24-25 October, 2019
Hey, where is my country?
Renato Losio, Funambol
24-25 October, 2019
“Hong Kong people won’t use it.
It is pretty offensive here.”
a user in Hong Kong
The Hong Kong Special Administrative Region of the People’s Republic of China
“Most of our users feel that Hong Kong is China.”
#nocountry
so what?
Puglia
“Chinese regulators have publicly reprimanded a string of foreign corporations, including Qantas, Zara and Marriott, for labelling Tibet and Taiwan as independent countries, in online drop-down menus.”
who holds the responsibility?
the developer?
quick fix?
#reversegeocoding
Cape Aya, Black Sea
GeoNames and Crimea
703862 Crimean Peninsula Crimean Peninsula Crimea,Crimean Peninsula,Krim,Krimean Peninsula,Krimhalvoya,Krimhalvøya,Krym,Kryms'kyy Pivostriv,Krymskij poluostrov,Krymskiy Poluostrov,Kryms’kyy Pivostriv,Крымский полуостров 45 34 T PEN UA UA
Where and when?
disputed territory & partially recognized states
Sign-up
Address & phone number
Maps
Geolocation
Image recognition services
Voice interaction
#label
Drop-down list
Just a label?
“Your country or territory of residence”
Location or country?
ISO 3166-1
Missing entries
Localization
#maps
32+
Google Maps has no boundaries
Russia
China
Ukraine
India
Albania
Serbia
Bhutan
South Sudan
Israel
Cyprus
#autosuggestion
Jerusalem
Arabic
Hebrew
West Bank
East Jerusalem
Palestinian territories
Palestine
English
Judea and Samaria
Israel
HERE
Microsoft Bing
Apple
maps & autosuggestion
| Microsoft | Apple | ||
Milan | Milan, Italy | Milan, Italy | Milan, Italy | Milan, Italy |
Yalta | Yalta, Ukraine | -- | Yalta | -- |
Skopje | Skopje, North Macedonia | Skopje, North Macedonia | Skopje | Skopje, North Macedonia |
East Jerusalem | East Jerusalem,�West Bank | Jerusalem, Israel | East Jerusalem | -- |
#imagecontentanalysis
“I was in touch with the Rekognition engineering team as well as the Rekognition product team (...) they acknowledged that Rekognition is currently not trained to identify the flags”
#voice
Alexa, what is the capital of Israel?
The capital of Israel is Jerusalem
Israel has designated Jerusalem as its capital but this has not been formally recognized by the international community
Alexa, what is the capital of Palestine?
Palestine has designated East Jerusalem as its capital but this has not been formally recognized by the international community
Alexa, where is Crimea?
Crimea is a major land mass on the northern coast of the Black Sea. In 2014, following a referendum on reunification with Russia, the Russian Federation officially annexed the peninsula. Ukraine does not recognise the annexation and, backed by most of the international community, continues to assert its right over the peninsula.
Alexa, is Italy a country?
Yes. Italy is a European
country (...)
Alexa, is Kosovo a country?
According to Wikipedia, Kosovo is a landlocked territory in the central Balkan Peninsula.
Alexa
Slots (AMAZON.Country)
Alexa ask Big World the population of Palestine.
The population of West Bank and Gaza today is...
error scenario
Sorry, Milan is not a country
Solutions?
How to minimize the impact
Internationalization and localization
Hide / remove information
Forgiving labels
Double entries
Standards
Do as the big players do
Tools and references
How to test your application
GeoNames.org
VPN
Photo Exif Editor
Google stats
Test cases and comparison
why?
training of software devs
avoid complaints
caring about all users
awareness
think about the implications of what you are building
saorico.com
All the pictures are from the author or Unsplash.