Customer Stories - Short
Business Impact
Improving patient satisfaction:
A SurveySparrow Success Story
4X increase in response rates | Improved patient satisfaction | Streamlined feedback gathering |
Headquarters London, UK | Use Case Patient Experience | Industry Healthcare | Type B2C |
We at medneo have been using SurveySparrow for 18 months to collect patient satisfaction feedback. All surveys are completely anonymous, ensuring that personal data remains protected in full compliance with GDPR and UK data protection legislation. The platform is easy to set up and has transformed our feedback collection, enhancing both efficiency and service quality. |
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SOLUTIONS OFFERED |
Easy QR share |
Intuitive dashboards for quick insights |
Versatile survey formats |
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#RefineExperience
BUSINESS IMPACT
Rachael Mullen
Head of Quality and Risk/ Regional Manager London
How Gulf Cryo personalized performance reviews with SurveySparrow's sparkling 360 Assessments
Headquarters
Dubai, UAE
Industry
Oil, Gas and Petrochemical Industry
Type
B2B
Use case
EX
SurveySparrow's customer support has been exceptional. They were always available to answer our questions and guide us through the entire process. The platform's flexibility and ease of use have been instrumental in creating a valuable 360 experience for our leadership team.
- Dina Roshdy
Group Head of HR
Solutions offered
100% alignment with benchmark scores
Increased self-awareness among leaders
Enhanced decision-making
Business Impact
WePlay Studios’ EX Journey with SurveySparrow’s ENPS and 360-Degree Surveys
Headquarters
Kyiv, Ukraine
Industry
Events and Production
Type
B2C
Use case
EX
SurveySparrow creates engaging surveys quickly and easily. The platform's analytics understand the responses precisely and provide detailed reports that are easy to share. Overall, SurveySparrow is the best option we have chosen for improving our employee experience. It's a very user-friendly platform that has helped us significantly.
- Uliana Pavlovska
HR Director
Solutions offered
Higher participation rate
Increased employee engagement
Clear insights into performance gaps
Business Impact
How Gyptech improved their operational efficiency using SurveySparrow
Headquarters
Burlington, Canada
Industry
Machinery
Type
B2C
Use case
CX
SurveySparrow has transformed how we engage with our customers and manage feedback. It’s intuitive and multifaceted, making it invaluable across our global operations.
- Justine Falardo
Service Integration Manager
Solutions offered
Increased
response rates
Significant improvements in process efficiency
Enhanced customer satisfaction
Business Impact
Empowering IEEE: Streamlining feedback collection for enhanced participant satisfaction
Headquarters
New Jersey, USA
Industry
Information Technology
Type
B2C
Use case
CX
The surveys are intuitive, and the user interface makes survey creation a breeze. SurveySparrow's responsive customer service promptly resolves our queries, ensuring a seamless experience.
- Aubrey Walter
Information Management Project Manager
Solutions offered
Streamlined
feedback
collection
Increased participation engagement
Informed, data-driven decision.
Business Impact
How Emvigo Technology leveraged 360 surveys to boost employee engagement
Headquarters
London, UK
Industry
Information Technology
Type
B2B
Use case
EX
The switch from manual appraisal methods to SurveySparrow has been a game-changer. The variety of survey formats offered is a huge advantage and the reporting is fantastic. Exceptional customer support with steady patience and guidance throughout the process helped us get the most out of the platform.
- Keerthi Nair
HR Manager
Solutions offered
Enhanced employee engagement and well-being
Significant time-saving and improvement
More streamlined and effective appraisal process
Business Impact
Meesho: 7X Boost in Customer Satisfaction and Seller Ratings
Headquarters
Bengaluru, India
Industry
E-commerce
Type
B2C
Use case
CX and Seller Experience
SurveySparrow has been instrumental in transforming our approach to customer and seller experience. The platform's ability to provide deep insights and manage feedback at scale has enabled us to achieve a 10 percentage points improved satisfaction rate.
- Praveen
Program Manager
Solutions offered
7X expansion in feedback reach
10 percentage point improvement in satisfaction rate
Deeper understanding of user needs
Business Impact
Paragon Casino: Raising the bar for guest satisfaction
Headquarters
Louisiana, USA
Industry
Casino Resorts
Type
B2C
Use case
CX
Leveraging SurveySparrow's intuitive platform has dramatically transformed our feedback collection process. It has allowed us to navigate through customer insights with precision, ensuring that no voice goes unheard and every action we take is informed and impactful.
- Lonnie R Bridges Sr
Director of Training & Customer Experience
Solutions offered
70% faster feedback analysis
Increased guest satisfaction
Live feedback: Instant insights
Business Impact
Turning Feedback into High-Fives: ESC's HR Triumph
Headquarters
Buffalo, NY
Industry
HR Services
Type
B2C
Use case
EX
We find SurveySparrow to be user-friendly and intuitive, and we use it for our internal employee feedback and engagement surveys. The versatility of the platform has empowered us to extend our services externally to our clients. The customer success team is consistently accessible and supportive, ensuring a smooth and efficient experience throughout.
- Lynne Kreiner
Strategic HR Project Specialist
Solutions offered
Streamlined feedback collection
Enhanced employee engagement
Boosted revenue
Business Impact
Furnishing the Future: Furlenco's Path to Customer Understanding
Headquarters
Bangalore, India
Industry
Home and Furniture
Type
B2C
Use case
CX
SurveySparrow's comprehensive platform has revolutionized our approach to connecting with customers. The platform’s detailed analytics and customizable survey options have empowered us to deeply understand our customers and significantly enhance our offerings.
- Akil KJ Bhat
Product Manager
Solutions offered
Higher survey adoption
More accurate feedback
Better engagement
Business Impact
Feedback soars: 10% to 45% : A SurveySparrow Success Story
Headquarters
Lille, France
Industry
Retail
Type
B2C
Use case
CX
SurveySparrow has been pivotal in reshaping our customer feedback process. Its dynamic and intuitive platform has not only streamlined our feedback collection but has also empowered us to make impactful changes that resonate with our customers.
- Nisha Moily
Customer Insights Project Lead at Decathlon Sports India
Solutions offered
Business Impact
Enhanced issue resolution
Real-time interaction with customers
Improved customer satisfaction and loyalty
Elevating E-Commerce CX: A SurveySparrow Success Story
Headquarters
Mumbai, India
Industry
Digital Services
Type
B2C
Use case
CX
The clear insights provided by SurveySparrow have greatly enhanced our processes at Tata Digital. The flexibility and functionality make it incredibly user-friendly and an outstanding tool overall. Since implementing SurveySparrow, our Customer Satisfaction (CSAT) has seen a significant improvement
- Neil Carlos Dias
Director - Quality & Transformation at Tata Digital
Solutions offered
Business Impact
Real-time feedback analysis
90% survey completion rate
Significant NPS improvement
Refining Customer & Employee Experience: A SurveySparrow Success Story
Headquarters
Florence, Italy
Industry
Education
Type
B2C
Use case
CX, EX
SurveySparrow has revolutionized our feedback collection process. The clarity and organization of data have enabled us to make strategic decisions that significantly impact our course quality and employee development.
