Pitch: https://vimeo.com/300664638
http://www.public.asu.edu/~kysun/TechGuru/
“A lot of our problems could be avoided if we placed more value on our training...”
-Kourtney
Chipotle Employee and Trainer
“Training is the foundation, so if there’s something that can improve it, I would want to invest in it.”
-Josh
Chipotle Manager
Chief Digital and Information Officer
“[Restaurant culture] needs to be redirected to focus more on effective training of our team to deliver excellent customer experiences.”
-Chipotle Annual Report 2017
Curt Garner
Chief Digital and Information Officer
Curt Garner
“We are prioritizing the development of technological and other innovations”
-Chipotle Annual Report 2017
The Problem
Confusion and Inefficiency
The Problem
Confusion and Inefficiency
Poor Performance and Customer Dissatisfaction
The Problem
Confusion and Inefficiency
Poor Performance and Customer Dissatisfaction
High Turnover Rates
The Solution
The Solution
Voice assistant designed for training
Hands-free interactions allows for maximum efficiency and ease of use
“Alexa, how can I implement this?”
Service designed to convert training guides and handbooks into Alexa skills to create voice-activated training assistants
SkillServe by
User Interface
Downtown Phoenix
Downtown Phoenix
Central Phoenix
Downtown Phoenix
Central Phoenix
Greater Phoenix Area
Implementation of cutting-edge technology
Optimized
on-the-job training
Implementation of cutting-edge technology
Information on restaurant procedures and task instructions
Implementation of cutting-edge technology
Optimized
on-the-job training
Provision of restaurant policies and procedures
Optimized
on-the-job training
Implementation of cutting-edge technology
Provision of restaurant policies and procedures
Optimized
on-the-job training
Implementation of cutting-edge technology
Business Model
Advertisements targeted at businesses and business leaders
Online platform for easy business to business interaction
Business Model
Handbook conversion fee between $1,000- $2,000 based on length of handbook
Additional $800 fee per store for implementation/customized skills
Business Model
Handbook converted into Alexa skills
Store-specific details converted into Alexa skills
Amazon Alexa shipped to store pre-loaded with skills
Alexa
Skill Dev
Web Dev
Marketing & Research
Hardware
Begin creating basic skills that can be used for prototype
Establish a platform for clients to easily interact with TechGuru
Test Amazon Alexa skills
Target marketing for businesses. Conduct research to begin expansion of Echo Show
Aug-Oct 2018
Identified archetype and pivoted solution through 50 interviews
Nov 2018
Created SkillServe MVP and developed basic skills
Nov 2018
Tested logistics of SkillServe using Alexa dot and archetype
Nov 2018
Begin website development
Dec 2018
Advertise by specifically targeting businesses
Feb 2019
Begin development of Echo Show for business expansion
The Team
Ruben Grigorosita
“I do stuff”
Project Coordinator
Mary Kate Martin
“I’ll walk you through a sale.”
Ryan Christensen
“Coding is fun.”
Software Engineer
Kyle Sun
“Debugging and programming are synonymous.”
Program & Design
kylesun.net
Sales & Marketing