Angelique Quimuyog

Customer Service and Technical Virtual Assistant

Introduction

About me

I am a reliable and performance-driven Virtual Assistant with several years of experience in the IT-BPO industry, specializing in customer service and technical support. I have a proven ability to handle diverse customer inquiries, troubleshoot technical issues, and provide clear, effective solutions across various communication platforms.

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My background includes working with global clients, managing support tickets via tools like Zendesk and Freshdesk and other Ticketing tools including SaaS, and ensuring high levels of customer satisfaction. With a strong foundation in IT, excellent communication skills, and the discipline to work independently in remote settings, I am committed to delivering fast, accurate, and professional support tailored to client needs.

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Education

Bachelor of Science in Information Technology

2009 - 2013

Dominican College of Tarlac

Tarlac, Philippines

Work Experience

DocGo (US based) - Remote / Manila, Philippines March 29, 2023 – August 8, 2025

• Resolved technical issues related to software, printers, network, and account access.
• Used TeamViewer, Zoom, and ServiceNow to support users via chat, phone, and email.
• Handled account tasks in Active Directory (resets, modifications, access).
• Troubleshot OS issues, virus infections, and performed Windows installations/updates.
• Supported onboarding/offboarding by setting up or revoking user access.

IT Service Desk

IT Consulting Helpdesk

• Provide technical assistance to employees and end-users,

troubleshooting software, network, and account-related issues (e.g.,

password resets, login problems, and administrator credentials).

• Coordinate transportation for guests and employees using Lyft and Uber.
• Manage employee onboarding and offboarding processes, including account creation for new hires and handling accounts for departing employees.

Accenture Inc. Remote / Manila, Philippines April 4, 2022 – February 4, 2023

SKills

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• 🛠️ Technical Support — Troubleshoot hardware, software, network, and user access issues
• 💬 Customer Service — Clear, empathetic communication focused on problem resolution
• 🌐 Remote Support Tools — Proficient with TeamViewer, Zoom, and similar platforms
• 🎫 Ticketing Systems — Experienced in Zendesk, Freshdesk, ServiceNow for managing support tickets and other tools including SaaS.
• 👤 Account Management — Skilled in Active Directory for user accounts and permissions
• 📊 CRM Tools — Familiar with Salesforce, ServiceNow, Citrix, ManageEngine for customer data and case management
• 💻 Operating Systems — Knowledgeable in Windows installation, updates, and virus removal
• 📄 Process Documentation — Create SOPs and knowledge base articles for users and teams
• ⏱️ Time Management — Efficient in prioritizing tasks and meeting SLAs
• 🔄 Adaptability — Quick learner of new IT tools, software, and support best practices

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Most Used Tools

• it is a customer service and support platform that helps businesses manage customer interactions across various channels like email, chat, phone, and social media.

• it is a cloud-based customer support and help desk software developed by Freshworks. It helps businesses manage and respond to customer inquiries across multiple channels like email, chat, phone, and social media—similar to Zendesk.

• it is a powerful, cloud-based IT Service Management (ITSM) platform used by businesses to manage and automate various IT services and business workflows.

• it is a leading cloud-based Customer Relationship Management (CRM) platform that helps businesses manage relationships with customers, streamline sales processes, and improve customer service.

• My vision is to become a trusted IT support professional known for delivering efficient, reliable, and people-focused technical solutions. I aim to grow continuously in my field, adapt to evolving technologies, and provide exceptional virtual support that enhances user experience and business productivity.

Vision

Reference

Manager | Teleperformance

Unico De Jesus

09555515857

unicodejesus@gmail.com

Angeles, Pampanga PH

Manager | Sutherland

Aaron Sagcilo

09958303903

aaron.sagcilo@gmail.com

Bulacan, Philippines

Real Estate VA

Anna Rose Panganiban

09282595961

anna.panganiban24@gmai..com

Mabalacat, Philippines

Tech Support

Matt Capala

09458409615

mattkcapala@gmail.com

Angeles, Pampanga PH

Let's Work Together

09632942047

angelique.quimuyog92@gmail.com

Pampanga, Philippines 2010