Health Equity Town Hall�for Al-Nahda Community

Sharing lessons learned during implementation of M-PCOR Toolkit within the Cook County Muslim Community during COVID-19 Pandemic

How can faith-based free clinics help with vaccine hesitancy to improve COVID-19 vaccine rates?

Town Hall Agenda

4 Segments of the Town hall

Virtreach Data Presentation

Mosque Community/

Target Population

Mosque PCOR Toolkit

Panel Discussion

Introduction

Purpose

Evidence

Next Steps

1 hour

1 hour

Town Hall Format

Housekeeping Items

Prayer with Our Intent

رَبَّنَا تَقَبَّلْ مِنَّآ ۖ إِنَّكَ اَنْتَ السَّمِيْعُ الْعَلِيْمُ ۞ وَتُبْ عَلَيْنَآ ۖ إِنَّكَ اَنْتَ التَّوَّابُ الرَّحِيْمُ ۞

(البقرة : 128-127)

O our Lord! Accept (this service) from us. Verily! You are the All-Hearer, the All-Knower and accept our repentance. Truly, You are the One who Accepts repentance, the Most Merciful.

(AL-BAQARAH: 127-128)

As a certified Project Manager, Fatema Mirza has initiated and led several community health projects in past 14 years and provided healthcare and IT consultation to health care entities on electronic medical records, Accountable Care/Managed Care regulations, JCAHO and Medicare accreditations. Her team of ACA Navigators and health coverage counselors has been enrolling the uninsured in Obamacare and providing resources for underserved in since 2013 and continue to serve the states of Illinois, Texas and New York. She helped set up Senior Health Insurance Program sites for faith based and community-based organizations and designed Community health training programs to support the projects in mosque communities. She has been a co-founder of several organizations including Worry Free Health, Max Care Home Health Services, Max Health Network and Worry Free Community (WFC). While serving on the board of Compassionate Care Network, she designed and implemented community health worker training program and incorporated the peer education principles and methods learnt through Dr. Padela’s research. As the executive director of WFC, she strives to bridge the gap between healthcare competency and health disparities through trainings and workshops for all ages. Through her signature Program F.L.O.W. (for the love of wisdom) she is currently rolling out a Learning and Career Resource center program for youth that are focused on Islamic Seminary studies to get them engaged in community health leadership.

Fatema Mirza

ED, Worry Free Community

Host Introduction

1. Do you know what PCOR stands for? (yes/no)
2. Which stakeholder groups do you identify yourself with? (a checklist of 10 options)
3. Do you know what Mosque-PCOR toolkit is for? (yes/no)
4. Do you know where to access the Mosque-PCOR Toolkit? (yes/no)
5. Does your Mosque engage Community Health Workers to support members healthcare? (yes/no)

​

?

Polling

ACA’s mandate on Expediting Health Equity

Birth of Translational Sciences Institute & PCORI (2010)

Project Need: Background

PCORI Mission

PCORI helps people make informed health care decisions, and improve health care delivery and outcomes, by producing and promoting high integrity, evidence-based information that comes from research guided by patients, caregivers and the broader health care community.

PCORI Strategic

Plan

Purpose of the Town hall

Project Need: Background

To foster the culture of engagement between the mosque-community and our healthcare system through building Partnerships & coming up with Co-Learning Opportunities

Virtreach Data Presentation

Mosque Community

Contributions

Mosque PCOR Toolkit

Panel Discussion

Introduction

Purpose

Evidence

Next Steps

1 hour

1 hour

Town Hall Format: Segment #1

Ghassan Ballut

Executive Director

Al-Nahda - Background

• Located in Worth, IL
• Serving the community and surrounding suburbs since the early 2015
• Al-Nahda has grown from a full time Masjid to an active Islamic center catering to over 700 individuals and still growing.
• Holds all 5 prayers, three weekly Friday prayers and a variety of other programs and services
• Al-Nahda’s vision is to serve and educate to empower the community.

