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CITIZEN’S CHARTER

University Research Office

Ground Floor, PSU RDE Building

Response to Clarification/Inquiry/Request

Office/ Division	University Research Office
Classification	Simple
Type of Transaction	G2C – Government to Citizen / G2B – Government to Business / G2G – Government to Government
Who may Avail	All
CHECKLIST OF REQUIREMENTS:	Where to Secure:
PSU-URO-277 Copy Request Form	College/Campus Research Coordinator University Research Office, Ground Floor, PSU Research, Development & Extension Building
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID		PROCESSING TIME	PERSON RESPONSIBLE
1. Submit a letter of inquiry/request form to uro@psu.palawan.edu.ph or University Research Office	Acknowledge the receipt of inquiry of the stakeholders	None		15 minutes	University Research Director, URO Staff
2. Receive a response/endorsement from the University Research Office Team.	1. Accommodate/respond to the inquiry/request of the stakeholder	None		30 minutes	University Research Director, URO Staff
TOTAL:			None	45 Minutes

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CITIZEN’S CHARTER

Consultation/Mentoring

Office/ Division	University Research Office
Classification	Simple
Type of Transaction	G2C – Government to Citizen
Who may Avail	All
CHECKLIST OF REQUIREMENTS	Where to Secure
Online inquiry/request or Walk-in	University Research Office, Ground Floor, PSU Research, Development & Extension Building
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID		PROCESSING TIME	PERSON RESPONSIBLE
1. Visit the University Research Office at the Ground Floor, PSU Research, Development and Extension Building	Provide assistance/advise to the stakeholder/client.	None		1 hour	University Research Director, URO Staff
TOTAL:			None	1 hour

University Research Office

Ground Floor, PSU RDE Building

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CITIZEN’S CHARTER

3. Research Project for Internal Funding

Office/ Division	University Research Office
Classification	Complex
Type of Transaction	G2C – Government to Citizen, G2G – Government to Government
Who may Avail	All Faculty, Staff and Student Researchers
CHECKLIST OF REQUIREMENTS	Where to Secure
PSU-URO-095 Detailed Research Proposal PSU-URO-096 Evaluation Form PSU-URO-126 Progress Report PSU-URO-127 Terminal Report	College/Campus Research Coordinator University Research Office, Ground Floor, PSU Research, Development & Extension Building
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit a Detailed Research Proposal using Form PSU-URO-095 with attachments to the University Research Office, Ground Floor, PSU Research, Development & Extension Building or via email to uro@psu.palawan.edu.ph	Receive and record submission and check the completeness of the documents Contact the proponents and panel reviewers for the schedule of the in-house review.	None	30 minutes 4 hours	URO Director, Research Coordinator, URO Staff, Researcher/s

University Research Office

Ground Floor, PSU RDE Building

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CITIZEN’S CHARTER

3. Research Project for Internal Funding

CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
2. Present the Research Proposal to the panel of reviewers	Evaluate the paper using the Research Proposal Evaluation Form (Form PSU-URO-096) Return the evaluation comments/suggestions to the proponents for revision including the required documents for University Research Ethics and Review Committee (URERC) evaluation	None	2 hours 15 minutes	URO Director, Research Coordinator, URO Staff, Researcher/s URERC
3. Revision and submission of the Research Proposal	Forward the Research Proposal to the URERC for evaluation	PHP 500-2,000 (refer to URERC policy)	30 minutes	University Research Director, URO Staff, Researcher/s
4. Submit the Final Research Proposal with the Ethics Clearance	Receive the Final Research Proposal with URERC Clearance Prepare and process the Notice to Proceed (PSU-URO-097) Form and Research Agreement	None	15 minutes 1 hour	University Research Director, URO Staff, Researcher/s

University Research Office

Ground Floor, PSU RDE Building

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CITIZEN’S CHARTER

3. Research Project for Internal Funding

CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
5. Receive the Notice to Proceed and sign the Research Agreement	Issue the Notice to Proceed (Form PSU-URO-097) to the researchers and college Prepare and process a letter to the University President for signature and payment for notarial fees Research Agreement Communicate with the researchers for their copy of notarized Research Agreement	None	15 minutes 30 minutes 15 minutes	URO Staff Researcher/s
6. Write a letter to President for the conduct of research activities indicating the detailed expenses based on the approved Work and Financial Plan of the project/study	Endorse the letter for the conduct of research activities	None	30 minutes	University Research Director, URO Staff

