1 of 94

HC BERIJALAN MONTHLY REPORT

- SEPTEMBER 2024 -

2 of 94

KPI HC DOC

2024

3 of 94

  • Status Mitra
  • Seat Fulfillment
  • Jadwal Offline Recruitment
  • Detail Manpower per Fungsi
  • SMK Partnership
  • Campus Partnership

REKRUTMEN MITRA & PARTNERSHIP

OPERATION - TELEPHONY CENTER

4 of 94

STATUS MITRA (PER SEP 2024)

FUNGSI

MITRA AKTIF

MITRA AVAILABLE

MITRA EKSKLUSIF

% EKSKLUSIF

MITRA REGULER

% REGULER

DELTA

218

257

81

37.16%

137

62.84%

TEMA C1

13

18

0

0.00%

13

100.00%

TEMA C2

182

269

43

23.63%

139

76.37%

TEMA C3

22

53

1

4.55%

21

95.45%

TEMA HAJI

16

35

0

0.00%

16

100.00%

CC SK

7

10

0

0.00%

7

100.00%

RVO

69

79

22

31.88%

47

68.12%

SBPV

17

24

5

29.41%

12

70.59%

AAV

13

18

4

30.77%

9

69.23%

PRIO. DANA

10

13

0

0.00%

10

100.00%

GC

8

12

0

0.00%

8

100.00%

TOTAL

575

788

156

157.39%

419

942.61%

5 of 94

% SEAT FULFILLMENT

%FULFILLMENT RVO

​

AUG I

AUG II

SEP I

SEP II

SLOT 1

91.41%

102.21%

92.00%

94.57%

SLOT 2

94.01%

90.93%

97.98%

92.03%

SLOT 3

99.35%

93.98%

101.74%

94.78%

%FULFILLMENT AAV

​

AUG I

AUG II

SEP I

SEP II

SLOT 1

96.43%

100%

100.00%

100.00%

SLOT 2

100%

102.56%

100.00%

98.75%

SLOT 3

97.01%

105.71%

100.00%

100.00%

%FULFILLMENT SBP/SBV

​

AUG I

AUG II

SEP I

SEP II

SLOT 1

97.73%

93.60%

98.04%

96.49%

SLOT 2

98.29%

90.28%

96.58%

91.54%

SLOT 3

98.68%

93.39%

98.81%

92.31%

%FULFILLMENT TEMA CYCLE 2 MULTIGUNA

​

AUG I

AUG II

SEP I

SEP II

SLOT 1

81.05%

78.83%

76.23%

73.94%

SLOT 2

77.24%

74.80%

71.95%

70.81%

%FULFILLMENT TEMA CYCLE 2 HAJI

​

AUG I

AUG II

SEP I

SEP II

SLOT 1

90.77%

83.08%

74.17%

50.00%

SLOT 2

89.09%

82.73%

73.00%

54.00%

%FULFILLMENT DELTA

​

AUG I

AUG II

SEP I

SEP II

SLOT 1

96.57%

96.70%

98.09%

98.78%

SLOT 2A

91.08%

89.24%

95.00%

95.63%

SLOT 2B

57.27%

67.27%

86.00%

67.50%

%FULFILLMENT TEMA CYCLE 1

​

AUG I

AUG II

SEP I

SEP II

SLOT 1

91.82%

81.82%

78.00%

92.00%

SLOT 2

97.27%

85.45%

88.00%

94.00%

%FULFILLMENT PRIORITAS DANA

​

AUG I

AUG II

SEP I

SEP II

SLOT 1

95.45%

92.31%

95.83%

91.67%

SLOT 2

97.73%

100%

97.50%

100.00%

%FULFILLMENT CUSTOMER CARE SETIR KANAN

​

AUG I

AUG II

SEP I

SEP II

SLOT 1

100%

90.38%

70.83%

83.33%

SLOT 2

90.38%

92.31%

62.50%

75.00%

%FULFILLMENT GREETING CALL

​

AUG I

AUG II

SEP I

SEP II

SLOT 1

90.79%

92.65%

101.79%

93.10%

SLOT 2

85.53%

91.18%

96.43%

93.10%

%FULFILLMENT TEMA CYCLE 3

​

AUG I

AUG II

SEP I

SEP II

SLOT 1

98.46%

98.46%

94.17%

72.50%

SLOT 2

99.09%

99.09%

95.00%

84.00%

6 of 94

JADWAL OFFLINE RECRUITMENT SEPTEMBER 2024

WEEK

HARI

TANGGAL

FUNGSI SESI 1

(08.00 - 12.00 WIB)

FUNGSI SESI 2

(13.00 - 17.00 WIB)

W1

SENIN

2 Sep 2024

TEMA HAJI

TEMA C1

SELASA

3 Sep 2024

TEMA C2

TEMA C2

W2

SENIN

9 Sep 2024

SBPV

CCSK

SELASA

10 Sep 2024

TEMA C2

TEMA C2

W3

SENIN

17 Sep 2024

TEMA C2

TEMA C2

SELASA

18 Sep 2024

DELTA

RVO

W4

SENIN

23 Sep 2024

DELTA

TEMA C1

SELASA

24 Sep 2024

TEMA C2

TEMA C2

W5

SENIN

30 Sep 2024

TEMA HAJI

CCSK

SELASA

1 Okt 2024

TEMA C2

TEMA C2

7 of 94

PLAN OFFLINE RECRUITMENT OKTOBER 2024

WEEK

HARI

TANGGAL

FUNGSI SESI 1

(08.00 - 12.00 WIB)

FUNGSI SESI 2

(13.00 - 17.00 WIB)

W1

SELASA

1 Okt 2024

TEMA C1

GC

RABU

2 Okt 2024

TEMA C2

RVO

W2

SENIN

7 Okt 2024

TEMA C1

TEMA C3

SELASA

8 Okt 2024

TEMA C2

TEMA C2

W3

SENIN

14 Okt 2024

TEMA C3

TEMA HAJI

SELASA

15 Okt 2024

TEMA C2

TEMA PRIO DANA

RABU

16 OKT 2024

TEMA C2

AAV

W4

SENIN

21 Okt 2024

?

?

SELASA

22 Okt 2024

TEMA C2

TEMA C2

W5

SENIN

28 Okt 2024

?

?