- Andrea Merlo
Marketing and Development Director
Solutions offered
Business Impact
Data-driven decision making
Enhanced employee engagement
Increased client satisfaction
Redesigning Employee Experience: A SurveySparrow Success Story
Headquarters
El Salvador
Industry
Software
Type
B2B
Use case
EX
The clarity and depth of insights we now have is phenomenal. It’s like having a new lens through which we view our team's capabilities and potential. It’s been more than three years since we started using SurveySparrow, and it has helped us in improving excellence.
- Tomás Castro A
People Coach
Solutions offered
Business Impact
Tailored assessments
Actionable insights
Informed decision making
Forging Customer Experience: A SurveySparrow Success Story
Headquarters
Elland, UK
Industry
Building Materials
Type
B2B
Use case
CX
I can now comfortably go back to my stakeholders and say that we’ve got hundreds of responses this month and what we need to focus on. It’s fabulous, fresh, and relevant.
- Jon Horrie
Group Customer Experience Manager
Solutions offered
Business Impact
700% spike in responses
Feedback under 2 mins
18% rise in annual CSAT score
Streamlining Customer Experience: A SurveySparrow Success Story
Headquarters
Dubai, UAE
Industry
Appliances
Type
B2C
Use case
CX
SurveySparrow's user-friendly interface and intuitive drag-and-drop features have revolutionized our approach to survey creation and collect data. This platform has become invaluable in streamlining our customer-related processes and driving better results.
- Leilani Sumague
Business Excellence & Customer Care Manager
Solutions offered
Business Impact
Smooth survey creation
Simplify data collection
Real-time analysis of data
Analyzing Customer Experience: A SurveySparrow Success Story
Headquarters
Dubai, UAE
Industry
Marketing Services
Type
B2B
Use case
CX
The valuable feedback received through the surveys has enabled the brand to implement strategic initiatives aimed at enhancing the customer experience from an omnichannel perspective. The collaboration with SurveySparrow has helped our clients understand the modern retail customer while simultaneously creating an efficient environment in order to cater to these customers, which helped move the needle from detractors to promoters.
- Nouran Khamis
Account Strategist
Solutions offered
Business Impact
100% survey completion rate
Real time data monitoring
Enhanced customer engagement
Fostering Employee Experience: A SurveySparrow Success Story
Headquarters
Gujarat, India
Industry
FMCG
Type
B2C
Use case
EX
Implementing SurveySparrow's comprehensive 360-degree feedback system was an effective tool to find out training needs. The detailed insights allowed us to tailor our training programs, aligning them with both individual and organizational growth objectives.
- Gaurang Dixit
Sr. Manager - Human Resource Development
Solutions offered
Business Impact
Tailored 360-degree assessments
Custom roles & permissions
Increased response rate
Accelerating Customer Engagement: A SurveySparrow Success Story
Headquarters
Malaysia
Industry
Mobility
Type
B2C
Use case
CX
SurveySparrow improved response rates to 2X, giving us a deeper understanding of our customers and enabling smarter decision-making; the intuitive UI/UX made survey creation a breeze.
- Suhaida Sulaiman
Assistant Manager, Customer Experience
Solutions offered
Business Impact
15% increase in response rate
Improved customer engagement
2X increase in responses received
Elevating Customer Experience: A SurveySparrow Success Story
Headquarters
Nebraska, USA
Industry
Hospitality
Type
B2C
Use case
CX
We have lots of surveys that are created for various people that aren’t users in our SurveySparrow account, so it’s nice that I can have their survey results automatically sent to them each day, month, or week instead of remembering to download responses or reports and email them. Internally, SurveySparrow has streamlined the process for us in terms of planning and running successful conferences, and it only continues to improve each year.
- Murphy Klein
Marketing Content Strategist
Solutions offered
Business Impact
60% increase in feedback submissions
Dining booking
streamlined
Event & conference management streamlined
Monitoring Employee Engagement: A SurveySparrow Success Story
Headquarters
Arkansas, USA
Industry
Education
Type
B2C
Use case
EX
SurveySparrow really came through for us! It was such an efficient and reliable tool, and the best part was that we didn't need to hire dedicated personnel or go through extensive engineering to get it up and running. Thanks to SurveySparrow, our team at UAFS was able to conduct assessments with ease and move forward without the stress of dealing with cumbersome reporting. It's been a game-changer for us!
- Chelsea Cowan
Sr. Program Coordinator
Solutions offered
Business Impact
Eliminated manual assessments
Granular insights on employees
Improvement areas easily identified
Recentering Customer Experience: A SurveySparrow Success Story
Headquarters
Temecula, USA
Industry
Hospitality
Type
B2C
Use case
CX
Considering the success we’ve had with SurveySparrow, we’re planning to deploy surveys that gather satisfaction insights from specific events located on the gaming floor, resort, and entertainment areas as well.
- Matthew Swanson
Director of Loyalty Marketing
Solutions offered
Business Impact
40% increase in responses
Improved ROI
Enhanced customer experience
Improving Customer Experience: A SurveySparrow Success Story
Headquarters
Barcelona, Spain
Industry
Transportation
Type
B2B
Use case
CX
SurveySparrow has met our expectations in terms of its capabilities and user-friendliness. We were impressed with the platform's ability to meet our specific requirements and plan to make use of the platform to its fullest potential.
