Maintaining your Chromebook from Home

• Do’s and Don'ts
• Reactivating a Chromebook Battery
• Student Technical Support

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Do’s and Don'ts

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• Do restart your device daily.
• Do not plug in any devices to your Chromebook hoping to charge that device.
• Do not plug in your phones, earbuds, etc. These actions will deactivate the battery making charging and using the device impossible.
• Do keep your device charged.
• When your device falls below 10% minor issues will occur, such as mouse disappearing, keyboard not working, etc.
• If that happens the best course of action is to plug in the device to charge, and restart to clear any issues.

Reactivating a Chromebook Battery

• If your battery becomes deactivated, you may attempt to reactivate or jumpstart the Chromebook by taking the following steps:

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• Plug charger into device.
• Hold the refresh and the power button down simultaneously for five seconds.
• While continuing to hold the refresh and power buttons down, unplug the device from the charger. (You might need another person helping you do this)
• Release the refresh and power buttons.
• Plug device in and hope it works. If it doesn’t, keep device plugged and try again in a couple hours.

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The battery for the Dell 5190s (which use a USB-C charger) will deactivate completely if the device’s battery falls below 5%.

Student Technical Support

If experiencing Chromebook issues, BCSD offers online support through the Student Technical Support link located within the student’s ClassLink page on the Chromebook.

• Students are able to conduct a live chat with BCSD Tech Support.

In the event that a student is unable to access Student Technical Support, feel free to contact the Media Specialists during office hours 8 a.m. - 4 p.m. Monday- Friday:

Nichole Smalls: smallsn@bcsdschools.net

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ClassLink