Mosque Programs Before the Pandemic

• Counseling Services/Conflict resolution
• Nikkah/Marital services
• Weekend Islamic School
• Summer program for children
• Hall for rent for various community events

• Hifz Program
• Community outreach
• Weekly lectures
• Youth engagement - sports, education
• Food pantry
• Convert Program
• Family Empowerment

SALWA: Food Pantry Program

Mission:

Fighting hunger through serving, lifting hardships and finding opportunities (jobs, education, counseling)

• Established June 2019
• Serves 200 families weekly (bimonthly)
• 50,000 people served during 2020
• 20,000 lb if food served monthly
• Average food package cost price: 25$
• Partnership with Zakat Foundation Chicago

Family Awareness Program

Mission

Strong family lead to a strong community

Diffusing family issues by highlighting top issues families face through dialogue, discussion, and education with an expert of family counselor.

Following topics are supported through the Family Awareness Program:

• Mental health
• School Bullying
• Role of Women in Society
• How to deal with your teenager
• Addiction and ways to control yourself

Education: Reach Educational Center

Mission: preserving our children’s identity through education, teaching the Arabic language and Quran, maintaining ties to parent’s countries of origin promoting diversity.

• Several programs fulfill this such as week-end school, After school program, summer camps and ramadan camps
• 150 children attend this program ages range between 4-14 years old
• Graduates come back to volunteer and give back as TAs.
• Scholarships are available on a need basis.

​

Convert Care Program

Mission: Support new muslims as they learn the islamic faith and relieve any hardships they face. Emphasis on maintaining current family connections while developing devotion to their new faith.

​

Mosque Support to COVID-19 victims

(Contributions during Pandemic)

• Two COVID-19 Vaccination Clinics in April and May 2021 in collaboration w/ Compassionate Care Pharmacy
• COVID-19 Testing events parking lot (was open to ALL public)
• Continuing community services via online platforms (Zoom, youtube, FB)
• Collaborated with other Mosques to carryout Funeral Services
• Food pantry and Coat drive

Mosques biggest hurdles during Pandemic

• Social distancing and concerns of virus spread during group prayers and events
• Difficulties in accommodation for large gathering (Friday prayers, Eid, Ramadan)
• Many people seeking vaccine resources couldn’t navigate system on their own when vaccine was released
• Questions about the vaccine - Halal or Haram?

​

​

​

• Limited funds as lockdown was enacted led to decreased donations from Mosque worshippers.
• Staying in touch with community members was challenging as many are not familiar with social media and email newsletters.
• Demand for counseling services spiked which the Mosque was not prepared for.
• Increase demand through the pantry program and delivery logistics

Mosques biggest hurdles during Pandemic

Al-Nahda’s Current Focus

• Free charitable clinic
• Working to increase participation in mosque programs back to pre-pandemic levels.
• Continuing on-line programs with the dynamic nature of the pandemic
• Counseling elder community individuals who can’t come into the Mosque

Outcome measures to evaluate Goals

• Feedback from the community about the programs
• Participation levels in the programs
• Increase in online donations

PCOR Principles Highlighted throughout EMPART Project at Al-Nahda

• Reciprocal Relationships
• Co-Learning
• Partnerships
• Transparency, Honesty, Trust

Virtreach Data Presentation

Mosque Community/

Target Population

Mosque PCOR Toolkit

Panel Discussion

Introduction

Purpose

Evidence

Next Steps

1 hour

1 hour

Town Hall Format: Segment #2

What is the Mosque-PCOR toolkit?

The Birth of Mosque-PCOR Toolkit

Engaging Muslim Americans for Research on Community Health (E-MARCH)

Jan 2017 – Dec 2019

Oct 2019

Feb 2020

Sep 2021

Mosque-PCOR

Project #1

Mosque-PCOR Toolkit

1^st Mosque-PCOR Conference

Equipping Muslim with PCOR-Based Action Oriented Research Tools

EMPART)

Aug 2020 – October 2021

A-MAP 2021

Mosque-PCOR

Project #2

2^nd Mosque-PCOR Conference

Development of Mosque-PCOR Toolkit

Dissemination of Mosque-PCOR Toolkit

Highlights of Mosque-PCOR Toolkit

Provides guidance for:

1. CBPR: Community-based participatory approach in mosques
2. Conducting patient-Centered community health projects
3. PCOR life cycle vs. Project Management life cycle
4. Community stakeholders
5. Recruitment strategies
6. Faith-based messaging: 3R Model
7. Sustainability of resources

Who are Mosques Stakeholders?

