Medical Insurance Collection in Crush the Curve

Parent + Caregiver Guide

• CIC Health (“CICH”) provides surveillance and diagnostic COVID-19 testing for students and staff.

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• Costs for these tests are covered in one of two ways:
1. CICH, through its partners, bills participants' insurance 
• Per federal regulation, insurance providers must cover all molecular PCR COVID-19 tests. 
2. CICH bills the Washington State Department of Health (DOH)
• The DOH fund covers tests for uninsured participants

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• When insurance is billed, public funds can be stretched to serve more people.

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Why is insurance captured?

• Parents and/or caregivers sign-in to their Crush the Curve member profile, and/or provide insurance information for their dependents (students)

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• Use the step-by-step guidance in this document to add health insurance information or attest to having no insurance:
• When registering a new Crush the Curve member profile
• After registering a new Crush the Curve member profile and prior to CICH ordering a test, in order to be tested

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• See our FAQs on why insurance is collected for school-based testing.

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• All participants will be asked to provide insurance information or attest to having no insurance within Crush the Curve, the CICH patient portal. If insurance information is missing from a student’s profile, the testing administrator will prompt for this before conducting the test. Testing participants will always be provided access to testing, regardless of insurance status.

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How is insurance captured?

Add new member profile

in Crush the Curve

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Parent/caregiver new profile, registration, and consent instructions

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1. Click on the Add Member Link sent to your email address from CICH.
2. Choose from the Language Selection drop down.
3. Choose the school your member profile will be associated with from the School Selection drop down. Select Next
4. Choose the Yes or No option for the question “Is this the correct school?”. Select Next
• If you select No, repeat Step 2

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Add new member profile*

* Don’t need to add a new member profile? Skip to slide 8

5. Choose the Email or Text Message option for the questions “What method would you like to use to verify your identity?”. Select Next
• If you have already registered other household members or dependents, use the same email or phone number as before. Select “I need to create new member”, select next and go to Step 8.)
6. Choose Create new account. Select Next
7. Answer the question “Are you registering a student?” by choosing Yes. Select Next
8. Enter student’s first name, last name and date of birth. Select Next
9. Confirm email or phone number provided by choosing Yes (or use one of the update options). Select Next
10. Enter code sent by text or email into Verification Code text box. Select Next
11. Repeat Steps #1-10 for additional member profiles for each student.

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Add new member profile*

* Don’t need to add a new member profile? Skip to slide 8

Complete member assessment

in Crush the Curve

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Parent/caregiver demographic, contact, insurance, and consent instructions

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1. Click on the Member Assessment link sent to your email address from CICH.
2. Follow Steps #2-10 of Add new member profile. These steps confirm and validate member profile.
3. Complete/confirm the following:

Complete member assessment

• Email
• Phone number
• Gender
• Race
• Ethnicity

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4. Select Next

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• Grade
• Street address
• City
• State
• Zip code

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5. Choose “I have health insurance…”. Select Next
6. Complete the following fields:

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Select Next

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• Complete certification of guardianship field by typing out name.
• Choose Yes to consent to testing. Select Next
• Review information summary. If accurate, select No to decline update of information.

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Complete member assessment

• Insurance Provider Primary
• First Name of Insured
• Last Name of Insured
• Insured’s Relationship to Patient
• Insurance Subscriber Number

• Insurance Group ID (not required)
• Insurance BIN (not required)
• Insurance PCN (not required)

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10. Choose No for the question “Are you reporting an At-Home test?” Select Next
11. Choose Yes or No for the question “In the last two weeks, have you been exposed to someone with a confirmed case of COVID-19?” Select Next
12. Choose symptoms, if applicable. Select Next

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Assessment and insurance collection complete.

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* No insurance information? Skip to slide 11

Complete member assessment

5. Choose “I attest that I do not have health insurance”. Select Next
6. Complete certification of guardianship field by typing out name.
7. Choose Yes to consent to testing. Select Next
8. Review information summary. If accurate, select No to decline update of information.

Complete member assessment

With Attestation to No Insurance

Attestation to No Insurance

Patients who do not have insurance or do not wish to provide it should attest to having no insurance in the system.

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* Unable to attest? Skip to slide 12

5. Choose “Update later…”. Select Next
6. Complete certification of guardianship field by typing out name of parent/caregiver granting consent to test.
7. Choose Yes to consent to testing. Select Next
8. Review information summary. If accurate, select No to decline update of information.

Complete member assessment

Without Insurance + Without Attestation

Update Later

Patients who do not have insurance information on hand to provide details may choose to return later and update

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Update member profile

in Crush the Curve

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Parent/caregiver updates insurance or attestation

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1. Click on the Add Member Link sent to your email address from CICH.
2. Choose from the Language Selection drop down.
3. Choose the school your member profile will be associated with from the School Selection drop down. Select Next
4. Choose the Yes or No option for the question “Is this the correct school?”. Select Next
• (If you select No, repeat Step 2)
5. Choose the Email or Text Message option for the questions “What method would you like to use to verify your identity?”. Select Next
6. Enter code sent by text or email into Verification Code text box. Select Next
7. Confirm email or number matches your member profile. Select Next
8. Confirm account details match your member profile. Select Next
9. Respond to “Do you need to update the school” by choosing Yes. Select Next
10. Confirm demographic details. Select Next
11. Complete Steps #5-12 of Complete member assessment w/ Insurance slides.

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Update member profile

Add Insurance or Attestation

Update Member Profile

+ FAQs

Q: Who provides COVID-19 testing for our schools?

A: Our school district participates in the state-sponsored Learn to Return program which provides free, COVID-19 testing for K-12 settings. Schools can choose from a variety of testing vendors to provide rapid tests and/or lab-based PCR tests for students and staff. All Learn to Return testing vendors have been vetted and approved by the Washington State Department of Health.

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Q: Who is CICH?

A: CIC Health is the labor support and testing vendor that provides diagnostic COVID-19 testing for our students and staff. Participants provide a sample collected with a shallow nasal swab (with or without support staff) which is then sealed and sent to out for lab-based PCR testing, the most accurate type of COVID-19 test.

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FAQs

Q: Why am I being asked for insurance information?

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A: COVID-19 testing is free for all participants regardless of their health insurance status, but that doesn’t mean that the laboratories are processing the tests for free.

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Costs are covered in one of two ways: they are billed to the participant's insurance, or they are billed to the Washington State Department of Health (DOH). Per federal regulation, insurance providers must cover all molecular PCR COVID-19 tests. 

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When a participant’s insurance is billed for these tests, public funds can be stretched to serve more people in our community and across the state.

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Updated insurance information or attestation of no insurance should be included in a student’s profile before a test can be conducted. Please take a moment to update this information in your child’s Crush the Curve member profile to help keep our testing program operating as smoothly as possible.

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FAQs

Q: I do not have internet access/I cannot navigate the online system.

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A: Call your school and ask for the COVID-19 testing supervisor or support staff. They will be able to create a member profile for your student and add your insurance IF you have not yet created a member profile. If you have an existing member profile, you will need to work with staff to update your insurance information when a NEW testing order is created (i.e., the next time your student needs a test at school).

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Q: I don’t have health insurance currently. What should I do?

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A: If you do not have health insurance at this time, you will need to provide attestation of no insurance before a test can be conducted. Please take a moment to update this information in your child’s Crush the Curve member profile to help keep our testing program operating as smoothly as possible.

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FAQs