Insurance Capture in �Crush the Curve

Admin + Testing Staff Guide

• Costs for COVID-19 tests are covered in one of two ways:
1. The testing vendor, CIC Health (”CICH"), through its partners, bills participants' insurance 
2. CICH bills the Washington State Department of Health (DOH)

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• Per federal regulation, insurance providers must cover all molecular PCR COVID-19 tests. 

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• The DOH fund covers tests for uninsured participants.

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• When insurance is billed, public funds can be stretched to serve more people.

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Why is insurance captured?

• Parents/caregivers sign-in to their Crush the Curve profile to register and/or add insurance information for themselves and their dependents (students)
• See the Parent Caregiver Guide
• Users without insurance should attest to having no insurance in their Crush the Curve member profile.
• CICH labor support testing staff (onsite only) help parents/caregivers update their insurance information, submit attestation to having no insurance or bypass if neither is available. Bypass of insurance information requires no changes to member profile by test administrator.

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How is insurance captured?

• The following slides are intended for labor support, such as medically trained test administrators, and school testing staff 
• They provide step-by-step instructions for:
1. Adding a user's insurance information to their Crush the Curve member profile
2. Updating a member profile with an attestation of no insurance
• Participants will be asked to provide insurance information or confirm they do not have insurance when receiving a COVID-19 PCR test. Testing participants will always be provided access to testing regardless of insurance status.

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Questions? Contact Boris Perlovsky at boris@cic-health.com for assistance

Step-by-Step Instructions

Add Insurance Provider Information

Testing participants who do have insurance should provide payment collection information for their insurance provider.

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Follow the steps on the following slides for patients who do have insurance.

Prior to and/or during test ordering

1. Testing participant arrives to receive PCR test.
2. Select Admin Tools drop down menu
3. Choose View Members
4. Select member profile of individual with updated insurance information
5. Select Update Insurance Information at top of page

Add Insurance Provider Information

5. In the hover-over prompt, complete the following fields:

• Insurance Provider Primary
• First Name of Insured
• Last Name of Insured
• Insured’s Relationship to Patient
• Insurance Subscriber Number
• Insurance Group ID (not required)
• Insurance BIN (not required)
• Insurance PCN (not required)

6. Select Next

7. Confirm change and select Finish

8. Order Test

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Add Insurance Provider Information

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Prior to and/or during test ordering

Testing participants who do not have insurance should attest to having no insurance in the system.

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Follow the steps on the following slide for patients who do not have insurance.

Add Insurance Attestation

1. With the parent/caregiver present, do the following:
2. Testing participant arrives to receive PCR test.
3. Copy/paste the Member Assessment link into browser.
4. Using individual’s member profile information, follow prompts to validate access.
5. Confirm demographic details and each screen of information until the Insurance collection prompt.
6. Choose “I attest that I do not have health insurance”. Select Next.
7. Complete certification of guardianship field by typing out name.
8. Choose Yes to consent to testing. Select Next.
9. Review information summary. If accurate, select No to decline update of information.
10. Order Test.

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Add Insurance Attestation

Q: I cannot find the individual’s member profile in Crush the Curve.

A: If the parent or student has not yet created a member profile, they can do so via a unique Add Member link generated from Crush the Curve. This link connects their member profile to their school when they register. 

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To send the link:

• Log into Crush the Curve
• From the home screen, select “Copy Add Member link” button
• Paste link into email and/or text message to send to new member
• Prompt individual to click link and follow steps to create a member profile

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Member Profile Missing

FAQs

Q: A member profile has already been updated with insurance information. How do I link this to a new test order?

A: No need to take any additional steps. Newly created orders will auto-populate with existing insurance information.

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New order creation with pre-existing insurance information

FAQs

Q: Insurance or attestation information has not been updated, the student needs a test, and the parent is unwilling or unable to provide insurance or attestation of no insurance. What should be done?

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A: If a student needs a test but insurance information is not forthcoming, you can move forward by ordering test with no further changes. This is referred to as bypass and administrators and/or trained testing staff are the only individuals permitted to make this determination. Bypass requires no changes to member profile by test administrator.

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Bypass option

FAQs