Capacitação
CNV: Comunicação Não-Violenta
*Slides serão disponibilizados depois da capacitação
Pautas
Check in + Questionamento
O que é CVN?
4 componentes da Comunicação Não-Violenta
Sugestões para o feedback
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Check in
No trabalho
Na escola ou Faculdade
Em casa
No dia a dia
Conte uma situação em que você teve dificuldade para transmitir uma mensagem de forma efetiva...
Vamos nos alinhar
O que você acha que é a comunicação não-violenta?
“CNV é falar de forma gentil e calma?”
"CNV só serve pra quem é Violento e Agressivo?”
Princípios da CNV
Ser “espaço” e compreender o outro
EMPATIA
AUTENTICIDADE
Poder pedir de acordo com nossas necessidades e sentimentos
O que é CNV?
É uma metodologia comunicacional desenvolvida por Marshall Rosenberg
Aprimora os relacionamentos interpessoais e diminuir
a violência no mundo
Possibilita a conexão com si mesmos e com os outros
Compreende as habilidades de falar e ouvir
Baseada em empatia e autenticidade
Permite que a compaixão se desenvolva
Instituto Gallup
Realizou uma das maiores pesquisas sobre satisfação e engajamento no ambiente de trabalho
Entrevistou 2,7 milhões de profissionais
276 organizações em 155 países
Pesquisa
2014 a 2016
Onde?
Dados dos entrevistados
15%
67%
18%
Investem tempo, mas pouco esforço no emprego
Abertamente ressentidos por suas necessidades profissionais não serem atendidas
Psicologicamente envolvidos em suas atividades e motivados a serem altamente produtivos
Altamente engajados
Desengajados
Altamente desengajados
Fatores de Insatisfação
Falta de reconhecimento e de serem ouvidos
Superiores ignoram as necessidades e expectativas dos membros
Ausência de comunicação aberta e franca, de um interesse sincero pelos problemas dos outros
Falta de diálogo com os colegas e líderes/superiores
84% dos profissionais que pedem demissão relatam que o motivo era o relacionamento com o gerente direto
CNV É CONEXÃO!!
Alcançar as necessidades do outro
A energia com que se fala é um dos caminhos de conexão
Falar sobre o que é importante para nós
Necessário alinhar o tom de voz ou o ritmo da fala
“Estou convicto de que todas as análises de outros seres humanos são expressões trágicas de nossos próprios valores e necessidades.”
Marshall Rosenberg
Os 4 componentes da Comunicação Não-Violenta
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OBSERVAÇÃO
SENTIMENTO
NECESSIDADE
PEDIDO
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2
3
Parar um pouco, diminuir a carga emocional
Observar o que realmente está acontecendo em determinada situação;
Então, fazer uma observação sem juízo de valor, apenas expondo os fatos do que aconteceu para você se chatear.
2. SENTIMENTOS
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2
3
Qual sentimento a situação desperta;
Saber diferenciar o que é causa e o que é estímulo para aquele sentimento
Nomear o que se sente
3. NECESSIDADES
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2
“Por trás de todo comportamento, existe uma necessidade“
Rosenberg ressalta que quando alguém expressa suas necessidades, há uma possibilidade maior de que elas sejam atendidas e que a consciência desses três componentes vem de uma análise pessoal clara e honesta
4. PEDIDOS
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Verificar se não é exigência
Ser específico (Evitar frases abstratas, ambíguas ou vagas)
Por quais motivos eu quero que as pessoas atendam meus pedidos?
Solicitação específica, ligada a ações concretas, para deixar claro a outra pessoa o que se é esperado
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Sugestões para o Feedback
“ Me sinto ______ porque eu ______”
"Me sinto insatisfeito com nossas entregas do projeto até agora, porque eu gostaria que o cliente tivesse a melhor experiência com a EJ e reconhecesse nosso trabalho"
Sentimento
Necessidade
ALGUNS ABOMINÁVEIS DA COMUNICAÇÃO
Abominável "meu pior é melhor"
Abominável "sabe tudo"
Fica a Dica
TEDx
eBook
Minicurso
Livro - CNV
Obrigado pela atenção!
Bora aplicar no núcleo (e na EJ)?
Light Bulb Infographics
Mercury is the smallest planet
Mercury
Venus has a beautiful name
Venus
Saturn is the ringed one
Saturn
Mars is actually a cold place
Mars
Light Bulb Infographics
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2
3
Jupiter is a gas giant and actually also the biggest planet in the Solar System. It is the fourth-brightest object in the sky
Saturn is a gas giant in the Solar System, composed mostly of hydrogen and helium.
Yes, this is the ringed one
Venus has a beautiful name and is the second planet from the Sun. It’s terribly hot and its atmosphere is extremely poisonous
Light Bulb Infographics
Mercury
Saturn
Venus
Jupiter
Mars
It is the smallest planet in
the Solar System
It is the biggest planet
in the Solar System
It is composed mostly of
hydrogen and helium
It is actually a cold place.
