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storytelling

you

with

Source: Knaflic, Cole. Storytelling with You: Plan, Create, and Deliver a Stellar Presentation, Wiley © 2023.

Source: Knaflic, Cole. Storytelling with You: Plan, Create, and Deliver a Stellar Presentation, Wiley © 2023.

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About this deck

This slide deck is a companion resource for the book Storytelling with You: Plan, Create, and Deliver a Stellar Presentation.

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You are welcome to use this to learn or teach, with proper attribution: �Knaflic, Cole. Storytelling with You: Plan, Create, and Deliver a Stellar Presentation, Wiley, © 2022.

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For additional related resources, visit storytellingwithyou.com.

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Font family: Avenir

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Primary colors:

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287FD5

ED7D31

37A78F

C05050

Source: Knaflic, Cole. Storytelling with You: Plan, Create, and Deliver a Stellar Presentation, Wiley © 2023.

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Context

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Usage

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Satisfaction

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Scenarios modeled

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Today’s decision

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2

3

4

5

Source: Knaflic, Cole. Storytelling with You: Plan, Create, and Deliver a Stellar Presentation, Wiley © 2023.

Source: Knaflic, Cole. Storytelling with You: Plan, Create, and Deliver a Stellar Presentation, Wiley © 2023.

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Context

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Satisfaction

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Scenarios modeled

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Today’s decision

1

2

3

4

5

Usage

Source: Knaflic, Cole. Storytelling with You: Plan, Create, and Deliver a Stellar Presentation, Wiley © 2023.

Source: Knaflic, Cole. Storytelling with You: Plan, Create, and Deliver a Stellar Presentation, Wiley © 2023.

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Source: Knaflic, Cole. Storytelling with You: Plan, Create, and Deliver a Stellar Presentation, Wiley © 2023.

Source: Knaflic, Cole. Storytelling with You: Plan, Create, and Deliver a Stellar Presentation, Wiley © 2023.

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Source: Knaflic, Cole. Storytelling with You: Plan, Create, and Deliver a Stellar Presentation, Wiley © 2023.

Source: Knaflic, Cole. Storytelling with You: Plan, Create, and Deliver a Stellar Presentation, Wiley © 2023.

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Supplier Analysis

Changing strategy to reduce cost

Source: Knaflic, Cole. Storytelling with You: Plan, Create, and Deliver a Stellar Presentation, Wiley © 2023.

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(Mostly) strong results

QUARTERLY BUSINESS REVIEW

Source: Knaflic, Cole. Storytelling with You: Plan, Create, and Deliver a Stellar Presentation, Wiley © 2023.

Source: Knaflic, Cole. Storytelling with You: Plan, Create, and Deliver a Stellar Presentation, Wiley © 2023.

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We are winning!

COMPETITIVE

LANDSCAPE

UPDATE

Source: Knaflic, Cole. Storytelling with You: Plan, Create, and Deliver a Stellar Presentation, Wiley © 2023.

Source: Knaflic, Cole. Storytelling with You: Plan, Create, and Deliver a Stellar Presentation, Wiley © 2023.

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Let’s learn from our detractors

Customer Feedback Deep Dive

Source: Knaflic, Cole. Storytelling with You: Plan, Create, and Deliver a Stellar Presentation, Wiley © 2023.

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Only 1 in 10 customers would recommend us to their friends and family.

Source: Knaflic, Cole. Storytelling with You: Plan, Create, and Deliver a Stellar Presentation, Wiley © 2023.

Source: Knaflic, Cole. Storytelling with You: Plan, Create, and Deliver a Stellar Presentation, Wiley © 2023.

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Only

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​

​

�

would recommend us

to their friends and family.

1 in 10

customers

Source: Knaflic, Cole. Storytelling with You: Plan, Create, and Deliver a Stellar Presentation, Wiley © 2023.

Source: Knaflic, Cole. Storytelling with You: Plan, Create, and Deliver a Stellar Presentation, Wiley © 2023.