Highlights of Mosque-PCOR Toolkit

Different levels of stakeholders engage differently with project teams.

A trained PCOR professional will be able to bridge the communication gaps with the help of PCOR principles.

Need for Mosque-PCOR Community Advisory Board

Highlights of Mosque-PCOR Toolkit

Recommendation:

Mosque-PCOR CAB to be made up of different stakeholders in the community.

Highlights of Mosque-PCOR Toolkit

Provide Guidance on Using

PCORI Methodology for:

• Implementing Patient-Centeredness
• Engaging community stakeholders
• Guidelines for leaders on communication and messaging (causal inference method)

A Community Health

Collaboration

EMPART Disseminates Mosque-PCOR Toolkit

https://www.pcori.org/research-results/2020/equipping-muslims-pcor-based-action-oriented-research-tools-empart

Dissemination of M-PCOR Toolkit

33

Recruiting

CHRWs

Aug 2020

Sept 2020

Developed CHW Training Program

​

Oct 2020

Nov 2020

DEC 2020 – May 2021

Jul –Aug 2021

Sept 2021

Conducting Outreach Online

Trained CHWs

4 Town Hall Meetings in collaboration with Mosque-

Communities

2^nd Mosque-PCOR Conference

EMPART Timeline

Upcoming

2-Day Symposium

2021

September 18th & 25th

Mosque-PCOR CHW Training Model

PCOR Engagement Principles

1. Community Engagement and Advocacy
2. System Navigation
3. Participatory Research / Patient-Centered Research
4. Public Health Concepts & Approaches/Integrations
5. Coordination of Services
6. Education
7. Social-Emotional Support
8. Community-Cultural Liaison

Core Competencies as determined by American Public Health Association APHA

Mosque-PCOR Toolkit

PCOR Standards Methodology

Research Fundamentals

PCOR Ambassadorship

Mosque-PCOR CHW

Training Tools

WFC Service Areas Vs. Project Focus Areas

Target Mosque-Communities

1. North Chicago - MCC: Muslim Community Center
2. Western Suburbs: MSI - Muslim Society Inc.
3. Southwestern Suburbs - MAB: Muslim Association of Bolingbrook
4. Southeast Suburbs - Al Nahda

Virtreach Data Presentation

Mosque Community/

Target Population

Mosque PCOR Toolkit

Panel Discussion

Introduction

Purpose

Evidence

Next Steps

1 hour

1 hour

Town Hall Format: Segment #3

Communication Channels

Communication Activities

VIRTREACH Model

VIRTUAL OUTREACH

Weekly Newsletter

Hotline

630-868-3639

Live Online Chat

Mosque-PCOR CHW Community Health Worker

Online Self-Help Form

Informed Choices

VIRTREACH Model

Communication Channels

VIRTREACH: Phone Channel

Open Enrollment OE8

Special Enrollment Period and Biden Admin OE8

VIRTREACH: Phone Channel

Phone Call Data for 630-868-3639

Total Answered Calls live = 484

Total number of calls = 1281

Total # of useful calls = 1176

VIRTREACH: Website

Web Chat Data & Site visits

VIRTREACH: Website

Data from Online Self-Help Form

52 people filled out this form

​

• 19 = Access to Care
• 13 = Social Services
• 11 = Free Clinic

​

Out of 52 requests 10 were COVID-19 Vaccine related

VIRTREACH: Activities

Community Events vs. Website Traffic (Google Analytics)

1

5

4

3

2

6

1. Tue, Dec 15

Stakhldr Mtg Invite #2

• Sun, Jan 21

Celebrate MLK Day email

• Tue, Feb 23

Stakhldr Mtg Invite #4

• Mon, Mar 08

WFC Newsletter

• Thu, Mar 25

Ask a Doc Webinar Flyer

• Wed, May 26

Intern with WFC email

VIRTREACH: Phone Channel

Phone Call Data for 630-868-3639

Factors Affecting Nature of Calls

1. Open Enrollment - Nov - Dec 2020
2. Ramadan - May 2021
3. Many folks know WFC for Health Coverage Solutions
4. Outreach Posters were placed in the end of February 2021
5. Number of calls picked up after posters were placed by the CHWs in the Grocery and neighborhood stores

Total number of calls = 1281

Total # of useful calls = 1176

Answered and recorded live = 484

VIRTREACH: Activities

Online Resource Directory

Nonprofits and healthcare business catering to Muslims can sign-up for the FREE online directory https://assets.worryfreecommunity.org

70 Assets on the map

& growing...

