1 of 38

�What’s New in RingEX

February 2025

Sara Hoyt

Customer Success Programs & Enablement Manager

CONFIDENTIAL

2 of 38

Learn about & select new services

Set-up new services and personalize for your needs

Sales

Onboarding

We are here to help you

Technical Support

24/7 assistance if services are not working as expected

1 (888) 898-4591

Main Menu, Option 1

1 (866) 309-2827

M-F (6am-6pm PST)

1 (888) 898-4591, Option 3

https://support.ringcentral.com

Changes to your account, users, services, contracts and renewals

1 (888) 898-4591, Option 2

customerexperience@ringcentral.com

Training

Success Center

Free training to help you maximize the value of your services

https://university.ringcentral.com

Customer Community

http://community.ringcentral.com

TCR/SMS Registration Support

1 (888) 898-4591 Option 1

3 of 38

Recent announcements from RingCentral

Check out our newsroom for more press releases at ringcentral.com/newsroom

RingCentral Transforms Customer Communications with New AI Receptionist

Turn missed calls into new customers with AI phone agents built right into RingCentral's secure and reliable business phone system with RingCentral AI Receptionist, an AI phone agent that uses generative AI to automatically answer customer questions and transfer callers to the right place, much like traditional full-time receptionists do. Unlike contact center intelligent virtual agents (IVAs), which are complex and costly to deploy, RingCentral AIR™ is embedded into the RingCentral phone system and enables any business to easily deploy this AI call automation solution to transform their business.

RingCentral recognized in G2's 2025 Best Software Awards for excellence in global technology and collaboration solutions

We’re thrilled to announce that RingCentral has been named in G2’s 2025 Best Software Awards, securing positions in both the Top 100 Global Companies and Top 50 Collaboration & Productivity Products categories. This recognition is a testament to our commitment to innovation and our relentless focus on providing best-in-class AI-powered communications solutions to businesses worldwide.

To learn more, view G2’s 2025 Best Software Awards and read more about G2’s methodology.

RingCentral a Best Overall Finalist for Best of Enterprise Connect 2025

🔥 Exciting news alert! 🔥 RingCentral has been named a finalist for the Best of Enterprise Connect 2025 in the highly coveted "Best Overall" category! 🏆

This award celebrates excellence and innovation in enterprise communications and collaboration.

Congratulations to our teams for all their hard work, and we will see you all in Orlando, Florida, in March!

3

4 of 38

This could

be you– using Workflow Builder like a champ!

Join in to learn how to:

Set up SMS auto-replies
Manage OOO notifications
Integrate with other tools
And more!

You’re Invited! ✉️

Upcoming Community Webinar:

Unlocking the Power of Workflow Builder ⚡️

with Byrne Reese, product manager

March 6, 2025

11 AM PT | 2 PM ET

Register now !

5 of 38

*NEW AI RealTalk*

The New Voice of Business:

AI-Powered Communications and the Future of AI Agents

March 26 1:00 pm EST | 10:00 am PST

Register today!

6 of 38

Trusted Communications for Everyone

Unify functions Unify experiences Unify intelligence Unify systems

Mobile Workers

Customer Service Teams

Sales Teams

Knowledge Workers

Frontline Workers

Customers

Marketers

Call Center Agents

Sales Leaders

Marketing Teams

RingSense AI

7 of 38

evolves with you

A platform that

Carrier Grade Reliability & Trust

Global Coverage

Mobile First & Hybrid

Open & Composable Platform

Actionable Analytics

Frontline Worker

Value & Innovation Disruption

Recent RingCentral Innovations

All-in-one App: �Phone, Video, �Messaging, SMS, Fax

Deep Affects Acquisition

Cloud PBX

UC & �Integrated CC

RingSense AI� & AI APIs

RingCX

RingCentral Events

AI Meets Trusted Communications �for Everyone

7

8 of 38

8

Intelligence & �Productivity Output

Automation

Assistance

Insights

Across Marketing, Sales, Support & Employee Collaboration

Conversations �& Data Inputs

Voice

Video

Messaging

Digital & Social

Support Interactions

Knowledge Base

RingSense AI

8

9 of 38

RingEX

10 of 38

RingCentral AI Receptionist

The first LLM-powered phone AI agent built directly into business communications.

10

11 of 38

RingCentral AI Receptionist

Designed to handle incoming calls in a conversational way and route calls intelligently, RingCentral AI Receptionist can be set up in minutes across any business line - front desk, sales, support, field offices - with no technical expertise.

Scale without extra staff

Effortless, out-of-the box setup

Human-like interactions

Available in Controlled Availability

Natively integrated with RingCentral

11

12 of 38

Message Replies

February 2025

One of the most-voted features in the customer community, this update enables RingCentral app messaging users to reply to another user's message, creating threaded conversations.

Conversation threads allow messaging users to collaborate on specific topics, organizing all message replies in a single threaded view to maintain context.