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We have an opportunity to achieve high patient satisfaction at a reasonable cost.

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How? Shift our supplier strategy.

Source: Knaflic, Cole. Storytelling with You: Plan, Create, and Deliver a Stellar Presentation, Wiley © 2023.

Source: Knaflic, Cole. Storytelling with You: Plan, Create, and Deliver a Stellar Presentation, Wiley © 2023.

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Goals today

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Inform you about recent director trends

Given recent promotion and attrition trends and expected company growth, we anticipate a growing gap in the need for directors across the organization.

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Revisit director strategy given anticipated gap

There are levers we can use to reverse this trend: we can better understand what’s driving attrition and mitigate it, invest in manager development and promote more, or hire directors.

Let’s discuss and determine forward-looking strategy.

© 2010 - 2021

All rights reserved

Source: Knaflic, Cole. Storytelling with You: Plan, Create, and Deliver a Stellar Presentation, Wiley © 2023.

Source: Knaflic, Cole. Storytelling with You: Plan, Create, and Deliver a Stellar Presentation, Wiley © 2023.

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Customers love the new scan feature

I’ve been using your calorie & fitness tracking app religiously since it was beta and sharing with all of my friends and family—I might be your all-time world-wide biggest fan! The ability to scan labels is a game changer.

I don’t usually write reviews, but I feel like I must given how massively I’ve benefited.

“

© 2010 - 2021

All rights reserved

Source: Knaflic, Cole. Storytelling with You: Plan, Create, and Deliver a Stellar Presentation, Wiley © 2023.

Source: Knaflic, Cole. Storytelling with You: Plan, Create, and Deliver a Stellar Presentation, Wiley © 2023.

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Customers love the new scan feature

I’ve been using your calorie & fitness tracking app religiously since it was beta and sharing with all of my friends and family—I might be your all-time world-wide biggest fan! The ability to scan labels is a game changer.

I don’t usually write reviews, but I feel like I must given how massively I’ve benefited.

“

© 2010 - 2021

All rights reserved

Source: Knaflic, Cole. Storytelling with You: Plan, Create, and Deliver a Stellar Presentation, Wiley © 2023.

Source: Knaflic, Cole. Storytelling with You: Plan, Create, and Deliver a Stellar Presentation, Wiley © 2023.

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Customers love the new scan feature

I’ve been using your calorie & fitness tracking app religiously since it was beta and sharing with all of my friends and family—I might be your all-time world-wide biggest fan!

​

The ability to

scan labels is a

game changer.

​

I don’t usually write reviews, but I feel like I must given how massively I’ve benefited.

“

© 2010 - 2021

All rights reserved

Source: Knaflic, Cole. Storytelling with You: Plan, Create, and Deliver a Stellar Presentation, Wiley © 2023.

Source: Knaflic, Cole. Storytelling with You: Plan, Create, and Deliver a Stellar Presentation, Wiley © 2023.

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We have an opportunity to

make a difference this year

by feeding our community

Source: Knaflic, Cole. Storytelling with You: Plan, Create, and Deliver a Stellar Presentation, Wiley © 2023.

Source: Knaflic, Cole. Storytelling with You: Plan, Create, and Deliver a Stellar Presentation, Wiley © 2023.

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Let’s make a difference:

feed our community

Source: Knaflic, Cole. Storytelling with You: Plan, Create, and Deliver a Stellar Presentation, Wiley © 2023.

Source: Knaflic, Cole. Storytelling with You: Plan, Create, and Deliver a Stellar Presentation, Wiley © 2023.

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RECOMMENDATION:

Revisit our product strategy in light of this feedback and prioritize latency improvements.

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Let’s discuss.

Source: Knaflic, Cole. Storytelling with You: Plan, Create, and Deliver a Stellar Presentation, Wiley © 2023.

Source: Knaflic, Cole. Storytelling with You: Plan, Create, and Deliver a Stellar Presentation, Wiley © 2023.

