HANDBOOK�METHODOLOGIES
DIVERSITY AND INCLUSION
2020-1-PT01-KA203-078338
MEMBERS
PROFESSORS
Maria Potes Barbas | Helena Luís
FRONT WINNERS MEMBERS
Maria Potes Barbas | Maria Evgeniou | Stephanie Kirwan | Irena Kovacs | Suzana Monteiro Leonardi
STUDENTS
Afonso Seixas | Diogo Raimundo | David Torrezão | Gonçalo Gomes | Renata Pintor | Rui de Sá | Rui Serrão | Tiago Raimundo
LAYOUT
Renata Pintor | David Torrezão
PART I
PRACTICAL GUIDELINES ON OPEN EDUCATION
PRACTICAL GUIDELINES ON OPEN EDUCATION
CONTENTS
WHAT IS OPEN EDUCATION;
01
02
GENERAL GUIDELINES;
PART II
DIFFICULTIES AFFECTING IDD PEOPLE RESOURCES
FONTS FOR DYSLEXIA;
CONTENT ACCESSIBILITY GUIDELINES;
ACCESSIBILITY EVALUATION TOOL;
01
03
02
04
DIFFICULTIES AFFECTING IDD PEOPLE RESOURCES
CONTENTS
COLOR ORACLE - FOR THE COLOR IMPAIRED;
FONTS FOR DYSLEXIA
01
HANDBOOK METHODOLOGIES
IDENTIFY DIFFICULTIES �AFFECTING IDD PEOPLE IN ICT
FONT FOR
DYSLEXIA
Opendyslexic is a typeface designed against some common symptoms of dyslexia.
dyslexic is free to use: the newest version of opendyslexic now uses the sil-ofl license, giving you freedom to use it for personal use, business use, education, commercial, books, ebook readers, applications, websites, and any other project or purpose you need.
HOW TO USE OPENDYSLEXIC
HOW TO USE OPENDYSLEXIC
You will be redirected to this page.
To download, you need to insert
a price. In this case put a 0 (zero)
and press “Eu quero isso!”
black button to download it for free.
HOW TO USE OPENDYSLEXIC
Next, you need to write your email address.
After you write it, press “Obter” button.
You can also send it as a gift to a friend
by writing their email address.
HOW TO USE OPENDYSLEXIC
You will receive an email to
open the download page.
To open the download page,
press “Ver conteúdo” button.
HOW TO USE OPENDYSLEXIC
After, you will be redirected
to the download page.
Press the “Download” button.
HOW TO USE OPENDYSLEXIC
You will download a winrar file.
Select all the files inside
and open them.
HOW TO USE OPENDYSLEXIC
This window will open.
Press the “Instalar” button
to install the typeface.
COLOR ORACLE - FOR THE COLOR IMPAIRED
02
HANDBOOK METHODOLOGIES
IDENTIFY DIFFICULTIES �AFFECTING IDD PEOPLE IN ICT
COLOR ORACLE
Color oracle is a free color blindness simulator for windows, mac and linux. it takes the guesswork out of designing for color blindness by showing you in real time what people with common color vision impairments will see.
Color oracle applies a full screen color filter to art you are designing, independently of the software in use. eight percent of all males are affected by color vision impairment – make sure that your graphical work is readable by the widest possible audience.
HOW TO USE COLOR ORACLE
HOW TO USE COLOR ORACLE
After clicking the “Windows”
button,you will download
a winrar file.
Open the application inside.
HOW TO USE COLOR ORACLE
To use this application you will
need to install a software called “Java”.
To install that head over to
Press
“Concordar e Iniciar Download Gratuito”
red button to initiate the download.
HOW TO USE COLOR ORACLE
Once you install the application,
head over to the corner of your
screen and select the arrow.
Right click the application icon.
There you will be able to choose
which type of color blindness.
HOW TO USE COLOR ORACLE
Once you choose a type,
your screen will change its color.
It will remain that way and it will
go back to normal once you
move your mouse.
To change the color again,
redo the process.
This is an idle application,
which means it will always open
when you turn on your computer.