SELASA

29 Okt 2024

TEMA C2

TEMA C2

8 of 94

TEMA C2

STATUS MITRA

KOMPOSISI MITRA BARU

CANCELLATION

FUNNELING

JADWAL OFFLINE RECRUITMENT

MITRA AKTIF

MITRA LAMA

MITRA BARU

% MITRA BARU

% MITRA LAMA

182

158

24

15.19%

86.81%

TERUNDANG

INTERVIEW

LULUS

ON BOARDING

TANDEM

1ST SLOT

180

71

24

24

23

24

TANGGAL

3 Sep 2024

10 Sep 2024

17 Sep 2024

24 Sep 2024

SESI

1 & 2

1 & 2

1 & 2

1 & 2

BULAN

MITRA AKTIF

MITRA AVAILABLE

WS

KEBUTUHAN MITRA

DIFF

Sep 2024

182

269

149

229

-47

SEP

TOTAL SLOT

KOMITMEN

TOTAL IZIN

TOTAL PENGGANTI

% KOMITMEN

% IZIN

% PENGGANTI

73.35%

4812

4341

471

320

90.21%

9.79%

68%

Alasan

Izin

Acara internal kantor

8

Keperluan akademik

47

Keperluan mendadak

15

Keperluan pribadi

216

Sakit

91

Undisclipined

94

Grand Total

471

9 of 94

TEMA PRIORITAS DANA

STATUS MITRA

KOMPOSISI MITRA BARU

CANCELLATION

FUNNELING

JADWAL OFFLINE RECRUITMENT

MITRA AKTIF

MITRA LAMA

MITRA BARU

% MITRA BARU

% MITRA LAMA

10

10

0

0.00%

100.00%

TERUNDANG

INTERVIEW

LULUS

ON BOARDING

TANDEM

1ST SLOT

0

0

0

0

0

0

BULAN

MITRA AKTIF

MITRA AVAILABLE

WS

KEBUTUHAN MITRA

DIFF

Sep 2024

10

13

4

4

6

SEP

TOTAL SLOT

KOMITMEN

TOTAL IZIN

TOTAL PENGGANTI

% KOMITMEN

% IZIN

% PENGGANTI

96.02%

169

154

15

13

91.12%

8.88%

87%

Alasan

Izin

Acara internal kantor

​

Keperluan akademik

9

Keperluan mendadak

​

Keperluan pribadi

5

Sakit

1

Undisclipined

​

Grand Total

15

TANGGAL

​

​

​

​

SESI

​

​

​

​

10 of 94

AAV

STATUS MITRA

KOMPOSISI MITRA BARU

CANCELLATION

FUNNELING

JADWAL OFFLINE RECRUITMENT

MITRA AKTIF

MITRA LAMA

MITRA BARU

% MITRA BARU

% MITRA LAMA

13

12

1

8.33%

92.31%

TERUNDANG

INTERVIEW

LULUS

ON BOARDING

TANDEM

1ST SLOT

11

4

3

3

0

0

TANGGAL

25 Sep 2024

​

​

​

​

SESI

1

​

​

​

​

BULAN

MITRA AKTIF

MITRA AVAILABLE

WS

KEBUTUHAN MITRA

DIFF

Sep 2024

13

18

14

22

-9

SEP

TOTAL SLOT

KOMITMEN

TOTAL IZIN

TOTAL PENGGANTI

% KOMITMEN

% IZIN

% PENGGANTI

100.00%

385

345

40

39

89.61%

10.39%

98%

Alasan

Izin

Acara internal kantor

​

Keperluan akademik

​

Keperluan mendadak

5

Keperluan pribadi

35

Sakit

​

Undisclipined

​

Grand Total

40

11 of 94

GC

STATUS MITRA

KOMPOSISI MITRA BARU

CANCELLATION

FUNNELING

JADWAL OFFLINE RECRUITMENT

MITRA AKTIF

MITRA LAMA

MITRA BARU

% MITRA BARU

% MITRA LAMA

8

7

1

14.29%

87.50%

TERUNDANG

INTERVIEW

LULUS

ON BOARDING

TANDEM

1ST SLOT

0

0

0

0

0

0

TANGGAL

​

​

​

​

​

SESI

​

​

​

​

​

BULAN

MITRA AKTIF

MITRA AVAILABLE

WS

KEBUTUHAN MITRA

DIFF

Sep 2024

8

12

6

6

2

SEP

TOTAL SLOT

KOMITMEN

TOTAL IZIN

TOTAL PENGGANTI

% KOMITMEN

% IZIN

% PENGGANTI

96.11%

219

193

26

14

88.13%

11.87%

54%

Alasan

Izin

Acara internal kantor

​

Keperluan akademik

3

Keperluan mendadak

​

Keperluan pribadi

19

Sakit

2

Undisclipined

2

Grand Total

26

12 of 94

RVO

STATUS MITRA

KOMPOSISI MITRA BARU

CANCELLATION

FUNNELING

JADWAL OFFLINE RECRUITMENT

MITRA AKTIF

MITRA LAMA

MITRA BARU

% MITRA BARU

% MITRA LAMA

69

69

0

0.00%

100.00%

TERUNDANG

INTERVIEW

LULUS

ON BOARDING

TANDEM

1ST SLOT

18

7

4

4

4

0

TANGGAL

​

​

​

​

​

SESI

​

​

​

​

​

BULAN

MITRA AKTIF

MITRA AVAILABLE

WS

KEBUTUHAN MITRA

DIFF

Sep 2024

69

79

60

105

-36

SEP

TOTAL SLOT

KOMITMEN

TOTAL IZIN

TOTAL PENGGANTI

% KOMITMEN

% IZIN

% PENGGANTI

94.68%

2249

1980

269

194

88.04%

11.96%

72%

Alasan

Izin

Acara internal kantor

​

Keperluan akademik

3

Keperluan mendadak

12

Keperluan pribadi

172

Sakit

31

Undisclipined

51

Grand Total

269

13 of 94

STATUS MITRA

FUNNELING

JADWAL OFFLINE RECRUITMENT

FULFILLMENT

CANCELATION

KOMPOSISI MITRA BARU

BULAN

MITRA AKTIF

MITRA AVAILABLE

WS

KEBUTUHAN MITRA

DIFF

September 2024

218

257

160

296

78

MITRA AKTIF

MITRA LAMA

MITRA BARU

% MITRA BARU

% MITRA LAMA

218

197

21

9.63%

90.37%

TERUNDANG

INTERVIEW

LULUS

ON BOARDING

TANDEM

1ST SLOT

16

7

5

6

8

21

TANGGAL

19 Sep 2024

​

​

SESI

1

​

​

DELTA

SEP

TOTAL SLOT

KOMITMEN

TOTAL IZIN

TOTAL PENGGANTI

% KOMITMEN

% IZIN

% PENGGANTI

95.92%

7,040

6,734

306

291

95.65%

4.35%

95.10%

ALASAN

COUNTA of ALASAN

​

0

Acara internal kantor

17

Keperluan akademik

21

Keperluan mendadak

3

Keperluan pribadi/keluarga

235

Sakit

27

Undisciplined

3

Grand Total

306

14 of 94

STATUS MITRA

KOMPOSISI MITRA BARU

FUNNELING

JADWAL OFFLINE RECRUITMENT

FULFILLMENT

CANCELATION

TEMA C1

BULAN

MITRA AKTIF

MITRA AVAILABLE

WS

KEBUTUHAN MITRA

DIFF

September 2024

13

18

10

35

-22

MITRA AKTIF

MITRA LAMA

MITRA BARU

% MITRA BARU

% MITRA LAMA

13

11

2

15.38%

84.62%

TERUNDANG

INTERVIEW

LULUS

ON BOARDING

TANDEM

1ST SLOT

33

11

7

3

3

2

TANGGAL

2 Sep 2024

SESI

2

SEP

TOTAL SLOT

KOMITMEN

TOTAL IZIN

TOTAL PENGGANTI

% KOMITMEN

% IZIN

% PENGGANTI

88.00%

400

379

21

13

94.75%

5.25%

61.90%

Alasan

COUNTA of Alasan

Keperluan akademik

2

Keperluan pribadi/keluarga

13

Undisclipined

6

Grand Total

21

​

​

15 of 94

STATUS MITRA

KOMPOSISI MITRA BARU

FUNNELING

JADWAL OFFLINE RECRUITMENT

FULFILLMENT

CANCELATION

TEMA C3

BULAN

MITRA AKTIF

MITRA AVAILABLE

WS

KEBUTUHAN MITRA

DIFF

September 2024

22

53

10

44

22

MITRA AKTIF

MITRA LAMA

MITRA BARU

% MITRA BARU

% MITRA LAMA

22

22

0

0.00%

100.00%

TERUNDANG

INTERVIEW

LULUS

ON BOARDING

TANDEM

1ST SLOT

21

8

5

1

2

0

TANGGAL

23 Sep 2024

30 Sep 2024

​

SESI

2

1

​

SEP

TOTAL SLOT

KOMITMEN

TOTAL IZIN

TOTAL PENGGANTI

% KOMITMEN

% IZIN

% PENGGANTI

86.14%

440

353

87

56

80.23%

19.77%

64.37%

ALASAN

COUNTA of ALASAN

​

0

Keperluan akademik

8

Keperluan pribadi/keluarga

48

Sakit

24

Undisciplined

7

Grand Total

87

​

​

16 of 94

STATUS MITRA

KOMPOSISI MITRA BARU

FUNNELING

JADWAL OFFLINE RECRUITMENT

FULFILLMENT

CANCELATION

TEMA HAJI

BULAN

MITRA AKTIF

MITRA AVAILABLE

WS

KEBUTUHAN MITRA

DIFF

September 2024

16

35

10

25

-9

MITRA AKTIF

MITRA LAMA

MITRA BARU

% MITRA BARU

% MITRA LAMA

16

12

4

25.00%

75.00%

TERUNDANG

INTERVIEW

LULUS

ON BOARDING

TANDEM

1ST SLOT

54

17

11

6

8

4

TANGGAL

2 Sep 2024

25 Sep 2024

SESI

2

2

SEP

TOTAL SLOT

KOMITMEN

TOTAL IZIN

TOTAL PENGGANTI

% KOMITMEN

% IZIN

% PENGGANTI

62.73%

440

418

22

11

95.00%

5.00%

50.00%

Alasan

COUNTA of Alasan

​

0

Keperluan akademik

2

Keperluan pribadi/keluarga

12

Sakit

6

Undisciplined

2

Grand Total

22

17 of 94

STATUS MITRA

KOMPOSISI MITRA BARU

FUNNELING

JADWAL OFFLINE RECRUITMENT

FULFILLMENT

CANCELATION

SBPV

BULAN

MITRA AKTIF

MITRA AVAILABLE

WS

KEBUTUHAN MITRA

DIFF

September 2024

17

24

14

14

-3

MITRA AKTIF

MITRA LAMA

MITRA BARU

% MITRA BARU

% MITRA LAMA

17

15

2

11.76%

88.24%

TERUNDANG

INTERVIEW

LULUS

ON BOARDING

TANDEM

1ST SLOT

30

6

5

5

5

2

TANGGAL

9 Sep 2024

​

SESI

1

​

AUG

TOTAL SLOT

KOMITMEN

TOTAL IZIN

TOTAL PENGGANTI

% KOMITMEN

% IZIN

% PENGGANTI

95.56%

638

583

55

41

91.38%

8.62%

74.55%

Alasan

COUNTA of Alasan

Acara internal kantor

11

Keperluan akademik

7

Keperluan pribadi/keluarga

34

Sakit

3

Grand Total

55

18 of 94

STATUS MITRA

KOMPOSISI MITRA BARU

FUNNELING

JADWAL OFFLINE RECRUITMENT

FULFILLMENT

CANCELATION

CC SK

BULAN

MITRA AKTIF

MITRA AVAILABLE

WS

KEBUTUHAN MITRA

DIFF

September 2024

7

10

4

4

3

MITRA AKTIF

MITRA LAMA

MITRA BARU

% MITRA BARU

% MITRA LAMA

7

6

1

14.29%

85.71%

TERUNDANG

INTERVIEW

LULUS

ON BOARDING

TANDEM

1ST SLOT

9

1

1

1

1

1

TANGGAL

9 Sep 2024

​

SESI

2

​

AUG

TOTAL SLOT

KOMITMEN

TOTAL IZIN

TOTAL PENGGANTI

% KOMITMEN

% IZIN

% PENGGANTI

72.92%

192

189

3

2

98.44%

1.56%

66.67%

Alasan

COUNTA of Alasan

Keperluan akademik

2

Keperluan mendadak

1

Grand Total

3

​

​

​

​

19 of 94

SMK PARTNERSHIP

NAMA INSTANSI

LAST ACTIVITIES

KET

NEXT ACTIVITY

KET

SMK Muhammadiyah 2 Yogyakarta

Magang PKL

​

​

PKS sedang proses Review Legal

SMK BOPKRI 1 YOGYAKARTA

Sosialisasi Pengenalan

Sosialisasi Company Profile ke Siswa

Magang PKL Juli 2024

FU PKS Juli 2024

SMK NEGERI 1 DEPOK

Job Fair

​

Magang PKL September 2024

FU PKS Juli 2024

SMK Koperasi Yogyakarta

​

​

​

FU PKS Mei 2024

FOLLOW UP 2024

LAST ACTIVITIES

KET

NEXT ACTIVITY

KET

MA Negeri 1 Ende

Berkunjung ke Berijalan

​

Magang PKL September 2024

​

SMKN 1 PENGASIH KULON PROGO

Job Fair

​

Magang PKL September 2024

FU PKS Mei 2024

SMK Negeri 1 Yogyakarta

Magang PKL dan Job Fair

​

​

FU PKS Mei 2024

SMK Negeri 1 Kalasan

Job Fair 22 - 23 Juli 2024

​

​

​

NAMA INSTANSI

MAGANG 2023

MAGANG 2024

SMK Negeri 1 Depok

14

​

SMK Koperasi Yogyakarta

2

​

SMK Muhammadiyah 2 Yogyakarta

2

2

SMK Negeri 1 Yogyakarta

​

3

20 of 94

SMK PARTNERSHIP

AWARENESS

NAMA INSTANSI

KEGIATAN

PLAN

ACTUAL

KET

