Virginia Sales Training

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• 1st step: Enroll and Schedule as normal

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• Please inform clients that they will need to complete their VASAP (Virginia Alcohol Safety Action Program) paperwork and vendor referral form and turn it into their case manager.

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• VASAP will then send Lifesafer the VASAP referral form we need electronically.

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• You will need to follow up at a later time in your "Teams Chats" to verify that we have received their ASAP referral. Sometimes a client will have their case manager send it to us.

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Virginia Sales

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Virginia Sales Training

To check on the status of a VASAP referral, you will use the "Teams Chat". 

Use the Drivers License Number and/or their name and DOB to make the request. 

Then Sales Leadership will search for the referral, and either will email it to you or let you know we do not have it on file.��If not on file, instruct the client to notify VASAP that they are using �Lifesafer as their interlock provider. If they already have done this, it�may not have reached our TREDS system as of yet.��These records are sent electronically and we receive access to them as soon as they are posted to the VASAP database.

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Virginia Sales Training

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• Once you have received the clients VASAP referral, notate their PLUS account with: 

�(EXAMPLE)

TREDS received on (date you received TREDS) - Event Date: (09/13/2022) - Order Type: (Court/DMV) - Program Length: (6 Months) - Monitoring Agency: (Southeastern Virginia ASAP) - Court Name: (Suffolk General District) – (your initials)

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This information will be found on the ASAP referral/paperwork:

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Virginia Sales Training

Taking the Monitoring Agency from the referral, find the corresponding ASAP # Code on the

 VASAP Contact List:

Then enter it in 'Update Info' tab; Program and Case # fields on the Clients PLUS Account Information in the format shown below.

Next, click ‘Save’ to save these updates to the clients account.

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Virginia Sales Training

You will then need to save the clients Case Manager to

their Plus account.

�Select ‘Update Program Monitors’ in PLUS.

Using the VASAP referral, select the clients Case Manager from the drop down menu.

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Select ‘Assign Monitor’ to save this Case Manager to the clients PLUS account

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Virginia Sales Training

Next, you’ll add the clients vehicle information to their PLUS account if it wasn’t collected during enrollment. This will also be found on their VASAP referral/paperwork.

It is key to collect the VIN and plate numbers. Take this time to make sure you have the correct vehicle on file as well, as this can impact the reporting accuracy for our clients.

To add this to the account, select Update Vehicle Info in PLUS. Then you will be able to edit the desired vehicle.

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Virginia Sales Training

• Virginia enrollments require a different set of notes from the rest of the states we service. 
• (ALWAYS: Update information based on TREDS and SOP)

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• Note template when TREDS has been Received:
• · TREDS referral received on (date you received TREDS) - Event Date: (09/13/2022) - Order Type: (Court/DMV) - Program Length: (6 Months) - Monitoring Agency: (Southeastern Virginia ASAP) - Court Name: (Suffolk General District) – (your initials)
• Use LMG Note Template for price quoted etc

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Virginia Sales Training

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• Note template when TREDS has NOT been Received:
• · No TREDS referral received… advised client to have ASAP send over TREDS referral.
• Use LMG Note Template for price quoted etc

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Virginia Sales Training

• Always refer to the Virginia SOP  for the latest updates in pricing and promotions!

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Virginia Sales Training

• Out of state installs go to specific agents who have been trained to handle VA Out of State callers. If you receive a call like the examples seen below, Do NOT proceed with enrollment and reach out to an agent via "Microsoft Teams Chats." If the agent is not available send an email to one of the agents listed and they will follow up on a later date. 

Example:

• Ordered by Virginia but wants installation in another state.
• Ordered by a different state but wants installation in Virginia.

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Solina Rubio (Bilingual/Spanish)

Jim Verlander

Tawanda Rozier

Alejandra Nunez (Bilingual/Spanish )

Raylyn Hawkins

Carmen Ortiz (Bilingual Spanish)

Alexandre George 

Claudia Adame (Bilingual/Spanish)

Andres Mena (Bilingual/Spanish)

Julius Irvine 

Dennis Guardado (Bilingual/Spanish)

Carey Buck

Masi Vi 

Jesse Diaz

Abbas Hussain

Grace Sanchez 

Justin York

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