- Sergio Jimbel Martin
UI/UX Lead
Solutions offered
Business Impact
1-click response achieved
Average response time down to 35s
2X number of orders rated
Transforming Patient Experience: A SurveySparrow Success Story
Headquarters
California, USA
Industry
Healthcare
Type
B2C
Use case
CX
Our survey response rates were mere 5% with our previous tool. With SurveySparrow, response rates have been steadily increasing to over 30% within a year of implementation. And we are hoping to achieve 50% in the upcoming quarter using the Flutter SDK integration
- Abdul Rahuman
Principal Product Manager
Solutions offered
Business Impact
30% increase in response rate
Improved care team time
3X improve member experience
Enhancing Customer Experience: A SurveySparrow Success Story
Headquarters
Denmark
Industry
E-commerce
Type
B2C
Use case
CX
Our survey response rates were mere 5% with our previous tool. With SurveySparrow, response rates have been steadily increasing to over 30% within a year of implementation. And we are hoping to achieve 50% in the upcoming quarter using the Flutter SDK integration
- Abdul Rahuman
Principal Product Manager
Solutions offered
Business Impact
30% increase in response rate
Improved care team time
3X improve member experience
Nurturing Employee Experience: A SurveySparrow Success Story
Headquarters
Mumbai, India
Industry
FMCG
Type
B2C
Use case
EX
Quote needed
- Isha Goyal
Head - HR, India & SAARC
Solutions offered
Business Impact
90% completion rate
70% more responses
Increased employee engagement
Simplifying Experience Management: A SurveySparrow Success Story
Headquarters
Massachusetts, USA
Industry
HR Services
Type
B2B
Use case
CX, EX
Quote Needed
- Saurabh Gupta
CTO
Solutions offered
Business Impact
500% increase in completion rate
Faster decision making
2X the number of responses received
Cultivating Customer Loyalty: A SurveySparrow Success Story
Headquarters
Lviv, Ukraine
Industry
IT Services
Type
B2B
Use case
CX
Quote needed
- Viktoriia Bezukhanych
Project Manager
Solutions offered
Business Impact
Rich customer insights
Faster issue resolution
Simpler workflows with automation
Catalyzing Lead Generation: A SurveySparrow Success Story
Headquarters
Madrid, Spain
Industry
Education
Type
B2C
Use case
CX
White-labeling and webhook integration have helped us organize their campaigns effortlessly, thus helping us save a compelling amount of time while conducting surveys.
Cristian Pinto
CTO
Solutions offered
Business Impact
15% increase in response rate
Effective marketing campaigns
300 engineering hours saved
Revamping Employee Engagement: A SurveySparrow Success Story
Headquarters
Bangalore, India
Industry
IT Services
Type
B2B
Use case
EX
SurveySparrow lets you conduct very informal yet important discussion around various attributes at work. The feedback received has helped us build interventions for every business unit in a very different way. The chat-like feature has helped us realize that these surveys are a lot more than just asking them to rate on a scale of 1-5.
- Dnyan Shah
Global Head, HR
Solutions offered
Business Impact
40% survey completion rate
Improved employee engagement
Richer insights from qualitative data
Curating Elegant Experiences: A SurveySparrow Success Story
Headquarters
London, UK
Industry
Payments
Type
B2B
Use case
CX
Challenges related to look and feel, formatting, and reporting are now things of the past, and the user experience of the survey-building software is excellent. It's easy for anyone to understand how to create beautiful, sleek, and professional surveys with this tool.
- Katherine Stevens
Market Intelligence and Strategy Manager
Solutions offered
Business Impact
Visually captivating surveys
40.9% survey response rate
Simplified data analysis
Charting the path to CX excellence: A SurveySparrow Success Story
Headquarters
Helsinki, Finland
Industry
SaaS
Type
B2C
Use case
CX
We have been very satisfied with SurveySparrow and their customer support. The survey platform has helped us to gather user feedback in a very efficient way and their customer support has been very helpful and fast with any questions or problems.
- Jaakko Jalkanen
Business Manager
Solutions offered
Business Impact
4600 survey responses
Huge spike in customer engagement
50% reduction in time to resolve issues
Streamlining CX operations: A SurveySparrow Success Story
Headquarters
Zurich, Switzerland
Industry
Customer Goods
Type
B2C
Use case
CX
Quote needed
- Tito Hahn
Founder & CTO
Solutions offered
Business Impact
65% survey completion rate
4900 people surveyed
20% spike in website visitors
Scaling sales with efficiency: A SurveySparrow Success Story
Headquarters
Yorkshire, UK
Industry
IT Services
Type
B2B
Use case
CX
SurveySparrow’s conversational style made things much easier for us to get people register for our free consultation offer. Meanwhile, it simultaneously helped us to qualify and segment applicants with ease, based on their survey responses.
- Steve Bentley
CEO & Founder
Solutions offered
Business Impact
30% increase in Sales Qualified Leads
5550 people surveyed
72% survey completion rate
Enabling Research and Innovation: A SurveySparrow Success Story
Headquarters
California, USA
Industry
Medical Research
Type
B2B
Use case
CX
SurveySparrow is pretty simple to use. We’re really happy with the recurring surveys. We liked the interfaces, the type of options, formatting, logic. And of course, over time we also liked the fact that you guys are very supportive and tune in to our requirements.
- Massimiliano de Zambotti and Stephanie Claudatos
Research Scientist and Laboratory Manager
Solutions offered
Business Impact
Improved survey response rate
Improved survey response rate
1700+ responses collected
Connecting with customers effectively: A SurveySparrow Success Story
Headquarters
Georgia, USA
Industry
IT Services
Type
B2B
Use case
CX
SurveySparrow is helping us obtain insight into our leads' and customers' perceptions of our products and our company - and that is very important to us. We always want to be evolving.
- Laura Lepore Bernhard
Communications, Events & Inbound Marketer
Solutions offered
Business Impact
Increase in response rate
Reached more respondents
Built data-driven CX strategies
Transforming Member Experience: A SurveySparrow Success Story
Headquarters
Sydney, Australia
Industry
Sports
Type
B2C
Use case
CX
Getting to know what our members want was our goal, and SurveySparrow aided us in achieving it very well. The user-friendly and intuitive interface made it easy for us to collect feedback from our members and fans. It provided a single source of truth with detailed reporting using real-time feedback. We saved a lot of time and could serve our members better
Vicky Gerogiannis
Digital Marketing and Insights Manager
Solutions offered
Business Impact
100% survey completion rate
Improved NPS
Improved member experience
Customer Stories - Long
Headquarters Zurich, Switzerland | Use Case Customer Experience | Industry �Customer Goods | Type �B2C |
BUSINESS IMPACT |
30% �Increases Sales Qualified Lead |
30% �Increases Sales Qualified Lead |
30% �Increases Sales Qualified Lead |
#RefineExperience
✔︎ Display Logic ✔︎ Audience Management ✔︎ Email Sharing �✔︎ Proactive Customer Support ✔︎ Complete Branding
Favourite Features
Challenge
SurveySparrow turned the tide for Tata Digital, offering unmatched flexibility in customer experience management. Customizable NPS and CSAT scales and the capability to manage survey frequency per customer were essential functionalities that effectively fulfilled the task.
Seamless tracking of NPS for five major brands – Croma, BigBasket, 1mg, IHCL, and CliQ is now made possible under one executive dashboard of SurveySparrow. The real-time analytics offered immediate, actionable insights into customer sentiments.
