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Cannabis Career Exploration

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Working in a Dispensary

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OVERVIEW

Working in a Dispensary

The information covered in this session is not intended to represent current regulatory allowances. As the rules and regulations become available, be sure to check back in with us for updated training content. This session aims to explore the skills needed to succeed in cannabis retail and hospitality with industry best practices.

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Compliance Overview

Let’s explore how compliance plays a role in running a legal cannabis dispensary

LIVE SESSION 4

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COMPLIANCE OVERVIEW

The specific requirements for legally operating a cannabis retail business can vary depending on the jurisdiction and the applicable laws and regulations. However, in general, a legally operating cannabis retail business typically must comply with the following requirements:

Licensing:

The business must obtain all necessary licenses and permits from the applicable regulatory agencies .

Compliance with zoning and land-use regulations:

The business must comply with all zoning and land-use regulations in the jurisdiction where it operates.

Security requirements:

The business must comply with any security requirements imposed by the applicable regulatory agencies.

Record-keeping requirements:

The business must keep accurate records of all transactions, including sales and inventory tracking.

Compliance with packaging and labeling requirements:

The business must comply with all packaging and labeling requirements imposed by the applicable regulatory agencies. This may include using child-resistant packaging, including certain information on product labels, and following specific requirements for product testing and labeling.

Compliance with advertising and marketing regulations:

The business must comply with all advertising and marketing regulations imposed by the applicable regulatory agencies. This may include restrictions on certain types of advertising and marketing, as well as requirements for product disclosures and warnings.

Compliance with taxation and financial regulations:

The business must comply with all applicable taxation and financial regulations in the jurisdiction where it operates. This may include paying taxes on sales, as well as following specific accounting and reporting requirements.

What does it mean to be a legal

cannabis business?

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To help explain what a compliant transaction is, we have asked Anne from Dutchie to share industry best practices with us.

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Compliance Video

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Working in a Dispensary

Let’s explore the important skills needed to be a successful cannabis server.

LIVE SESSION 4

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OVERVIEW

SANITATION

SALES

INVENTORY MANAGEMENT

Product Procurement
Inventory Manager

DELIVERY

Logistics Manager
Drivers
Customer Service

SECURITY

Security Director
ID Checker
Surveillance Operator

ADMINISTRATION & COMMUNICATION

Retail Manager
Human Resources
Communications and Marketing
Compliance Personnel

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WORKING IN A DISPENSARY

The Art of Sales

Some of the important skills needed to be a successful cannabis server are many of the same skills that front-end sales associates would have in most retail industries.

Knowledge of related products
Good communication skills
Demonstration skills
Interpersonal skills
Customer service skills
Sales skills

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WORKING IN A DISPENSARY

As a frontline sales representative, you will be representing farmers, extractors, and manufacturers. The only way a customer will know that story, is if you tell it.

Deciding on what to sell is oftentimes the most crucial decision a small business owner will make. As a sales specialist, it's important to keep tabs on industry trends and ensure you're stocking your shelves with products that are in demand.

A recent survey from Flowhub shows flower leading in sales when compared to other processed products.

61%

FLOWER

22%

CONCENTRATES

9%

EDIBLES

8%

OTHER

CANNABIS �RETAIL SALES

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Survey, Labels and Recommendations

LIVE SESSION 4

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WORKING IN A DISPENSARY

Surveying

To ensure complete customer satisfaction, its important that sales agents survey the customer to ensure the products and dose are a perfect match.

Questions you should ask:

Have you used cannabis in the past? (if they are repeat customer, no need to ask)
Was there anything specific you’re looking for? If so, what about that product do you like?
What kind of cannabis products do you like? (edibles, flower, salves etc.)
How much do you normally consume in a session? Mgs of THC / CBD
Do you have a budget? If so, how much?

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LABELS AND RECOMMENDATIONS

Making Edible Recommendations

It takes time to feel the full effects with cannabis, the intoxicating effects or “high” kick in about 10 minutes to two hours and peak at about four hours, depending on what consumption method is being taken.

The effects can last up to 12 hours after use and residual effects can last up to 24 hours, so someone could be affected into the next day. This timing differs from smoking or vaping cannabis, where the effects start to be felt within a few seconds or minutes and peak at about 30 minutes. When someone ingest edible cannabis, the THC first travels to the stomach and then to the liver, before making it to the bloodstream and brain. This process varies across individuals, making it difficult to predict when someone will actually feel the full effects of edible cannabis. Because it can take up to four hours to feel the full effects, consuming more cannabis within this time period can result in over-intoxication.

Over-intoxication can take the form of anxiety and panic, nausea and vomiting, and symptoms of psychosis (paranoia). First-time users should be patient and go slow, consuming cannabis.

10-120 MINUTES

The intoxicating effects begin to kick in

12 HOURS

Potential duration of effects

24 HOURS

Potential residual effects

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LABELS AND RECOMMENDATIONS

Reading Labels

Be Sure to Read the Label Carefully

Cannabis products vary widely in their appearance and ingredients, including how much THC and CBD they contain. Always read the label before recommending products to ensure it meets to customers preferences. Keep in mind that some edible cannabis products might have expiration dates and ingredients that could cause allergic reactions.

Read the label carefully for concentration of THC and CBD, and instructions for use.

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Selling the Nose

and Characterizing Products

LIVE SESSION 4

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To help explain what how to analyze and characterize products, we have asked Andrew Mieure from Topshelf Budtender to share industry best practices with us.

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Cannabis Retail Video

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Thank You

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