Renzy Q Gutierrez
Project Management | Tech Specialist | CSR
IT professional with over 5 years of experience in IT project coordination, technical support, data analysis, and customer service. Experienced in coordinating projects, improving workflows, supporting technical deployments, and using Jira, Trello, SharePoint, and Microsoft Office to help teams deliver successful results.
ANY CITY
AVAILABLE NOW
WHO I AM
A little about me.
I am an IT professional with experience in IT project coordination, data analysis, and technical support. I enjoy solving problems, improving processes, and working with teams to achieve project goals. I value clear communication, collaboration, and continuous learning, and I strive to deliver quality results in every project I take on.
Based in Any City
Open to remote / hybrid / Onsite
5 Years of Experience
IT Industry/Manamgent/Analyst
Seeking IT / Project Management Role
Available
MY EXPERIENCE
What I have done.
Project Analyst / IT Project Coordinator · Kinettix Inc. · August 2023 – September 2025
Coordinated IT projects, managed project schedules, tracked progress, supported technical deployments, and worked closely with clients, vendors, and field technicians to ensure successful project delivery.
Technical Support / PC Builder · PC Worth · February 2022 – January 2023
Built and configured custom computers, diagnosed hardware and software issues, and provided technical recommendations based on customer needs.
Tech Chat Support Representative · AFNI Philippines · February 2026 – Present
Provided technical support through live chat, resolved software and hardware issues, managed support tickets, and maintained high customer satisfaction.
Full work history available on request. References provided upon interview.
WHAT I BRING
My skill set.
Professional Skills
Project Coordination
Coordinating project schedules, tracking progress, and supporting successful project delivery while working with cross-functional teams.
Data Analysis
Analyzing project and system data to identify trends, support decision-making, and improve business processes.
Technical Support
Troubleshooting hardware and software issues, providing technical assistance, and resolving customer concerns efficiently.
Project Management Tools
Using Jira, Trello, SharePoint, and Microsoft Office to organize tasks, monitor project status, and improve team productivity.
Personal Strengths
Problem Solver
Enjoy solving technical and operational challenges with practical and effective solutions.
Team Player
Work well with clients, stakeholders, and cross-functional teams to achieve shared goals.
Adaptable
Quick to learn new tools, technologies, and processes in fast-paced environments.
Organized
Able to manage multiple tasks, prioritize responsibilities, and consistently meet deadlines.
Skill proficiency details available on request. Happy to discuss specific experience in interview.
WHAT I HAVE ACHIEVED
Selected highlights.
Successfully Coordinated IT Projects
Coordinated project schedules, technician assignments, and deployment timelines while working with clients, vendors, and field teams to help ensure projects were delivered on time.
Improved Project Coordination
Tracked project progress, maintained accurate documentation, and communicated updates with stakeholders to support smooth project execution and reduce scheduling issues.
Delivered Technical Support Solutions
Provided technical support for hardware, software, and network-related concerns, resolving customer issues efficiently while maintaining high customer satisfaction.
Additional examples and supporting work available upon request.
Built Strong Technical and Customer Service Experience
Developed a solid foundation in technical troubleshooting, customer support, and project coordination through roles in IT support, project management, and customer service.
HOW I GOT HERE
My path so far.
2018 – 2022
Bachelor of Science in Computer Engineering STI College Fairview
Built a strong foundation in computer systems, networking, hardware, software, and problem-solving while preparing for a career in the IT industry.
2021 – 2022
Customer Service & Technical Support
Started my professional career in customer service before transitioning into technical support, developing strong communication, troubleshooting, and client support skills.
2022 – 2025
Technical Support & IT Project Coordination
Expanded my experience by building custom computer systems, providing technical support, and later coordinating IT projects, managing project schedules, deployments, and stakeholder communication.
2026 – Present
Technical Chat Support Representative
Currently providing technical support for enterprise customers while continuing to strengthen my expertise in IT operations, project coordination, and data-driven problem-solving. My goal is to continue growing into roles focused on IT Project Coordination, Data Analysis, and IT Management.
Each step has built on the last and shaped how I approach work, problem-solving, and collaboration today.
HOW I WORK
My approach to work.
Organized and Proactive
I stay organized by planning tasks, tracking progress, and communicating updates early to help keep projects on schedule.
Collaborative and Reliable
I enjoy working with cross-functional teams, clients, and stakeholders to solve problems and achieve shared goals through open communication.
Adaptable and Solution-Oriented
I work well in fast-paced environments and quickly adjust to changing priorities while staying focused on delivering results.
Quality-Focused
I pay close attention to detail and strive to deliver accurate, efficient, and high-quality work while meeting deadlines.
HOW I OPERATE
The tools and methods I use.
Software and Platforms
Microsoft Office
Excel, Word, PowerPoint, and Outlook for reporting, documentation, presentations, and daily communication.
Project Management Tools
Jira, Trello, and SharePoint for project tracking, task management, documentation, and team collaboration.
Collaboration Tools
Microsoft Teams and Google Workspace for meetings, communication, file sharing, and teamwork.
CRM Project Coordination
rollouts, tracks task timelines, and bridges communication between sales, marketing, and IT teams
Methods and Approaches
Agile / Scrum workflows
Iterative delivery focus with regular stand-ups and sprint planning.
Data Analysis
Using data and reports to identify trends, monitor performance, and support decision-making.
Problem Solving
Analyzing technical and operational issues to find practical and effective solutions.
Continuous Improvement
Always looking for ways to improve workflows, increase efficiency, and support team success.
I adapt quickly to new platforms and workflows. Happy to discuss specifics based on your team's stack.
MY NEXT STEP
What I am looking for.
I am seeking a full-time opportunity where I can apply my skills in IT project coordination, data analysis, and technical support to help teams achieve successful outcomes. I am looking for a role that encourages collaboration, continuous learning, and professional growth while allowing me to make a meaningful contribution.
Meaningful Work
Contributing to projects that improve business operations, solve real-world challenges, and create value.
Collaborative Team
Working with supportive colleagues who value communication, teamwork, and shared success.
Professional Growth
Continuously developing my technical, analytical, and project management skills through new challenges and opportunities.
Open to conversations even before a formal role exists. Early discussions are always welcome.
CONTACT / THANK YOU
Thank you.
I would love to continue this conversation.
Thank you for taking the time to review my portfolio. I appreciate your consideration and would welcome the opportunity to discuss how my skills and experience can contribute to your team. I am available for an interview or an introductory conversation at your convenience and look forward to connecting with you.
WHY I AM A GREAT FIT
Relevant Experience
With over five years of experience in IT project coordination, technical support, and data analysis, I have developed the skills to support projects, solve technical challenges, and contribute to business success.
Collaborative Mindset
I enjoy working with cross-functional teams, communicating effectively with stakeholders, and building positive working relationships to achieve shared goals.
Immediate Value
I enjoy working with cross-functional teams, communicating effectively with stakeholders, and building positive working relationships to achieve shared goals.
NAME
Renzy Q Gutierrez
Gutierrezrenzy45@gmail.com
PHONE
+63 992 600 5325
www.linkedin.com/in/RenzGutierrez
LOCATION & AVAILABILITY
San Jose del Monte, Bulacan, Philippines
References and supporting documents available upon request.