EXECUTIVE SUMMARY

Reducing Workload Pressure Will�Improve Retention and Performance�in High-Pace Roles

Workload ↑

Fatigue

Burnout

Productivity ↓

Turnover ↑

→

→

→

→

Key Findings

• High workload & long hours are driving burnout across operations
• Burnout reduces productivity and accelerates employee turnover
• High-Pace Roles carry the highest impact and severity scores
• Recommendation: Scheduling pilot to improve recovery time

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References

→ Analysis Report (Google Docs)�.

THE PROBLEM

Continuous Workload Pressure Is Leading to Burnout

"You're expected to move nonstop your whole shift"

— Glassdoor Review, High-Pace Role Employee

⏱

Long Hours

Extended shifts leave no time�for physical or mental recovery

🔁

Fatigue Build-Up

Exhaustion compounds daily�without adequate rest intervals

📉

Performance Drop

Chronic fatigue directly reduces�focus, speed, and consistency

References

Dataset: glass_reviews_segmented.xlsx | Source: Glassdoor Reviews Analysis (Colab — sentiment + text processing)

→ Open Dataset (Google Sheets)�→ Sentiment scoring - Glassdoor (google colab)

→ Sentiment scorign - Youtube (google colab)

Comparison Youtube - Glassdoor (google colab).

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TARGET SEGMENT

High-Pace Roles Are the Most�Impacted and Critical

#1 Priority

Highest Score

Impact × Severity × Size

Most frequent workload friction�across all segments analyzed

Core to daily operations —�critical path dependency

📊

Impact Score

Highest combined score on�impact, severity and size metrics

🔂

Friction Rate

Most frequent workload-related�complaints vs. all other segments

⚙️

Operational Role

Central to daily output —�no buffer capacity exists

References

FINAL BULLET POINTS.

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RECOMMENDED INTERVENTION

Adjusting Shift Structure�Can Reduce Fatigue

Root Cause Chain

Shift Length / Sleep Deficit

→

Recovery Deficit

→

Fatigue Accumulation

→

Burnout & Turnover

🗓

Balanced Scheduling

Redistribute shift loads to prevent�consecutive overwork days

😴

Rest Intervals

Introduce structured recovery blocks�between high-intensity periods

👥

Team-Led Execution

Low-cost pilot managed by operations�lead — no external resources needed

Reference

Root Cause Tree (Recovery Deficit: Shift Length / Sleep)

→ Open Root Cause Document

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PILOT PLAN

A 2-Week Pilot Will Validate�Impact Quickly

📍 Where

One team / shift�(High-Pace Role unit)

👤 Who

Operations team lead�(internal owner)

⏳ Duration

2 weeks�(focused sprint)

📊 Metrics

Fatigue check-in�Productivity consistency

2-Week Timeline

Days 1–2

Briefing & baseline

Days 3–7

Implement new schedule

Days 8–12

Monitor & collect data

Days 13–14

Debrief & decide next step

References

High-Pace Role Friction Flow Chart | Friction Map (workload → fatigue → burnout → impact)

→ Open Friction Flow Chart

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