Korea’s Digital Government
Nov 2024
Korea’s Digital Government in Numbers
92% of adult population are Using Digital Government
#1 GovTech Maturity Index 2022 of the World Bank
#1 OECD Digital Government Index 2023
#1 OECD OUR(Open-Useful-Reusable) data Index 2023
Ranked 4 since 2010 UN e-Government Survey
Timeline of Digital Government
50
years and more of continuous development
1960s-70s
1980s
1990s
2000s
2010s
2020s
Evolution of Digital Service Delivery
Service Integration �by Policy Area
Separated Services
Whole-of-Government�Services
Personalized Services
In Multiple Channels
Resident Registration
Vehicle Registration
Land Registration
Social Welfare Portal
E-Tax Portal
E-Procurement Portal
Gov.kr
Data.go.kr
Virtual Assistant for Citizen�in Various Commercial Apps
People should search for�each service by themselves
Independent services
No data sharing among �services
People can access services �through the integrated service �portal of each ministry
Provider-centered �service packages
Data sharing �within an organization
People can find & apply
for all government service
at the single window
User-centered service packages
such as life event services
Data sharing among �different government entities
The government informs of �what it can offer proactively�through a channel �selected by each person�
Public-private �Mash-up services
Data exchange between �the public and �the private sector
2010s
2020s
2010s
2000s
1990s
Digital Government Organizations
Primary ministry for digital government
Ministry of �the Interior and Safety
Ministry of Strategy and Finance
Ministry of Education
Ministry of Foreign Affairs
Ministry of Science and ICT
Ministry of Justice
Ministry of National Defense
Ministry of Agriculture Food and Rural Affairs
Ministry of Culture Sports and Tourism
Ministry of Health and Welfare
Ministry of trade industry and Energy
Ministry of Environment
Ministry of Employment and Labor
Ministry of Ocean and Fisheries
Ministry of Land infrastructure and Transport
National�Information society�Agency
Korea
Internet &
Security
Agency
Korea
Local
Information research &
Development institute
IT projects and services �in respective areas
Principles, standards, common components, shared services, and integrated infrastructure
The President
Digital Platform Government Committee
Digital Government Services
Service-oriented government
Effective & efficient government
Transparent & open government
Gov.kr / Gov24
(Total Service Portal)
Data.go.kr
(Open Data Portal)
National Health�Insurance
Bokjiro
(Social welfare)
Hometax
(Tax)
Edunet
(Education)
UNI-PASS
(Customs)
KONEPS
(Procurement)
Bizinfo
(SMB support)
KIPO net
(Intellectual properties)
Shared Mobile
Service Platform
Digital Budget
Accounting
Digital document �& BPMS
Shared Services �for Local Gov.
Personnel
Management
Public Information
Sharing Center
G2C
G2B
G2G�G2E
National Information Resources Service�(Government Integrated Data Center)
Korea’s Current Issues to Be Addressed
Citizen
Government
Business
Due to not enough
Due to still existing
Due to lack of
Digital Platform Government
A government that works with citizens and businesses to solve social problems and create new values upon a ‘digital platform’ where all data are connected
Establishing ecosystem for public-private collaboration �to develop innovative mash-up services and to grow digital economy
Providing proactive, personalized and seamless public services
Facilitating scientific and rational government management by using AI and data
9 Principles of Digital Platform Government
2
Public data should be open by default in machine-readable digital formats .
3
Public services should be user-centered, integrated, proactive, and personalized for each citizen.
4
A government should break down silos and implement the whole-of-government with digital platforms.
5
A government should redesign administrative processes, innovate organizational culture, and overhaul personnel management systems.
6
A government uses data and artificial intelligence for evidence-based scientific decision making.
7
A government should protect personal information and ensure safe and reliable access to public services.
8
A government uses and develops open standards to facilitate sharing data and services between the public and the private sector.
9
A government should comply with existing global standards and actively contribute to the creation of new global standards in the course of developing Digital Platform Government
1
A government should actively encourage public-private collaboration to nurture innovation ecosystem and shared growth of the public and the private sector.
Digital Platform Government Implementation Plan
Government �Dedicated to Each Citizen
Intelligent Government
Working as a Whole
Public-Private Partnership
for Mutual Growth
Secure and Reliable Platform Government
Virtual Assistant for Citizens
Personalized & proactive public service delivery through 1 on 1 online communication channel
Services to provide timely notifications of daily life-related information via applications commonly used by citizens
Notification service
1
Non-face-to-face text and voice-based consulting services to answer people’s questions about civil petitions and provide relevant instructions in real time
Consultation service
2
AI in Criminal Investigation – Analysis Model for Voice Phishing
World’ first analysis model for voice phishing with million pieces of voice data derived from 6,000 speakers
Grouping people involved in the same crime
STEP 2
Speaker Verification
STEP 1
Calculate the probability of speakers being the same person
with a model trained on Korean and foreign language voice
databased on the latest deep-learning technology
Cluster voices sharing similar speaker characteristics
among the voice phishing data pool to identify scheme groups
Speaker Classification�and Clustering
Crime 1
Crime 2
Crime 3
Crime 4
<Analysis Model>
Voice data from�multiple reported voice phishing incidents
① Classification
Speaker ①:Investigator
Speaker ②:Investigator
Speaker ④:Investigator
Speaker ⑤:Investigator
Speaker ②:Prosecutor
Speaker ③:Prosecutor
Speaker ⑤:Prosecutor
Speaker ⑥:Prosecutor
② Group
Speaker ①
Speaker ②
Speaker ③
Speaker ⑤
Speaker ⑥
Speaker ⑦
Crime Map (Organizational Chart)
※ Trace speakers involved in three different crimes,� and cluster Speakers ①, ②, and ③ into the same group
Related
Related
Related
Related
Same person
Same person
Group 1
Group 2
National Digital ID for Omnichannel
Digital IDs stored in your own smart device, valid both online and offline
Mobile Driver’s License
Stage I (2021 ~ 2022)
Mobile Public Officer ID
(47 ministries and agencies)
Pilot (2020)
National Honoree Card
Stage II (2023 ~ 2024)
Resident Registration Certificate
Residence Card
Stage III (2024 ~2025)
Driver’s License
서울지방경찰청
홍 길 동
Offline
Online
Cell Phone Subscription
Community Center
Age Verification
Remote Banking
Mobile Reservation
User Authentication
DgovKorea.go.kr
Introduction website of the Korean digital government
Thank You