SMK Negeri 1 Pengasih

Approach

February 2024

February 2024

​

Company Profile

April 2024

April 2024

​

Job Fair

21 - 22 Mei

21 - 22 Mei

​

SMK Negeri 1 Yogyakarta

Approach

Januari 2024

Januari 2024

​

Educlass

25 Januari 2024

25 Januari 2024

​

Job Fair

7 - 8 Mei 2024

7 - 8 Mei 2024

​

SMK Negeri 1 Kalasan

Job Fair

15 - 16 Juli 2024

15 - 16 Juli 2024

​

MA Negeri Ende

Approach

Juli 2024

Juli 2024

​

ENGAGEMENT

NAMA INSTANSI

KEGIATAN

PLAN

ACTUAL

KET

SMK Muhammadiyah 2 Yogyakarta

PKL Mitra

Januari - April 2024

Januari - April 2024

3 Siswa

SMK Negeri 1 Yogyakarta

PKL Mitra

February - April 2024

February - April 2024

2 Siswa

SMK BOPKRI 1 Yogyakarta

PKL Mitra

Juli - September 2024

Juli - September 2024

2 Siswa

MA Negeri 1 Ende

PKL Mitra

September 2024

​

​

SMK Negeri 1 Kalasan

PKL Mitra

September 2024

​

​

SMK Negeri 1 Pengasih

PKL Mitra

September 2024

​

​

SMK Negeri 1 Depok

PKL Mitra

September 2024

​

​

NAMA INSTANSI

MAGANG 2023

MAGANG 2024

SMK Negeri 1 Depok

14

​

SMK Koperasi Yogyakarta

2

​

SMK Muhammadiyah 2 Yogyakarta

2

2

SMK Negeri 1 Yogyakarta

​

3

SMK BOPKRI 1 Yogyakarta

​

2

LEADS

NAMA INSTANSI

KEGIATAN

PLAN

ACTUAL

KET

SMK Negeri 1 Depok

Bekerja Sbg Mitra

Mei 2024

Mei 2024

13 Alumni

SMK Muhammadiyah 2 Yogyakarta

Bekerja Sbg Mitra

April 2024

April 2024

2 Siswa

​

​

​

​

​

​

​

​

​

​

21 of 94

SMK PARTNERSHIP

NAMA INSTANSI

MAGANG 2023

MAGANG 2024

SMK Negeri 1 Depok

14

​

SMK Koperasi Yogyakarta

2

​

SMK Muhammadiyah 2 Yogyakarta

2

2

SMK Negeri 1 Yogyakarta

​

3

SMK BOPKRI 1 Yogyakarta

​

2

AWARENESS

Engagement

Leads

NAMA INSTANSI

KEGIATAN

PLAN

ACTUAL

KET

KEGIATAN

PLAN

ACTUAL

KET

KEGIATAN

PLAN

ACTUAL

KET

SMK Negeri 1 Pengasih

Approach

February 2024

February 2024

​

PKL Mitra

September 2024

​

​

​

​

​

​

Company Profile

April 2024

April 2024

​

​

​

​

​

​

​

​

​

Job Fair

21 - 22 Mei

21 - 22 Mei

​

​

​

​

​

​

​

​

​

SMK Negeri 1 Yogyakarta

Approach

Januari 2024

Januari 2024

​

​

​

​

​

​

​

​

​

Educlass

25 Januari 2024

25 Januari 2024

​

​

​

​

​

​

​

​

​

Job Fair

7 - 8 Mei 2024

7 - 8 Mei 2024

​

​

​

​

​

​

​

​

​

SMK Negeri 1 Kalasan

Job Fair

15 - 16 Juli 2024

15 - 16 Juli 2024

​

​

​

​

​

​

​

​

​

MA Negeri Ende

Approach

Juli 2024

Juli 2024

​

PKL Mitra

September 2024

​

​

​

​

​

​

SMK BOPKRI 1 Yogyakarta

Company Profile

Apri 2024

Apri 2024

​

PKL Mitra

Juli - September 2024

Juli - September 2024

2 Siswa

​

​

​

​

Maintenance

SMK Negeri 1 Depok

Job Fair

21 - 22 Mei 2024

21 - 22 Mei 2024

​

PKL Mitra

September 2024

​

​

Bekerja sbg Mitra

Mei 2024

Mei 2024

6 Alumni

SMK Muhammadiyah 2 Yogyakarta

​

​

​

​

PKL Mitra

Januari - April 2024

Januari - April 2024

3 Siswa

Bekerja sbg Mitra

April 2024

April 2024

2 Siswa

SMK Koperasi Yogyakarta

Seminar Career Preparation & Building Tour

25 Januari 2024

25 Januari 2024

​

​

​

​

​

​

​

​

​

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NAMA INSTANSI

LAST ACTIVITIES

KET

NEXT ACTIVITY

KET

Universitas Cokroaminoto Yogyakarta

Diskusi Plan Magang

Follow Up Fakultas FE Jadwal Magang

​

​

Universitas Widya Mataram

Pengiriman Draf MOU

Draf MOU

Finalisasi MOU & Office Tour

Plan Magang September - Februari

STIA "AAN"

Diskusi Plan Magang

Diskusi dengan bapak Happy Santoso - Plan Magang S1 - Juli - Sep

Sosialisasi Magang

​

UNIVERSITAS PROKLAMASI 45

Approach

Konfirmasi pengajuan By proposal

​

​

ASMI

Follow UP Kebutuhan & Jadwal Magang

Periode Magang Januari - Juli

​

​

NAMA INSTANSI

MAGANG 2023

MAGANG 2024

ASMI

43

0

CAMPUS PARTNERSHIP

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CAMPUS PARTNERSHIP

NAMA INSTANSI

MAGANG 2023

MAGANG 2024

ASMI

43

0

Amikom FE

​

2

Nama Partner

Awearness

Awearness

Plan

Activity

Actual

Activity

Ket

Universitas Sarjanawiyata Tamansiswa

April 2024

Plan Approach

15 May 2024

Delivery proposal

​

​

​

​

​

​

Universitas Cokroaminoto Yogyakarta

April 2024

Plan Approach

19 April 2024

Plan Approach

Menghubungi narahubung, Konfirmasi pengajuan By proposal

May 2024

Delivery proposal

15 May 2024

Delivery proposal

proposal diarahkan ke fakultas ekonomi - 15 may 2024

May 2024

Diskusi Plan Magang

29 May 2024

Diskusi Plan Magang

Follow Up Fakultas FE terkait jadwal Magang

Universitas Widya Mataram

April 2024

Plan Approach

18 April 2024

Plan Approach

Konfirmasi pengajuan By proposal

May 2024

delivery proposal

15 May 2024

delivery proposal

Proses diskusi dengan Bapak Rio, detail program magang dan jumlah peserta - 15 may 2024

May 2024

Diskusi Kebutuhan magang

21 May 2024

Diskusi Kebutuhan magang

Diskusi dengan Bapak Bahri KaProdi Ekonomi

​

​

28 May 2024

Diskusi Lanjutan Dengan Bapak Jumadi, Dekan FE UWM

Penjelasan Proposal kerja magang, posisi magang dan time line magang

June 2024

Pengiriman Draf MOU

6 June 2024

Pengiriman Draf MOU

Pengiriman Draft MOU kepada Dekan FE

​

​

23 June 2024

FU MOU

Konfirmasi Mulai Magang September

STIA "AAN"

April 2024

Plan Approach

19 April 2024

Plan Approach

Konfirmasi pengajuan By proposal ditujukan ke rektor tembusan departemen kerja sama

May 2024

delivery proposal

15 May 2024

delivery proposal

proposal diterima bagian umum - 15 may 2024

May 2024

Diskusi Plan Magang

29 May 2024

Diskusi Plan Magang

Diskusi dengan bapak Happy Santoso - Plan Magang S1 - Juli - Sep

UNIVERSITAS PROKLAMASI 45

April 2024

Plan Approach

18 April 2024

Plan Approach

Konfirmasi pengajuan By proposal ke bp Rian Bidang Kemahasiswaan

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CAMPUS & COMMUNITY PARTNERS

KAMPUS & SMK PARTNERS – (MTD: AGUSTUS 2024)

No

Nama Kampus / SMK

Status

Pendaftar

Total Lulus

Fungsi

% Lulus

1

Universitas Kristen Duta Wacana (UKDW)

Mendaftar bootcamp

224

43

Bootcamp

19%

2

Universitas Atma Jaya Yogyakarta (UAJY)

Mendaftar bootcamp

421

86

Bootcamp

20%

3

Sekolah Vokasi Universitas Gadjah Mada (SV UGM)

Mendaftar bootcamp

91

26

Bootcamp

29%

4

SMK Negeri 1 Yogyakarta

Sudah PKL

3

3

Telephony

(DELTA, C3, C2)

100%

5

SMK Negeri 1 Depok

Sudah PKL

14

14

Telephony

(TEMA C3)

100%

6

SMK Muhammadiyah 2 Yogyakarta

Sudah PKL

5

5

Telephony

(TEMA C2)

100%

7

SMK Bopkri 1 Yogyakarta

Sudah PKL

5

1

Telephony

(TEMA C2)

100%

8

SMK Koperasi Yogyakarta

Sudah PKL

5

2

Telephony

(TEMA C2 & C3)

100%

9

AMIKOM FE

On Progress Magang

2

2

DELTA

100%

TOTAL = 3 kampus & 5 SMK // PKL sebagai Mitra Telephony & Bootcamp

768

180

​

​

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CAMPUS & COMMUNITY PARTNERS

MITRA OPERATION & TELEPHONY CENTER

No

Nama Kampus / SMK

Status

Pendaftar

Total Lulus

Fungsi

% Lulus

1

SMK Negeri 1 Yogyakarta

Sudah PKL

3

3

Telephony

(DELTA, C3, C2)

100%

2

SMK Negeri 1 Depok

Sudah PKL

14

14

Telephony

(TEMA C3)

100%

3

SMK Muhammadiyah 2 Yogyakarta

Sudah PKL

5

5

Telephony

(TEMA C2)

100%

4

SMK Bopkri 1 Yogyakarta

Sudah PKL

5

1

Telephony

(TEMA C2)

100%

5

SMK Koperasi Yogyakarta

Sudah PKL

5

2

Telephony

(TEMA C2 & C3)

100%

6

AMIKOM FE

On Progress Magang

2

2

DELTA

100%

​

768

180

​

​

26 of 94

  • Number of Certified Mitra
  • Offline Recruitment Juli 2024
  • Miniclass TEMA Cycle 2
  • Learning Curve Mini Class TEMA C2
  • Plan KIWI

COMPETENCY DEVELOPMENT MITRA

OPERATION - TELEPHONY CENTER

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RECRUITMENT OFFLINE SEPTEMBER 2024

FUNGSI

PENDAFTAR

HADIR

LULUS

TIDAK LULUS

DELTA

16

7

5

2

TEMA C1

33

11

7

4

TEMA C2*

180

61

24

9

TEMA C3

21

8

5

3

TEMA HAJI

54

17

11

6

CC SK

9

1

1

1

SBPV

30

6

5

1

AAV

11

4

3

1

RVO

18

7

4

1

TOTAL

372

122

65

28

*dilanjutkan untuk miniclass

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MINICLASS - TEMA CYCLE 2

Keterangan:

  • Peserta awal = Calon Peserta
  • Peserta ikut sampai akhir = Peserta Hadir

Monitoring Peserta Miniclass

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MINICLASS - TEMA CYCLE 2

Monitoring Peserta Lulus

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MINICLASS - TEMA CYCLE 2

Monitoring Pengambilan Slot

(Total Mitra)

Monitoring Pengambilan Slot

(Total Slot)

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MINICLASS - TEMA CYCLE 2

Monitoring Valid

(Total Mitra)

Monitoring Valid

(Total Valid)

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LEARNING CURVE TEMA C2

Kuadran

Kategori

Jumlah

Keterangan

I

High commitment, low competence

11 mitra

Slot banyak, valid sedikit

II

Low commitment, low competence

14 mitra

Slot sedikit, valid sedikit

III

Low commitment, high competence

0 mitra

Slot sedikit, valid banyak

IV

High commitment, high competence

1 mitra

Slot banyak, valid banyak

Before:

