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Office of Megan Kerr

LB City Council: District 5

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Welcome, District 5!

Thursday, October 23, 2025 | Expo Arts Center

• Today’s Guests:
• LBPD, North Division
• Dept. of Disaster Preparedness & Emergency Communications
• Agendas & Meeting Norms Available at Entry Table
• Restrooms Available through the Main Room

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North Division

Commander Hughes

About Your Commander

Commander Isiah Hughes started his career with the Long Beach Police Department as a police officer in 2005. He promoted to sergeant in 2016 and to lieutenant in 2022.

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Commander Hughes has worked a variety of assignments, including Patrol, Recruitment, Collateral Public Information Officer, Court Affairs Sergeant, Jail Administrative Sergeant, and Investigations Bureau Administrative Sergeant. Before his promotion, he served as the Internal Affairs Lieutenant within the Professional Standards Division.

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Commander Hughes is a graduate of the Sherman Block Supervisory Leadership Institute and the University of Southern California Public Safety Leadership Program. He is the recipient of the Long Beach Police Department’s Meritorious Award for Heroism. Commander Hughes is a veteran of the United States Navy. 

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Crime Statistics

Robberies

Burglaries

Decrease

Motor Vehicle Theft

Increase

Aggravated Assaults

Simple Assaults

Weapon Law Violations

Community Concerns

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• Illegal RV Parking

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• Parking Complaints

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• Homeless Camps

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• Traffic Collisions

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Halloween Staffing

Increase in Patrol

Traffic Officers

Bike Officers

Resource Information

Parking Concerns

LBParking-Enforcement@longbeach.gov

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Homeless Services/Camps

HomelessServicess@longbeach.gov

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Quality of Life

LBPDQOL@longbeach.gov

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Traffic

PDTrafficComplaints@longbeach.gov

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North Division Team

 LBPDNORTH@longbeach.gov

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Questions?

��LONG BEACH 9-1-1

CONTINUUM OF PUBLIC SAFETY

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Memorandum of Understanding signed between the Police Department, Fire Department, and DPEC to consolidate the Police and Fire 9-1-1 Dispatch Centers in 2015.

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DPEC is responsible for all functions related to Call Taking and Dispatching, including:

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• Triage and dispatch calls per penal code and Police and Fire department policy
• Recruitment  and Background Investigation Process
• Training  of dispatchers to POST, APCO and Police and Fire Department standards
• Complete Evaluations and Quality Assurance Program
• Cross training Police and Fire Dispatchers 

Police and Fire Department Responsible for overall operational control including:

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• Tactical and Operational control of all field-related matters
• Determining appropriate call types and priorities of calls to be dispatched
• Determining the type of equipment to be dispatched
• Collaboration with DPEC on new and existing policies and procedures

CROSS-TRAINING PROGRAM

PURPOSE

Consolidation of the Police and Fire Communications Center allows the opportunity to cross-train dispatchers in both call-taking protocols.

BENEFITS

• Customer service improvement; calls do not have to be transferred between Police and Fire dispatchers
• Increases the availability of Police and Fire dispatchers for major incidents
• Provides for economies of scale for an industry that historically experiences staffing shortages
• Holistic understanding of the roles and responsibilities of both Police and Fire, allowing for more effective communication during an incident
• Provides for greater ability to ensure first responder safety
• The department currently has 14 cross-trained dispatchers and 12 in various stages of training

DISPATCHER REQUIRED TRAINING

LONG BEACH 9-1-1 TRAINING PROGRAM

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9-1-1 dispatchers are required complete a one-year probationary period, which includes 5 weeks of classroom training and 40+ weeks of on-the-floor training. Training curriculum includes:

• Professionalism and ethics
• Customer Service Skills 
• Domestic violence
• Missing persons
• Community policing
• Medical Terminology
• CPR Training
• HIPPA compliance

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• Legal and ethical
• responsibilities
• Criminal Justice 
• Critical incidents
• Mental health
• Gang awareness
• Terrorism

9-1-1 STATISTICS

2024 At-a-Glance

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*Includes trainees

CALLING 9-1-1: WHY SO MANY QUESTIONS?

