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DARPAN ROLLOUT

CENTRE FOR EXCELLANCE IN POSTAL TECHNOLOGY, MYSURU-570010

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Post - Rollout Activities

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Post Rollout Activities

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Role of Division Office

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  • Ensuring of receipt of RICT Devices returned by the BO`s which are rolled out.

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  • Deactivation BPM`s in the RICT MDM Portal.

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  • Providing timely support to BPMs.

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  • Escalation of issues as per the escalation matrix provided in the SOP.

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Post Rollout Activities

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Role of Circles

  • Ensure that all the Branch Offices are performing the transactions.

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  • Ensure that all the existing RICT devices have been retuned by the BOs and BPMs are deactivated in Portal.

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  • Escalate the issues to CEPT as per the escalation matrix provided in the SOP.

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Rollout Support

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  • The issues faced during roll out/post roll out by BPMs are to be analyzed at DO level and needy solution to be provided by the support team.

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  • In case of technical issues if any faced, the same needs to be escalated to Concerned Region/Circle SPOCs

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Rollout Support

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Role of CEPT

  • Post-Rollout support through HDMS module.
  • URL : https://cept.gov.in

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THANK YOU

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