After:

Kategori

2022

2023

Fastest Valid/Slot

7 slot

2 slot

Average Valid/Slot

59 slot

33 slot

Lowest Valid/Slot

207 slot

86 slot

Kategori

2024*

2024

Fastest Valid/Slot

3 slot

12 slot

Average Valid/Slot

24 slot

28 slot

Lowest Valid/Slot

63 slot

41 slot

2024* : Mitra certified tanpa miniclass (Jan-Feb 2024)

Skema:

Mitra menjadi Tim 1 (offering - warm leads) hingga akhirnya ditunjuk oleh Team Leader menjadi Tim 2 (negotiating - hot leads) dan wajib mitra eksklusif

Skema:

Setelah mengikuti miniclass, mitra langsung diarahkan oleh Team Leader untuk menjadi Tim 2

*masih tim 1

I

IV

III

II

Indikator

2022

2023

2024*

2024

certified

135

189

55

30

valid

29

102

35

22

%

21.48%

53.97%

63.64%

73.33%

NAMA

BATCH

VALID

SLOT

KUADRAN

Shiddiqi Diqi

1

5

184

D1

Yana Paulina

1

5

163

D1

Muhammad Fajriady

2

5

173

D1

Anisa Rahmawati P

3

5

85

D2

Fitria Nurul

3

30

162

D4

Rizki Mulyawan

4

14

161

D1

Daniel Rio Andika Putra

5

4

146

D1

Ika Ayu Pratiwi

5

4

149

D1

Dita Puspita Sari

5

2

138

D1

Alviani Tresna Putri Utami

5

7

110

D1

Arif Teguh Wicaksono

6

13

132

D1

Adi Firmansyah

6

3

131

D1

Fajar Yudha

7

4

103

D1

Keyla Reisa Iara

8

3

82

D2

Ailsa Sheley

8

2

102

D2

Fransisca Ayu Puspita Sari

8

2

83

D2

Grevliany Jourien Noya

8

5

68

D2

Fathul Mubaroq

9

1

64

D2

Arta Aprilia Sri Astuti

10

2

49

D2

Florentina Sri Ratnaningrum

10

1

54

D2

Fransisca Lisa Dwi Puspa R

12

1

41

D2

Tessalonika Krisnawiranto

12

1

46

D2

Hanik Ulva

13

1

22

D2

Mathilda Eunike Andrea R

13

5

32

D2

Ida Maulidia

13

1

23

D2

Dian Indah Pratiwi

14

1

17

D2

33 of 94

NUMBER OF CERTIFIED MITRA

34 of 94

PLAN KIWI

Nama Training

Fungsi

Status

Tanggal Pelaksanaan

Keterangan

Supervisory Leadership

Operation, Telephony, & Techno

Completed

07/03/2024

​

Excel Basic Training

Operation & Telephony

Completed

04/05/2024

​

Practical Problem Solving Batch 1

Operation & Telephony

Completed

02/07/2024

​

Train the Trainer

Operation, Telephony, & Techno

Completed

18/09/2024

​

Communication Skill

Operation & Telephony

In progress

16/11/2024

Sedang pitching 3 vendor:

  • Swaragama Training Center
  • Smart Training
  • Dialogika

Dan 1 trainer independen:

  • Purwanto Edi (Trainer Public Speaking & Presentation Skill Training ACC —Januari 2024)

Coaching & Counselling

Operation & Telephony

In progress

15/10/2024

Sedang pitching 3 vendor:

  • Sinergia
  • Expertindo
  • Smart Training

Knowledge Injection through Workshop & In-Class Training for Team Leader

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PARTNER’S TRAINING JOURNEY

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UPDATE : TRAINING IN 2024 (MTD: SEP 2024)

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POOL TRAINER: OPERATION - TELEPHONY (MTD: SEP 2024)

38 of 94

JOB ENLARGEMENT RVO TO SBPV

Keterangan: Peserta job enlargement merupakan Mitra Available

bulan Des 2023 dengan jumlah total 102 mitra.

39 of 94

JOB ENLARGEMENT SBPV TO RVO

Keterangan: Peserta job enlargement merupakan Mitra Available bulan April 2024 dengan jumlah total 25 mitra.

40 of 94

PERFORMANCE MITRA

  • SEPTEMBER 2024 -

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​

  • Recap Event

PEOPLE MANAGEMENT

BERIJALAN OFFICE

67 of 94

PEOPLE MANAGEMENT EVENTS - SEPTEMBER 2024

REKAP KEHADIRAN EVENT SEPTEMBER 2024

ACARA

PESERTA

TARGET

KEHADIRAN

REALISASI KEHADIRAN

PERSENTASE KEHADIRAN

Kunjungan Industri Himpunan Mahasiswa Prodi Informatika UPN Veteran Yogyakarta

Eksternal

35

35

100%

Misa Jumat Pertama

Karyawan & Mitra

25

11

45%

Social Media Challenge

Karyawan & Mitra

25

33

132%

Kajian Berijalan

Karyawan & Mitra

25

23

92%

Komunitas Olahraga

Karyawan & Mitra

161

110

68%

27

6

Kunjungan Industri HIMATIF UPN

PD: Misa Jumat Pertama

Social Media Challenge

MT: Kajian Berijalan

Komunitas Olahraga

4

~

24

68 of 94

SUMMARY EVENT SEPTEMBER 2024

SUMMARY EVENT SEPTEMBER 2024

EVENT

PROBLEM IDENTIFICATION

CORRECTIVE ACTION

Kunjungan Industri Himpunan Mahasiswa Prodi Informatika UPN Veteran Yogyakarta

​

  • Sesi materi bisa dibuat lebih interaktif
  • Ketepatan waktu penyelenggaraan kegiatan
  • Kegiatan diselingi dengan sesi games interaktif
  • Melakukan reminder dan pemantauan berkala terkait perjalanan dan kedatangan peserta kunjungan

Misa Jumat Pertama

  • Peserta yang datang sedikit dan tidak mencapai target
  • Melakukan penyebaran undangan secara berkala melalui grup mitra

Social Media Challenge

  • Posting Social Media Challenge dilakukan di jam kerja, sehingga karyawan atau mitra yang sedang berada di jam kerja, berhalangan untuk mengikuti terlebih dahulu
  • Memperhatikan ulang terkait jam posting social media challenge

Kajian Berijalan

  • PPT Materi berupa video
  • Pengecekan materi H-7 dari penyelenggaraan kegiatan

Komunitas Olahraga

  • Sudah dilakukan voting tanggal olahraga, tetapi kehadiran tidak terlalu banyak
  • Diberikan reminder tiap minggunya melalui Team Leader

69 of 94

PEOPLE MANAGEMENT EVENTS - OKTOBER 2024

PLAN EVENT OKTOBER 2024

ACARA

PESERTA

TARGET

KEHADIRAN

REALISASI KEHADIRAN

PERSENTASE KEHADIRAN

Kunjungan Indonesian International Week Indonesian Student Association for International Studies

Eksternal

33

27

81%

Kunjungan HMPS IKS UIN Sunan Kalijaga Yogyakarta

Eksternal

50

43

86%

Breakfast Day

Karyawan & Mitra

744

744

100%

Game Par

Karyawan & Mitra

48

(on going)

(on going)

Kajian Berijalan

Karyawan & Mitra

25

(on going)

(on going)

Techno Day

Karyawan & Mitra

79

(on going)

(on going)

Persekutuan Doa

Karyawan & Mitra

25

(on going)

(on going)

Komunitas Olahraga

Karyawan & Mitra

161

(on going)

(on going)

17

2

Kunjungan IIW ISAFIS 2024

Kunjungan UIN Sunan Kalijaga Yogyakarta

Breakfast Day

Game Par

Kajian Berijalan

Techno Day

Persekutuan Doa

Komunitas Olahraga

​

1

24

9

25

28

~

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LOYALTY PROGRAM

OPERATION CENTER & TELEPHONY CENTER

Cut Off : Periode 2 2024 - Juli 2024

DETAIL MEMBERSHIP

minta tolong update yg bulan September ya kakak2, makasii

71 of 94

LOYALTY PROGRAM

TECHNO CENTER

Cut Off : Periode 2 2024 - Juli 2024

DETAIL MEMBERSHIP

minta tolong update yg bulan September ya kakak2, makasii

72 of 94

  • Fulfillment
  • Progres Bootcamp
  • Resource Techno
  • Training Techno

FULFILLMENT & TRAINING

TECHNO CENTER

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FULFILLMENT* TECHNOCENTER SEP 2024

*MPP dan MPE untuk Business Analyst, Project Manager, System Analyst, Software Specialist dan Quality Control

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PROGRESS BOOTCAMP - AGUSTUS

Feb

Jan

Mar

Apr

Mei

Jun

Jul

Agt

Sep

Nov

Okt

Des

Ket:

Branding & Recruitment

Welcoming

Training

Project Real

Presentation

Closing

BATCH

BATCH 8

BATCH 9

BATCH 10

BATCH 11

UPDATE BOOTCAMP AGUSTUS 2024

KEGIATAN

JUMLAH PESERTA

FASE ONGOING

DETAIL KEGIATAN FASE ONGOING

NEXT MONTH FASE

Bootcamp Batch 10

15

Absorbtion

  • Sharing terkait career path bootcamp, progress bootcamp, update tribe leader & persiapan materi untuk melakukan final presentation yang dilakukan pada tanggal 2 September 2024.
  • 30 Agustus 2024 - Gladi untuk final presentation bootcamp

Melakukan informasi kepada peserta yang lolos untuk lanjut di technocenter (OT & freelance) dengan komposisi existing :

  • BE ( 4 orang )
  • QC ( 5 Orang )
  • DA ( 3 Orang )
  • SA ( 3 Orang )

Bootcamp Batch 11

24

Rekrutmen

Close registration batch 11. Fase yang berjalan adalah interview - paralel juga memberikan informasi lolos/tidak kepada kandidat.

