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ServiceNow Reporting

Nov 20, 2019

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Reporting from a table view

Run a report from a list

You can create a pie or bar chart report directly from a list. If you have a reporting role you can also save, distribute, and export these reports.

Procedure

  1. Navigate to the list.
  2. Right-click the header of the column that contains the values you want to be displayed as the bars or slices in the chart.
  3. Select Pie Chart or Bar Chart.�The report is generated and opened in the report creation tool.

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Reporting from a table view

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Reporting from a table view

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Using Report Designer Classic/New UI

ServiceNow - Create or Edit a Report

  • Reports > View/Run
  • Choose the table you want to report on (Task/Incident/etc)
  • Choose the type of report you want to run (List/Bar/Pie/etc)
  • Create filters/stacks/etc

*I prefer the Classic UI, however if you are playing around with reporting and like wizard type walkthroughs the New UI is the way to go!

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More Information

  1. ServiceNow - Create or Edit a Report

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Survey Reporting

Several reports already created and shared to everyone (must have itil role)

  • Q1MG - The problem or request represented by this incident was resolved to your satisfac
  • Q2MG - The incident was resolved in a timely manner.
  • Q3MG - The person assisting you was knowledgeable about the subject area of your request or able to
  • Q4MG - You were kept informed of the progress towards resolving this issue.
  • Q5MG - The person assisting you was courteous and respectful.
  • Q6MG - Additional Comments
  • Q7MG - Follow up contact requested

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Survey Reporting

Several reports already created and shared to everyone (must have itil role)

  • Q1-Q5 are bar graphs
  • Q1-Q7 are set to 2 years
  • Q1-Q7 are set to be dynamic
  • Q6 is a string value
  • Q7 is a string value, expect Y or N
  • Q7 has additional metrics (questions) lumped with with and will be answered if Q7 is a Y
  • Any -1 value just means the user did not answer (no value)
  • These can all be customized further and saved for your own usage!

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We are going to New York!

Key Dates

    • December 2 - DEV and TST locked for any development
    • December 2-6 - DEV and TST cloned from prod/Upgrade instances/Review skip log
    • December 8-17 - TST opened up to stakeholders for testing
    • December 17 (after hours) - Upgrade prod to New York
    • December 18-20 - Push upgrade fixes to prod
    • January 6 - Clone DEV and TST
    • January 7 - Open DEV and TST back up to development