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The Case for an

Internal Knowledge Base

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Current state of our knowledge management

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tettra.com

• Multiple tools: Knowledge is spread out across [Google Drive, Notion, Slack, Word] and people
• Lack of searching: The team doesn’t bother searching for answers before asking in person or on chat
• Too many sources: Teams don’t have access to knowledge trapped in different source
• In-their-heads: If a knowledge holder moves on they take their know-how with them
• No doc tracking: Can’t track updates to documents/articles easily

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Problems we are trying to solve

• Reduce single point of failure for highly knowledgeable individuals
• Save time by leveraging past solutions
• Train new hires faster and reduce time to ramp up
• Improve employee retention and engagement
• Retain knowledge when employees are promoted

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3/9

tettra.com

How is an internal knowledge base different?

• One single source of truth for documentation
• Contextual search accessible in our chat channels and DMs
• Notifications to make sure people are seeing what is shared
• Easily track changes to knowledge over time
• Q&A workflows to store answers from SMEs
• Tools to keep knowledge organized and updated
• Cut through communication noise, making internal exchanges more direct and meaningful.

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tettra.com

ROI: Calculating the savings of an IKB

According to research by McKinsey:

• The average knowledge worker spends 20% of their time searching for internal information or tracking down colleagues to help with specific tasks (McKinsey)
• A searchable record of knowledge can reduce the time by up to 35% people

spend looking for company information

• If team works 8 hours per day, then each person spends 1.6 hours looking for information each day. That’s an entire day per person each week!

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3/9

tettra.com

Do the math...

• 25 people spend 9,600 hours/year searching for information
• Assuming the average person’s salary is $30/hour, that’s $288,000/year wasted!
• Reducing the time spent searching by 35% saves us $100,800 per year

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tettra.com

IKB: Retain people longer & with faster onboarding

Organizations with a strong onboarding process improve new hire retention by 82% [source]

• Benefit: We can retain our team members longer and make their onboarding experience better

Organizations with a standard onboarding process experience 50% greater new-hire productivity [source]

• Benefit: Faster ramp up time means we can hire less people

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3/9

tettra.com

MVP Specs for an Internal Knowledge Base

• Global solution: Anyone in the organization can log in (via SSO)
• Cloud deployment: ASAP solution that is fast and cheap to deploy
• Interface: Needs to be simple, web-based, user-friendly, and easy to learn Connected: Should work with our other tools to import existing information
• Admin: Ability to configure user roles
• Reporting: What articles are being read, by who, and how often
• Search: Contextual, reliable search
• Notifications: Slack and email notifications to make sure people read what is written

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tettra.com

Internal Knowledge Base Recommendation

3/9

tettra.com

• Recommended software: Tettra

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• Modern interface that we can configure without additional development resources
• Stands alone as a web-based app, but integrates with chat
• Price is affordable and fair

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• Price: [calculate pricing]
• Monthly contract we can cancel anytime, or pay annually for a discount
• Cost vs. ROI: +$

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Why Tettra is Great for Support Teams (1/2)

• Centralized Knowledge: Tettra keeps all company knowledge in one spot, making it quick and easy for support teams to find and share the info they need.
• Seamless Teamwork: With strong Slack and MS Teams integrations, Tettra boosts team collaboration, enabling members to easily access and discuss internal knowledge.
• Smart Search: The AI-driven search and Q&A feature in Tettra quickly connects teams with the answers they need, keeping the knowledge base growing and current.
• Always Up-to-Date: Tettra's content verification ensures the information stays accurate, providing support teams with the latest data for customer queries.

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Why Tettra is Great for Support Teams (2/2)

• Expert Insights: Designating "knowledge experts" within Tettra means the most knowledgeable staff maintain and verify key info, enhancing support quality.
• Efficient Problem-Solving: A comprehensive internal knowledge base reduces time spent on common queries, letting teams focus on more complex issues.
• Quick Onboarding: Tettra is great for training, helping new team members get up to speed by accessing the company’s collective wisdom.
• Integrated Workflow: Tettra's compatibility with tools like Google Docs, GitHub, and Zapier streamlines information access and updates without disrupting the workflow.

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tettra.com

Take Tettra for a test drive.

Start your free 30-day trial.

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3/9