Welcoming Bootcamp Technocenter Batch 11 & training general + detail

​

Bootcamp Batch 12

-

Planning

Sedang mapping terkait perkiraan project yang akan masuk

Mendiskusikan terkait kebuthan platform project Q1 2025 dan perkiraan program yang akan berjalan 1 tahun 4x & persiapan program mini bootcamp

KOMPOSISI ABSORPTION BOOTCAMP SELESAI PROGRAM

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RESOURCE TECHNO - SEP

MONITORING RESOURCE TECHNO CENTER

MONITORING RESOURCE UTILIZATION

MONITORING RESOURCE LULUSAN BOOTCAMP

KETERANGAN SOURCE

DETAIL SOURCE

JUMLAH

DYNAMIC

VENDOR ID STAR

1

VENDOR SOFTWARE SENI

0

VENDOR XSIS

2

FREELANCE

FREELANCE FULL TIME

34

FREELANCE PART TIME

118

INTERNAL

ACC

27

OUTSOURCE

VENDOR BIRAWA

80

VENDOR ICN

8

VENDOR PERSADA

0

VENDOR SWAPRO

3

VENDOR XSIS

22

TOTAL

295

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RESOURCE TECHNO - SEP

MONITORING RESOURCE TECHNO CENTER

MONITORING RESOURCE UTILIZATION

MONITORING RESOURCE LULUSAN BOOTCAMP

KETERANGAN SOURCE

DETAIL SOURCE

JUMLAH

DYNAMIC

VENDOR ID STAR

1

VENDOR SOFTWARE SENI

0

VENDOR XSIS

2

FREELANCE

FREELANCE FULL TIME

34

FREELANCE PART TIME

118

INTERNAL

ACC

27

OUTSOURCE

VENDOR BIRAWA

80

VENDOR ICN

8

VENDOR PERSADA

0

VENDOR SWAPRO

3

VENDOR XSIS

22

TOTAL

295

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UPDATE TRAINING TECHNO

1. BOOTCAMP

  • Goals : LEVEL 0 → 1
  • Peserta : Mahasiswa / FG
  • Status Peserta : Internship
  • Jumlah Peserta : 30
  • Durasi : 3 bulan
  • Metode : Inclass Training, Project, Coaching & Counselling
  • Periode : 3x in year

2. RESKILL TRAINING &

ADDSKIL TRAINING

  • Goals : LEVEL 0 → 1
  • Peserta : Internal
  • Opsi Trainer : Vendor / Internal
  • Status Peserta : OT & Freelance
  • Jumlah Peserta : 5-10
  • Durasi : 2 minggu
  • Metode : Inclass, Project
  • Periode : Bimonthly

3. UPSKILL TRAINING

  • Goals : LEVEL 1 → 2 / 2 → 3
  • Peserta : Internal
  • Opsi Trainer : Vendor / Internal
  • Status Peserta : OT & Freelance
  • Jumlah Peserta : 5-10
  • Durasi : 2 minggu
  • Metode : Inclass, Project
  • Periode : Bimonthly

4. IT Basic Training

  • Goals : Basic Skills of IT & Business Process of ACC
  • Peserta : Internal
  • Status Peserta : OT & Freelance
  • Jumlah Peserta : 20
  • Durasi : 3 hari
  • Periode : Bimonthly

5. Leadership

  • Goals : Softskill of Leadership
  • Peserta : Internal Level 3
  • Status Peserta : (Lead, Cell Lead, Project Management)
  • Jumlah Peserta : 16
  • Durasi : Sesuai Program
  • Periode : Yearly

6. Train the Trainer

  • Goals : Preparing the Trainer
  • Peserta :Internal level 3
  • Status Peserta : Internal
  • Jumlah Peserta : 15
  • Durasi : 4 Hari
  • Periode : Yearly

Untuk update history training techno, dapat diakses di link :

https://bit.ly/historytrainingtechno

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UPDATE TRAINING TECHNO (by SEPTEMBER 2024)

TRAINING TECHNOCENTER 2024

NAMA TRAINING

SKEMA

PESERTA

TANGGAL TRAINING

METODE

JENIS TRAINING

Training .NET CORE

Training Internal

5

23-31 Jan

Online

Re-Skill

IT BASIC TRAINING BATCH 9

Training Internal

20

27-29 Feb

Online

ITBT

Bootcamp Technocenter Batch 9

Training Internal

20

19 Feb-4 Apr

Offline

Bootcamp

Training Katalon

Training Internal

6

1-12 Mar

Offline

Re-Skill

Training Leadership

Training External

16

7-8 Mar, 23-22 Mar

Offline

Training Leadership

Seminar Microsoft

Seminar External

70

7 Mar

Offline

Seminar

Training Outsystem

Training External

6

3-4 Apr

Online

Up-Skill

Training RPA

Training Internal

8

23-30 Apr

Online

Re-Skill

​

IT BASIC TRAINING BATCH 10

​

Training Internal

18

23-25 Apr

Online

ITBT

Training System Analyst

Training External

10

7-15 Mei

Offline

Up-Skill

Bootcamp Technocenter Batch 10

Training Internal

15

27 Mei-28 Juni

Offline

Bootcamp

IT BASIC TRAINING BATCH 11

Training Internal

14

25-27 Juni

Online

ITBT

Training React

Training External

12

11-19 Juli

Offline

Up-Skill

Training Katalon Batch 2

Training Internal

8

15-23 Juli

Offline

Re-Skill

IT BASIC TRAINING BATCH 12

Training internal

18

20-22 Agustus

Online

ITBT

Training Springboot

Training External

9

21-30 Agustus

Offline

Up-Skill

Training RPA Batch 2

Training Internal

5

2-6 September

Offline

Re-Skill

Training Train the Trainer

Training External

16

11-12, 17-18 September

Offline

Soft-Skill

79 of 94

UPDATE POOL TRAINER TECHNO

Platform

Trainer Availability 2023

> INDEX MINIMAL

(4,25)

Trainer Availability 2024

> INDEX MINIMAL (4,25)

Scrum and System Analyst (SA)

2

2

3

3

QC Software and Manual Testing (QC)

3

3

5

4

Laravel (Front End)

3

3

4

3

ReactJS & Native(Front End)

2

1

2

1

PL/SQL (Back End)

2

2

3

2

Java Spring Boot (Back End)

3

3

4

4

SoftwareAG (Back End)

2

2

2

0

Informatica (DA)

2

2

1

1

Power BI (DA)

3

1

1

1

RPA (DA)

2

1

4

2

.NET (DA)

3

1

5

4

UNIPAAS (DA)

2

1

4

3

Outsystem (Front End)

1

1

3

1

Total

28

21

41

28

80 of 94

  • Administration
  • Recruitment
  • Competency Development
  • People Management

Standard Operating Procedure (SOP)

HC BERIJALAN

81 of 94

SOP HC BERIJALAN

NO

DIVISI PIC

STANDARD OPERATING PROCEDURE

STATUS

JUMLAH

1

Admin & HC BP Op-Tel

Pembukaan Slot Mitra

DONE

1

2

HC BP Op-Tel

Offline Recruitment Mitra & Team Leader

DONE

1

3

HC BP Op-Tel

Pembukaan Periode

On Progress

1

4

HC BP Techno

Bootcamp (Rekrutmen, Program, Absorption)

DONE

1

5

HC BP Techno

Rekrutmen Techno (All & Outsource/Freelance)

DONE

1

6

HC CDA Op-Tel

Pelaksanaan Working License

On Progress

1

7

HC CDA Op-Tel

Rencana & Pelaksanaan Training Internal

DONE

1

8

HC CDA All

Training In-Class Vendor

DONE

1

9

HC CDA Techno

Training Internal

DONE

1

10

HC PM

Case Mitra

On Progress

1

82 of 94

SOP HC BERIJALAN

NO

DIVISI PIC

STANDARD OPERATING PROCEDURE

STATUS

JUMLAH

1

Admin & HC BP Op-Tel

Pembukaan Slot Mitra

DONE

1

2

Admin Op-Tel

Penanganan Izin Mitra

On Progress

1

3

Admin Op-Tel

Penanganan Komplain

On Progress

1

4

Admin Op-Tel

Penanganan Medical Karyawan

On Progress

1

5

Admin Op-Tel

Advance & Realisasi Kegiatan Monthly HC

On Progress

1

6

Admin Techno

Surat Perintah Kerja

On Progress

1

7

HC BP Op-Tel

Offline Recruitment Mitra & Team Leader

On Progress

1

8

HC BP Op-Tel

Pembukaan Periode

On Progress

1

9

HC BP Techno

Bootcamp (Rekrutmen, Program, Absorption)

DONE

1

10

HC BP Techno

Rekrutmen Techno (All & Outsource/Freelance)

DONE

1

11

HC CDA Op-Tel

Pelaksanaan Working License

On Progress

1

12

HC CDA Op-Tel

Rencana & Pelaksanaan Training Internal & Vendor

On Progress

2

13

HC CDA Op-Tel

Pengajuan Unplanned Training

On Progress

1

14

HC CDA All

Training In-Class Vendor

DONE

1

15

HC CDA Techno

Training Internal

DONE

1

16

HC DOC Analyst

Penggajian Mitra Operation - Telephony Center

On Progress

1

17

HC PM

Pembuatan Event & Sponsorship

On Progress

2

18

HC PM

Kunjungan Industri

On Progress

1

19

HC PM

Case Mitra

On Progress

1

83 of 94

  • PEAR
  • KIWI
  • RASPBERRY
  • BARBERRY

PROGRESS CREATION BERIJALAN 2024

84 of 94

Update Progress Creation berijalan 2024

Strategy Alignment

Creation / Project Initiation

Deliverable

(Hasil)

Progress YTD Juli 2024

Issues

Action Plan

Expected Result YTD

(Final Year 2024)

Due Date

Status

1. Maximize value in every portfolio with competitive advantage

PEAR

Mengembangkan kualitas certified mitra agar sesuai dengan ekspektasi user (level 1)

Miniclass TEMA Cycle 2

  • Sudah berjalan 15 batch per Agustus 2024 dengan total peserta 149 dan lulus 125 peserta (83.89%)
  • Learning curve meningkat tapi tidak apple-to-apple karena tim 1 vs tim 2
  • Jumlah mitra baru yang bisa menghasilkan valid meningkat sebesar 36% dibandingkan 2023
  • Dari peserta lulus, terdapat 41 mitra mengundurkan diri (turnover 32.8%). Sebanyak 29.3% memilih untuk bekerja di tempat lain. Peserta Miniclass merasa “kaget” akan dunia kerja yang sesungguhnya setelah lulus (target, follow up di luar jam kerja, penolakan, rebutan sama cabang, dan cancel pengajuan).
  • Membuat sharing session dengan mitra senior selama Miniclass
  • Rearrange tandem agar menjadi salah satu sesi pembelajaran selama Miniclass
  • Menyusun kurikulum inkubasi (10 slot after Miniclass)
  • Membuat program Ketua Kelas (mirror RVO)
  • Memperkaya mitra baru dengan pengalaman mitra senior, sehingga bisa meretain mitra baru untuk stay lebih lama di TEMA Cycle 2
  • Menambah ilmu negosiasi sehingga meningkatkan valid mitra baru

Q4

In Progress

5. Transformation mindset to empower implementation of changes

KIWI

Mengembangkan skill para Team Leader untuk skill dalam leadership, menganalisa data, dan coaching team dengan harapan dapat tersalurkan pada team dengan baik dan mampu menghasilkan next leader yang berkualitas