Solution
Headquarters Zurich, Switzerland | Use Case Customer Experience | Industry Customer Goods | Type B2C |
Customer Spotlight
How Tata Digital Redefined E-Commerce Customer Experience with SurveySparrow
The journey encountered its fair share of obstacles. Their prior feedback management tools being rigid, offered limited survey customization and an inflexible approach to feedback collection. This proved insufficient for the dynamic needs of Tata Digital, leading to suboptimal insights and impacting their ability to fine-tune the customer experience effectively.
Challenge
SurveySparrow turned the tide for Tata Digital, offering unmatched flexibility in customer experience management. Customizable NPS and CSAT scales and the capability to manage survey frequency per customer were essential functionalities that effectively fulfilled the task.
Seamless tracking of NPS for five major brands – Croma, BigBasket, 1mg, IHCL, and CliQ is now made possible under one executive dashboard of SurveySparrow. The real-time analytics offered immediate, actionable insights into customer sentiments.
Solution
Results
501 - 1000 employees
Tata Digital, a flagship player under the Tata Group, is on a mission to transform the e-commerce landscape with its super app, Tata Neu. Aimed at establishing a unified digital marketplace, Tata Neu symbolizes Tata Digital’s commitment to creating an integrated service ecosystem for consumers.
Digital Services
Favourite Features:
Tata Digital, a flagship player under the Tata Group, is on a mission to transform the e-commerce landscape with its super app, Tata Neu. Aimed at establishing a unified digital marketplace, Tata Neu symbolizes Tata Digital’s commitment to creating an integrated service ecosystem for consumers.
Tailored 360-degree Assessments | Custom Roles and Permissions | Real-time Data Monitoring |
Challenge
In pursuit of an effective solution, Applaudo Studios discovered SurveySparrow. The implementation of SurveySparrow’s 360-degree assessments at Applaudo Studios has yielded significant results.
The detailed and insightful reports from the assessments have enabled management to make more informed decisions regarding team dynamics, resource allocation, and overall strategy. The flexibility to tailor assessments to specific roles ensured that evaluations were appropriately weighted according to varying responsibilities and expectations.
Solution
“The clarity and depth of insights we now have is phenomenal. It’s like having a new lens through which we view our team's capabilities and potential. It’s been more than three years since we started using SurveySparrow, and it has helped us in improving excellence.”
Business Impact
About Applaudo: Applaudo is a nearshore digital solutions company headquartered in El Salvador. Founded in 2012, Applaudo Studios has seen remarkable growth, evolving from a modest startup to an influential entity in the tech industry.
201-500 employees
IT Services
Tomás Castro A
People Coach
Customer Spotlight
How SurveySparrow helped Applaudo Studios create a successful work culture using its 360-degree feedback process
The previous tool used by Applaudo Studios presented several constraints, particularly in handling the complexities of managing multiple teams. The company needed a more efficient method that could accommodate its growing demands and provide deeper, more actionable insights into employee performance.
Challenge
In pursuit of an effective solution, Applaudo Studios discovered SurveySparrow. The implementation of SurveySparrow’s 360-degree assessments at Applaudo Studios has yielded significant results.The detailed and insightful reports from the assessments have enabled management to make more informed decisions regarding team dynamics, resource allocation, and overall strategy. The flexibility to tailor assessments to specific roles ensured that evaluations were appropriately weighted according to varying responsibilities and expectations.
Solution
Results
“The clarity and depth of insights we now have is phenomenal. It’s like having a new lens through which we view our team's capabilities and potential. It’s been more than three years since we started using SurveySparrow, and it has helped us in improving excellence.”
201-500 employees
Tomás Castro A
People Coach
Applaudo is a nearshore digital solutions company headquartered in El Salvador. Founded in 2012, Applaudo Studios has seen remarkable growth, evolving from a modest startup to an influential entity in the tech industry.
Information Technology and Services
Customer Spotlight
How SurveySparrow helped Europass Teacher Academy effectively manage both customer and employee experience
Europass Teacher Academy wanted to capture employee feedback to foster a healthy culture. In addition, they wanted to understand client experiences to enhance their satisfaction. However, the tool the academy used needed a clear overview and lacked in-depth customizability. This hampered insight generation, forcing the academy to search for a sophisticated and versatile alternative.
Challenge
The implementation of SurveySparrow at Europass Teacher Academy led to a more organized and insightful feedback process. Conversational surveys helped Europass captured nuanced employee feedback. They also sent similar surveys to customers to gauge customer satisfaction. The executive dashboard’s comprehensive view made in-depth analysis easy. The automated report generation feature of SurveySparrow saved significant time. All of this enabled the Academy to effectively address the needs of both employees and clients.
Solution
Results
"SurveySparrow has revolutionized our feedback collection process. The clarity and organization of data have enabled us to make strategic decisions that significantly impact our course quality and employee development."
201-500 employees
Andrea Merlo
Marketing and Development Director
Europass Teacher Academy, situated in the heart of Florence, specializes in offering top-tier professional development programs for educators. The academy blends traditional and modern teaching techniques, catering to a diverse, international audience.
Education & Professional Development
Customer Spotlight
How SurveySparrow helped Marshalls forge their customer experience journey
Marshalls previously relied on an agency whose feedback collection process was cumbersome. The agency took 20 minutes to interview a single customer. Over the course of two months, Marshalls only got 700 responses, all of which were inaccurate, difficult to interpret and lacking in depth. The ROI did not align with expectations.
Challenge
After testing multiple products, SurveySparrow stood out as the answer to Marshalls’ specific needs. They used SurveySparrow to send engaging surveys across key touch points in the customer journey. Marshalls saw a whopping 700% increase in their annual customer feedback responses. After conducting sentiment analysis on responses, Marshalls reached out to customers to address queries promptly, leading to an impressive 18% increase in their CSAT rating.
Solution
Results
“I can now comfortably go back to my stakeholders and say that we’ve got hundreds of responses this month and what we need to focus on. It’s fabulous, fresh, and relevant.”
1000-5000 employees
Jon Horrie
Group Customer Experience Manager
Marshalls is one of the UK’s leading hard landscaping, building, and roofing products suppliers, acknowledged for their commitment to corporate responsibility and sustainable business practices. Marshalls has supplied some of the most prestigious landmarks in the UK since the 1890s.
Building Materials Manufacturer
Customer Spotlight
How SurveySparrow helped EROS Group boost customer experience and operational efficiency with the NPS module
EROS Group collected customer and dealer feedback via telephonic conversations and in-person interviews. This required extensive manual effort and time. After data collection, the subsequent task of sorting and analyzing data was equally laborious. EROS Group decided to systemize and automate their feedback collection process using a centralized platform.