CONTENT ACCESSIBILITY GUIDELINES
03
HANDBOOK METHODOLOGIES
PRACTICES
TEXT
FORMATS
Fonts: Arial, Tahoma, Helvetica;
Bigger gap between sentences (e.g. 1,5 lines or double);
Bigger font size;
PRACTICES
TEXT AND
PICTURES
Use words with pictures;
Put the text next to the picture (up and down), not into the picture;
PRACTICES
CONTENT
PRESENTATION
Talk directly to the student;
Reinforce speech with facial expressions, signs and gestures;
Rephrase or repeat words that may not have been understood;
IDENTIFY DIFFICULTIES �AFFECTING IDD PEOPLE IN ICT
WEB CONTENT ACCESSIBILITY GUIDELINES
Web content accessibility guidelines (wcag) is developed through the [w3c process] (https://www.w3.org/wai/standards-guidelines/w3c-process/) in cooperation with individuals and organizations around the world, with a goal of providing a single shared standard for web content accessibility that meets the needs of individuals, organizations, and governments internationally.
the wcag documents explain how to make web content more accessible to people with disabilities. web “content” generally refers to the information in a web page or web application.
https://www.w3.org/WAI/standards-guidelines/wcag/
IO1
DIGITAL CONTENT PLATFORM
ACCESSIBILITY EVALUATION TOOL
04
HANDBOOK METHODOLOGIES
IDENTIFY DIFFICULTIES �AFFECTING IDD PEOPLE IN ICT
ACCESSIBILITY
EVALUATION TOOL
WAVE is a suite of evaluation tools that helps authors make their web content more accessible to individuals with disabilities. wave can identify many accessibilities and web content accessibility guideline (wcag) errors, but also facilitates human evaluation of web content. our philosophy is to focus on issues that we know impact end users, facilitate human evaluation, and to educate about web accessibility.
HOW TO USE WAVE
HOW TO USE WAVE
After clicking the arrow,
Wave will show you the errors
of accessibility that your
website currently has.
HOW TO USE WAVE
In the left side of the screen, you will have
the summary report of your website.
This is where you can see all the errors,
contrast issues, alerts and features of your website.
HOW TO USE WAVE
Here you can see the specific errors and
features you have in your website.
If you click on it, it will show the error in
your website page.
The reference tab will show you what type of errors your website has.
HOW TO USE WAVE
The structure section will show you how your website is built in code.
The contrast tab will demonstrate you text’s colors and it’s background will pass or fail.
PART IIl
PROJECTS HELPING
IDD PEOPLE
COMMUNICATION AND CUSTOMER SERVICE;
DIGITAL LITERACY FOR THE LABOUR MARKET, BUSINESS ORGANIZATION;
TIPS & TRICKS IN MULTIMEDIA PRODUCTION;
01
03
02
04
PROJECTS HELPING IDD PEOPLE
CONTENTS
DIGITAL LITERACY FOR THE LABOUR MARKET, INFORMATION TECHNOLOGY AND BUSINESS COMMUNICATION;
PART III - PROJECTS HELPING IDD PEOPLE
COMMUNICATION AND CUSTOMER SERVICE
Communication can be seen as the giving and receiving of information. Effective communication involves a number of important and intersecting skills. Some individuals with special needs may struggle to communicate because they experience difficulties remembering and learning from previous experiences, maintaining the topic of discussion, easily shifting and modulating reactions to peers, attending to the visual information presented during social discourse, and interpreting the nonverbal cues and body language.
Source: https://do2learn.com/SocialSkills/CommunicationSkills/index.htm
PART III - PROJECTS HELPING IDD PEOPLE
COMMUNICATION AND CUSTOMER SERVICE
What is customer service?
Customer service is the support offered to customers (both before and after they buy and use products or services) that helps them to have an easy, enjoyable experience with the brand. But customer service is more than solving a customer’s problems and closing tickets.
Today, customer service means delivering proactive and immediate support to customers anytime on the channel of their choice — phone, email, text, chat, and more.