Virtreach Data Presentation

Mosque Community/

Target Population

Mosque PCOR Toolkit

Panel Discussion

Introduction

Purpose

Evidence

Next Steps

1 hour

1 hour

Town Hall Format: Segment #4

BREAK

Panelists’ Introduction

Kirsten

Peachey

Missing In Action

Patient

Partner

Shadin

Maali

Dr. Paris

Davis

Melissa

Maguire

Chief of District Affairs for Congresswoman

(Illinois - 3)

Vice President

Faith Outreach

Executive Director

Illinois Association of Free & Charitable Clinics

Executive Director�Pastors4PCOR

Panelists’ Introduction

Shadin Maali

Chief District Affairs

for Congresswoman

Marie Newman (Illinois - 3)

Based in Chicago, Shadin Maali is a Principal in Allen Austin/Gaines International’s Architecture, Engineering and Construction practice. Shadin started her search career at Gaines International graduating from college and worked her way up to Research Manager. She led a driven research team to find talented candidates in creative and non-conventional ways. Shadin was involved in various aspects of the search process and deeply values the impact that the search business has on the candidate-client relationship. She believes that the search industry has profound and long-lasting implications on employers and employees that transcend the work environment and impact personal growth and fulfillment as well as global productivity and efficiency. It is this purpose that fuels Shadin’s desire to make the best possible match for her clients and talented professionals for true career satisfaction and long-term employee retention for employers. Prior to rejoining Gaines, Shadin’s work experience in the education, healthcare and not-for-profit market sectors helped to give her invaluable knowledge and insight into the unique and distinct work cultures of organizations. She believes that proper cultural fit is just as important as the job specifications and qualifications of the individual in the work environment. Shadin focuses on building relationships for the long run and receives great personal satisfaction from serving the needs of the clients. Shadin received her Bachelor of Arts Degree in 1998 with a concentration in Industrial and Organizational Psychology. In her free time, she is involved in various charitable endeavors and is an active member on several committees that work to help benefit the Chicago community. She finds solace in physical activity and has run three marathons to raise funds for a children’s not-for-profit organization. Shadin believes that giving back to local communities is imperative for the health and wellbeing of a society.

Panelists’ Introduction

Kirsten Peachey

Kirsten Peachey serves Advocate Aurora Health as Vice President for Faith Outreach. In this role she oversees the organization’s partnerships with faith community stakeholders and affiliated denominational sponsors. Kirsten has served Advocate Aurora for nearly 30 years, most recently as Director for Faith and Health Partnerships.

Kirsten is a nationally known contributor in the field of faith and health and was a founder of The Center for Faith and Community Health Transformation, a collaborative effort to work alongside faith communities to address the social conditions that impact community health. Under Kirsten’s leadership, Advocate Aurora has become a trailblazer in the field of faith and community health, particularly in engaging faith communities as partners in promoting health equity. Ordained in the United Church of Christ, Kirsten holds Doctor of Ministry and Master of Divinity degrees from the Chicago Theological Seminary and a Master of Arts in Social Work degree from the University of Chicago.

Vice President

Faith & Health Partnerships

Panelists’ Introduction

Dr. Paris Davis

Dr. Paris Davis is an ordained Elder at Triedstone Church of Chicago. She, along with Bishop Simon Gordon, co-founded Total Resource CDO in 1999 as a 501c3 for providing food, housing, utility payments, youth, health, and job support services. Dr. Davis has 30+ years of senior management experience with profit organizations, like IBM as Senior Project Management and Harris Bank as a Vice President. Dr Davis teaches and consults on the local, regional and national levels for government, businesses and faith-based entities in leadership forums in organization formation and sustainability. She has served as the Executive Director full time since 2005. In 2019 alone, direct support of $8,000,000 was provided to families, free of charge. She is Principal Investigator for Pastors4PCOR (P4P), which is in its 7th year as a three time funded Patient Centered Outcome Research Institute (PCORI) project, and MPI with Northwestern University and NIH for the Decipher CIRCL, “Community Intervention to Reduce CardiovascuLar Disease in Chicago (CIRCL-Chicago)”, 2020 – 2027.

