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Training Session
October 18, 2023
Agenda
Prepared for:
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Changing the way we care.
Introductions
Pilot Goals & Objectives
Kinto Overview
How Caregivers Experience Kinto
Onboarding & Calendly
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Next Steps
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Meet the Team
Duncan Pettigrew
COO & GM
Emily Silver
Senior Director of
Customer Success
Amelia Thomley
Senior Care Coach
Nell Dickey
Customer Success Strategist
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Pilot Goals & Objectives
> Provide non-clinical coaching services to family members caring for an older adult living with dementia.
> Improve caregiver well-being, confidence and effectiveness which results in better outcomes and lower costs of care.
> Build a strong community of Sentara caregivers.
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What is Kinto?
Action Planning
Expert Coaching
Peer Support
Support for family caregivers caring for someone with dementia.
Our program is delivered through virtual meetings and our mobile app.
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6 Week Coaching Program
Live Elements
Initial Coaching Call
60 minutes, Zoom
Optional Coaching Call
30 minutes, Zoom
Optional Coaching Call
30 minutes, Zoom
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6 Week Coaching Program
Live Elements
Support Group
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Support Group
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Support Group
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Support Group
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Support Group
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Support Group
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6 Week Coaching Program
Support Group
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Support Group
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Support Group
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Support Group
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Support Group
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Support Group
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COACHING 1
COACHING 2
COACHING 3
Coach Chat
Support Group Chat
Action Planning
Resource Sharing
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What happens after 6 weeks?
Coach Chat
Support Group Chat
Action Planning
Resource Sharing
Support Group
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COACHING 3
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How we help caregivers
Kinto is a caregiver support program designed to help caregivers navigate the complexities of caring for someone with dementia.
We help caregivers with topics like:
> Aging in place
> Taking care of yourself
> Finding local resources
> Understanding care options
> Responding to difficult behaviors
> Meaningful activities
> Coping with emotions
Onboarding
Care Coordinator connects with caregiver to provide overview of Kinto and gauge interest
✔️
Step 1
Onboarding
Care Coordinator connects with caregiver to provide overview of Kinto and gauge interest
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Step 1
Care Coordinator helps caregiver schedule time to speak with Program Coordinator at Kinto
Step 2
if member is interested
If the caregiver is not ready to schedule at that moment…
Sentara Care Coordinator will follow up via email with a scheduling link
Script, FAQ’s and Follow Up email provided
Onboarding
Care Coordinator connects with caregiver to provide overview of Kinto and gauge interest
✔️
Step 1
Care Coordinator helps caregiver schedule time to speak with Program Coordinator at Kinto
Step 2
if member is interested
Program Coordinator at Kinto sets expectations, answers questions and enrolls caregiver
Step 3
Caregiver downloads the Kinto app and gets connected with a Care Coach
Step 4
If the caregiver is not ready to schedule at that moment…
Sentara Care Coordinator will follow up via email with a scheduling link
Script, FAQ’s and Follow Up email provided
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Tips: Things to mention when speaking with caregivers
1. To ‘officially’ participate in the program, caregivers must complete their first Coaching session.
2. Kinto provides as much technical and app support as needed – our team is readily available to help anyone that has questions, concerns, etc
3. We highly encourage caregivers to download the app before caregivers meet with their Coach
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Calendly
Care Coordinator connects with caregiver to provide overview of Kinto and gauge interest
Step 1
Care Coordinator helps caregiver schedule time to speak with Program Coordinator at Kinto
Step 2
if member is interested
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Calendly
Kinto will provide a Calendly link for all Sentara Care Coordinators – this link will be the same for each Coordinator and will reflect Nell’s updated availability.
Have this link open while you’re on the phone with the Caregiver
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Accessing Links, Materials, etc
Visit our Resource Library
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Questions?
Let’s discuss!
or, reach out to us by email: nell@kinto.care