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Customer Service Activities of Sunrise Bank Limited

By

Sandesh Silwal

Exam Roll Number : 16283/15

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Introduction to Sunrise Bank Limited

  • Established on October 12, 2007 as a ‘A’ level Financial Institution.
  • The bank currently has 116 branches, 29 branchless banking units, 4 extension counters and 121 ATM
  • Slogan of the bank is “Rising to Serve””.
  • Paid up Capital :8.15 Billion

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Objectives of Internship

  • To fulfill the partial requirement of the BBA eighth semester of Faculty of Management, Tribhuvan University.
  • To observe the general banking procedure and workflow of Customer Service Department of SRBL.
  • To present the understanding of banking organization and its working procedures.
  • To understand and present the differences in classroom studies and real work life.

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Activities performed

  • Helping the customers in filling up various forms like account opening forms, joint account forms, Mobile Banking forms, Fixed Deposit forms.

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  • Issuance of new cheque

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  • Telephone handling and dealing with the customers

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  • Issue of Bank Statement at the time of requirement of the customers.

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  • ATM Card distribution.

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Problem Solved

  • Assisted the staff of respected department by e-filing the account opening form and by documentation of file.
  • Handled the query of the customers.
  • Checked all the missing documents and informed the concerned staff

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Lessons learnt

    • Learnt using the banking software for opening account,e-filing, finding out the numbers of customer, making new cheques etc
    • Time management skill and its importance were learnt.
    • Learnt to check account number and balance of customer.
    • Understood the function of various department

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Conclusion

  • For student who are planning to enter in the permanent workforce, internship provides a great chance to learn by doing in a workplace setting.

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THANK YOU !