SKILLS
EDUCATION
MBA - Concentration in Business Analytics University of Texas at Austin 2020
WORK EXPERIENCE
SEBASTIAN BENNETT
Certification of Professional Achievement in Data sciences (2016)
EMC Proven Professional Data Scientist Associate
(2014)
Bachelor's in Statistical Science Southern Methodist University
Customer Support Dell Technologies 04/2014 - Present
Identified and resolved customer inquiries and issues through effective
communication, ensuring a high level of customer satisfaction.
Facilitated the onboarding process for new customers by providing detailed product
information and support, resulting in a 20% increase in customer retention.
Collaborated with cross-functional teams to streamline service processes,
which improved response times by 30%.
Provided technical assistance to customers, guiding them through
troubleshooting steps and ensuring timely resolution of their concerns.
Enhanced customer relationships by actively listening to feedback and
implementing changes that improved service delivery.
Coordinated and conducted follow-up calls to ensure customer
satisfaction and address any ongoing issues, achieving a 95% satisfaction
rating.
+123-456-7890 hello@reallygreatsite.com 123 Anywhere St., Any City
reallygreatsite.com
Communication: Clearly explaining solutions to customers and understanding their needs effectively. Problem-Solving: Finding quick and effective solutions to customer issues or concerns. Patience: Staying calm and composed when dealing with frustrated or upset customers. Empathy: Understanding and caring about the customer’s feelings and perspective. Time Management: Handling multiple customer inquiries and tasks efficiently. Product Knowledge: Knowing the product or service inside out to assist customers better.
ROFESSIONAL CERTIFICATES