CP

Worker Action:

To view what has been sent, go to – 04, 13

• Quick acceptance by entering “Y” in the process of this response

DGUP – Updates sent with Name, DOB, SSN, etc.

This example is providing a middle initial for a name.

• Many times the name that CWW sends over is not correct so I do not auto accept a name, in addition we prefer to have the full middle name as part of the primary.
• A SSN update I auto accept, generally these come for the child.

Worker Action:

Review CARES case to see updated address and new county.

• Make sure and update the MAIL address for the CP to match the new address.

TRAN – IVA Case transferred, recommend IVD transfer

Follow your counties steps to transfer the case to the new county.

• I put a note on the TRAN case event that states why case is being transferred.
• If you have any relevant documents in file that should be mailed to new county, create the document prior to transferring the case.

Worker Action:

All of these worklists are related to good cause and the process in CWW.

• Review the APGI (Absent Parent Screens) in CWW to determine status.
• Also keep in mind that the child support worker can make an independent determination for good cause.

GCCL, GCGR, GCDN, GCPG, GCWD Worklists

• GCCL – Good Cause Claimed
• GCGR – Good Cause Granted
• GCDN – Good Cause Denied
• GCPG – Good Cause Pending
• GCWD – Good Cause Withdrawn

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Follow your counties process for a case that is granted good cause.

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Worker Action:

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Review CARES absent parent screen to review the updated address.

• The address will be on 04,04 and listed as “OTHR”.
• Do your own research to determine if the address is valid, for example:
• Check Fast People Search
• Check CLEAR
• Call NCP and ask about address change
• Send a postal verification

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PADR – Update of NCP’s address

What information can I find in CWW?

• SSN, DOB, address, phone number
• Who is living in the home and all of their information (SSN, DOB, etc.)
• Income information (SSI, SSDI, self-employment, employment, CSUP, W2)
• Tribal affiliation
• Pregnancy information, absent parent information, demographic information

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WHERE DO I START?

WE START BY SEARCHING!

Search by name or SSN & use “go” or hit enter.�You can also search by using the CARES case number or CARES PIN

**Next will be the “individual summary” where you can find SSN, CWW pin, DOB, etc. ��**Scroll down and you will click on the circle by the case you are looking for .

WHERE DO I FIND INFORMATION ON THE PREGNANCY?

1. Who is the POTF?�2. Have they been referred to IVD?�3. Have they claimed good cause?�4. Are they cooperating with IVD?�

All of this is found on the

“ABSENT PARENT” page.

Absent parent page continued…

Once the baby is born, the “legal parentage status” will update, it will no longer say “M.” It will update to the child’s name and Y or N for “is paternity established.”

Demographics (current and permanent)

If someone is “out of the home”, where are they?

WHAT BENEFITS ARE BEING RECEIVED?

MAGP – Medical Assistance Group Pregnant

MAGC – Medical for a child

MAGB – Medical for a baby (less than one year old)

MAGA – Medical for an adult

CTS – Caretaker Supplement (all adults in the house must be on SSI)

FS – Foodshare

WW – W2

CC – Child Care Assistance

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Switch to different assistance groups by either choosing one from the dropdown menu or clicking the AG with the arrow.

Click on the magnifying glass to open up the eligibility history.

Electronic Case File (ECF)

Enter the CARES case number

Leave these the way they are.

Choose the document you are searching for and then it will open and you can print!!

You can also search by individual using their CARES PIN number or SSN.

No Referral? Check on these two things:

• Are they receiving MAGE?
• Query
• Confirmed Assistance Group

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• Did the pregnancy get end dated?
• Individual Non Financial
• Pregnancy – check to make sure the pregnancy was end dated. Sometimes one does not get ended and the mom is pregnant again a year later.

Observations….

Questions…………