Train the Trainer

  • Batch 3 akan dilaksanakan di bulan Agustus dengan target peserta dari 3 pilar berijalan
  • Belum menemukan tanggal yang sesuai dengan availability vendor dan peserta berijalan
  • Melakukan pitching vendor dan relook Batch 3 yang akan terlaksana di bulan Sep 2024 dengan 16 peserta dari pillar Operation, Telephony, dan Technocenter
  • Batch 3 dapat terlaksana
  • 50% trainer mendapatkan sesi TTT dan hasil NPS meningkat

20 September 2024

In Progress

Problem Solving

  • Batch 1 telah berjalan dengan 14 peserta dari pillar Operation dan Telephony center.
  • Rangkaian kegiatan dirasa belum menggali dan membedah lebih dalam terkait data yang dibutuhkan oleh TL sehari-hari
  • Batch 2 sedang in progress diskusi untuk perubahan silabus materi training
  • TL mampu menganalisa data dan mengolah data sebagai bahan kerja team

Q3

In Progress

Effective Communication (Selling)

  • In progress mencari vendor suitable untuk fungsi Telephony
  • In discuss dengan BCA, namun per batch harus 25 pax dan 25jt/hari (2 hari in-class)
  • Dalam proses negosiasi untuk jumlah peserta yang ideal dan sesuai dengan kondisi berijalan
  • TL terutama telephony mempunyai standar komunikasi yang sama

Q4

In Progress

Coaching and Counseling

  • Sedang penyusunan TNA
  • Trainer Mas Oto
  • Proses penyusunan TNA masih disesuaikan dengan kebutuhan masing-masing fungsi
  • Dalam proses mapping kebutuhan untuk TNA dan silabus materi
  • TL dapat melakukan sesi CnC dengan metode yang tepat sasaran sesuai tingkatan kebutuhan mitra

Q4

In Progress

2. Sharpening operational application using new technology for new capability that drive productivity

RASBERI

Memastikan agar mitra yang bisa mengambil slot adalah mitra dengan produktivitas, sikap, dan komitmen yang baik

  • Sudah di sosialisasikan kepada Departemen Head terkait di DOC
  • Sudah berjalan selama 3 periode booking slot per Agustus 2024
  • Presentase Cancelation Slot mitra di Periode 1 Agustus 2024 berkurang sebesar 11,25% dibandingkan Periode 2 Juli 2024
  • Implementasi rating mitra terhadap proses booking slot mitra masih menggunakan sistem manual
  • Pada Fungsi TEMA C2, Mitra dengan rating Rendah masih bisa mengambil Slot (dengan catatan tidak termasuk mitra perhatian khusus) karena turnover mitra yang cukup tinggi
  • Sosialisasi Terbuka kepada Mitra Berijalan
  • Mengembangkan sistem rating mitra yang terhubung dengan akun delima mitra
  • Meningkatkan produktivitas mitra berijalan
  • Menjaga serta memperbaiki komitmen dan sikap mitra dalam bekerja
  • Mengkategorikan mitra-mitra berijalan dengan Badge rating mitra

Q4

In Progress

3. Make digital meets business goal to better serve the customer

BARBERRY

Meningkatkan awareness kepada komunitas IT yang ada di Jogja

Tech Meet Up bersama JogjaJS

  • Sudah berjalan dan dihadiri oleh 42 peserta dari berbagai background (perusahaan, start up, mahasiswa)
  • Mostly peserta yang ikut berasal dari perusahaan, oleh karena itu harus secara smooth untuk menyampaikan hal - hal terutama penawaran project
  • Melakukan pendekatan in person dan berkenalan secara langsung
  • Melakukan rekap database kehadiran dan mapping possiblity resource to reach
  • Ada salah satu peserta dari Tech Meet Up dengan JogjaJS yang bergabung menjadi freelance/outsource

30 November 2024

In Progress

85 of 94

Core Strategy Initiative

Key Initiatives / Projects /Products

Description

Achievement 2024

Remarks

Target 2025

Orange x Strawberry

Operational Excellence in HC Processes and Strategic Agile Workforce at berijalan.

KIWI (Knowledge Injection through Workshop & In-class Training).

Team Leader sudah mengikuti training:

  • 84% Supervisory Leadership (78 dari 93).
  • 57% Basic Excel (34 dari 60).
  • 50% Practical Problem Solving Skill (16 dari 32).
  • 37% Train the Trainer (26 dari 70).

Pengembangan modul dan eksekusi training TL:

  • Tahap pitching vendor (Coaching & Counselling dan Communication Skill).
  • Tahap revisi modul (Practical Problem Solving Skill).
  • Tahap on going pada bulan September (Train The Trainer).

100% TL sudah mengikuti Training:

  • Problem Solving (Q1).
  • Communication Skill (Q1).
  • Coaching & Counselling (Q2).

PEAR (Personalized Learning Program for Partners).

  • 15 batch Miniclass telah terlaksana dengan 84% graduation rate dan peningkatan 30,56% learning curve (Q3)
  • Penurunan 16.04% pada jumlah mitra cancel join
  • Penurunan 28.15% pada jumlah mitra non available

Pengembangan miniclass pada enam fungsi Telephony:

TEMA C1, TEMA C3, TEMA Haji, Prioritas Dana, DELTA, CCSK).

100% fungsi Telephony memiliki Miniclass (Q4).

RASBERI (Rating System for Berijalan Partnership).

Piloting berjalan selama 3 periode booking slot dengan hasil:

  • 0.7% (rating 1) mitra pada kategori poor
  • 88.1% mitra pada kategori standard (rating 2-3)
  • 11.2% pada kategori good (rating 4-5)
  • Penurunan cancelation slot sebesar 11.25 %

Adanya adjustment pada parameter attitude.

  • 100% rating terimplementasi pada Opcent & Telephony Centre (Q1).
  • Integrasi dengan DELIMA (Q4).

BARBERRY (Branding and Sourcing for berijalan) x Techno Center.

  • Kampus: Pendaftar member Bootcamp meningkat 47.37% dan member join meningkat 9.25%.
  • Komunitas: Pendaftar freelance techno meningkat 38.24% dan member join meningkat 36.84%.

Belum mendapatkan Leads dari kegiatan engagement dengan komunitas.

Mendapatkan 1-2 resource dari kegiatan engagement dengan komunitas untuk masuk dalam Techno center dan tergabung dalam projects (Q3).

(Key Initiatives In Line with Division Priorities, Key Metrics & Strategy 2025 stated in previous slide)

    • Inisiatif yang dilakukan saat ini (penjabarannya seperti apa)

Menjelaskan tentang issue/kendala atau feedback atau penjabaran hasil 2024

RAPIM ACC 2025 | HIGHLY CONFIDENTIAL | FOR INTERNAL USE ONLY | @2024

86 of 94

1. KIWI

(Knowledge Injection

through Workshop & In-Class Training)

4. BARBERRY

(Branding and Sourcing for berijalan) x Techno Center

2. PEAR

(Personalized Learning Program for Partners)

3. RASBERI

(Rating System for berijalan Partnership)

KIWI

KIWI merupakan program untuk memperluas skill dan pengetahuan Team Leader melalui workshop dan in-class training yang kemudian akan diterapkan Team Leader untuk mengembangkan team dibawahnya agar performa tim meningkat

TNA materi dengan user

Pitching vendor

Module development

Pelaksanaan

Evaluasi

Training Development TL

We are here!

Jun ‘24

Supervisory

Leadership

Jun ‘24

Jul ‘24

Jul - Dec ‘24

Dec ‘24

Train the

Trainer

Problem

Solving

Excel &

Access

Coaching,

Counseling, Mentoring

ACC

Ways

Effective

Communication

Function-related

Technical Skill

Resolving

Customer Problems

Managing Underperformance

Approval materi

Jul ’24

87 of 94

1. KIWI

(Knowledge Injection

through Workshop & In-Class Training)

4. BARBERRY

(Branding and Sourcing for berijalan) x Techno Center

2. PEAR

(Personalized Learning Program for Partners)

3. RASBERI

(Rating System for berijalan Partnership)

PEAR

Di tahun 2024, strategi PEAR yang dikembangkan adalah menambahkan program yang disesuaikan pada masing-masing fungsi. Sebagai permulaan, program ‘Miniclass’ untuk fungsi Telephony piloting di fungsi TEMA Cycle 2 terlebih dahulu yang kemudian akan mirroring di fungsi Telephony lainnya. Sedangkan untuk fungsi Operation, akan dikembangkan program ‘Warming Up’.

PEAR adalah rangkaian program development yang bertujuan untuk mempersiapkan kompetensi mitra masing-masing fungsi agar dapat bekerja sesuai dengan ekspektasi user (level 1)

Skema Miniclass

TNA materi dengan user

Case Study preparation

Module development

Approval materi

Pelaksanaan

Evaluasi

We are here!

Day 1

Day 2

Day 3

Day 4

Day 5

​

​

​

​

​

Product Knowledge

Simulasi Perhitungan

Selling Skill

Roleplay

Exam

PEAR

Miniclass TEMA Cycle 2

88 of 94

1. KIWI

(Knowledge Injection

through Workshop & In-Class Training)

4. BARBERRY

(Branding and Sourcing for berijalan) x Techno Center

2. PEAR

(Personalized Learning Program for Partners)

3. RASBERI

(Rating System for berijalan Partnership)

Shapes

Number

Star

Kategori Shapes akan menentukan masa kerja mitra ( per slot )

Kategori Number menentukan angka productivity grading mitra (1-5)

Kategori Star menentukan gabungan komposisi nilai dari 3 parameter (1-5)

RASBERI (Rating System for berijalan Partnership) merupakan gabungan dari 3 parameter Attitude & Komitmen, Konsistensi Performance, dan Masa Kerja. Ketiga hal tersebut yang memengaruhi nilai / rate masing-masing mitra dan akan diakumulasikan dalam antrian utama pengambilan slot maupun perhitungan best performance Mitra.

Proposal

Execution

Socialization

Q4 of 2023

Drafting

Develop Formula

Jan 24 - Jun 24

Jul 24

Aug 24

Sep 24

RASBERI

We are here!

> 3000 slot

< 2000 slot

> 2000 slot

​

RVO, AAV, GC, DELTA, TEMA

according to grading

​

​

SBPV, PRIO DANA

productivity > 80%

​

​

CUST CARE SETIR KANAN

pengambilan slot > 90%

​

Productivity setiap fungsi

PARAMETERS

WEIGHT

SOURCE

NOTES

ELEMENTS

PRODUCTIVTY

60%

System

ASCII, Google Sheet

Productivity sesuai Grading masing-masing

ATTITUDE

20%

Team Leader & System

Delima , Gform / Survey Monkey

Penilaian Attitude oleh User

COMMITMENT

20%

System

Delima, Google Sheet Cancelation

Check In Delima, Cancelation slot, dan Perizinan slot tanpa pengganti

​

​

2

> 4000 slot

89 of 94

​

- Sosialisasi Bootcamp Batch 11

- FGD Magang FTI UAJY

​

RESOURCE TECHNO

1. KIWI

(Knowledge Injection

through Workshop & In-Class Training)

4. BARBERRY

(Branding and Sourcing for berijalan) x Techno Center

2. PEAR

(Personalized Learning Program for Partners)

3. RASBERI

(Rating System for berijalan Partnership)

Asosiasi Digital Kreatif

Hacklab Rocks is a tech talent hub & placement hacking.