Challenge
EROS Group discovered SurveySparrow's platform while evaluating NPS solutions. Impressed with the flexibility, efficiency and innovation on display, they chose to go with SurveySparrow. EROS Group's retail team found SurveySparrow easy to use, with minimal manual effort for data management. Customers also found it easy to interact with the surveys, causing high response rates. Subsequently, the e-commerce and dealership teams have also adopted SurveySparrow to enhance their operations.
Solution
Results
“SurveySparrow's user-friendly interface and intuitive drag-and-drop features have revolutionized our approach to survey creation and collect data. This platform has become invaluable in streamlining our customer-related processes and driving better results.”
1000-5000 employees
Leilani Sumague
Business Excellence & Customer Care Manager
EROS Group is the largest electronics distributor and retailer in the UAE with a prestigious portfolio of globally recognized brands. They have a diverse clientele spanning renowned names like Samsung, Hitachi, TCL, Midea, Ariston, Lennox, Daikin and Thermobreak.
Appliances, Electrical, and Electronics Manufacturing
Customer Spotlight
How SurveySparrow helped SellThru achieve 100% survey participation through its NPS Surveys
SellThru wanted to enhance their clients’ insights of their customers’ experiences, concerns, and overall satisfaction scores. However, customers were often reluctant to engage with surveys. SellThru also struggled with tracking real-time feedback across platforms and analyzing the data to get insights that could help clients promptly address customer concerns.
Challenge
After extensive research, SellThru chose to partner with SurveySparrow. They installed kiosks with offline NPS surveys at physical stores, causing a 100% completion rate. SurveySparrow's executive dashboard, equipped with customizable widgets, simplified the process of creating an extensive view of data in a well-structured interface. Integrating their surveys with Google Sheets enabled real-time capturing of feedback. SellThru now aims to repeat this success with online stores.
Solution
Results
"The valuable feedback received through the surveys has enabled the brand to implement strategic initiatives aimed at enhancing the customer experience from an omnichannel perspective. The collaboration with SurveySparrow has helped our clients understand the modern retail customer while simultaneously creating an efficient environment in order to cater to these customers, which helped move the needle from detractors to promoters."
11 - 50 employees
Nouran Khamis
Account Strategist
SellThru is an innovative digital marketing agency rooted in Dubai, with a robust regional presence across the GCC since 2021. SellThru offers tailored marketing consultations and services, including automation, performance strategies, MarTech, SEO, and web & app development.
Marketing & Advertising
Customer Spotlight
How SurveySparrow's 360-degree assessments enhanced Amul’s employee development strategy
Amul actively organizes diverse training programs for employees. However, they wanted to empower employees to identify areas of additional upskilling. This involved overseeing multiple 360-degree feedback groups, managing responses, and collaborating with external evaluators. But it was also challenging to ensure active participation and a high response rate.
Challenge
SurveySparrow smoothened the process by setting up a custom role in their feedback system and effortlessly managing the diverse 360-degree feedback groups. This process was further simplified by standardizing multiple question sets for various employee segments. Furthermore, real-time response tracking empowered Amul to make immediate decisions, such as adjusting assessment deadlines and sending reminder emails.
Solution
Results
“Implementing SurveySparrow's comprehensive 360-degree feedback system was an effective tool to find out training needs. The detailed insights allowed us to tailor our training programs, aligning them with both individual and organizational growth objectives.”
1400+ employees
Gaurang Dixit
Sr. Manager - Human Resource Development
Amul is one of India's foremost dairy brands, with a global presence in over 50 countries. Amul follows a distinctive cooperative model, with an impressive daily milk procurement of approximately 26 million liters from 18,600 village societies, managed by over 1400 employees.
FMCG
Customer Spotlight
How SurveySparrow helped SOCAR achieve a 2X surge in Customer Engagement
SOCAR encountered challenges when it came to effectively monitoring and improving customer satisfaction. Thus, they searched for a solution to tackle this situation and explored various platforms like SurveyMonkey. However, they wanted a product that could offer an even more complete and easily accessible summary of customer insights, conveniently housed in one place.
Challenge
After much research, SOCAR chose SurveySparrow. What stood out were SurveySparrow's user friendliness, personalization capabilities, and advanced branching logic. Owing to its omnichannel features, survey distribution became easy, leading to a 15% increase in feedback compared to previous tools The robust reporting and analytics proved invaluable in effectively monitoring customer experience. SOCAR was able to streamline operations by effortlessly integrating its tools and systems with SurveySparrow.
Solution
Results
"SurveySparrow improved response rates to 2X, giving us a deeper understanding of our customers and enabling smarter decision-making; the intuitive UI/UX made survey creation a breeze."
201 - 500 employees
Suhaida Sulaiman
Assistant Manager, Customer Experience
SOCAR provides a solution to urban mobility challenges in Malaysia by allowing users to rent cars for short periods through its mobile app. With more than 1.9 million members, SOCAR has proven that car renting is not a passing trend but a sustainable solution.
Mobility
Customer Spotlight
How SurveySparrow helped Landscapes Golf Management achieving a whopping 60% increase in feedback response rate
Landscapes Golf Management encountered certain obstacles in the form of rigid survey design customizations, basic reporting, and limited question types with their previous feedback collection tool. With their business units spread across the country and having a wide range of customer touchpoints, Landscapes Golf Management wanted to streamline the process.
Challenge
Landscapes Golf Management successfully expanded its feedback collection efforts across the country with SurveySparrow’s modern design and customization features. They were able to incorporate videos and images into surveys that aligned to brand guidelines. The variety of question types offered them the flexibility to design surveys with relevant questions. Today, they send NPS surveys, dining surveys, post-round surveys, event surveys and more to customers at planned intervals.
Solution
Results
"We have lots of surveys that are created for various people that aren’t users in our SurveySparrow account, so it’s nice that I can have their survey results automatically sent to them each day, month, or week instead of remembering to download responses or reports and email them. Internally, SurveySparrow has streamlined the process for us in terms of planning and running successful conferences, and it only continues to improve each year."
1001-5000 employees
Murphy Klein
Marketing Content Strategist
Landscapes Golf Management is a leading provider of golf solutions, boasting an impressive portfolio of over 60 active golf courses. With over three decades of experience, they have unmatched expertise in managing golf courses, country clubs, resorts, and communities.
Hospitality
Customer Spotlight
How SurveySparrow helped University of Arkansas-Fort Smith fine tune its Leadership Classes
The team at the University of Arkansas-Fort Smith wanted insights into staff performance outcomes to precisely tailor employee coaching. When they began looking for solutions, they realized they needed a reliable platform to accurately assess staff performance without any hassle.
