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Listening Well:� The Art of Empathic Understanding �Summaries�

Chapter 4

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Chapter 4: Summary �The Attitude of Empathic Understanding��"What most people really need is a good listening to." Mary Lou Casey

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Chapter 4: Summary �

  • Empathy is not just a skill or technique it is a mindset, heartset.
  • Assumptions behind empathic listening
    • It is valuable - creates better communication
    • Be willing not to be center of attention
    • Differences are valuable.

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Chapter 4: Summary �Questions�

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