University Research Office

Ground Floor, PSU RDE Building

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CITIZEN’S CHARTER

3. Research Project for Internal Funding

CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
7. Submit Progress Reports of the project/study using the Form PSU-URO-126, timeline of submission is also based on the Gantt Chart	Receive, review, sign, record and file the Progress Reports for monitoring of the activities of the study/project	None	30 minutes	University Research Director, URO Staff
8. Prepare necessary documents for reimbursement of expenses incurred during the conduct of activity	Check the completeness and correctness of the documents as required by the finance department	None	1 hour	URO Staff Finance Department Staff
9. Submit Terminal Report of the study/project using Form PSU-URO-127	Receive the Terminal Report of the study Schedule for presentation to the in-house review of completed studies	None	30 minutes 15 minutes	University Research Director, URO Staff
			10 hours

University Research Office

Ground Floor, PSU RDE Building

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CITIZEN’S CHARTER

4. Research Project for External Funding

Office/ Division	University Research Office
Classification	Complex
Type of Transaction	G2C – Government to Citizen / G2B – Government to Business / G2G – Government to Government
Who may Avail	All Faculty and Student Researchers
CHECKLIST OF REQUIREMENTS	Where to Secure
Draft Proposal Draft MOU/MOA Progress Report Terminal Report	College/Campus Research Coordinator University Research Office, Ground Floor, PSU Research, Development & Extension Building
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
1. Submit the Research Proposal using the template of the funding agency	Receive and review the content and check the counterpart of Palawan State University and endorse to the University Research Ethics and Review Committee (URERC) for evaluation and clearance Request the President’s endorsement to the funding agency	None None	1 hour 15 minutes	URO Director, Research Coordinator, URO Staff, Researcher/s

University Research Office

Ground Floor, PSU RDE Building

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CITIZEN’S CHARTER

4. Research Project for External Funding

CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
2. Receive from the funding agency the Memorandum of Agreement/ Understanding for review and signature	Endorse the MOA/MOU for review and approval of the Dean, Research Office, International Affairs and Linkages Office (for collaborations outside the country), University Legal Office (ULO) and University Research and Extension Council (UREC), OSG-CHED for BOR approval of authority for President’s signature	None	1 hour	University Research Director, URO Staff
3. Submit Notarized Agreement, Progress Report based on the Gantt chart of the project to the funding agency and copy furnished to URO	Receive, review, and record the Progress Reports for monitoring of the activities of the project	None	15 minutes	University Research Director, URO Staff
4. Submit Terminal Report of the project	Receive and review the Terminal Report of the project	None	15 minutes	University Research Director, URO Staff
TOTAL:			2 hours, 45 minutes

University Research Office

Ground Floor, PSU RDE Building

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CITIZEN’S CHARTER

5. Endorsement of Request for Research Presentation

Office/ Division	University Research Office
Classification	Simple
Type of Transaction	G2C – Government to Citizen
Who may Avail	All Faculty and Student Researchers
CHECKLIST OF REQUIREMENTS:	Where to Secure:
PSU-URO-128 Application for Support to Research Presentation Letter Request	College/Campus Research Coordinator University Research Office, Ground Floor, PSU Research, Development & Extension Building
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID		PROCESSING TIME	PERSON RESPONSIBLE
1. Submit a Letter Request to present in a conference with Form for Application for Support to Research Presentation (PSU-URO-128) with PASUC/CHED endorsement	Receive and endorse the letter request with the allotted budget for the activity Enter the activity in the Record Sheet Form PSU-URO-281	None		15 minutes 30 minutes 15 minutes	University Research Director, URO Staff
2. Submit requirements for Cash Advance or Reimbursement of Travel Expenses and/or Registration Fees	Check the completeness of documents for reimbursement of travel expenses and/or registration fees	None		1 hour	University Research Director, URO Staff
TOTAL:			None	2 hours

University Research Office

Ground Floor, PSU RDE Building

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CITIZEN’S CHARTER

6. Processing of Research Publication Incentives

Office/ Division	University Research Office
Classification	Complex
Type of Transaction	G2C – Government to Citizen
Who may Avail	All Faculty and Staff Researchers
CHECKLIST OF REQUIREMENTS:	Where to Secure
PSU-URO-131 Checklist for Payment of Research Publication Incentive PSU-URO-130 Research Publication Incentive Clearance Journal’s Cover Page, Editorial Board, Table of Contents, Full Paper, Indexing, Decision on submission of manuscript (from email of the proponent/s)	College/Campus Research Coordinator University Research Office, Ground Floor, PSU Research, Development & Extension Building
CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
Fill out the Checklist for Payment of Research Publication Incentive (PSU-URO-131) Form and submit a copy of the published research article with all the required attachments noted by the College/Campus Research Coordinator	Receive and review/check the completeness of the Checklist for Payment of Research Publication Incentive	None	20 minutes per research article	URO Director, Research Coordinator, URO Staff, Researcher/s