It’s full of iron oxide dust
It has a beautiful name,
but it is terribly hot
Light Bulb Infographics
Jupiter is the biggest planet in the Solar System
Venus has a beautiful name, also high temperatures
Saturn is composed mostly of hydrogen and helium
Despite being red, Mars is actually
a cold place
Light Bulb Infographics
Jupiter is a gas giant and also the biggest planet in the Solar System
It has a beautiful name, but it’s terribly hot, even hotter than Mercury
Mars is actually a cold place. It’s a planet full of iron oxide dust
It’s the smallest and closest planet to the Sun in the Solar System
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04
03
02
Light Bulb Infographics
Saturn is a gas giant in the Solar System, composed of hydrogen and helium
Despite being red, Mars is actually a cold place. It’s full of iron oxide dust
Venus has a beautiful name, and is the second planet from the Sun
Jupiter is a gas giant and actually also the biggest planet in the Solar System
Light Bulb Infographics
It’s a gas giant and also the biggest planet in the Solar System
It has a beautiful name, but it’s terribly hot, even more than Mercury
Mars is actually a cold place. It’s a planet full of iron oxide dust
Saturn is the ringed one. It’s composed mostly of hydrogen and helium
Mercury is the closest planet to the Sun and the smallest one
It has a beautiful name and is the second planet from the Sun
Light Bulb Infographics
Mercury is the closest planet to the Sun and the smallest one
Venus has the most beautiful name and is the second planet
Saturn is composed of hydrogen and helium. It’s the ringed one
Mars is actually a cold place. It’s a planet full of iron oxide dust
Light Bulb Infographics
Mercury is the smallest planet in the Solar System
Saturn is a gas giant and has several rings
Venus has the most beautiful name
Mercury is the smallest planet in the Solar System
Saturn is a gas giant and has several rings
Venus has the most beautiful name
Light Bulb Infographics
Jupiter is the biggest planet in the Solar System
Mercury is the smallest planet in the Solar System
Venus has a beautiful name,
but it’s terribly hot
Saturn is composed of
hydrogen and helium
Instituto Gallup
Despite being red, Mars is actually a cold place. It’s full of iron oxide dust
It has a beautiful name and is the second planet from the Sun
Saturn is the ringed one. It’s composed of hydrogen and helium
Jupiter is a gas giant and the biggest planet in the Solar System
Realizou uma das maiores pesquisas sobre satisfação e engajamento no ambiente de trabalho
Light Bulb Infographics
Mercury is the closest planet to the Sun and the smallest one in the Solar System
Despite being red, Mars is a cold place. It’s full of iron oxide dust, giving the planet its reddish cast
Jupiter is a gas giant and the fourth-brightest object in the night sky
Venus has a beautiful name, but it’s terribly hot and its atmosphere is poisonous
Saturn is a gas giant and ringed one and it is composed mostly of hydrogen and helium
Light Bulb Infographics
Mercury is the smallest planet
Venus has a beautiful name
Mars is actually
a cold place
Jupiter is the biggest planet
Neptune is the farthest planet
Earth is where we live on
Saturn has several rings
Exemplo de Feedback
Mercury is the closest to the Sun
Jupiter is the biggest planet
Neptune is the farthest planet
Exemplo de Feedback
Mercury is the closest to the Sun
Jupiter is the biggest planet
Neptune is the farthest planet
Light Bulb Infographics
Jupiter is a gas giant and actually also the biggest planet in the Solar System
Despite being red, Mars is actually a cold place. It’s full of iron oxide
Saturn is a gas giant in the Solar System, composed of hydrogen and helium
Venus has a beautiful name, but it’s the hottest planet in the Solar System
Light Bulb Infographics
Saturn is the ringed one. It’s composed mostly
of hydrogen and helium
It’s a gas giant and also the biggest
planet in the Solar System
It has a beautiful name, but it’s
terribly hot, even more than Mercury
Mars is actually a cold place.
It’s a planet full of iron oxide dust
It’s the smallest and closest
planet to the Sun in the Solar System
Light Bulb Infographics
It’s composed mostly of hydrogen and helium
Neptune is the farthest planet from the Sun
It’s a cold place. It’s full of iron oxide dust
It’s the smallest planet in the Solar System
Venus has a very poisonous atmosphere
It’s the biggest planet in the Solar System
Light Bulb Infographics
It’s the cutest and smallest planet in
the Solar System
It is the biggest and most wonderful planet of them all
It’s a gas giant. It’s composed mostly of hydrogen and helium
Venus has a beautiful name, but also very high temperatures
Light Bulb Infographics
Venus has a beautiful name, but it’s the hottest and �the second planet in the Solar System
Jupiter it’s a gas giant and also the biggest and the most wonderful planet in the Solar System
��Saturn is a gas giant, the ringed one and a wonderful planet. It’s composed mostly of hydrogen and helium�
�Mercury is the closest planet to the Sun and the smallest one in the Solar System
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