Meet MyACC Guide and the MyACC Virtual Assistant
A quick guide to help students find resources, ask questions, review important dates, and know when to contact ACC staff.
MyACC Guide Dashboard & MyACC Virtual Assistant
FAQs
Where can you access MyACC Guide & Virtual Assistant?
MyACC Guide Dashboard & MyACC Virtual Assistant
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MyACC Guide Dashboard
Personalized dashboard for important dates, helpful information, student resources, and support options in one place.
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Embedded MyACC Virtual Assistant chatbot
Lets you ask questions inside the dashboard and find the right ACC-related instructions, resources or support options.
MyACC Guide Dashboard + embedded MyACC Virtual Assistant chatbot
The Dashboard & Chatbot Experience
Student interactions are not sold to third parties. Chat activity may be reviewed to improve the Virtual Assistant, troubleshoot issues, and better connect students to ACC resources.
STUDENT OBJECTIVE
Help you see what may need your attention, ask questions, find trusted support faster, and take the next step.
24/7
Access
Faster
Navigation
Personalized
View
One Place to
Start
Clear Next
Steps
Complements Staff Support
Start with Home
Home gives you quick shortcuts and a simple snapshot of what may need your attention.
🏠
Use Home when you want to:
Important
Home is a starting point. Based on the type of support you need, you will be guided to the appropriate ACC department, resource, or next step.
MyACC Guide Dashboard & MyACC Virtual Assistant
Ask MyACC Virtual Assistant
The assistant is embedded inside the dashboard and can help you understand what to do next.
💬
What to ask
Ask one clear question at a time.�Ask for step-by-step instructions, not just a link.�Use follow-up questions when you need more detail.�Ask which ACC office or resource owns the next step.
Sample prompt
What are the step-by-step instructions to register for classes at ACC, and which office or resource should I contact if I need help with the next step?
MyACC Guide Dashboard & MyACC Virtual Assistant
How to ask the MyACC Virtual Assistant for help
Use this when you need detailed, step-by-step guidance — not just a link to search on the ACC website.
Simple prompt sample “I need help with [task]. Please guide me through the steps and let me know who to contact if I need help.”
Example questions students can ask
🧭
Give me the steps to schedule an advising appointment.
📚
Where can I find free tutoring at ACC?
💰
How do I apply for financial aid at ACC?
📝
I added a course to my plan. How do I complete registration?
🔐
I cannot access MyACC. Where should I get help?
The assistant should provide details, step-by-step instructions, and the right ACC resource. It should not simply point students to a webpage and leave them to search for the answer themselves.
MyACC Guide Dashboard & MyACC Virtual Assistant
Be specific
Name the task, service, class, deadline, or issue you’re trying to solve.
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Ask for steps
Ask the assistant to explain what to do next, where to click, and what to prepare.
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Follow up
Narrow the answer by asking: “Where do I go?”, “Who should I contact?”, or “What should I bring?”
3
How do I contact my instructor?
Areas Covered by MyACC Virtual Assistant
For this soft launch, the chatbot has been trained to answer questions within the categories listed below. Asking questions in these areas will generate the most accurate and helpful guidance.
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1
Admissions
2
Career Services
3
Financial Aid
4
International Students
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Student Support
6
Tuition Costs
7
Transfer Services
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ACC Basic Needs C.A.R.E. Network
MyACC Guide Dashboard & MyACC Virtual Assistant
Find resources by category
Use Resource Directory when you know the type of support you need.
Steps
1
Open Resource Directory
Choose it from the left menu.
2
Search or browse
Use the search box or category sections.
3
Open the service card
Review what the service offers and how to get started.
4
Use the assistant if needed
Ask what the service does, where to go, or what to prepare.
Examples: Financial Aid • Tutoring Services • Food Pantry • Career Services • Technology Access • Advising Office
MyACC Guide Dashboard & MyACC Virtual Assistant
📚
Use Academic Planner for key dates
Academic Planner helps you see deadlines and events in one place.
🗓️
How to use it
Open Academic Planner from the left menu.�Use the arrows or Today button to move between months.�Use the legend to tell deadlines from events.�Ask the assistant to explain a date or what the deadline may mean.
Important
Academic Planner helps you stay organized by bringing important ACC dates and deadlines into one convenient view
MyACC Guide Dashboard & MyACC Virtual Assistant
Quick-start flow
🏠
Start with Home
Use the Welcome page to understand available support shortcuts, upcoming dates, and degree-progress summary.
💬
Ask questions
Use MyACC Virtual Assistant for quick questions about resources, deadlines, tutoring, financial aid, or where to go next.
📚
Find services
Use Resource Directory when the student already knows the category of help they need and wants to browse available services.
1. Open the Dashboard
2. Review Home Page
3. Use Get Help Now
4. Ask Questions
5. Verify Next Steps
MyACC Guide Dashboard & MyACC Virtual Assistant
When to verify with ACC staff
The assistant is helpful for guidance. Some items still require official review.
Financial
Aid status, award amounts,�missing documents, deadlines,�scholarships, payments, and refunds
Academic
Course selection, degree plans,�transfer credit, graduation, drops, withdrawals, holds, and overrides
Personal support
Mental health, safety concerns, food, housing, child care, transportation,�accessibility accommodations, and urgent needs
Use the assistant to understand options and next steps. Use ACC staff and official offices to confirm personal decisions, records, eligibility, or urgent support.
MyACC Guide Dashboard & MyACC Virtual Assistant
What the assistant cannot do
For your privacy and security, some actions must be completed through official ACC systems or staff.
MyACC Guide Dashboard & MyACC Virtual Assistant
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Reset your password
Use your official ACC login and password support.
Guarantee financial aid or transfer credit
ACC offices must confirm eligibility and decisions.
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Access your private records in open chat
Do not enter passwords, SSNs, or sensitive details in the chat.
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Take payments and other financial transactions
Visit Self Service to make payments and check your financial status.
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Register or drop a class for you
Complete registration or schedule changes through approved ACC systems.
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Make degree plan or transfer decisions on your behalf
Speak with your advisor to discuss your academic prospects.
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Contact emergency services in dangerous situations
If you or someone you know needs urgent or immediate assistance, please contact 512-472-HELP (4357), 911, or 988 (Suicide and Crisis Lifeline). If you or someone you know is considering harm to self (suicide) or others, please call 911 immediately.
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1
Start on Home
Review shortcuts, dates, and progress completion.
2
Ask MyACC Virtual Assistant
Use clear and specific questions.
3
Use Resource Directory
Browse the support category that matches your need.
4
Check Smart Planner
Review dates and deadlines that may affect your next step.
5
Verify important information
Confirm deadlines, financial aid, academic decisions, and urgent needs with ACC staff.
Try asking: “How do I apply for financial aid?” • “Where can I find a tutor?” • “Who can help with basic needs?”
One-page Student quick start
MyACC Guide Dashboard & MyACC Virtual Assistant
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