1 of 14

Last Mile Automation in Financial Services�- Danny Nunes, Indranil Dutta

June 18th, 2024

1

2 of 14

Automation in Financial Services

  • Strategic Retreats in Functional areas

​

    • Major themes
      • Inefficient mechanisms of data capture and compilation
      • Low transparency – information locked in emails
      • Use of Excel limits advanced analytics
      • Highly manual processes with possibilities of error

​

​

CANHEIT 2024

2

June 18, 2024

3 of 14

CANHEIT 2024

3

June 18, 2024

Desired Outcomes

Click to edit Master title style

4 of 14

Roadmap

CANHEIT 2024

4

June 18, 2024

5 of 14

Automation in Financial Services

​

  • Solution Categories

​

      • Application based data capture with notifications (started)
      • Information retrieval using filters and dashboards
      • Electronic approval workflows that are transparent
      • Event driven automation flows and use of intelligent agents

​

​

CANHEIT 2024

5

June 18, 2024

6 of 14

What is LMA (Last Mile Automation)?

​

    • Automation needs that aren’t covered by enterprise/platform solutions
    • Processes/tasks that are manual and repetitive (time consuming & error prone)
    • Utilize low code environments
    • Implemented by distributed IT in function focused areas

​

CANHEIT 2024

6

June 18, 2024

7 of 14

Why low-code?

CANHEIT 2024

7

June 18, 2024

https://teleporthq.io/blog/benefits-of-low-code-development

8 of 14

Gartner says -

CANHEIT 2024

8

June 18, 2024

https://www.datanami.com/wp-content/uploads/2022/08/Gartner-Cloud-Hype-Cycle-2022.png

https://www.zoho.com/creator/analyst/gartner-magic-quadrant-for-low-code-application-platforms-2023-report.html

9 of 14

The Microsoft Power Platform

  • Power Apps
    • Application Creation
  • Power Automate
    • Automated data flows
  • Power BI
    • Business Intelligence/Analytics
  • Power Pages
    • Customizable Webpages
  • Power Virtual Agents
    • Chatbots - Being folded into “Copilot”

​

​

​

CANHEIT 2024

9

June 18, 2024

10 of 14

Strategy

​

  • Partnership

​

  • Business Unit / Functional Unit
    • Deploy “Citizen Developers”
    • Focus on process automation

​

  • Central IT
    • Platform and components
    • Data connections
    • Systems Integration
    • Security and privacy guardrails

​

​

CANHEIT 2024

10

June 18, 2024

11 of 14

Implementation Path

CANHEIT 2024

11

June 18, 2024

https://devops.com/citizen-development-program-enabling-citizen-developers/

12 of 14

Citizen Developer / Business Technologist

CANHEIT 2024

12

June 18, 2024

Diagram from ServiceNow: Org structure of low-code development

13 of 14

Example: PCI Suite of applications�PCI Suite landing page

  • Compliance with Payment Card Industry Security Standards Council guidelines.
    • Monthly inspection of devices that process card transactions
      • 80 debit/credit devices on campus
    • Annual training required for cashiers
      • 350+ staff on campus

​

  • Suite of apps created using MS Power Apps
    • Inspection.
    • Training
    • User Maintenance
      • User hierarchy – PCI Liaison, Contact, Cashiers

​

  • Benefit Realization
    • Cost avoidance of $260K+ over 5 years​
    • Ensuring compliance and risk reduction
    • Electronic records are available for audits
    • Automatic notifications 
    • Automatic escalation in situations of non-compliance

​

​

CANHEIT 2024

13

June 18, 2024

14 of 14

CANHEIT 2024

14

June 18, 2024