Komunitas Game Developer Jogja

Finix76 is a startup

builder

Media & Komunitas Belajar UI UX Indonesia

Komunitas JavaScript di Yogyakarta

Awareness

Awareness

Leads

Awareness

Awareness

- Job Fair AMIKOM

- Sponsorship UKDW

BARBERRY

BARBERRY (Branding and Sourcing for berijalan) x Techno Center merupakan Kegiatan branding dengan tujuan mengenalkan berijalan Techno Center kepada Universitas dan Komunitas IT di Yogyakarta dengan menyelenggarakan berbagai kegiatan kolaborasi.

Universitas Islam Indonesia

Sekolah Vokasi UGM

Universitas Atma Jaya Yogyakarta

Universitas Kristen Duta Wacana

Universitas Pembangunan “Veteran” Yogyakarta

Universitas Teknologi Yogyakarta

Leads

Leads

Leads

Leads

Leads

Leads

Leads

Universitas AMIKOM Yogyakarta

Awareness

MATRIX ENGGAGEMENT CAMPUS

Awareness

Gathering Tech Talents: (Support event, FGD, Sharing, Seminar/Workshop, Hackathon)

Profile berijalan, sistem membership dan freelancer, ide aktivitas

Komunitas IT Jogja mengetahui berijalan Techno Center & PICA Event

Activity

Input

Output

Enggagement

Approach & Mapping kompetensi anggota komunitas

Profile anggota komunitas

DB. kompetensi anggota komunitas

Leads

Mendaftar freelance

PKS & project

Database Freelance/

OT

Penawaran project berijalan

Surat Perintah Kerja

Penawaran sharing / training session - sebagai Trainer

Kurikulum/Silabus kompetensi tech academy

Freelance Trainer

2 bulan

1 bulan

1 bulan

2 bulan

2 bulan

Database Freelance/OT

MATRIX ENGGAGEMENT COMMUNITY

Awareness

Melakukan Approach Calon Kampus Partner

Company Profile, Deck Program Bootcamp

List dan Kontak Dosen/ Himpunan Mahasiswa

Activity

Input

Output

Enggagement

Mahasiswa mendaftar bootcamp

Data pelamar

Data kandidat lolos seleksi rekutmen

Leads

Peserta Bootcamp join as freelancer

MPP, benefit, form pendaftaran

Database Freelance & Perjanjian Kerja Sama

Mendapat Project

Project untuk dikerjakan

Penawaran Dosen menjadi Trainer

Skema benefit, Timeline & Silabus

Database Trainer

1 bulan

1 bulan

1 bulan

4 bulan

2 minggu

Report Productivity & Surat Perintah Kerja

Collaborative Learning: (Kuliah Umum, Support event, Sponsorship, etc)

Materi, budget, program bootcamp, program MSIB-MBKM.

Mahasiswa mengetahui berijalan techno center & PICA Event

Mahasiswa mengikuti bootcamp

Peserta Bootcamp, Timeline program

Peserta bootcamp & report evaluasi bootcamp.

1 bulan

1 bulan

​

- Meet Up with IT Community Jogja (JogjaJS & PhytonID)

​

- Mini Camp UTY

- Seminar “Project Management” UPN

- Kunjungan HIMATIF UPN

- Kunjungan HIMASISFO UPN

- Seminar IS Everywhere UAJY

- Pembekalan Wisudawan FTI UAJY

​

- Job Fair Career Expo

- Sharing Session Alumni Bootcamp

- Jogja HR Tech Forum#4

Feb

Jan

Mar

Apr

Mei

Jun

- Himpunan Mahasiswa IT Jogja Gathering

- Sponsorship Universitas Teknologi Yogyakarta

​

- Open Booth USD

- Job Fair UGM

- Mitra Gathering FTI UKDW

- Seminar with Google Developer Group Jogja

- Visitasi Pengguna Alumni UNY

- Kuliah Tamu Penjaminan Mutu UAJY

- Meet Up with PhytonID Jogja

September

Oktober

November

Desember

Agustus

Jul

We are here!

90 of 94

TERIMA

KASIH

91 of 94

Next Plan

LEARNING CURVE

PEAR

Next Plan

Next Plan

Orange x Strawberry

Strategy Alignment

Creation/Project Initiatives

Related Function

Deliverable

Progress YTD Juli 2024

Hurdles/Issues

Action Plan

Expected Result

Due Date

Status

Applying PDCA to strengthen the execution of the company's strategy.

​

Integrated Project Management (I-Proper)

CSM &

IT

Measure project effectiveness from objectives, KPI, stakeholder satisfaction, financial impact, risk management and business impact.

Project Performance Q1, Q2 Done

Not yet implemented to IT employee

Formulate key metrics and rules to measure project performance implemented for IT employees

Implemented to IT Employee

Q4

In Progress

Transformation Mindset to empower implementation of change

EBEK Socialization

Corporate Compliance, Industrial Relations, Learning Management

Make sure all employees are aware and understand about the importance of EBEK

Piloting done in 9 Branches in DKI:

Cibubur, Depok,WTC, Pancoran, Serang, Harapan Indah Pondok Cabe,

To find the best method to deliver all 11 points within 2 hours.

Make videos with a duration of maximum 1 minutes for every points of EBEK.

All employees aware and understand the importance of EBEK

Q1 2025

In Progress

1. Maximize value in every portfolio with competitive advantage

2. Sharpening operational application using new technology for new capability that drive productivity

3. Make digital meets business goal to better serve the customer

4. Commit and accelerate company ESG agenda

5. Transformation mindset to empower implementation of changes

Orange x Strawberry

​

(Operational Excellence in HC Processes and Strategic Agile Workforce at berijalan)

HC berijalan

Enhancing the caliber of berijalan's partners and Team Leaders by raising community awareness, developing educational initiatives, and upholding its shift quality through productivity, attitude, and commitment.

  • PEAR – 12 batches of Miniclass have been deployed successfully, and are currently in evaluation stage
  • KIWI – 2 trainings are in vendor negotiating stage, 1 is currently revising the syllabus, and 1 will be deployed in September.
  • RASBERI – program has been successfully running for 3 booking periods.
  • BARBERRY – Approach successfully in 8 campuses and IT communities.
  • PEAR – turnover was rather high, 32.8%
  • KIWI – TNA and syllabus discussion with the vendor
  • RASBERI – insufficiently implemented procedure
  • BARBERRY – adapt the delivery to suit the audience
  • PEAR – developing the learning schemes
  • KIWI – pitching all possible vendors whilst relooking our syllabus
  • RASBERI – develop a system which connects to Delima account
  • BARBERRY – in-person approach
  • PEAR – retain new partners to stay longer
  • KIWI – developing TLs skills and increasing its NPS results
  • RASBERI – increase partners' productivity, commitment, and attitude
  • BARBERRY – Participants can sign up to become Technocenter freelancers or outsourcers as well as Berijalan partners

Q3 - Q4

In Progress

TNA materi dengan user

Case Study preparation

Module development

Approval materi

Pelaksanaan

Evaluasi

12 batch

We are here!

  • Mapping of functional needs and discussions related to the standardization of the scripts being created.
  • Sourcing more vendors related to selling skill communication.

Trainer

Function

Keterangan + Issue

In house vendor

Operation, Telephony, & Techno center

Issue: negosiasi tanggal pelaksanaan

Namun, akhirnya batch 3 akan terlaksana di bulan September

Internal

Operation & Telephony

On progress relook silabus & materi kembali

Internal

Operation & Telephony

On progress relook TNA, silabus, & materi

In house vendor

Telephony

On progress negosiasi dengan vendor

Issue: negosiasi harga & jumlah peserta

Train the Trainer

Practical Problem Solving Skill

Coaching, Counseling, Mentoring

Effective Communication (Selling)

100

LULUS

58

aktif

34

PRODUKTIF

Kategori

Before Miniclass

After Miniclass

Fastest Valid/Slot

3 slot

12 slot

Average Valid/Slot

27 slot

25 slot

Lowest Valid/Slot

94 slot

46 slot

Alasan lain

Tidak sesuai dengan passion

Tidak merespon

Sudah mendapatkan pekerjaan

21.4%

53.9%

63.6%

73.3%

2022

2023

2024*

2024

Jumlah mitra baru yang bisa menghasilkan valid meningkat dengan adanya Miniclass

Keterangan: Miniclass berjalan mulai dari Mei 2024

​

​

Jul

Aug

Sep

Oct

Nov

Dec

01

Train the Trainer

TNA, Modul & Proposal Approval

Batch 3

Evaluasi

​

​

02

Practical Problem Solving

Batch 1

TNA, Modul & Proposal Approval

Batch 2

Evaluasi

​

03

Coaching, Counseling, Mentoring

​

​

TNA, Modul & Proposal Approval

Batch 1

Evaluasi

04

Effective Communication (Selling)

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TNA, Pitching Vendor, & Approval

Batch 1

Evaluasi

*Before Miniclass: Jan-Mar 2024 | After Miniclass: Apr-Jul 2024

Miniclass

  • Pengenalan Sistem & Follow Up WA
  • Pengenalan Negosiasi per Area
  • Cara Monitoring Warm Leads
  • Cara Order Prospek
  • Cara Koordinasi ke Cabang

Incubator

(10 slot)

(10 slot)

Mentoring

(Ketua Kelas)

ISSUE

Turnover mitra baru yang cukup tinggi di angka 42% dan 28,57% di antaranya memilih bekerja di tempat lain.

ISSUE

  • Miniclass adalah salah satu program dari PEAR yang ditujukan untuk memperdalam product knowledge dan selling skill mitra TEMA Cycle 2.

Personalized Learning Program for berijalan Partners

100

LULUS

58

aktif

34

PRODUKTIF

Miniclass

Incubator

(10 slot)

(10 slot)

Mentoring

84.03%

58%

58.62%

15.97%

42%

41.38%

Pool peserta per 2024 //

Trained peserta MTD Juli

Pitching, TNA & Modul development

84%

58%

59%

GRADUATION RATE

ACTIVE MITRA

PRODUCTIVE MITRA

Result of Miniclass

Slot selection

Learning Curve

KIWI - Knowledge Injection through Workshop & In-class Training

PEAR (Miniclass TEMA Cycle 2)

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92 of 94

Next Plan

Orange x Strawberry

Orange x Strawberry

Strategy Alignment

Creation/Project Initiatives

Related Function

Deliverable

Progress YTD Juli 2024

Hurdles/Issues

Action Plan

Expected Result

Due Date

Status

Applying PDCA to strengthen the execution of the company's strategy.