OVERVIEW

Dispatchers ask callers questions because they are trying to gather as much information as possible before first responders arrive to the scene. Additionally, dispatchers are trying to determine if the incident is a violation of penal code, vehicle code, or municipal code, or if it requires a medical response.

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QUESTIONS WE MAY ASK

• Where is the incident occurring – be as specific as possible.
• What is happening – is it a crime, medical emergency, or other public safety matter.
• When did the incident occur – is the incident in progress or is the caller requesting a report.
• Who is involved – identifying victims, subjects, suspects, and/or witnesses.
• What is the threat level – assessing threat levels to ensure the safety of first responders and members of the community, including weapons, hazmat materials, major hazards.
• Is anyone injured – determine medical response.

9-1-1 RESOURCE PRIORITES

OVERVIEW

• 9-1-1 Dispatchers triage calls by gathering information from the calling party to determine the urgency and nature of the call for service, and apply the appropriate priority based on established penal code and Police and Fire policy and procedure.
• First responders are dispatched on a priority basis, with most urgent criminal or medical calls for service taking priority.
• Police and firefighters respond to calls on a priority basis, with the most urgent calls – Priority 1, Priority 2P, Charlie, Bravo, Alpha – taking priority. Lower priority calls are responded to as resources become available.
• Calls that do not fall into a priority category may be referred to the Community Crisis Response Team, REACH or Multi-Service Center.

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PRIORITY CALLS

PRIORITY 3  

• Parking violations
• Keep the peace
• Loud music calls
• Found property
• Most crime report calls 

ALPHA

• Injury to the foot or hand
• Allergic reaction with no priority symptoms
• Burns with no priority symptoms

HIGHEST PRIORITY

LOWER PRIORITY

POLICE PRIORITIES

PRIORITY 1

(Life-or-Death Situations)

• Shootings
• Stabbings
• Robbery

PRIORITY 2

• Family disputes
• Grand theft
• Suspicious subjects 

NOTE: Average Priority 1 Response Time: 5.8 minutes (2024 PD Annual Report)

• Suicidal subjects
• Subject w/weapon

HIGHEST PRIORITY

LOWER PRIORITY

FIRE PRIORITIES

CHARLIE

(Life-or-Death Situations)

• Shooting/stabbing
• Stroke
• Chest Pain

BRAVO

• Car accident
• Fall
• Back pain

NEW INITIATIVES

CURRENT PROJECTS

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• Community Complaint Form: Formalized internal review process of complaints; in process of making the complaint form public facing.
• SpiderTech: Customer service software to keep the calling party updated on the status of their calls. Early stages of exploration.
• What3Words: Provides ability to more precisely locate calling parties.
• In-Service Program: Online platform to digitize the existing program.
• Interra: Mapping system for Fire Departments in the region to share available resources
• Quality Assurance Update: AI solution to increase volume of QA reviews; will provide input into evaluation system and enhance training program
• NextGen 911: Acquisition of new telephone system, which provides a cloud-based solution that supports redundancies in the system
• Aladtec: Online scheduling software
• Computer Aided Dispatch (CAD): Last replaced in 2013; working with PD and FD to begin upgrade.

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THANK YOU!

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West CD 5:

• Sleepy Hollow
• Los Cerritos
• West Bixby Knolls
• Bixby Knolls
• California Heights
• Bixby Highlands
• Bixby Terrace
• Willow Springs Park

East CD 5:

• Lakewood Village
• Old Lakewood City
• South of Conant
• Carson Park
• Woodruff
• Plaza
• Los Coyotes

Expo Arts Center

L.A. River

San Gabriel River

N

Wardlow Park (Field Office)

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Questions?

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Thank you�How To Contact Us:

• City Hall Office: 411 W. Ocean Blvd (11^Th Floor)

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• Field Office: Wardlow Park (3457 Stanbridge Ave)
• Mon/Wed/Fri: 1pm – 5pm

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• Email: District5@LongBeach.Gov

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• Number: (562) 570-5555

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