Source: https://www.salesforce.com/resources/articles/what-is-customer-service/
PART III - PROJECTS HELPING IDD PEOPLE
COMMUNICATION AND CUSTOMER SERVICE
To improve the students’ communication and customers service skills, it is necessary to plan, develop and implement activities aimed at:
Tone of voice and volume control
Reciprocal conversation
Source: https://do2learn.com/SocialSkills/CommunicationSkills/index.htm
PART III - PROJECTS HELPING IDD PEOPLE
COMMUNICATION AND CUSTOMER SERVICE
Responding to questions
Staying on topic
Appropriate conversation topics
Source: https://do2learn.com/SocialSkills/CommunicationSkills/index.htm
PART III - PROJECTS HELPING IDD PEOPLE
COMMUNICATION AND CUSTOMER SERVICE
You can access existing activities and resources as examples on: https://do2learn.com/SocialSkills/CommunicationSkills/index.htm
PART III - PROJECTS HELPING IDD PEOPLE
DIGITAL LITERACY FOR THE LABOUR MARKET, INFORMATION TECHNOLOGY LITERACY AND BUSINESS COMMUNICATION
DIGITAL LITERACY FOR THE LABOUR MARKET
Applying “inclusion” in a real context and effectively, specifically, social and digital inclusion for students with intellectual difficulties, is a real challenge, because in addition to forcing a paradigm shift in the context where the experience is inserted, it adds a sense of responsibility and adaptability in the institutions and human resources that perform their profession in them.
Creating digital literacy trainings, it is necessary to ensure that the training model is fully adapted to the social, pedagogical and emotional needs of each student, and it is essential to situate and understand the importance of two agents involved in this process: 1. families, who are the starting point for the motivation of this target audience and 2. volunteers, who are from stakeholders, technicians to trainers and other students.
Source: DIGITAL LITERACY FOR THE LABOUR MARKET: INCLUSIVE TRAINING IN HIGHER EDUCATION, https://repositorio.ipsantarem.pt/bitstream/10400.15/3093/1/85190_Digital%20Literacy%20for%20the%20Labour%20Market_Inclusive%20training%20in%20HEI.pdf
PART III - PROJECTS HELPING IDD PEOPLE
DIGITAL LITERACY FOR THE LABOUR MARKET, INFORMATION TECHNOLOGY LITERACY AND BUSINESS COMMUNICATION
DIGITAL LITERACY FOR THE LABOUR MARKET
The Digital Literacy for the Labour Market Training that begun in October 2018, at the ESE of IPSantarém, as a pioneering course in Portugal was inspired by a model with 12 years of experience at the Autonomous University of Madrid, in Spain, a model that does not confer a degree aimed at young people with Intellectual and Developmental Difficulty (DID). The offer created in Portugal shares the same type of structure in terms of the study plan.
The Digital Literacy training for the Labour Market, during the academic years 2018-19 / 2019-20 achieved a set of relevant results in terms of raising awareness of the need for the integration of this population in higher education institutions, within reach of a set of positive effects on young people who attend it, be it effects on their performance, either in the way they relate, in their self-esteem or even in their autonomy as adult citizens.
For more information about this project and an example of good practice visit:
PART III - PROJECTS HELPING IDD PEOPLE
DIGITAL LITERACY FOR THE LABOUR MARKET, INFORMATION TECHNOLOGY LITERACY AND BUSINESS COMMUNICATION
INFORMATION TECHNOLOGY LITERACY
Digi-ID is a pan-European partnership that addresses the challenge of digital inclusion and digital literacy among people with intellectual disabilities. Digi-ID is an EIT Health funded multidisciplinary project involving partners from Ireland, France, Sweden, and The Netherlands who are experts in education, health, and technology.
The project is developing an innovative digital skills education programme, delivered via an accessible solution/app, using an inclusive co-creation process with approximately 250 adults with intellectual disability, supporters, professionals and families/carers.
The goal of the Digi-ID team is to empower people with intellectual disability with the knowledge, skills, and confidence to manage their health and social inclusion needs digitally, to ensure they are not left behind in our digital age.
Source: November TCAID: In Focus - Digi-ID – Accessible Digital Skills Education: https://www.tcd.ie/tcaid/tcaidinfocus/NovemberInFocus.php
PART III - PROJECTS HELPING IDD PEOPLE
DIGITAL LITERACY FOR THE LABOUR MARKET, INFORMATION TECHNOLOGY LITERACY AND BUSINESS COMMUNICATION
INFORMATION TECHNOLOGY LITERACY
You can find more information about this very interesting project in the following video:
Digi-ID: https://vimeo.com/user154260823?embedded=true&source=owner_portrait&owner=154260823
Source: November TCAID: In Focus - Digi-ID – Accessible Digital Skills Education: https://www.tcd.ie/tcaid/tcaidinfocus/NovemberInFocus.php
PART III - PROJECTS HELPING IDD PEOPLE
DIGITAL LITERACY FOR THE LABOUR MARKET, INFORMATION TECHNOLOGY LITERACY AND BUSINESS COMMUNICATION
BUSINESS COMMUNICATION
What is Business Communication & Why Do we Need It?
