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Bahmni

Improve the user experience of the patient portal app built for ‘Bahmni HIS’

C4GT ‘24

Rishiraj Shrivastava

Mentor: Arjun Yadav

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Bahmni: Hospital System for Low-Resource Settings

Bahmni is an easy-to-use EMR & hospital system. It combines and enhances existing open source products into a single solution.

Bahmni

designed by

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What is the Patient Portal about?

Patient Portal is a patient-facing app that provides :

Access to their medical records

Prescriptions

Diagnostic reports

Appointment details

Patient documents, e.g., discharge summaries, medical certificates

Ability to create, edit, or update appointments— either with a doctor or for a service
Ability to share medical documents with doctors
Ability to download and print PDF versions of their prescriptions/documents.

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Who?

Primary Focus: Patients

Patients are the primary users of the patient portal, needing access to medical records, prescriptions, diagnostic reports, appointment details, and other documents.

Involved Parties

Doctors and hospital staff

Special Consideration

Geriatric patients: Appointment booking is particularly challenging, especially for remote booking.

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Why?

Why is there a need for the patient portal to be redesigned and enhanced?

Reduce time to book an appointment.
Enhance User Interface
Easy document retrieval
Security and Trust

Appointment Management

Make an appointment with the least number of or no phone calls.

Prescription Access

E-prescription: Provide a link or PDF.

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Research methodology breakdown

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What I wanted to know?

Current Appointment Booking Methods

What is the current way they are booking an appointment on any particular platform, or some other method?

Key Factors for Choosing a Hospital/Doctor

What is the first thing you look at while going to a hospital or booking an appointment?

Is that a doctor/location/money/connections?

Record Management

How do patients currently manage and access their health records?

Appointment Booking Journey

What are the steps involved in booking an appointment with a doctor/hospital?

Remembering upcoming appointments:

How do patients keep track of upcoming appointments?

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How are we solving it?

Patients struggle with managing and sharing medical records, relying on multiple channels like WhatsApp and email, which is inefficient.

Access and manage all the reports and documents in one place.

Navigating through different platforms to access records

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How are we solving it?

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How are we solving it?

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How are we solving it?

Can't check how many slots are left because the platform often doesn’t confirm appointments, so they have to call the clinic.

Prefer to speak with someone before finalizing the payment.

Even if doctors are located far away, help patients identify and connect with doctors/hospitals.

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How are we solving it?

Help patients find the closest hospitals to their location, which is crucial for those wanting to avoid long travel times.

Can bookmark the doctor to reduce the effort next time.

Preferred doctors search by specialty and location.

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How are we solving it?

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How are we solving it?

Patients struggle with understanding which hospitals accept their insurance and the details of coverage.

Quickly identify and compare different branches of the same hospital within a specific location.

Prefer hospitals that are close by, but cost and travel time are big issues.

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How are we solving it?

Money is a big concern, and not knowing the cost upfront is a problem.

Pick a doctor recommended by people around me.

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How are we solving it?

Using technology like QR codes and reducing waiting times can make hospital visits faster and less stressful.

Progress bar, real- time tracking

Scan their QR code to receive a token and proceed.

real time tracking

I have to call the doctor’s office repeatedly to know when my prescription refill will be ready.

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Prototype

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Lessons Learned from the Journey

The power of empathy in design

Iterative design and feedback

Trust the process.

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THANK YOU

C4GT ‘24