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+��Ex Libris Senior Management �Q & A

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The Year of Zoom

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Zoom Fail 1

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Zoom Fail 2

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Oded Scharfstein, President, Ex Libris
Jane Burke, VP Strategic Initiatives
Shlomi Kringel, Corporate VP Learning & Research Solutions
Adi Fubini, VP Global Technical Support
Guy Ben Porat, Corporate VP Discovery & Delivery Solutions
Asaf Kline, VP Product Management

Omri Gerson, Corporate VP Platform and Technologies
Osnat Vilenchik, VP Content Operations
Yaniv Cohen, Corporate VP Global Professional Services
Tamar Sharir Beiser, Corporate VP, Resource Management Solutions

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Can you give us a quick overview of the pros and cons to RapidILL and Rapido?

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I keep on seeing system issues related to updating CDI with new rights. What are these system issues and when will they be fixed?

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It was great that the Morse Lake data centre migration went well. What lessons were learned and how can this be applied to Ex Libris Business Continuity Plans?

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Would you be able to provide an update on the UNIMARC roadmap?

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Will the new UNIMARC rules be available in both Primo VE and Primo BO?

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With the Clarivate acquisition do you see the consolidation of the RefWorks and EndNote product lines?

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ProQuest/ExLibris Products Made for the Pandemic?

misinformation

Photo by Mika Baumeister on Unsplash

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We are seeing SalesForce tickets as being flagged as closed but on closer inspection that this is not the case. What is Ex Libris putting in place to confirm fixes before advising the customer of the fix?

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We are seeing response times issues from the Data centres. Are there plans to increase capacity to resolve these response time issues?

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We are seeing support cases stuck in Tier 1 for some time before being pushed to Tier 2. What is the KPI for Tier 1 handling?

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What is Ex Libris strategy on Discovery layers?

When is Summon being offered and when is Primo being offered?

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Will Primo BO continue top be developed and maintained in parallel to Primo VE and have all of the same functionality?

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There are still ongoing CDI/KB concerns about the quality of data including missing fields. What is being implemented to address this issue?

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We are wondering when the non-NA customers will become involved in the Controlled Digital Lending initiative?

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Will Ex Libris consider support for non-Ex Libris cloudapps if it is deemed by the community to be an essential workflow tool? This becomes more important when the original developer leaves their institution!