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Integrated Project Management (I-Proper)

CSM &

IT

Measure project effectiveness from objectives, KPI, stakeholder satisfaction, financial impact, risk management and business impact.

Project Performance Q1, Q2 Done

Not yet implemented to IT employee

Formulate key metrics and rules to measure project performance implemented for IT employees

Implemented to IT Employee

Q4

In Progress

Transformation Mindset to empower implementation of change

EBEK Socialization

Corporate Compliance, Industrial Relations, Learning Management

Make sure all employees are aware and understand about the importance of EBEK

Piloting done in 9 Branches in DKI:

Cibubur, Depok,WTC, Pancoran, Serang, Harapan Indah Pondok Cabe,

To find the best method to deliver all 11 points within 2 hours.

Make videos with a duration of maximum 1 minutes for every points of EBEK.

All employees aware and understand the importance of EBEK

Q1 2025

In Progress

1. Maximize value in every portfolio with competitive advantage

2. Sharpening operational application using new technology for new capability that drive productivity

3. Make digital meets business goal to better serve the customer

4. Commit and accelerate company ESG agenda

5. Transformation mindset to empower implementation of changes

Orange x Strawberry

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(Operational Excellence in HC Processes and Strategic Agile Workforce at berijalan)

HC berijalan

Enhancing the caliber of berijalan's partners and Team Leaders by raising community awareness, developing educational initiatives, and upholding its shift quality through productivity, attitude, and commitment.

  • PEAR – 12 batches of Miniclass have been deployed successfully, and are currently in evaluation stage
  • KIWI – 2 trainings are in vendor negotiating stage, 1 is currently revising the syllabus, and 1 will be deployed in September.
  • RASBERI – program has been successfully running for 3 booking periods.
  • BARBERRY – Approach successfully in 8 campuses and IT communities.
  • PEAR – turnover was rather high, 32.8%
  • KIWI – TNA and syllabus discussion with the vendor
  • RASBERI – insufficiently implemented procedure
  • BARBERRY – adapt the delivery to suit the audience
  • PEAR – developing the learning schemes
  • KIWI – pitching all possible vendors whilst relooking our syllabus
  • RASBERI – develop a system which connects to Delima account
  • BARBERRY – in-person approach
  • PEAR – retain new partners to stay longer
  • KIWI – developing TLs skills and increasing its NPS results
  • RASBERI – increase partners' productivity, commitment, and attitude
  • BARBERRY – Participants can sign up to become Technocenter freelancers or outsourcers as well as Berijalan partners

Q3 - Q4

In Progress

  • Preparation of Cooperation Draft/MoU

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  • Collaboration on Events: Guest Lectures/ Seminars/ Sponsorships

PROGRESS

New Campus Collaboration (2024)

IMPACT

Universitas Pembangunan “Veteran” Yogyakarta

Universitas Teknologi Yogyakarta

Universitas AMIKOM Yogyakarta

New Community Collaboration (2024)

Sept’24

Oct’24

Database Profile

Community Collaboraton to Create Awareness

Next -> Approach to join Project (Freelance/Outsource)

53 Profile yang mengisi form dan 42 yang hadir dalam Event

6 Join Bootcamp

3 Join Bootcamp

25 Join Bootcamp

Kenaikan Jumlah Pendaftar Bootcamp

We are here!

ISSUE

Pendekatan perlu dilakukan in-person untuk penyampaian hal terkait penawaran project

ISSUE

Summary Rating Mitra

Commitment Mitra

Productivity Mitra

The pilot implementation is conducted using only 2 parameters:

Productivity & Commitment

Awareness

Gathering Tech Talents

Engagement

Approach & Mapping Competency

Leads

Apply Freelance

Joining projects on Berijalan

Sharing sessions trainer

Awareness

Approach Partner

Engagement

Apply Bootcamp

Leads

Collaborative Events)

Joining Bootcamp

Join

Projects

Trainer

Active Partners Pilot testing has been conducted for 3 booking slot periods as of August 2024

Implementation of partner rating for the booking slot process still uses a manual system

  • Seminar with Phyton JogjaID

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  • Tech Gathering with Google Developer Group Jogja

Next Plan

99% of Partner Berijalan already have ratings above the standard threshold.

Partner Slot Cancellations Decreased by 11.25%

Most partners earn 3 productivity points.

Next Plan

Partner Berijalan Socialization

Development of the Rating System for Connected to Delima

New Campus Collaboration (2024)

RASBERI – 3 PARAMETER MITRA EVALUATION (PRODUCTIVITY, ATTITUDE, & COMMITMENT)

BARBERRY (Branding and Sourcing for berijalan) x Techno Center

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MATRIX ENGAGEMENT CAMPUS

MATRIX ENGAGEMENT COMMUNITY

TIMELINE

PILOTING

* Productivity points are equalization points for grade differences in each function.

The number of community members applying for Freelance in Technocenter Increased by 38.24% along with its joining numbers by 36.84%

The number of students registering for Bootcamp Increased by 47.37% along with its joining numbers by 9.25%

93 of 94

1. KIWI

(Knowledge Injection

through Workshop & In-Class Training)

4. BARBERRY

(Branding and Sourcing for berijalan) x Techno Center

2. PEAR

(Personalized Learning Program for Partners)

3. RASBERI

(Rating System for berijalan Partnership)

KIWI

KIWI merupakan program untuk memperluas skill dan pengetahuan Team Leader melalui workshop dan in-class training yang kemudian akan diterapkan Team Leader untuk mengembangkan team dibawahnya agar performa tim meningkat

PEAR

Di tahun 2024, strategi PEAR yang dikembangkan adalah menambahkan program yang disesuaikan pada masing-masing fungsi. Sebagai permulaan, program ‘Miniclass’ untuk fungsi Telephony piloting di fungsi TEMA Cycle 2 terlebih dahulu yang kemudian akan mirroring di fungsi Telephony lainnya. Sedangkan untuk fungsi Operation, akan dikembangkan program ‘Warming Up’.

PEAR adalah rangkaian program development yang bertujuan untuk mempersiapkan kompetensi mitra masing-masing fungsi agar dapat bekerja sesuai dengan ekspektasi user (level 1)

Skema Miniclass

TNA materi dengan user

Case Study preparation

Module development

Approval materi

Pelaksanaan

Evaluasi

We are here!

Day 1

Day 2

Day 3

Day 4

Day 5

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​

​

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Product Knowledge

Simulasi Perhitungan

Selling Skill

Roleplay

Exam

TNA materi dengan user

Pitching vendor

Module development

Pelaksanaan

Evaluasi

Training Development TL

We are here!

Jun ‘24

Supervisory

Leadership

Jun ‘24

Jul ‘24

Jul - Dec ‘24

Dec ‘24

Train the

Trainer

Problem

Solving

Excel &

Access

Coaching,

Counseling, Mentoring

ACC

Ways

Effective

Communication

Function-related

Technical Skill

Resolving

Customer Problems

Managing Underperformance

Approval materi

Jul ’24

94 of 94

- Sosialisasi Bootcamp Batch 11

- FGD Magang FTI - UAJY

- Kuliah Umum Penjaminan Mutu UAJY

RESOURCE TECHNO

1. KIWI

(Knowledge Injection

through Workshop & In-Class Training)

4. BARBERRY

(Branding and Sourcing for berijalan) x Techno Center

2. PEAR

(Personalized Learning Program for Partners)

3. RASBERI

(Rating System for berijalan Partnership)

Asosiasi Digital Kreatif

Hacklab Rocks is a tech talent hub & placement hacking.

Komunitas Game Developer Jogja

Finix76 is a startup

builder

Media & Komunitas Belajar UI UX Indonesia

Komunitas JavaScript di Yogyakarta

Awareness

Awareness

Leads

Awareness

Awareness

- Job Fair AMIKOM

- Sponsorship UKDW

BARBERRY

BARBERRY (Branding and Sourcing for berijalan) x Techno Center merupakan Kegiatan branding dengan tujuan mengenalkan berijalan Techno Center kepada Universitas dan Komunitas IT di Yogyakarta dengan menyelenggarakan berbagai kegiatan kolaborasi.

Leads

Awareness

MATRIX ENGGAGEMENT CAMPUS

Awareness

Gathering Tech Talents: (Support event, FGD, Sharing, Seminar/Workshop, Hackathon)

Profile berijalan, sistem membership dan freelancer, ide aktivitas

Komunitas IT Jogja mengetahui berijalan Techno Center & PICA Event

Activity

Input

Output

Enggagement

Approach & Mapping kompetensi anggota komunitas

Profile anggota komunitas

DB. kompetensi anggota komunitas

Leads

Mendaftar freelance

PKS & project

Database Freelance/

OT

Penawaran project berijalan

Surat Perintah Kerja

Penawaran sharing / training session - sebagai Trainer

Kurikulum/Silabus kompetensi tech academy

Freelance Trainer

2 bulan

1 bulan

1 bulan

2 bulan

2 bulan

Database Freelance/OT

MATRIX ENGGAGEMENT COMMUNITY

Awareness

Melakukan Approach Calon Kampus Partner

Company Profile, Deck Program Bootcamp

List dan Kontak Dosen/ Himpunan Mahasiswa

Activity

Input

Output

Enggagement

Mahasiswa mendaftar bootcamp

Data pelamar

Data kandidat lolos seleksi rekutmen

Leads

Peserta Bootcamp join as freelancer

MPP, benefit, form pendaftaran

Database Freelance & Perjanjian Kerja Sama

Mendapat Project

Project untuk dikerjakan

Penawaran Dosen menjadi Trainer

Skema benefit, Timeline & Silabus

Database Trainer

1 bulan

1 bulan

1 bulan

4 bulan

2 minggu

Report Productivity & Surat Perintah Kerja

Collaborative Learning: (Kuliah Umum, Support event, Sponsorship, etc)

Materi, budget, program bootcamp, program MSIB-MBKM.

Mahasiswa mengetahui berijalan techno center & PICA Event

Mahasiswa mengikuti bootcamp

Peserta Bootcamp, Timeline program

Peserta bootcamp & report evaluasi bootcamp.

1 bulan

1 bulan

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- Meet Up with IT Community Jogja (JogjaJS & PhytonID)

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- Mini Camp UTY

- Seminar “Project Management” UPN

- Kunjungan HIMATIF UPN

- Kunjungan HIMASISFO UPN

- Seminar IS Everywhere UAJY

- Pembekalan Wisudawan FTI UAJY

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- Job Fair Career Expo

- Sharing Session Alumni Bootcamp

- Jogja HR Tech Forum#4

Feb

Jan

Mar

Apr

Mei

Jun

- Himpunan Mahasiswa IT Jogja Gathering

- Sponsorship Universitas Teknologi Yogyakarta

- Seminar with Google Developer Group Jogja

- Visitasi Pengguna Alumni UNY

- Meet Up with PhytonID Jogja

September

Oktober

November

Desember

Agustus

Jul

We are here!