University Research Office

Ground Floor, PSU RDE Building

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CITIZEN’S CHARTER

6. Payment of Research Publication Incentives

CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
	Check/verify with the different websites to evaluate the legitimacy of the journal where submitted research article were published and determine if the article/s are aligned with the PSU/Harmonized RDI Agenda Draft the list of research articles entitled to publication incentives, proponents, category, and amount for review and approval of the immediate supervisor Draft, finalize and process the letter requesting approval of payment by the President and transmit to Budget Office for inclusion and approval of the Board of Regents	None	1 hour per research article 8 hours 8 hours	URO Director, URO Staff

University Research Office

Ground Floor, PSU RDE Building

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CITIZEN’S CHARTER

6. Payment of Research Publication Incentives

CLIENT STEPS	AGENCY ACTION	FEES TO BE PAID	PROCESSING TIME	PERSON RESPONSIBLE
	Accomplish Research Publication Incentive Clearance (PSU-URO-130) Form for signature of the unit head and different review committee member Prepare and process the payroll and voucher Note: The total processing time only refers to URO’s preparation of incentive documents per article. The payment of incentives to the proponent is still subject for BOR approval and accounting procedures	None	8 hours per research article 24 hours	URO Director, URO Staff
TOTAL:			49 hours and 20 minutes

University Research Office

Ground Floor, PSU RDE Building

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FEEDBACK MECHANISMS

PLEASE HELP US TO SERVE YOU BETTER BY DOING ANY OF THE FOLLOWING:

Fill-up the Client’s Feedback form and drop it in the dropbox located in front of the office

E-mail us at the oup@psu.palawan.edu.ph

Contact the Office of the University President at (048) 433-2379

MATAMANG SALAMAT!

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FEEDBACK AND COMPLAINTS MECHANISMS

How to send feedback	Accomplish the Client Satisfaction & Feedback Form and put in the Drop Box at the Public Assistance and Complaint Desk Send feedback to the University President through email at oup@psu.palawan.edu.ph Call the OUP at (048) 433 2379
How feedbacks are processed	The Internal Audit Service Office (IAS) opens the drop boxes every month to evaluate feedback. A summary of ratings and comments are forwarded to relevant offices for appropriate action.
How to file a complaint	Accomplish the Client Satisfaction & Feedback Form and put in the Drop Box at the Public Assistance and Complaint Desk (PACD) Send complaints to the University President through email at oup@psu.palawan.edu.ph File a complaint through the Public Information Office (PIO).
How complaints are processed	The Internal Audit Service Office (IAS) opens the drop boxes every month to evaluate feedback. A summary of ratings and comments are forwarded to relevant offices for appropriate action. The Office of the President Staff also monitors complaints sent through email and relays these to appropriate offices. Moreover, the University Public Information Office (PIO) receives complaints and refers these to appropriate offices.

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CONTACT INFORMATION

Contact Center ng Bayan (CCB)	SMS: 09088816565 Hotline 1-6565 (via PLDT landline) Email address: email@contactcenterngbayan.gov.ph CSC’s Facebook Messenger: m.me/civilservicegovph CCB website: www.contactcenterngbayan.gov.ph
Presidential Complaint Center (PCC)	8888 8736-8645 or 8736-8603 8736-8606 or 8736-8629 or Telefax: 8-736-8621
Anti-Red Tape Authority (ARTA)	8475-5091 or 8478-5093 or 8478-5099 complaints@arta.gov.ph
Office of the University President	(048) 433 2379 oup@psu.palawan.edu.ph

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Palawan State University

SERVICE PLEDGE

Palawan State University promotes the implementation of simplified requirements and procedures that will eliminate red tape and expedite transactions in all its offices. It is committed to provide assistance to the public in filing and investigating complaints against government agencies and/or officials for noncompliance to R.A. 11032. It shall continually attend to all applicants or requesting parties who are within the premises of the office prior to the end of official working hours and during lunch break.