Challenge
The UAFS team discovered SurveySparrow through a referral. Seeing how SurveySparrow reduced manual effort and streamlined survey inputs, the institution felt assured that employees would receive appropriate evaluations. SurveySparrow's granular insights enabled them to implement life coaching initiatives solely catering to what the employees were doing well or not. The university now plans to continue using SurveySparrow every six months, to assess the performance of new classes.
Solution
Results
"SurveySparrow really came through for us! It was such an efficient and reliable tool, and the best part was that we didn't need to hire dedicated personnel or go through extensive engineering to get it up and running. Thanks to SurveySparrow, our team at UAFS was able to conduct assessments with ease and move forward without the stress of dealing with cumbersome reporting. It's been a game-changer for us!"
500-1000 employees
Chelsea Cowan
Senior Program Coordinator
The University of Arkansas-Fort Smith (UAFS) is a public university located in Fort Smith, Arkansas. Established in 1928, UAFS is recognized for its economic contributions to the state, with an estimated economic impact of over $300 million annually.
Education
Customer Spotlight
How SurveySparrow elevated Pechanga's guest satisfaction efforts
The Pechanga team was searching for a tool to track guest insights. However, most tools couldn't collect a large volume of responses, and had annual limits on contact list sizes and quantity of responses. They decided to find a tool without low-volume thresholds, so they could focus on gathering insights.
Challenge
After evaluating every option in the market, the team decided to go with SurveySparrow, due to its capability of gathering large amounts of data without limits. Today, Pechanga uses SurveySparrow to track their guests' satisfaction and preferences. The marketing team then segments their audience on the basis of this data to deliver tailored experiences, in turn driving customer engagement and loyalty.
Solution
Results
“Considering the success we’ve had with SurveySparrow, we’re planning to deploy surveys that gather satisfaction insights from specific events located on the gaming floor, resort, and entertainment areas as well.”
1000-5000 employees
Matthew Swanson
Director of Loyalty Marketing
Pechanga Resort Casino is one of the largest casinos in the United States, with 200,000 square feet of gaming space. Nestled in the Temecula Valley’s picturesque Southern California Wine Country, Pechanga offers unparalleled quality and service.
Hospitality
Customer Spotlight
How SurveySparrow helped Paack improve customer relationships and organizational workflows
Paack was using a survey solution to gain comprehensive customer feedback on its delivery experience, but it was insufficient in terms of the features they wanted. They needed a tool that allowed for the embedding of star ratings in emails and partial submissions, which wasn't possible with their previous tool.
Challenge
After searching for alternatives, Paack decided to try SurveySparrow and was impressed by its comprehensive feature set and user-friendly design. As a result, they made the switch to SurveySparrow. Embedding star ratings in emails has substantially reduced clicks for users, since they aren't redirected to another page. Thus the number of orders rated has doubled, and the average rating has improved from 4.4 to 4.6 (out of 5).
Solution
Results
"SurveySparrow has met our expectations in terms of its capabilities and user-friendliness. We were impressed with the platform's ability to meet our specific requirements and plan to make use of the platform to its fullest potential.”
500-1000 employees
Sergio Jimbel Martin
UX/UI Lead
Paack is a leading transport and parcel company that offers last-mile and mid-mile deliveries for e-commerce and retailers. Established in 2015, Paack chiefly operates in Spain, UK, France, Portugal, and Italy and offers coverage in over 100 European cities.
Freight & Transportation
Customer Spotlight
How SurveySparrow helped Twin Health improve Member Experience
Twin Health needed to routinely touch base with their members and gauge their experience throughout the different phases of the program. But their previous tool fell short in this aspect. User experience took a hit, and the response rate fell to 5 percent. This led them to search for alternatives.
Challenge
Twin Health considered multiple alternatives to their previous tool. After substantial investigation, they settled on SurveySparrow. Now, the team at Twin Health was able to meticulously record, monitor, and optimize their members’ journeys. Due to the platform's conversational interface, the overall survey completion rate skyrocketed to a whopping 30% and is expected to cross 50% with the addition of the mobile SDK.
Solution
Results
“Our survey response rates were mere 5% with our previous tool. With SurveySparrow, response rates have been steadily increasing to over 30% within a year of implementation. And we are hoping to achieve 50% in the upcoming quarter using the Flutter SDK integration.”
200-500 employees
Abdul Rahuman
Principal Product Manager
Twin is a health care company headquartered in California, USA and Chennai, India. Combining cutting-edge technology and advanced medical science, Twin Health invented the Whole Body Digital Twin™ to help reverse, improve and prevent chronic metabolic disease.
Healthcare
Customer Spotlight
How SurveySparrow helped Miinto enhance customer and partner satisfaction with NPS surveys
Miinto ran into major roadblocks while gathering feedback through their previous survey tool, Hotjar. As the company scaled, it began impeding customer engagement as it wasn't optimized for mobile usage. Also, the company’s custom solution for email NPS surveys lacked flexibility, creating cluttered content. This led to fewer responses and more negative feedback.
Challenge
After an in-depth analysis of multiple NPS providers, Miinto selected SurveySparrow. The biggest gain that the company experienced was the ability to quantify data with more certainty. The surveys were no longer cluttered, leading to a 2X increase in the number of responses received. This allowed the company to make smarter decisions based on actionable insights gleaned from both customers and partners, improving satisfaction all around.
Solution
Results
“By using SurveySparrow, we’ve managed to gain more customer insights than ever before.”
200-500 employees
A leading online fashion platform in Europe, Miinto connects online shoppers, boutiques, and brands across 13 European markets, offering customers a convenient and centralized platform to shop directly from 1,800 independent fashion stores.
E-commerce, Fashion
Paloma Truong
Director of CX & Customer Intelligence
Customer Spotlight
How SurveySparrow helped Godrej Consumer Products refine their employee journey
Godrej was using Amber, an employee engagement chat bot, which lacked major features. From creating questions to generating reports, they had to depend on the service provider. The bot could not guarantee respondent anonymity or support advanced customization. Godrej wanted a mobile-friendly, device agnostic platform that could be personalized.
Challenge
Godrej tried other chat bot tools before ending their search with SurveySparrow. With a mobile-first approach, SurveySparrow's customizability was exactly what they were looking for. With little to no assistance, Godrej was able to go live within 15 days. 70% more responses were collected & most importantly, the employees felt heard. This initiated better collaboration between the teams and the leadership.
Solution
Results
Favourite Features:
10000-50000 employees
Godrej Consumer Products is a leading emerging markets company, part of the over 123-year young Godrej Group. Operating globally in the 'personal and household care' segment, their products include soap, hair colourants, toiletries and liquid detergents.