Message replies and conversation threads are new features; users can still quote and forward messages.

12

Confidential

13 of 38

Message Replies

User Experience

Reply to message to create conversation thread

View all replies in a thread

Reply, forward, or quote messages

13

Confidential

14 of 38

SMS Auto-Reply

Open Beta February 27

Fulfilling one of our most-often requested features, users can now set up automatic responses to incoming text messages, ensuring that contacts receive an immediate reply even when you’re busy.

This helps to eliminate delayed communication when you are unavailable to respond to incoming messages in real time.

Users can set up automatic responses in the new Auto-replies section of Text settings. From there users can set up:

Out-of-office SMS auto-replies
After-hours auto-replies
Missed call auto-replies
Use AI assistant to write SMS messages

14

Confidential

15 of 38

311 Support

February 2025

311 is now supported as a special service number.

When 311 is dialed, the system will automatically dial the appropriate number based on the originating county or city.

15

Confidential

16 of 38

Voicemail Handling Enhancements

February 2025

Users now have more options when sending, replying to, and forwarding voicemail messages.

Through the voicemail menu, this enhancement allows users to:

Record and send a voicemail to one or multiple recipients within their organization
Forward voicemail messages with, or without, an introduction to provide additional context.
Reply directly to the sender of a voicemail

Sending, forwarding, or replying to voicemails within the organization will not ring the recipient’s extension.

See the following slide for more detail on the user experience for this functionality.

16

Confidential

17 of 38

Voicemail Handling Enhancements

User Experience

Menu Option: After listening to a voicemail, press 6 to reply directly.

Sender Handling: The person who left the voicemail is automatically set as the recipient - no need to manually search for the recipient.

Recipient Handling: After the reply is recorded, it is delivered without ringing the recipient's extension.

Voicemail Replies

Menu Option: After listening to a voicemail, press 5 to forward it.

Sender Handling: Record an introduction to a forwarded voicemail to add context. Search for and select one or multiple recipients.

Recipient Handling: After the introduction is recorded, the forwarded message is delivered without ringing recipients' extensions. Recipients can hear who else received the message with the same forward.

Forward with Introduction

Menu Option: After listening to a voicemail, press 5 to forward it.

Sender Handling: Search for and select one or multiple recipients.

Recipient Handling: The forwarded message is delivered without ringing recipients' extensions. Recipients can hear who else received the message with the same forward.

Forward without Introduction

17

Confidential

18 of 38

Admin

19 of 38

Call Queue SMS Recipient

February 2025

In response to numerous community suggestions, users can now be assigned to receive and respond to SMS messages sent to a call queue.

Assign an SMS Recipient: Choose the user responsible for managing SMS messages for each call queue number.
Access & Respond Easily: The recipient logs into the RingCentral App on desktop or mobile, views messages under ‘Text,’ and can reply directly from the call queue number.
Consistent Branding: Messages appear with call queue information, ensuring brand consistency in all customer communications.

This feature streamlines SMS management, ensures faster response times, and maintains a unified brand presence.

19

Confidential

20 of 38

Admin Control for User DND Setting

February 2025

In response to notable activity on this suggestion in our RingCentral Ideas portal, admins can now enable or disable user control of the Do-Not-Disturb (DND) feature.

DND control can be enabled at the company level, and an admin can still disable users’ control of DND, either individually or in bulk via User Settings template to provision DND control for multiple users.

Once DND Control has been disabled, users will no longer be able to change their DND status from:

RC App (desktop/mobile, 25.1.20 or higher)
My Extension portal
Voicemail (IVR) menu

20

Confidential

21 of 38

Sort Improvement for Call Queue Lists

February 2025

When viewing and managing lists of call queues, Admins will now see the list sorted alphabetically instead of in the order they were created.

This update improves visibility and ease of use for admin users that manage call queues.

21

Confidential

22 of 38

Site Numbers in Caller ID list

Cross-Site Access Management

February 2025

Admins using multi-site settings can now configure Cross-Site visibility rules and apply them to which site numbers will be visible in the Caller ID list.

When Cross-Site Access restrictions are configured, users can use numbers from other sites as outbound Caller IDs.

This expands the ability to set outbound Caller IDs as numbers from only one site, or the site the user is assigned to, to the numbers from any site.

22

Confidential

23 of 38

RingSense

24 of 38

Admin Onboarding Checklist

February 2025

For new, or not-yet-onboarded, RingSense admins, a new guide and checklist will be available upon login.

Admins users can use this to help streamline the configuration process to quickly and easily:

Onboard users
Create team hierarchies
Select industry and call types
Create trackers and scorecards

24

Confidential

25 of 38

Hardware

26 of 38

Certification of Poly ATA 402

February 2025

The Poly ATA 402 replaces the discontinued Poly OBi302, ensuring seamless, reliable analog telephony with ongoing support and compatibility.