Business communication is the process of sharing information between people within and outside a company. Effective business communication is how employees and management interact to reach organisational goals. Its purpose is to improve organisational practices and reduce errors.
Source: What is Business Communication & Why Do You Need It? - https://www.nextiva.com/blog/what-is-business-communication.html
PART III - PROJECTS HELPING IDD PEOPLE
DIGITAL LITERACY FOR THE LABOUR MARKET, INFORMATION TECHNOLOGY LITERACY AND BUSINESS COMMUNICATION
BUSINESS COMMUNICATION
The importance of business communication also lies in:
Source: What is Business Communication & Why Do You Need It? - https://www.nextiva.com/blog/what-is-business-communication.html
PART III - PROJECTS HELPING IDD PEOPLE
DIGITAL LITERACY FOR THE LABOUR MARKET, INFORMATION TECHNOLOGY LITERACY AND BUSINESS COMMUNICATION
BUSINESS COMMUNICATION
Types of Business Communication
Methods of Business Communication
Neither of these are better or worse for a company on their own and entirely depend on the context.
Source: What is Business Communication & Why Do You Need It? - https://www.nextiva.com/blog/what-is-business-communication.html
PART III - PROJECTS HELPING IDD PEOPLE
DIGITAL LITERACY FOR THE LABOUR MARKET, INFORMATION TECHNOLOGY LITERACY AND BUSINESS COMMUNICATION
PART III - PROJECTS HELPING IDD PEOPLE
DIGITAL LITERACY FOR THE LABOUR MARKET, INFORMATION TECHNOLOGY LITERACY AND BUSINESS COMMUNICATION
BUSINESS COMMUNICATION
For further information and best practices on Business Communication watch the following video:
PART III - PROJECTS HELPING IDD PEOPLE
DIGITAL LITERACY FOR THE LABOUR MARKET, BUSINESS ORGANISATION
BUSINESS ORGANISATION
What is Business Organisation?
The term business organisation describes how businesses are structured and how their structure helps them meet their goals. In general, businesses are designed to focus on either generating profit or improving society. When a business focuses on generating profits, it is known as a for-profit organization. When an organisation focuses on improving the social good through the arts, education, health care, or some other area, it is known as a nonprofit (or not-for-profit) organisation and is not typically referred to as a business.
Source: Business Organization - What It Means: https://www.encyclopedia.com/finance/encyclopedias-almanacs-transcripts-and-maps/business-organization
PART III - PROJECTS HELPING IDD PEOPLE
TIPS AND TRICKS IN MULTIMEDIA PRODUCTION
Using multimedia contents in education has a significant potential to enhance the accessibility of the learning environments for IDD students.
Multimedia in e-learning offers significant potential in enhancing the learning environment, through helping to widen access to education, enhancing the learning experience and supporting multiple learning styles (Thornhill et al., 2002; Littlejohn, 2003). As availability, capability and affordability of technology (hardware and software) improves, teachers have increased opportunity to create and use multimedia in curriculum design.
Source: Using multimedia to enhance the accessibility of the learning environment for disabled students: reflections from the Skills for Access project: https://www.tandfonline.com/doi/full/10.1080/09687760500479936
PART III - PROJECTS HELPING IDD PEOPLE
TIPS AND TRICKS IN MULTIMEDIA PRODUCTION
Things to Remember while creating your multimedia content
Source: Multimedia Project Guidelines: Top 10 Things to Remember: https://cnu.libguides.com/c.php?g=23259&p=7084611
PART III - PROJECTS HELPING IDD PEOPLE
TIPS AND TRICKS IN MULTIMEDIA PRODUCTION
If you would like to create more visual, practical and up-to-date multimedia learning resources for, or with your students, you should consider a couple of different aspects.
You can find some useful tips and tricks in the following video:
Tips and Tricks for Educational Video Creation