FMCG
Customer Spotlight
How SurveySparrow helped N-iX close feedback loops and boost response rate
N-iX used a free-to-use basic surveying tool to roll out surveys. But this had its limitations. Since N-iX held customer relationships and quality in high regard, they were again in search of an easy-to-use software that could roll out NPS surveys once a quarter and gain customer insights with ease.
Challenge
N-iX chose SurveySparrow to conduct NPS surveys. Compared to the software that they had before, SurveySparrow offered a reliable way to communicate with customers- by personalizing, scheduling and automating surveys. It helped them track detractors and analyze what went wrong by exporting the extracted data to PowerBI. This allowed them to close the feedback loops with swift action and delegation of issues.
Solution
Results
1000-5000 employees
N-iX is an Eastern European software development service company that helps businesses across the globe expand their engineering capabilities and develop successful software products. Founded in 1994, N-iX operates in six countries spanning Europe and America.
Information Technology & Services
Favourite Features:
Customer Spotlight
How SurveySparrow helped GattiHR simplify their candidate screening process
GattiHR used Qualtrics for data collection. But when GattiHR released their annual global survey, the cost of deployment doubled due to Qualtrics' technical architecture. Qualtrics also lacked features to display and export survey data. This became a challenge for GattiHR when running high velocity recruitment, making it necessary to find a new platform.
Challenge
GattiHR's hunt for scalable survey software led them to SurveySparrow. The platform proved to be resilient with large volumes of data. Its range of webhooks, APIs, integrations and automations also simplified the entire data collection process. Chat surveys also proved to be more efficient for candidate screening than phone calls. In conclusion, SurveySparrow drove a higher rate of completion and double the responses for GattiHR.
Solution
Results
50-200 employees
GattiHR is a US-based recruitment firm dedicated to helping clients with talent sourcing, workforce analytics and HR tech solutions. Founded in 1985, they were elected to Forbes' Best American Executive Recruiting Firms of 2019.
Human Resources
Favourite Features:
Customer Spotlight
How SurveySparrow helped ThePowerMBA achieve a significant improvement in capturing leads
ThePowerMBA used a third-party application to gather, track, and capture leads, but it was tedious and expensive. They began searching for an affordable yet effective software to simplify lead generation and follow-ups, that didn't cost their time.
Challenge
When it comes to lead capturing, SurveySparrow proved to be a game changer for ThePowerMBA. Using SurveySparrow, ThePowerMBA has seen a significant improvement in capturing leads with a 15 percent spike - gone are those days where they had to spend in abundance to do this. They have also been able to save around 300 engineering hours.
Solution
Results
“White-labeling and webhook integration have helped us organize their campaigns effortlessly, thus helping us save a compelling amount of time while conducting surveys."
50-200 employees
Cristian Pinto
CTO
ThePowerMBA is a Spanish startup that offers online MBA programs to students at highly affordable prices. Since its launch in 2017, ThePowerMBA's 15-minute class per day micro-learning approach has attracted over 25000 students to sign up for different courses.
Education Management
Customer Spotlight
How SurveySparrow helped Mphasis improve employee engagement
Mphasis used an in-house tool to collect feedback from employees. But the whole process of collecting feedback, analyzing the data and identifying areas to improve, took too long. Survey completion rates were average, in part due to a dated interface. It was clear that they needed a new platform to redefine the survey process.
Challenge
After selecting SurveySparrow, Mphasis discovered that its conversational surveys caught their employees' attention, driving the completion rate to over 40 percent. The capability of the platform to create multiple rating scales proved to be very fruitful and has helped them collate qualitative data to improve the employee experience. This has helped Mphasis get a quick pulse on how their employees are doing in different parts of the world.
Solution
Results
“I guess one of the most important metrics when it comes to surveys is flexibility. The speed of execution and the freedom SurveySparrow offers in executing the surveys is one of the most important metrics that has worked out for us.”
33731 employees
Dnyan Shah
Global Head, HR
Mphasis is a leading IT company headquartered in Bangalore, India that offers application development and management services. With over 25000 employees spread across the globe, Mphasis provides application outsourcing, architecture guidance, and application integration.
Information Technology & Services
Customer Spotlight
How SurveySparrow helped Paysafe create slick and effective merchant surveys
Paysafe previously built surveys in-house, but they needed improvement. First, design and formatting changes were difficult. They also needed a wide range of question types, and better reporting to simplify data analysis. So they decided to get a platform to create effective surveys.
Challenge
SurveySparrow’s solutions impressed PaySafe right from the beginning. Easy to set-up and an affordable solution, Paysafe found that they could make visually attractive surveys. Moreover, the analytical reporting features were easy to use. Furthermore, the SurveySparrow team was only too happy to take on board whatever suggestion they had and implement it swiftly. Paysafe was vert pleased with the end result of the surveys created with SurveySparrow.
Solution
Results
“Challenges related to look and feel, formatting, and reporting are now things of the past, and the user experience of the survey-building software is excellent. It's easy for anyone to understand how to create beautiful, sleek, and professional surveys with this tool.”
1000-5000 employees
Katherine Stevens
Market Intelligence and Strategy Manager
Paysafe Group is a leading global provider of end-to-end payment solutions. With over 20 years of online payment experience, Paysafe connects businesses and consumers across 200 payment types in over 40 currencies around the world.
Payment Solutions
Customer Spotlight
How SurveySparrow helped Brella revamp their customer experience strategy
Brella wanted to create better customer experiences. Despite sending multiple emails to their customers, they didn't get any engagement or solid information. Brella needed a flexible survey tool that could proactively engage with customers. They considered many options, but most of them were rigid with complex user interfaces.
Challenge
After much consideration, Brella decided to use SurveySparrow. The engaging UI and chat-like experience led to a huge spike in customer engagement. Brella used the data collected to prioritize upcoming features and resolve customer issues faster. In fact, the time taken to resolve issues was less than of what it took earlier. SurveySparrow proved to be an affordable and effective solution for Brella.
Solution
Results
“We have been very satisfied with SurveySparrow and their customer support. The survey platform has helped us to gather user feedback in a very efficient way and their customer support has been very helpful and fast with any questions or problems.”
11-50 employees
Jaakko Jalkanen
Business Manager, Brella
Brella is a smart engagement platform that removes the complicated process of finding the right people at an event. More than hundreds of thousands of users in over 50 countries use Brella to organize networking at business events and conferences.
Software as a Service
Customer Spotlight
How SurveySparrow helped SRI International decode sleep patterns via its surveys
SRI International conducts research to understand how stress impacts sleep in adolescents. They combine the data collected from wearable devices used in the sleep-study along with that from electronic surveys. SRI required a tool that shared surveys exactly at a particular time, and that too, recurrently.
