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Team Members

Business Use Case

Arizona State University (ASU), a public research institute known for its innovation and excellent academics uses Forms and Google Sheets to manage course enrollment, but now wants to begin using Salesforce to manage course enrollment, as there has been an increase in demand for expanded course offerings.

Current challenges & Future Expectations

Currently the email is sent for course confirmation, cancellations, and for creating student profile manually
Data quality issues - which mostly are printing issues or spelling mistakes in the certificates mailed due to human error
Manual work uploading , verifying and assigning courses to the students
Multiple systems involved
Communication between the systems

Offer same efficiency and automation and Reduce manual work for enrollment correspondents even with increase in number of courses
Better and auto communication to the students and better experience with enrollment process
Insights in to Key performance metrics for key stakeholders

Business Process Map - Current

Business Process Map - Future

Object Mapping

Our Solution: ASU Student Enrollment App

VP, Education - can view reports and dashboards, have read access to enrollments and student objects
Enrollment correspondent - Have special permission to upload and delete course Details, instructors and prerequisites in the system
Instructors - can view student details and access to reports and dashboards
Marketing Manager - can create campaigns, can access teams reports and dashboards
Student - End user - can only access student portal

Sprint 1: Deliverables (What we built.)

Email communication to students during each steps - success enrollment, waitlist, 2 weeks reminder
Report and Dashboards for VP
Users & permission sets
Objects with scope to expand with requirements

Known Issues / Plan for Sprint 2

Reports for Marketing with real time campaign metrics/insights
Course details are editable in the student portal screen. Expected is read only but the reason we couldn't do is not able to figure it out on how to make fields readonly
Some validations are not in place on student portal
Complete prerequisite verification flow if student is existing
Perspective students( eg: students who visited portal and not enrolled, who have enquired about a course with ASU) as Opportunities
Send survey and generate certificate to the students who successfully completed the course
Emails to check with registered students if not logged in to portal for more than 2 days
Automate Student enrollment cancellation and Refund process
Create a case and assign to enrollment helpdesk(to contact student) if student encounters any issue during enrollment
Automate Prerequisite Verification process
Ability for student to register from the portal(experience cloud)

Demo

Insights we are looking for / challenges we face

Not having enough practice to think of the org as a whole which would help plan out our solutions so that each components are connected more efficiently

THANK YOU