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Conflict Resolution

What is conflict?

What are the causes of conflict?

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What is conflict?

  • opposition
  • a clash of opposing ideas
  • disagreement
  • fight or battle
  • contention, hostility

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What causes conflict?

  • opposing viewpoints or opinions
  • emotions
  • selfishness
  • miscommunication or misunderstandings
  • assumptions

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Perspective Taking

The act of viewing a situation or understanding a concept from someone else’s point of view.

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What do you see in this image?

Is it two faces looking at each other, or is it a vase?

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What do you see in this image?

Is it a man playing a saxophone or a woman’s face?

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What do you see in this image?

Is it an old woman or a young woman?

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What do you see in this image?

Is it a duck or a rabbit?

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We saw different things...

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Who was right and who was wrong?

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What is the CORRECT answer to each of those images?

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Answer:

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There is no right or wrong, only different perspectives.

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How to be an great perspective taker during disagreements:

If you disagree with someone, it is important to consider their perspective:

  1. Look at the person - pay attention to what they are saying
  2. Use a calm, pleasant voice
  3. Use an empathy statement
    1. Show that you are trying to understand how they feel
  4. Tell why you feel differently and give a reason
  5. Listen - show respect for what the other person has to say and consider their opinion
    • Don’t interrupt, stay calm, and don’t argue… just listen

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How does this apply?

Have you ever been in a situation where you saw things from a different perspective from your:

  • Parent?
  • Sibling?
  • Teacher?
  • Friend?

What examples do you have to share?