Currently, she is also a part of the White House Faith and Community and Engagement Task Force Dr. Davis has earned a doctoral degree from The Graduate Theological Foundation of Oxford University / Rome Foundation Fellowships since graduating with MBA from the University of Chicago, Graduate School of Business. She has published 7 books, "The Gethsemane Experience", “Hearing God in Battle”, and “Breaking Through Towards Spiritual Maturity”, "Engaging Faith-Based Communities with Health Research", “A Handbook for Building Community Serving Faith-Based Entities”, “Making Sense of Grant Writing” and “Developing Soft Skills for Success”.

Executive Director Pastors4PCOR

Panelists’ Introduction

Melissa Maguire

Executive Director,

Illinois Association of Free & Charitable Clinics

Ms. Maguire is familiar to all of us due to her dedication for the cause of Free and Charitable Clinic. She has been serving as the Executive Director of the Illinois Association of Free and Charitable Clinics (IAFCC), a statewide association with a mission to increase access to quality health care for the uninsured and underinsured in Illinois in the 52 Free and Charitable Clinics in Illinois.

IAFCC continues to provide resources to Free & Charitable Clinics and works collaboratively with partners to increase awareness of the sector that is the safety net for the over 100,000 Illinois residents that are uninsured. Prior to her position with IAFCC, Ms. Maguire with the Vice President of Mission Fulfillment for the Night Ministry.

She not only brings these relationships to the Free Clinics, she also ensures that the Free Clinics have resources to succeed and provide her utmost best in building strategic relationships and help with management processes.

Panelists’ Introduction

Patient Partner

?

Missing in Action

Patients are representative of the population of interest in community health programs and projects and participate in projects and programs to help guide its aims. Anyone as a Patient or as their family members, caregivers, and the organizations can represent as a Patient Partner.

Panel Discussion

Kirsten Peachey

VP - Aurora-Advocate Community Engagements

​

​

• Advocate Aurora has become a trailblazer in the field of faith and community health, particularly in engaging faith communities as partners in promoting health equity; would you share with us some examples?

​

• Aurora-Advocate hospitals reside in diverse ethnic communities across the Chicagoland area - what measures are in place to support co-learning tackling vaccine hesitancy?

Panel Discussion Question

• You have served the for-profit sector for many years - We see customer in the center of the for-profit industry, the same way as the patient is the center of PCOR philosophy. What are some similarities and differences, from your perspective, between these two disciplines?

​

• How did you deal with COVID-19 challenges in your community and was PCOR methodology helpful in designing a solution?

Dr. Paris Davis

Executive Director

Pastros4PCOR

Panel Discussion

Melissa Maguire

• Melissa, you are the queen of partnerships! I have witnessed how you bring people and organizations together. But today we want some guidance of what are the pitfalls to avoid that results in the failure of partnership initiatives?

​

• What advice do you have for the mosque-community Free Clinics for establishing partnerships to support vaccine hesitancy in our communities?

Executive Director,

Illinois Association of Free & Charitable Clinics

1. Do you think you can use the Mosque-PCOR toolkit in your future work? (yes/no)
2. What would you use the Mosque-PCOR toolkit for? (open-ended)
3. Do you think mosques are places for healing or free medical programs or both?
4. Would you use CHWs for your healthcare needs if you find one? (yes/no)
5. Who should pay the CHWs?
1. Hospital/Clinicians
2. CBOs
3. Mosques

​

​

?

Polling

Open Panel Discussion

Anyone can participate in the discussion.

Acknowledgements

• The Project Team including Masood, Asna, Nabil, Saif
• The Al-Nahda Mosque Team
• Dr. Rebecca Johnson
• Dr. Aasim Padela
• The Community Health Worker Team
• CHW team: Assem Elythy and Wasan Ahmed
• Anika Neralla
• Orbit 360 and their Information technology expert Usman Mughul

Upcoming

2-Day Symposium

2021

September 18th & 25th