Challenge
SRI filtered through many online survey platforms and settled on SurveySparrow. With SurveSparrow’s recurring surveys feature, they were able to share engaging surveys with their participants exactly at the time they wanted and at the frequency they preferred. The timely-support helped SRI to get their requirements fine-tuned and receive quick assistance, thereby eliminating time-costing roadblocks and delays.
Solution
Results
“SurveySparrow is pretty simple to use. We’re really happy with the recurring surveys. We liked the interfaces, the type of options, formatting, logic. And of course, over time we also liked the fact that you guys are very supportive and tune in to our requirements.”
1000-5000 employees
Massimiliano de Zambotti, Stephanie Claudatos
Research Scientist and Lab Manager
SRI International is an independent, non-profit research center headquartered at Menlo Park, California, United States. With about 2100 employees from across the world, SRI specializes in Research & Development that helps laboratory experiments meet the marketplace.
Medical Research
Customer Spotlight
How SurveySparrow helped Vector Networks increase survey response rates
Vector Networks needed a clear idea of the quality of experience provided to customers. They found it hard to identify which part of the funnel needed attention - what was working and what wasn't. Vector Networks needed a survey tool to help them obtain information from different stages of their funnel.
Challenge
Vector Networks zeroed in on SurveySparrow after considering various other tools. SurveySparrow's advanced sharing capabilities helped them reach out to more respondents. The ability to embed a survey directly into an email increased their survey response rates instantly. This gave Vector Networks adequate data to create futuristic product maps and marketing strategies. From easy navigation to advanced customizable features, SurveySparrow swiftly proved its worth.
Solution
Results
“SurveySparrow is helping us obtain insight into our leads' and customers' perceptions of our products and our company - and that is very important to us. We always want to be evolving.”
11-50 employees
Laura Lepore Bernhard
Communications, Events & Inbound Marketer
Vector Networks provide customized IT solutions that empower organizations to simplify their workflows and improve productivity. They cater to organizations of all sizes in North America and Europe, creating scalable IT solutions considering their needs and long-term objectives.
Computer Services
Customer Spotlight
How SurveySparrow helped SPB Web Solutions increase qualified prospects by 30%
When SPB Web Solutions started generating prospects, they weren't prepared to handle the growing numbers. Contacting prospects individually and segmenting them would take significant time and effort. So the company started searching for a software to automate their requirements.
Challenge
SPB Web Solutions used SurveySparrow to gather data from prospects. They published a survey to gauge interest in a free consultation call. Interested respondents were automatically segmented into a relevant audience list. As a result, they witnessed a 30% spike in sales-qualified prospects. The company also used the Display Logic feature, where uninterested respondents were asked about their reasons. This helped the team understand what was missing in the company's offering.
Solution
Results
“SurveySparrow’s conversational style made things much easier for us to get people register for our free consultation offer. Meanwhile, it simultaneously helped us to qualify and segment applicants with ease, based on their survey responses.”
0-0 employees
Steve Bentley
CEO & Founder
SPB Web Solutions works with ambitious coaches in Health, Fitness and Wellness domains from around the globe. They help coaches take their business to the next level by attracting profitable clients and increasing predictable recurring revenues.
Software Development
Customer Spotlight
How SurveySparrow helped wydr increase customer engagement by 20% with post event surveys
wydr conducted 8 startup weekends a year as part of marketing efforts. After each event, the company did a post-event survey via paper forms. As expected, the process was extremely slow and tedious. wydr decided to get a survey software that was powerful, easy to use and supported automation.
Challenge
During their search, wydr zeroed in on SurveySparrow. They created an automated process wherein their audience would receive surveys via email, at set intervals. This helped them focus on other priorities. The feedback from their audience helped improve both events and overall customer experience on wydr’s digital platforms. Subsequently, their online presence improved with a 20% increase in website visitors as well as customer engagement, driving real value for the business.
Solution
Results
0-0 employees
wydr is an open art-trading platform where people can buy original paintings. On wydr, art lovers can like or dislike the paintings, give artists recognition and reward them with a reasonable pay for their artworks.
Consumer Goods
Favourite Features:
Customer Spotlight
How SurveySparrow helped Decathlon streamline its digital feedback collection and boosted customer satisfaction
While Decathlon had successfully set up a well-oiled, robust system in place for collecting in-store feedback (by leveraging an internally-built tool), it faced challenges in streamlining, stabilizing, and optimizing its digital feedback. This was largely due to its recent advent into the online space through its website and app launch.
Challenge
SurveySparrow immediately impressed the team with its user-friendly interface. They were particularly appreciative of the proactive and responsive customer support they received round-the-clock. To ensure the best possible online experience for customers, two distinct feedback touchpoints were selected-shopping and delivery. To get an accurate view of shoppers’ experiences, a pop-up survey was triggered as soon as payment was confirmed on the website or app.
Solution
Results
“Data analysis used to be a daunting task for me, but thanks to SurveySparrow, it has become a breeze. I can effortlessly track customer satisfaction across all cities.”
75000-80000 employees
Nisha Moily
Customer Insights Analyst
Decathlon is a global sports retail company founded in France in 1976. With over 1,500 stores in more than 70 countries worldwide, the company is recognized for its innovative products, competitive pricing, and comprehensive range of sporting goods.
Sports Retail
Customer Spotlight
How SurveySparrow helped the South Sydney Rabbitohs transform their member experience and drive membership growth
The Rabbitohs wanted to understand what their members felt about their experience and make swift improvements. To get the ball rolling, they tried various platforms to collect feedback. However, they were either too expensive or lacked sophistication. Handling the feedback data on those platforms also consumed a lot of time and resources.
Challenge
SurveySparrow hit the spot by matching all the requirements the Rabbitohs were looking for, at an affordable cost. The Rabbitohs were able to collect member reviews through channels like emails, mobile SDK and many more. All the feedback collected was seamlessly integrated with the Rabbitohs’ existing business tools. With the executive dashboard as a single source of truth, the Rabbitohs were able to identify trends, understand fan sentiment, and make data-driven decisions quickly.
Solution
Results
“Getting to know what our members want was our goal, and SurveySparrow aided us in achieving it very well. The user-friendly and intuitive interface made it easy for us to collect feedback from our members and fans.”
51-200 employees
Vicky Gerogiannis
Digital Marketing and Insights Manager
The South Sydney Rabbitohs is a powerhouse in Australia’s National Rugby League (NRL). Founded in 1908, they’re one of the oldest teams in the league. The Rabbitohs have built a dedicated fan base that stretches throughout New South Wales and beyond.
Sports Retail