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Bank Index

Financial Savings Industry Average

Source: Knaflic, Cole. Storytelling with You: Plan, Create, and Deliver a Stellar Presentation, Wiley © 2023.

Source: Knaflic, Cole. Storytelling with You: Plan, Create, and Deliver a Stellar Presentation, Wiley © 2023.

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Industry avg

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Financial Savings

BRANCH SATISFACTION

Financial Savings is below industry for the first time in 5 years

Source: Knaflic, Cole. Storytelling with You: Plan, Create, and Deliver a Stellar Presentation, Wiley © 2023.

Source: Knaflic, Cole. Storytelling with You: Plan, Create, and Deliver a Stellar Presentation, Wiley © 2023.

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Source: Knaflic, Cole. Storytelling with You: Plan, Create, and Deliver a Stellar Presentation, Wiley © 2023.

Source: Knaflic, Cole. Storytelling with You: Plan, Create, and Deliver a Stellar Presentation, Wiley © 2023.

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Source: Knaflic, Cole. Storytelling with You: Plan, Create, and Deliver a Stellar Presentation, Wiley © 2023.

Source: Knaflic, Cole. Storytelling with You: Plan, Create, and Deliver a Stellar Presentation, Wiley © 2023.

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Source: Knaflic, Cole. Storytelling with You: Plan, Create, and Deliver a Stellar Presentation, Wiley © 2023.

Source: Knaflic, Cole. Storytelling with You: Plan, Create, and Deliver a Stellar Presentation, Wiley © 2023.

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We started providing meals to our community more than a decade ago

Source: Knaflic, Cole. Storytelling with You: Plan, Create, and Deliver a Stellar Presentation, Wiley © 2023.

Source: Knaflic, Cole. Storytelling with You: Plan, Create, and Deliver a Stellar Presentation, Wiley © 2023.

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We started providing meals to our community more than a decade ago

Source: Knaflic, Cole. Storytelling with You: Plan, Create, and Deliver a Stellar Presentation, Wiley © 2023.

Source: Knaflic, Cole. Storytelling with You: Plan, Create, and Deliver a Stellar Presentation, Wiley © 2023.

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We started providing meals to our community more than a decade ago

Source: Knaflic, Cole. Storytelling with You: Plan, Create, and Deliver a Stellar Presentation, Wiley © 2023.

Source: Knaflic, Cole. Storytelling with You: Plan, Create, and Deliver a Stellar Presentation, Wiley © 2023.

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We started providing meals to our community more than a decade ago

Source: Knaflic, Cole. Storytelling with You: Plan, Create, and Deliver a Stellar Presentation, Wiley © 2023.

Source: Knaflic, Cole. Storytelling with You: Plan, Create, and Deliver a Stellar Presentation, Wiley © 2023.

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REGISTRATION

CONFIRMATION EMAIL

PRE-ARRIVAL OUTREACH

ATTENDEE ARRIVAL

SIGN IN

POST-EVENT FOLLOW UP

90-DAY

CHECK IN

EVENT

PRE-EVENT ACTIVITIES

DAY OF EVENT

POST-EVENT ACTIVITIES

Source: Knaflic, Cole. Storytelling with You: Plan, Create, and Deliver a Stellar Presentation, Wiley © 2023.

Source: Knaflic, Cole. Storytelling with You: Plan, Create, and Deliver a Stellar Presentation, Wiley © 2023.

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REGISTRATION

CONFIRMATION EMAIL

PRE-ARRIVAL OUTREACH

ATTENDEE ARRIVAL

SIGN IN

POST-EVENT FOLLOW UP

90-DAY

CHECK IN

EVENT

PRE-EVENT ACTIVITIES

DAY OF EVENT

POST-EVENT ACTIVITIES

Source: Knaflic, Cole. Storytelling with You: Plan, Create, and Deliver a Stellar Presentation, Wiley © 2023.

Source: Knaflic, Cole. Storytelling with You: Plan, Create, and Deliver a Stellar Presentation, Wiley © 2023.