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The problem

One third of all the food that is intended for human consumption is wasted or lost.

1/3rd

1kg of rice requires around 2000-3000 litres of water throughout its growth cycle. �

If food loss was a country, it would be the third-largest greenhouse gas emitter, behind China and the US.

No. 3

If we stopped throwing food away, we can save the equivalent of 17 metric tonnes of CO2, which can be the environmental equivalent of keeping five cars off the roads.

The world population will hit 9 billion people. By then, food production must be increased by 70% from today’s levels to meet this demand.

70%

This refers to agricultural land use expansion leading to loss of biodiversity & habitats nearby forested areas.

If 25% of the food currently being lost or wasted globally was saved, it would be enough to feed 870 million people around the world.

870M

Creates an ethical problem in the world society where 800M people are severely malnutritioned due to food unavailability.

Data collected from Earth.org

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Total solution to food recovery

Reduce unwanted food

Buy & only cook what you need�Use leftovers

Feed animals

Contact animal shelters & animal feeding NGO’s to provide fruit peels, food scraps.

Disposal

Least desirable

Feed people

Donate to food collection points.�Collaborate with NGO in the locality

Compost or convert to fuel

Redirect biodegradable waste to composting or biomethanation units.

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Problem Statement

A zero funds based NGO/organisation wants to deploy a food recovery bot on their website. �Available resources-Dedicated liveagent, food collection & distribution points in various locality, volunteers.��1. To reduce the surplus food from being thrown away.��2. To reduce the information gap between the availability & requirement areas.��3. Anyone can be a FoodHero by volunteering to pick up food from the available location & dropping it off to the collection point/requirement areas.

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User persona- Understanding Touchpoints

Touchpoints

Organisation requiring food

Volunteers

Want someone to deliver food

Pick up food from a location

New volunteers

Existing volunteer

Bulk waste handlers

Waste generator

Waste collector

Person with surplus food

Want to drop food at a location

Want someone to pick up food

Volunteers�1. Food transport & distribution�2. Mapping surplus & deficit areas�3. Campaigning

Waste to wealth�Connecting waste generators to collectors

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Chatbot solution

Solution��1. Food contributor- Lead collection & storage in database.��2. Access food- Database search & database updation after accessing food.��3. Volunteer- Database search for showing info. On food availability & drop off location.

Volunteer

Food Contributor

Food requirement

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Food recovery bot Demo

On the platform

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Chatbot conversation flow

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Live agent

Volunteer acting as liveagent

Experienced volunteers can be given liveagent dashboard access with relevant concurrency to directly talk to food contributors.

Personnel of NGO

Using database to provide info. on the food pickup & drop location to the volunteer.

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Insights- “What gets measured gets managed”

Journey based visualization�1. Understanding surplus food contribution�2. Accessibility of surplus food.

Locality based visualization�1. Useful for targeted campaigning within the city.�2. Onboarding hyper-localised volunteers.

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Future Possibilities

Open chatbot on several platforms run by a community of volunteers.
Contribute journey, volunteer journey can be used for collecting rations, food & other amenities from donors to provide it to victims of disaster.( Ex: Contribution to flood victims).
Chatbot connecting bulk waste generators to bulk waste aggregators. Ex: Bulk waste generators to be linked to city’s composting units.
Marketplace chatbot for linking excess food that are generally thrown out due to their ugly aesthetics( shape or look) to consumers. Ex: ugly veggies available at lower price than market price.

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