These devices are available in the admin portal and qualify for assisted provisioning.

26

Confidential

27 of 38

New Yealink Headsets Available for Purchase

February 2025

New Yealink headsets are now available to purchase directly from the admin portal:

Yealink WH64 Dual & Mono
Yealink BH70 Dual & Mono
Yealink UH37 Dual & Mono

If you prefer, you can still order these through your account team.

WH64

BH70

UH37

27

Confidential

28 of 38

Enable Pagination Poly VVX by Default

February 2025

The pagination feature for Polycom VVX _50 series can now be enabled, allowing customers to have more available linekey settings from the display and User Presence settings in the admin portal.

The following updates will be made to the number of line keys:

VVX 250: 16 lines
VVX 350: 24 lines
VVX 450: 48 lines

Key assignments for left, right and down key will be changed to accommodate new line keys.

28

Confidential

29 of 38

Corporate Directory Provisioning for Unassigned Devices

February 2025

In order to unify Corporate Directory behaviors across vendor for Unassigned and Not Logged in Hot Desk devices, the following updates have been made:

Corporate Directory will not be provisioned on Unassigned devices.
Corporate Directory will not be provisioned on Hot Desk devices that are not logged in.

29

Confidential

30 of 38

Enable Server-Based Features for Yealink Phones

February 2025

Customers using, or ordering, Yealink T3, T4, and T5 series phones (device list below) can now enjoy server-based features such as syncing Do-Not-Disturb (DND) and syncing contacts.

Impacted devices:

Yealink T33G

Yealink T34W

Yealink T43U

Yealink T46U

Yealink T48U

Yealink T53W

Yealink T54W

Yealink T57W

30

Confidential

31 of 38

Platforms and Integrations

32 of 38

Google Sheets Adapter for App Connect

RingCentral is proud to offer an open beta to provide an App Connect integration with Google Sheets to allow for the logging of calls into Google Sheets.

For customers who don’t use a stand-alone CRM and/or want to log calls into the readily available tool of Google Sheets, this integration can automate that step to improve efficiency and data availability.

Open Beta

February 27

32

Confidential

33 of 38

MS Teams Presence Sync

Improvements

Away and Busy States

Users of the RingCentral for MS Teams integration (Embedded App and Direct Routing) will now have improved settings to customize handling for Away and Busy states presence sync.

Highlights of these improvements include:

Admins can disable the default behavior of mapping the MS Teams Away state to RingCentral Offline state, so that users stay in the previous state (eg: Do Not Disturb).
Customize the call status behavior for In a call, Busy, Offline statuses.
Using the extra DND status mapping, the MS Teams Busy state to be mapped to the RingCentral DND so users are not interrupted during their MS Teams meetings

February 2025

33

Confidential

34 of 38

Workflow Builder

For Microsoft Teams Embedded App

Create your own custom workflows,

no programming required!

For our 100,000+ active users of the RingCentral for Microsoft Teams embedded application, Workflow Builder will now be available through a new Workflow tab.

Workflow Builder will help RingCentral for MS Teams users create auto-replies, system notifications, and even integrate with 3rd-party systems!

Open Beta

February 27

34

Confidential

35 of 38

Email Notification Preferences

For Microsoft Teams Direct Routing

For accounts using RingCentral for Microsoft Teams Direct Routing, admins now have the option to disable email notifications to users when Direct Routing is enabled for them.

February 2025

35

Confidential

36 of 38

Adjust Dialpad Display Based on Screen Size

For MS Teams Embedded App

February 2025

The dialpad display in the RingCentral Microsoft Teams Embedded App will now adjust in size based on the screen size, adapting to the minimum height requirements of the device.

This update resolves an issue where the Dial button (mobile/desktop/web) or AI Notes (desktop/web) were either partially visible or hidden in the default dialpad screen.

iphone 14 & 14 Pro Max

iphone 13 & 14

Google Pixel 6 & 7

36

Confidential

37 of 38

RingEX February 2025 Release Summary

Available Now

Message Replies
SMS Auto-Reply (Open Beta)
311 Support
Voicemail handling enhancements
Call Queue SMS Recipient
Admin control for user DND setting
Sort improvement for call queue lists
Site numbers in caller ID list
RingSense Admin Onboarding Checklist
Hardware updates
Google Sheets Adapter for App Connect (Open Beta)
MS Teams Presence Sync Improvements
Workflow Builder for Microsoft Teams Embedded App (Open Beta)
Email Notification Preferences For Microsoft Teams Direct Routing
Adjust Dialpad Display Based on Screen Size For MS Teams Embedded App

Closed Beta or Controlled Availability

RingCentral AI Receptionist

Accepting new participants - click the link or contact your RingCentral account team for early access!

37

38 of 38

Thank you

RingEX February 2025 Release Overview

38

Confidential